I would thoroughly recommend them to anyone seeking support at homeF D(Client / Service User)
The team's dedication and commitment to ensuring my father's well-being have been truly remarkablCaroline J(Daughter of Client/Service User)
I cannot praise the care and attention that my partner received too highlyPenny F(Partner of Client/Service User)
I would thoroughly recommend them to anyone seeking support at homeF D(Client / Service User)
The team's dedication and commitment to ensuring my father's well-being have been truly remarkablCaroline J(Daughter of Client/Service User)
I cannot praise the care and attention that my partner received too highlyPenny F(Partner of Client/Service User)
Right at Home Derby has been taking the worry away from caring for a loved one since 2012. On the back of an Outstanding Caring Rating from CQC, they have gone on to win local and national care awards for the quality of care provided, winning the prestigious UK Skills for Care Accolade for "UK Best Employer in Care 50-249 employees"
Right at Home provides a person-centred approach to home care...
Right at Home Derby has been taking the worry away from caring for a loved one since 2012. On the back of an Outstanding Caring Rating from CQC, they have gone on to win local and national care awards for the quality of care provided, winning the prestigious UK Skills for Care Accolade for "UK Best Employer in Care 50-249 employees"
Right at Home provides a person-centred approach to home care focusing on improving the quality of life of the individual. Highly trained CareGivers combine with industry-leading technology to ensure your loved one is safe and that you have the reassurance of knowing what has happened on each call.
Care is available from 1-hour to 24-hour live-in care. Right at Home will work with clients to help co-design a support plan which will provide the peace of mind and support clients and relatives are looking for.
Customers are able to select from a range of qualified CareGivers to ensure a good match and consistency of care. Reviews and quality checks are completed on a regular basis to ensure complete satisfaction and quality of support.
Clients/Family have free access to an online portal where they can view care plans, call notes, medication and activities completed on each call. Live monitoring and time-stamped log-ins ensure you know what is happening and when.
Care is available for young adults with learning or physical disabilities, dementia care and complex care with delegated authority from district nurses.
With highly trained, personalised and dedicated non-uniformed care assistants, carers provide everything from companionship and personal care to palliative and live-in care.
All carers are fully DBS/CRB checked, complete psychometric profiling, references checked and have completed up to three weeks' training to include the Care Certificate.
Care Provided by Right at Home (Derby and Surrounding)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
45 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£36.50 - £38.50
Weekly Live-in Care
£1,855 - £2,226
The price(s) shown are provided by the agency. Contact Right at Home (Derby and Surrounding) for full pricing details and T&Cs.
Contact Right at Home (Derby and Surrounding) to get a personalised quote:
Right at Home (Derby and Surrounding) has a Review Score of 9.9 (9.855) out of 10, based on 20 reviews in the last 2 years. Over all time Right at Home (Derby and Surrounding) has 75 reviews.
Reviewer Connection to Right at Home (Derby and Surrounding)
Loading...
Showing 75 reviews matching selected criteria
Review from Julie H (Daughter of Client) published on 15 August 2017 Submitted via Website•
Overall Experience
We used the services of Right at Home Derby for approximately 2 years until our mother had to go into residential care. Both my brother and I live abroad. Having been diagnosed with Dementia and Alzheimers, mum was no longer coping with basic domestic chores such as cooking, cleaning and shopping....
We used the services of Right at Home Derby for approximately 2 years until our mother had to go into residential care. Both my brother and I live abroad. Having been diagnosed with Dementia and Alzheimers, mum was no longer coping with basic domestic chores such as cooking, cleaning and shopping. At first, it was very difficult for her to accept help but with gentle persuasion and regular visits, she came to see the carers as her "friends" and allowed them to help her. She enjoyed regular trips out each week with the carer to shop and have lunch, coffee and meet her friends.
I always found the carers to be polite, caring and trustworthy, leaving me any bills for shopping or meals mum had paid for and explaining any outgoings in the log book. I was able to read about each day in the log book when I came over from abroad and the office immediately contacted me by email or phone if they had any concerns. This was something which put my mind at rest at such a distance.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Cynthia S (Daughter of Client) published on 14 August 2017 Submitted via Review Postal Card•
Overall Experience
I require care for 2 parents (96 & 95 years) with increasing care needs. I have been pleased with the process of setting up a package.
Right at Home has been very flexible and understanding of our situation.
I require care for 2 parents (96 & 95 years) with increasing care needs. I have been pleased with the process of setting up a package.
Right at Home has been very flexible and understanding of our situation.
↩Reply from John Houghton, Managing Director at Right at Home (Derby and Surrounding)
Many thanks for the feedback Cynthia.
The care team are very happy supporting your parents and I am pleased that we are able to provide a flexible and person centred service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sheila C (Daughter of Client) published on 31 July 2017 Submitted via Review Postal Card•
Overall Experience
Very friendly and welcoming people. I was grateful for all their help with mum. They even helped me to understand her dementia more.
Very friendly and welcoming people. I was grateful for all their help with mum. They even helped me to understand her dementia more.
↩Reply from John Houghton, M D at Right at Home (Derby and Surrounding)
Many thanks for your feedback and comments. We understand the challenges and strains that dementia can have, not only on the individual but also the family members who help support them. We are pleased we could help you with this.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jane R (Daughter of Client) published on 28 July 2017 Submitted via Review Postal Card•
Overall Experience
Excellent support. Gives our family the confidence that mum is coping well at home. This is helping to keep mum independent and safe at home.
Staff are very easy to talk to and listen to any concerns we have.
Excellent support. Gives our family the confidence that mum is coping well at home. This is helping to keep mum independent and safe at home.
Staff are very easy to talk to and listen to any concerns we have.
↩Reply from John Houghton, MD at Right at Home (Derby and Surrounding)
Thank you for the feedback. I attended our anti-isolation group "Monday Club" last week and it was also great to see your Mum mixing with others and enjoying her lunch. She seems to be settling in well with the others in that group. Thanks again for the feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sue (Daughter of Client) published on 28 June 2017 Submitted via Review Postal Card•
Overall Experience
The care that is provided for our mum is always person-centred and of a high standard. In addition, the quality of notes that the carers provide is a good standard and is really helpful in coordinating care services. The carers are always very kind and sensitive towards Mum.
The care that is provided for our mum is always person-centred and of a high standard. In addition, the quality of notes that the carers provide is a good standard and is really helpful in coordinating care services. The carers are always very kind and sensitive towards Mum.
↩Reply from John Houghton, MD at Right at Home (Derby and Surrounding)
Thank you for the kind feedback. The carers have enjoyed supporting your Mum and helping her to stay at home for as long as possible.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ethel H (Wife of Client) published on 17 May 2017 Submitted via Review Postal Card•
Overall Experience
We have been using the above agency from September 2016, and on the whole, they provide an excellent service. Most notably cleanliness, punctuality, bonding with my husband, politeness and helpfulness.
My husband and I are very pleased with the care they provide.
We have been using the above agency from September 2016, and on the whole, they provide an excellent service. Most notably cleanliness, punctuality, bonding with my husband, politeness and helpfulness.
My husband and I are very pleased with the care they provide.
↩Reply from John Houghton, MD at Right at Home (Derby and Surrounding)
Your team are very happy to help support your husband. Thank you for the kind comments and feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S M C (Wife of Client) published on 3 April 2017 Submitted via Review Postal Card•
Overall Experience
Very satisfied with the care given to my husband.
Very satisfied with the care given to my husband.
↩Reply from John Houghton, M D at Right at Home (Derby and Surrounding)
Thank you for your comments, your care team have enjoyed helping to support you over the last 3 years and are looking forward to many more to come.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sheila W (Wife of Client) published on 3 April 2017 Submitted via Review Postal Card•
Overall Experience
We are quite happy with the care given. My husband seems happy also.
We are quite happy with the care given. My husband seems happy also.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Cecil S (Client / Service User) published on 10 February 2017 Submitted via Review Postal Card•
Overall Experience
Right at Home give a good service and are able, most of the time, to come whenever we need them.
They are efficient in the work they do and are very helpful.
Right at Home give a good service and are able, most of the time, to come whenever we need them.
They are efficient in the work they do and are very helpful.
↩Reply from John Houghton, MD at Right at Home (Derby and Surrounding)
We are very pleased to have supported you for the past couple of years and to provide you (based on your core care team availability) with the flexibility you require to change and amend your call times. We hope to help provide the support for many more years to come.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gail H (Wife of Client) published on 2 February 2017 Submitted via Review Postal Card•
Overall Experience
My husband has dementia and Right at Home (Derby) supported him until he had to go into a nursing home. I cannot fault the care he was given and they helped him to stay at home for as long as possible.
My husband has dementia and Right at Home (Derby) supported him until he had to go into a nursing home. I cannot fault the care he was given and they helped him to stay at home for as long as possible.
↩Reply from John Houghton, Owner at Right at Home (Derby and Surrounding)
Hi Gail, we were pleased to help support your husband. I know from when I took him out how much he enjoyed his walks and spending time with his care team. We hope he settles in well to his nursing home. Please let us know if we can assist at any point in the future.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ruth C (Daughter of Client) published on 14 November 2016 Submitted via Review Postal Card•
Overall Experience
Very pleased with the service and care provided. Care manager helpful and supportive. Always respond in a timely manner. Always willing to help and address any issues.
Very pleased with the service and care provided. Care manager helpful and supportive. Always respond in a timely manner. Always willing to help and address any issues.
↩Reply from John Houghton, MD at Right at Home (Derby and Surrounding)
Thank you for taking the time to write a review.
We are glad we are able to help support your Mum.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A R (Daughter-in-law of Client) published on 9 June 2016 Submitted via Review Postal Card•
Overall Experience
Having recently moved to the Derby area from Kent. I found Right at Home through a Google search. When they first attended and throughout the care, the carers were very good, showed respect towards dad. The care they gave was very good and allowed me to have some time for myself, whilst they...
Having recently moved to the Derby area from Kent. I found Right at Home through a Google search. When they first attended and throughout the care, the carers were very good, showed respect towards dad. The care they gave was very good and allowed me to have some time for myself, whilst they completed personal care. They continued this care through to the end. Listened to my needs and mostly supported this. Many thanks.
↩Reply from John Houghton, MD at Right at Home (Derby and Surrounding)
Many thanks for your kind words and review. I know that the carers enjoyed spending time with your dad and looking after him.
We are pleased this allowed you some time for yourself.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Arthur W (Client / Service User) published on 26 April 2016 Submitted via Review Postal Card•
Overall Experience
I am very satisfied with all the care and attention I receive from the above organisation.
I am very satisfied with all the care and attention I receive from the above organisation.
↩Reply from John Houghton, MD at Right at Home (Derby and Surrounding)
Thank you for the comments.
Your team are happy that you are pleased with the support and that they were able to signpost you to some suitable pressure cushions.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Homa M (Wife of Client) published on 8 April 2016 Submitted via Review Postal Card•
Overall Experience
My husbands carer who comes twice a week an hour each time is excellent. He plays chess, bridge and other card games with my husband, and if my husband is tired and doesn't want to play he will read to him scientific or medical articles of interest to him. He is extremely intelligent, kind and...
My husbands carer who comes twice a week an hour each time is excellent. He plays chess, bridge and other card games with my husband, and if my husband is tired and doesn't want to play he will read to him scientific or medical articles of interest to him. He is extremely intelligent, kind and caring. He also helps me if when he arrives I am tending to my husbands needs. He is excellent value for money and I don't know how he could be replaced if he leaves the agency.
↩Reply from John Houghton, MD at Right at Home (Derby and Surrounding)
Thank you for the kind words. We are very pleased that we were able to match your husband's interests with one of our care givers. I know from speaking with the carer that they enjoy spending time together.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Vera R (Wife of Client) published on 17 March 2016 Submitted via Review Postal Card•
Overall Experience
An excellent home care agency where the staff at all levels really do care about their clients. An extremely attentive coordinator ensured that I was not only physically supported but emotionally too, through some difficult experiences and intervened personally on my behalf to contact personnel of...
An excellent home care agency where the staff at all levels really do care about their clients. An extremely attentive coordinator ensured that I was not only physically supported but emotionally too, through some difficult experiences and intervened personally on my behalf to contact personnel of other professions when necessary. A recently appointed team leader was also helpful. When the occasion arose, those in supervisory capacities were willing and able to work at a practical level thus giving themselves a true understanding of the needs of their clients. Telephone calls at all times were answered and office staff were polite and helpful. There were a few minor errors concerning invoices which were rectified when reported, similarly some communication problems were taken seriously. Without exception all the carers were pleasant and efficient.
↩Reply from John Houghton, MD at Right at Home (Derby and Surrounding)
Thank you for the feedback. Our team enjoyed spending time with you and your husband.
We are pleased that we were able to help you get some additional funding and also some household aids which have allowed you to live independently.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 August 2022
Overall Good
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Right at Home (Derby and Surrounding).
There are no accreditations posted yet for Right at Home (Derby and Surrounding).
Meet the Team (5)
Melanie RowlandJob Title Registered ManagerJoined 2019
Melanie Rowland is the Registered Manager for both Derby and East Staffs. Melanie is dedicated, and compassionate and never hesitates to roll her...
Melanie Rowland is the Registered Manager for both Derby and East Staffs. Melanie is dedicated, and compassionate and never hesitates to roll her sleeves up and help out wherever possible. Melanie is a passionate and inspiring leader of both teams, promoting the importance of work-life balance.
Melanie has been in the Care industry for many years now and has experience in care homes, mental health units and other adult and child support services.
Melanie loves to travel and hike in her spare time and spend time with her family and company mascots – Islay & Oscar.
John HoughtonJob Title Managing DirectorJoined 2012
John started Right at Home Derby in 2012 after a long and successful career with an industry-leading family-run business.
Taking up the...
John started Right at Home Derby in 2012 after a long and successful career with an industry-leading family-run business.
Taking up the opportunity to spend time in his community, John was elected as a local councillor in Willington.
It was during a community event that John came across an elderly local parishioner who was reliant on care from a contracted provider. The parishioner was looking for help with getting a reliable service provider who would turn up on time, stay for the full time allocated and have some consistency with the care worker they were receiving.
Whilst trying to help the parishioners with their simple request, John realised that their case was not unique and that there were a lot of people who would benefit from a more personalised and quality service.
Determined to make a difference, John decided to use his experience of growing a quality customer-focused business and translate these into the Home Care sector.
Working alongside a dedicated care team, he is passionate about delivering quality care to the people of Derbyshire.
John is now an active member promoting choice and personalisation within Derbyshire and Staffordshire and sits on the management committee of Derby Care Association which works to provide support to local providers and to improve the social care sector in Derby.
John is a recognised Dementia Friends and is training to be a local champion. John also supports Royal Derby Hospitals Dementia Action Group and works with local support group Making Space to help support people within Derby and Staffordshire.
The goal of Right at Home (Derby) is simple:
To allow your loved ones to remain in their homes for as long as possible.
To add years to the lives of your loved ones, but as importantly, to add quality and life to those years.
In practice, this means:
Turning up on time and at a time that is convenient for the customer.
Travelling in our time and not within the customer's allocated time.
Supplying the same friendly home care assistant on each call.
Each call will ideally last for at least 1 hour.
Each call is built on outcome-based activities to improve the quality of life of the individual.
Away from work, John enjoys spending time with his wife and being a permanent taxi driver to his 5 children.
Ruth BerryJob Title Deputy Care ManagerJoined 2017
Ruth's experience within healthcare dates back to 2002, when she began her career in a nursing home at the age of 17. Ruth went on to work in...
Ruth's experience within healthcare dates back to 2002, when she began her career in a nursing home at the age of 17. Ruth went on to work in various settings within the NHS, gaining a broad range of knowledge and experience that has been instrumental in her professional development.
In 2017, Ruth moved into homecare, marking the beginning of her journey with Right at Home Derby. Starting as a CareGiver, she was determined to climb the career ladder and utilize her extensive experience.
Ruth is extremely proud of her team and the hard work and dedication they demonstrate which led to her current role as the Deputy Care Manager for Right at Home Derby.
Ruth's responsibilities as Deputy Care Manager include overseeing the day-to-day operations of the service, conducting client assessments, handling client enquiries, and managing client reviews. Ruth also addresses daily client queries and completes compliance with all CQC regulations.
Her comprehensive approach ensures that Right at Home Derby delivers the highest standard of care to all our clients.
In addition to her managerial duties, Ruth is an active member of the Right at Home Derby Charity Team, which fundraises year-round for the Alzheimer's Society and the British Heart Foundation. Her commitment to these causes highlights her dedication to making a positive impact both within and outside of her professional role.
Jo HudsonJob Title Care CoordinatorJoined 2017
Jo has been an integral part of Right at Home Derby since joining in August 2017 as a CareGiver. Demonstrating exceptional dedication and skill, she...
Jo has been an integral part of Right at Home Derby since joining in August 2017 as a CareGiver. Demonstrating exceptional dedication and skill, she swiftly advanced to the position of Senior Caregiver. By September 2019, Jo had transitioned into an office role to assist with scheduling alongside the Care Coordinator. Her commitment and expertise led to a promotion to full Care Coordinator in October 2020.
Jo has pursued continuous professional development, achieving a Level 3 qualification in Adult Health & Social Care, and is currently completing her Level 4 certification.
Jo thrives in the positive and collaborative environment at Right at Home Derby. With over seven years of service and continual professional growth, she remains hands-on in the community, performing care calls and maintaining her direct connection with clients, a role she find deeply rewarding.
Jodie HuntJob Title Digital and Community Engagement PartnerJoined 2020
Jodie started with Right at Home Derby in February 2020 when she joined as a CareGiver.
Transitioning from a background in hospitality and catering...
Jodie started with Right at Home Derby in February 2020 when she joined as a CareGiver.
Transitioning from a background in hospitality and catering to the healthcare sector was a significant career shift, but a comprehensive training programme equipped Jodie well for the new challenge.
Jodie quickly adapted to her role and soon realised it was a perfect fit, wishing she had made the switch earlier.
With the support and encouragement of the management team, Jodie embarked on an Adult Care Worker apprenticeship. Initially, Jodie was apprehensive about returning to education after a long hiatus, but the ample time and resources provided helped her manage her studies effectively.
In December 2021, Jodie expanded her responsibilities by joining the recruitment team, where she focused on identifying and onboarding future CareGivers. This experience broadened her understanding of the business and sparked a new interest in social media management.
Jodie began managing the company’s social media accounts, which opened up exciting opportunities to engage with our community in new ways.
By January 2024, Jodie fully transitioned from the recruitment department to her current role as the Digital and Community Marketing Partner for Right at Home Derby and East Staffordshire.
In this capacity, Jodie oversees our business websites, Google pages, and social media platforms including Facebook, Instagram, and TikTok. Additionally, Jodie organises charity events, and coffee mornings, and participates in community activities such as local Women’s Institute meetings, sponsored events, fairs, Warm Spaces and Alzheimer’s Memory Cafés.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Derby and Surrounding) to verify any information. View our terms and conditions. Right at Home (Derby and Surrounding) has an Enhanced Service -what an Enhanced Service includes.
