Right at Home (Brentwood, Billericay & Havering)

Suite 3 & 4, Churchill House, Horndon Industrial Park, Station Road, Brentwood CM13 3XL

Right at Home (Brentwood, Billericay & Havering)
Right at Home (Brentwood, Billericay & Havering)
Right at Home (Brentwood, Billericay & Havering)

Right at Home Brentwood, Billericay & Havering is a growing, locally owned and operated provider of care backed by a major national and international brand with an established reputation for high quality standards of care. Right at Home Brentwood, Billericay & Havering provides clients with a personalised care plan to ensure that the best care is delivered suitable to each individual's needs. They introduce CareGivers before they commence care with their clients to ensure there is mutual compatibility. They also have consistency of CareGivers to build relationships and trust, and to aid in maintaining the dignity of clients.

They have a growing number of clients who are very complementary about the care staff and the level of care provided - please see some of their testimonials via the website.

Working in the Brentwood, Billericay and Havering area, CareGivers keep daily records of their activities and complete communication sheets within clients homes. CareGivers are selected through a rigorous process of personal interviews, competency testing, psychometric testing, DBS checks (criminal records) and reference checks.
CareGivers undertake accredited mandatory and non-mandatory training prior to providing care and continue to undertake further training, refresher training and personal development on an on-going basis.

Group : Right at Home UK

Person in charge: John Walsh (Owner)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 40

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Parking: Plenty of free parking

Latest Care Quality Commission* Report on Right at Home (Brentwood, Billericay & Havering): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.4 Right at Home (Brentwood, Billericay & Havering) has a Review Score of 9.4 (9.422)

The Review Score of 9.4 (maximum of 10) for Right at Home (Brentwood, Billericay & Havering) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Right at Home (Brentwood, Billericay & Havering) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.922 for Right at Home (Brentwood, Billericay & Havering) is calculated as follows: ( (96 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 102 Ratings = 4.922

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4.5 Points relating to the number of positive Reviews for Right at Home (Brentwood, Billericay & Havering) is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Right at Home (Brentwood, Billericay & Havering)?

  • Extremely LIKELY
    16
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Right at Home (Brentwood, Billericay & Havering)

  • Client / Service User
    7
  • Daughter of Client/Service User
    3
  • Son of Client/Service User
    3
  • Grandson of Client/Service User
    1
  • Husband of Client/Service User
    1
  • more

The staff are always on time and I feel safe and secure.

How likely would you be to recommend Right at Home (Brentwood, Billericay & Havering)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My husband has Alzheimer's and diagnosed end of life in February, when he could no longer do anything for himself. The carers have been brilliant with him, encouraging him to try and do things and sharing his sense of humour. They are so kind and gentle but also very efficient. Thanks to them he is now managing to stand with help and is able to shower again. They have also been very supportive to me, helping me to make or change the bed and see to his clothes. They have made my life much easier as a result. I feel we are working together to look after my husband. Initially, I wasn't sure what to expect from carers. One hears such awful stories but I couldn't have wished for better help and can thoroughly recommend Right at Home.

How likely would you be to recommend Right at Home (Brentwood, Billericay & Havering)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Our son's allocated carer is excellent. She meets his needs, shows interest in all he does, encourages him and he feels very comfortable with her.
He always comes home happy and smiling, full of what he has done when he has been out with her.
This has been the best for our son and has made us happy as he is very happy.

How likely would you be to recommend Right at Home (Brentwood, Billericay & Havering)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We are very happy with the care both of our parents are getting from this professional company. Their office team are helpful and knowledgeable and their carers are first class, they really do "care". Thanks very much.

How likely would you be to recommend Right at Home (Brentwood, Billericay & Havering)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Find the staff very helpful and accommodating. Nothing is too much trouble for any of them.

How likely would you be to recommend Right at Home (Brentwood, Billericay & Havering)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We are very happy with the care provided by Right at Home and we would recommend them to friends and family.

How likely would you be to recommend Right at Home (Brentwood, Billericay & Havering)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My dad feels very good, the care is excellent, the care service being provided has taken the pressure off the family.

How likely would you be to recommend Right at Home (Brentwood, Billericay & Havering)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My carer is reliable, always on time and provides outstanding care. My carer always performs her role, she makes me feel safe. She is like a friend to me.

How likely would you be to recommend Right at Home (Brentwood, Billericay & Havering)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My carer is excellent, I feel very safe with her. I am treated with respect and dignity.

How likely would you be to recommend Right at Home (Brentwood, Billericay & Havering)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Organising mums needs with the managers has been delivered in practice. Mum enjoys the visits and the timing is good and mum is always left safe. All in all very satisfied.

How likely would you be to recommend Right at Home (Brentwood, Billericay & Havering)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Having had considerable previous experience of care agencies and care workers, I can honestly say how delighted, and surprised, I have been with the overall service provided by "Right at Home!". The service has, without a doubt, benefited my father in his overall wellbeing and attitude to his remaining life.

How likely would you be to recommend Right at Home (Brentwood, Billericay & Havering)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We find the carers very helpful. They communicate well with the family. Nothing is too much trouble. We enjoy having hot meals cooked for us.

How likely would you be to recommend Right at Home (Brentwood, Billericay & Havering)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We are very pleased with our care. The carers are really good. They help us with anything we need.

How likely would you be to recommend Right at Home (Brentwood, Billericay & Havering)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Right at Home fully undertake my wife's needs and have delivered it with professionalism and compassion. They are a fantastic company and I would highly recommend them.

How likely would you be to recommend Right at Home (Brentwood, Billericay & Havering)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Review was thorough and felt listened to with regards to any issues that were flagged up. Granddad is happy with the service as are we at this time.

How likely would you be to recommend Right at Home (Brentwood, Billericay & Havering)? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Satisfactory

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Satisfactory

My carer is excellent, very caring and helpful and helps me remain independent at home. Right at Home are very reliable.

How likely would you be to recommend Right at Home (Brentwood, Billericay & Havering)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The carers are all excellent, caring and knowledgeable, reassuring and resilient. We have had good continuity of carer coming in to help dad at night. The care plan is personal to dad and gives a picture of him as a person with a long life of achievement to be proud of. The management have been very responsive as our need has changed and always introduce new carers to us. I have confidence that the staff are well trained and supervised as the office keeps in touch with me.

How likely would you be to recommend Right at Home (Brentwood, Billericay & Havering)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

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