Right at Home (Brentwood, Billericay & Rayleigh)

Suite 3 & 7, Churchill House, Horndon Industrial Park, Station Road, Brentwood CM13 3XL
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10 56 Reviews
  • Right at Home (Brentwood, Billericay & Rayleigh), Brentwood
Right at Home Brentwood, Billericay & Rayleigh is an established, award winning, locally owned and operated provider of high quality home care.

It provides clients with tailored care plans to ensure their individual needs and preferences are met from the comfort of their own homes.

The service provided is one of great flexibility and can be adapted according to the needs of clients on a short term or long term basis.

Right at Home Brentwood, Billericay & Rayleigh provides the appropriate visit times throughout the day, seven days a week so that care can be provided in a positive and supportive manner, maintaining clients’ dignity and independence.

CareGivers work to make a difference to the lives of everyone they provide care for. They are carefully chosen through a highly selective process of pre-screening, personal interviews, DBS checks (criminal records) and reference checks. All carers also undertake intensive training and shadowing with experienced carers before they can start caring for clients.

CareGivers are introduced to clients before they commence care with their clients to ensure there is mutual compatibility, and continue to receive further training, refresher training and personal development on an ongoing basis.

Please get in touch if you would like to speak with a member of the knowledgeable care team to discuss your immediate or future care and support needs or those of a loved one.

Care and support can be provided in Brentwood, Billericay, Shenfield, Hutton, Doddinghurst, Warley Ingatestone, Wickford, West Horndon, Rayleigh, Thundersley, South Woodham Ferrers, Benfleet, Hadleigh and the surrounding areas.

Right at Home Brentwood, Billericay & Rayleigh are proud to have many clients who are very complimentary about their care staff and the level of care they provide - please see some of their testimonials via this website.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • John Walsh (Owner)

Right at Home (Brentwood, Billericay & Rayleigh) Reviews (56)

Total of 56, showing 1-20
10

Right at Home (Brentwood, Billericay & Rayleigh) has a Review Score of 10 (10.000) out of 10, based on 14 reviews in the last 2 years. Over all time Right at Home (Brentwood, Billericay & Rayleigh) has 56 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

I have received excellent care, the staff in all departments really care and look after me with dignity and there is always a laugh and some humour before they leave.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks for you review and kind words, our carers and office based team always appreciate our clients kind comments. We hope you enjoyed our last community event, we will keep you updated with our future events.

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Overall Experience  Overall Experience 5.0 out of 5

I find all services from Right at Home to be of an excellent first class standard.
The office are always helpful and polite.
The carers are all respectful, careful of my property, punctual and attentive to my needs and requirements.
The management team take a continual interest of my requirements
and suit my care attention accordingly.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks for your feedback about our services. Our carers and office team love to hear that they are very much appreciated. Our carers have been visiting yourself for approximately eight years now, it is great to hear that we maintained such a high and consistent standard of care and support during this time. We hope you have a great holiday soon, our carers will miss visiting you!

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Overall Experience  Overall Experience 5.0 out of 5

I have found all the carers to be very caring, friendly, reliable and helpful and very obliging. I am always treated with dignity. Nothing is too much trouble. The office team are very understanding, caring and will arrange carer whenever possible. Nothing is too much trouble. One thing is the reliability
of the service. I could not ask for a better company.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks for your review of the care and support we provide for you, we really appreciate your comments and our carers take great pride in the positive feedback they get.

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Overall Experience  Overall Experience 5.0 out of 5

I have used R at H for mums care approx 9 years and care has been increased to suit mums needs over that time. All my dealings with R at H have been totally positive and the care mum receives is consistently good. Carers are all friendly and treat mum with dignity and care. Nothing is too much trouble.
The office staff are also very helpful.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks for your positive and kind words. It is always a pleasure to visit Mum our carers really enjoy seeing her and have built up great, trusting relationships over the years. We very much look forward to seeing you at our Easter community event.

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Overall Experience  Overall Experience 5.0 out of 5

Right at home are an amazing care company. Having swapped carers, the difference was apparent on the first day. The carers, "care" and do what's right for the client (my mum) they all use common sense and care for my mum as I would, which makes me feel confident with her in their hands. Amazing!

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks for your review and kind comments. Our carers really enjoy visiting Mum and appreciate great feedback from our clients. We very muck look forward to seeing you and Mum at our Easter community event very soon.

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Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend the whole team at 'right at home'. Their care and communication is excellent. It puts the family’s minds at rest that mum is so well looked after. They have become a brilliant part of the team caring for Mum so she can remain in her own home. Mum's support network is family
and right at home.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

We really appreciate your feedback and your kind words. It is an absolute please caring for your Mother, her carers really look forward to visiting her.

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Overall Experience  Overall Experience 5.0 out of 5

We have been extremely pleased with the care received for my step father. All the staff were professional, trustworthy, punctual and friendly. We have had a lot of changes to care schedules over the months and these were handled promptly and obligingly by the office staff.
Communication between family
and caregivers/office staff was very good and the ability to use an app to view details of each visit was invaluable. We felt that Right at Home was an extension of family and that they often went above and beyond for clients and families.
We noted that each caregiver made a real effort to get to know my stepfather and alter food choices and activities to suit his needs together with maintaining his dignity. The carers gave support, advice, and suggestions which were much appreciated by friends and family. The level of care, support, and friendship were exceptional and we honestly don't know how we would have coped without them.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks for your very kind words. It was an absolute pleasure to care for your Step Father and it was lovely to see him enjoying himself at some of our community events. Everyone from Right at Home wish him the very best in the future.

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Overall Experience  Overall Experience 5.0 out of 5

I chose Right at Home after researching online and reading their reviews. I can honestly say I could not have chosen a better care provider. My mother has found all of the carers to be friendly and helpful and enjoys their visits from my side. It feels like I'm talking to family when I phone the office
and nothing is too much trouble. It's beyond reassuring to have them.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks for your review we appreciate your kind comments. Our carers look forward to visiting your Mother and taking her to one of our recent community events. We very much look forward to seeing her again at our next community event.

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Overall Experience  Overall Experience 5.0 out of 5

Right at Home is a good company. I was resistant to having anyone coming at first. But all of the carers have been lovely and friendly. I enjoy their company. They have been really helpful in supporting me with my hospital appointments too. I cannot rate them highly enough.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks for your kind words, it is lovely to know that you enjoy your visits from our carers after having some initial reservations regarding having home visits.

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Overall Experience  Overall Experience 5.0 out of 5

We have only just started using the services of Right at Home after using another care company. We found the level of care provided by the previous care company to be so awful we thought the only thing that we could do to keep Dad safe and happy was to think about residential care. The care he has had
has been so much better than before and has totally changed our views on his future. They genuinely care for him, talk to him and look after him. It doesn’t seem to be just a job that needs to be fine for any of the carers we have met. They all go above and beyond for him and us as a family.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks Lisa for your review and kind words. It was lovely to see your Father and everyone else having a great time at our recent community event. We very much look forward to seeing everyone again at the next event. We will share your comments with our carers.

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Overall Experience  Overall Experience 5.0 out of 5

Right at Home provides caring and responsive support for my mother. They have worked well with the family to adapt the care plan as requirements have changed. All of the carers who visit are friendly and responsive to my mother's needs. Notes on attendance are detailed and informative. It is clear that
each carer reads the notes from the previous visits. The carers work well with the family and other visitors such as the District Nurse. The administrative support is exemplary and very responsive to changes in arrangements. Communication by email or telephone is good. A pleasant company to work with.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

We really appreciate your feedback which we share with our care team. It was lovely to see your mother at our recent community event, we very much look forward to seeing her again at our next one.

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Overall Experience  Overall Experience 5.0 out of 5

Right at Home has cared for my mother-in-law for five years. THeir carers are professional, respectful, resourceful and efficient. Their professional manner shows in their attention to detail. Carers raise concerns effectively to the admin team who contact the family immediately. The care given is consistent.
Timekeeping is good and communication excellent. The company has an app which families have access to; schedule of care is useful and the carers' notes are available after every visit. Right at Home is run well; the office staff can be contacted by phone or email and requests from families are always accommodated. There is an out-of-hours service which we have used. Information is shared promptly with the day time staff.
This is an excellent provider which we can trust and feel that our relative is safe in their care.

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Overall Experience  Overall Experience 5.0 out of 5

I have used Right at Home for eight years and I am totally happy with them. The care is excellent. I feel confident with my carers and they make me feel safe and my dignity is held up high.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks for your kind words. It is very important to us at Right at Home to hear that we provide an excellent level of care at all times and consistently well over long periods of time.

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Overall Experience  Overall Experience 5.0 out of 5

I'm happy with the care provided. Carers are always kind and patient as I can't always get words out. I look forward to them coming and helping me every day.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Hi, that's lovely feedback, our carers always very much look forward to visiting you too.

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Overall Experience  Overall Experience 5.0 out of 5

I was recommended Right at Home care service and was immediately impressed by the care manager and her caring approach.
All of Mum's carers are friendly, capable, caring, punctual, polite and respectful of Mum's needs and personal likes/dislikes.
Everything has been great - easy to communicate with
the office - things dealt with promptly. Very happy.

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Overall Experience  Overall Experience 5.0 out of 5

We are completely satisfied with the care provisions. All of the carers are really professional, helpful and friendly. They always inform us of any issues in a timely manner and they all seem really to enjoy their work. I would have no hesitation in recommending Right at Home to anyone else.

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Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Right at Home for some time now. I most certainly would recommend the company to anyone requiring help. I find every one of carers have such empathy. I trust them completely.

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Overall Experience  Overall Experience 5.0 out of 5

My husband is very pleased with the services he has received. He's been treated with dignity, friendship and trust. All the carers we've had have been reliable and very caring.

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Overall Experience  Overall Experience 5.0 out of 5

My mother has benefitted from the excellent care provided by the carers for the past four years. We have greatly appreciated the communication with the office and the support and help provided by the office and carers throughout. The carers use their knowledge of my mother to cater kindly and effectively
to her various needs and preferences. We feel we have all received excellent service and care.

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Overall Experience  Overall Experience 5.0 out of 5

Care and carers are exceptional would recommend to everyone.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks for your kind words, our carers and office based team really appreciate being recognised by our clients for the wonderful care and support they provide.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Right at Home (Brentwood, Billericay & Rayleigh) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Right at Home (Brentwood, Billericay & Rayleigh) is calculated as follows: ( (84 Excellents x 5) ) ÷ 84 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Brentwood, Billericay & Rayleigh) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (20)

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Meet the Team (12)

John

John Walsh

Job Title: Business Owner

Joined: 2014

Right at Home Brentwood, Billericay & Rayleigh is a locally owned, award-winning home care provider. Right at Home has been taking the worry away from caring for a loved one since 2014.
It can be overwhelming to decide on the best thing to do when someone close to us needs care, and we naturally want them to receive the very best level of care.


We provide clients with personally tailored care plans to ensure that their individual care and support needs and preferences are met safely from the comfort of their own homes, focusing on improving the quality of life of our clients by maintaining their dignity and independence.


The service provided is one of great flexibility and can be adapted according to the needs of clients on a short-term or long-term basis. Highly trained CareGivers combined with bespoke technology, ensure your loved one is safe and that you have the reassurance of knowing what has happened on each visit.


Care Assistants work to make a difference to the lives of everyone they provide care for. They are carefully chosen through a highly selective process of pre-screening, personal interviews, DBS checks (criminal records) and reference checks. All of our carers also undertake intensive induction training and shadowing before they can start working. All of our carers undertake continuous refresher training, personal development, supervisions, spot checks and have regular updated DBS checks.


CareGivers are matched to our clients before they commence care with their clients to ensure there is mutual compatibility. All of our carers can drive and have business insurance.


We provide care and support in Brentwood, Billericay, Shenfield, Hutton, Doddinghurst, Warley Ingatestone, Wickford, West Horndon, Rayleigh, Thundersley, South Woodham Ferrers, Benfleet, Hadleigh and the surrounding areas.

Marie

Marie Gower

Job Title: Registered Manager

Joined: 2018

My name is Marie Gower I worked in London for several years, then after having children wanted to work closer to home. I started my career in care around 10 years ago working as a domiciliary caregiver. I have worked my way from Carer to Field Care Officer, Care Coordinator and Care Manager. I now quite proudly sit as Registered Manager at Right at Home Brentwood, Billericay & Havering.


By working my way through different care roles, I have found that I am able to manage, train and provide the best possible care in the safest and well-led way in which all our clients' carers deserve.


Care is my passion and my career, it’s not just a job. For me, it is vital to ensure that our care team and our clients always feel supported. For our staff, we have an “open door” policy as communication is key to provide safe and high-quality care at all times.

Ellie

Ellie

Job Title: Office Administrator

Joined: 2020

My name is Ellie and I study Business Level 3 at college. I am very interested in Health and Social care and thought this job of being a junior administrator would mirror extremely well with my college course as it is in the industry I am very interested in.


I really enjoy working with the office team at Right at Home Brentwood, Billericay & Havering, they are very welcoming, hardworking and are my role models as they have taken the path I would love to reach when I am at their stage of their careers.

Daniella

Daniella

Job Title: Care Co-Ordinator

Joined: 2022

Hi, I'm Daniella and I'm the Care Coordinator for Right at home Brentwood, Billericay & Havering.


I came back to Right at home In August 2022 as a care assistant having worked here before. I successfully applied for an internal vacancy as the company's Care Co-Ordinator which I started in January 2023.


I really enjoy my new role and working with a great care team.

Lucy

Lucy

Job Title: Field Care Supervisor

Joined: 2021

Hello, my name is Lucy. After spending over 6 years in retail, I was looking for a change in career and a job that was more local to home. I started as a caregiver with Right at Home and eventually became field care support for Right at Home. My role includes both office work and caring. When I go to work, it doesn’t feel like just a job- sometimes it’s nice to just pop into the office and have a chat- everyone is so welcoming and supportive!

Michelle

Michelle

Job Title: CareGiver

Joined: 2020

Hello my name is Michelle,
I have been working for Right at Home Brentwood since 2020.
I am very family orientated.
I have two lovely kids and a loving husband that supports me in everything that I do, so when I am not working I am spending my time with them.
When I saw a post on Facebook about becoming a carer, I thought why not give it a go and see if I could make a difference to someone else's life.
I believe I have as I have been working for Right at Home now for three years, I love being a carer and the most rewarding and happy part of it is if I see a smile or hear them laugh then I know I am doing a good job for them.

Danielle

Danielle

Job Title: CareGiver

Joined: 2016

I’m Danielle and I started working for Right at Home Brentwood back in 2016 after deciding I needed to do something that was more flexible around my home life, following the birth of my first child.
I've always been a people person, and I love to help others so working in care just seemed right for me. I just didn't know I would love it as much as I do! Outside of work I'm a busy mother of 2 and spend a lot of my time outdoors with my nature loving children and dog!

Susanne

Susanne

Job Title: CareGiver

Joined: 2017

Hi my name is Susanne (Su)
I started working for Right at Home Brentwood in October/November 2017 as I needed a job that fit around my family life as well as bringing in a higher income than what I was earning in the job I had at the time.
Throughout the years as a care assistant I have met some amazing people who have praised me for things that seem so small but for our clients its a world of difference and I still get that lovely feeling when I see a smile because of something I or 1 of our lovely ladies I work alongside have done, I have also advanced my portfolio with extra qualifications that R.A.H paid for and provided the tutors, I increased my hours as my children grew and was given the opportunity to become a field care supervisor, which I sadly had to step down from a year later because family life changed again but at every stage of my life in the last 6 years I have been supported in a job I absolutely love, I have 3 wonderful kids and 3 beautiful grandbabies 1 of which lives with me, I'm also the registered carer for my parents which I've been doing for many more year than I wish to count, I'm a nutshell my life is care and I couldn't be happier.

Claire

Claire

Job Title: CareGiver

Joined: 2019

My name is Claire Chambers and I’ve been working as a carer for Right at Home Brentwood & Billericay since February 2019.
I am a mother to two almost grown up daughters! who are making me very proud with their attitude to life. My sweet cute dog also makes up our household.
I originally decided to be a carer due to the exceptional care my daughter received throughout her early years, fighting childhood cancer. During this time I also lost my dad, his partner and a good university friend to this dreadful disease. I felt obligated to give back and I left my city analytical career behind me.
During my childhood I was always fond of spending time with my grandparents and their peers; I therefore knew that I could communicate well, emphasise, respect and bond with my elders.
I have stayed working with Right at Home due to their supportive culture. I have been able to adjust my working shifts around my changing family demands. This has enabled me to have a good work life balance.

Jean

Jean

Job Title: CareGiver

Joined: 2023

Hi I'm Jean,
I have worked for Right at Home since January 2023.
I am new to the care profession, having previously worked in Banking and Estate Agency.
After losing both my parents I took some time to reevaluate my working life and decided that I wanted to give something back and find a job where I could really help people.
I can honestly say I have never enjoyed or felt so rewarded by any other job and I wish that I had made the move to caring a lot sooner!
I feel very supported by the RAH office team and by all of the other lovely ladies I work with.
I have met some amazing people and it is such a privilege to help them in their homes.
Outside of work I live with my wonderful partner and our dog Alfie. Between us we have five beautiful grown-up children, so we are now just waiting for grandchildren!!

Cheryl

Cheryl

Job Title: CareGiver

Joined: 2022

Hi, I’m Cheryl.
I joined Right at Home in December 2022 my first role in the care industry. I see some really positive feedback online about Right at Home from other carers that work for them so I had a really good feeling about joining this company.
The in-depth training and support along with other carers make sure you’re comfortable to fulfil your roll and always there to help. I’ve met some really lovely clients and carers from joining Right at Home. I love working here, helping people and seeing them smile and laugh it’s not just a job you’re making a difference in their lives. I really couldn’t ask for a better company and team to work for.
Outside of work I spend my time with my 13yr old son who loves football or with my friends and family, shopping and socialising I also love to travel.

Rachel

Rachel

Job Title: CareGiver

Joined: 2022

Hi, I’m Rachel. I started working for Right At Home in May 2022. I had worked in retail jobs for 9 years previously and was looking for a change in career. I have always had a passion to be able to help other people and joined Right At Home for this reason. I absolutely love being a CareGiver and I feel so rewarded and appreciated in my job here. I couldn’t imagine working in a job that I would enjoy more than this one now.
My family and friends mean more to me than anything else and I always treat our clients with the same dignity and respect as them.

Frequently Asked Questions about Right at Home (Brentwood, Billericay & Rayleigh)

What Type of Services does Right at Home (Brentwood, Billericay & Rayleigh) offer?

Right at Home (Brentwood, Billericay & Rayleigh) offers Home Care.

How many Carers does Right at Home (Brentwood, Billericay & Rayleigh) employ?

Right at Home (Brentwood, Billericay & Rayleigh) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Brentwood, Billericay & Rayleigh) to verify any information. View our terms and conditions. Right at Home (Brentwood, Billericay & Rayleigh) has an Enhanced Service - more info.