Loading...

Right at Home (South Cheshire)

The Old Penny Bank, 39 Welsh Row, Nantwich, Cheshire CW5 5EW
Right at Home (South Cheshire) Logo
Right at Home (South Cheshire) logo
Very professional, but with a warmthJohn B(Client / Service User)
Right at Home (South Cheshire), Nantwich
Right at Home (South Cheshire), Nantwich
Right at Home (South Cheshire), Nantwich

Right at Home South Cheshire strives to make a difference to the quality of life provided for everyone it supports in the local community.

Care staff work to improve the lives of those they care for, not just maintain quality of life.

Right at Home South Cheshire provides a minimum of one-hour visits, enabling CareGivers and clients to enjoy a positive care experience that allows for support and social interaction.

CareGivers...  

Care Provided by Right at Home (South Cheshire)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £38.95
  • Weekly Live-in Care Fees: from £1,855
  • 30 Minute Visiting Care Fees: from £27.95

We are able to off reduced hourly rates for large packages of care such as Waking Nights, Sleeping Nights, long visits and Live in Care.

The price(s) shown are provided by the agency. Contact Right at Home (South Cheshire) for full pricing details and T&Cs.

Contact Right at Home (South Cheshire) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Tina Malam (Registered Manager)

Right at Home (South Cheshire) Reviews (97)

10

Right at Home (South Cheshire) has a Review Score of 10 (9.962) out of 10, based on 22 reviews in the last 2 years. Over all time Right at Home (South Cheshire) has 97 reviews.

Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Right at Home (South Cheshire)
Loading...
Showing 97 reviews matching selected criteria
Review from D W (Son of Client) published on 21 April 2026 Submitted via Postal Card
Overall Experience

The service provided by Right at Home is first-class. The team visit my mother twice a day, providing assistance with hygiene, medication and preparing meals. RAH are professional and reliable. Mother can be a challenge, she is strong-willed and suffers from memory issues. The care team are kind, patient and help Mum in so many ways. They maintain her dignity, make her laugh, and she enjoys her visits.

Reply from Tina Malam, Registered Manager at Right at Home (South Cheshire)

Thank you so much for your kind and thoughtful feedback. It truly means a lot to hear how positively the team has impacted your mother's daily life. We're especially grateful for your recognition of their patience, compassion, and professionalism, particularly in supporting someone with strong...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from H H (Granddaughter of Client) published on 10 April 2026 Submitted via Postal Card
Overall Experience

Excellent care - no visit feels rushed. Feel like each carer has gone above and beyond. We get calls if running late and we like that the care team are small so not too many new people.

Reply from Tina Malam, Registered Manager at Right at Home (South Cheshire)
Thank you so much for your kind words. We're really pleased to hear that you feel well cared for and that our team has made such a positive impression. Providing unhurried, attentive support is very important to us, so it's wonderful to know this is coming across in your experience.

We're also...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tina M (Daughter of Client) published on 3 March 2026 Submitted via Postal Card
Overall Experience

Right at Home provides an excellent service and very reliable. Communication has been excellent, and I am extremely pleased with the service provided.

Reply from Tina Malam, Registered Manager at Right at Home (South Cheshire)
Thank you so much for your kind words!
We're delighted to hear that you've found Right at Home's service excellent and reliable. Providing clear communication and high-quality care is incredibly important to us, so it's wonderful to know that you've been so pleased with the support you've received.

Your feedback truly means a lot, and we're grateful for the opportunity to be of service.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Helen A (Daughter of Client) published on 19 February 2026 Submitted via Postal Card
Overall Experience

Right at Home have provided excellent care for my mum over the past few years. The care support has enabled mum to remain in her own home, keeping to a routine she feels comfortable with. It is re-assuring to know I can call the friendly office team with any updates or to book additional care visits.

Reply from Tina Malam, Registered Manager at Right at Home (South Cheshire)
Thank you so much for your lovely feedback.

We're delighted to hear that the care provided by Right at Home has supported your mum in remaining comfortably in her own home over the past few years. Helping our clients maintain familiar routines and surroundings is incredibly important to us, so...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Rosemary R (Client / Service User) published on 19 February 2026 Submitted via Postal Card
Overall Experience

My experience over the past year of Right at Home is that they provide excellent care, treating me with dignity and genuine concern. Producing on every day experience where I feel at ease and genuinely supported' enabling me to stay independent in my own home. The management team when contacted have responded in a supportive and professional manner.

Reply from Tina Malam, Registered Manager at Right at Home (South Cheshire)
Thank you so much for taking the time to share your experience with Right at Home .

We're truly delighted to hear that over the past year you've felt treated with dignity, genuine care, and respect. Supporting you to feel at ease in your own home-while maintaining your independence-is exactly what...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Rob S (Son of Client) published on 12 February 2026 Submitted via Website
Overall Experience

I can't thank Right At Home enough for the care they are proving for my mum as she is receiving palliative care at home . Not only do they provide dignified care for my Mum, they also check in on my Dad who is obviously struggling at this difficult time. Always friendly with smiles and a positive outlook - that have been invaluable . Thank you !

Reply from Tina Malam, Registered Manager at Right at Home (South Cheshire)

Thank you so much for your kind and heartfelt words. It truly means a great deal to our entire team to know that the care and support we're providing to your mum and to your dad as well as making a difference during such a difficult time.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gillian W (Daughter of Client) published on 4 February 2026 Submitted via Postal Card
Overall Experience

I have been really impressed with the care and service I have had from Right at Home. Helping me navigate my mums dementia diagnosis and having the flexibility to add appointments, other concerns and put the night support in fir my mum has been very reassuring.

Reply from Tina Malam, Registered Manager at Right at Home (South Cheshire)

Thank you so much for sharing your experience with us. We're really pleased to hear that our team has been able to support you during such a challenging time and help you navigate your mum's dementia diagnosis. We're glad the flexibility of our care and the reassurance of night support have made a positive difference, and we truly appreciate the trust you've placed in Right at Home South Cheshire.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Margaret S (Client / Service User) published on 4 February 2026 Submitted via Postal Card
Overall Experience

Right at Home have been excellent. They are invariably puntual, friendly and conscientious. Every request has been dealt with politely and efficiently. The level of care has been outstanding and the whole family are extremely grateful. It gives everyone peace of mind to know we are in such good hands.

Reply from Tina Malam, Registered Manager at Right at Home (South Cheshire)

Thank you so much for your kind and thoughtful feedback. We're delighted to hear that our team has been punctual, friendly, and conscientious, and that the level of care provided has met your expectations. Knowing that we've been able to give you and your family peace of mind truly means a great deal to us, and we're very grateful for your trust and support.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Dee G (Wife of Client) published on 4 February 2026 Submitted via Postal Card
Overall Experience

I am extremely happy with the care my husband receives from Right at Home. The caregivers are kind, caring and very patient and treat with real respect and compassion. They make an effort to keep him active by taking him shopping and out to interesting places which he truly enjoys and looks forward to. The office staff also deserve a special mention. They are always very accommodating and understanding should I ever need to change times or adjust the schedule. Their flexibility and support give me great peace of mind I highly recommend Right at Home to anyone looking for a reliable, compassionate and professional support for a loved one.

Reply from Tina Malam, Registered Manager at Right at Home (South Cheshire)

Thank you for taking the time to leave such a lovely review. At Right at Home South Cheshire, we are dedicated to making a real and positive difference within our community. We're delighted to hear that our support has had a positive impact for both your husband and yourself, and we truly appreciate your kind feedback and trust in our team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jasmine D (Mother of Client) published on 10 November 2025 Submitted via Postal Card
Overall Experience

My son had a severe stroke a few years ago which left him with difficult condition which ruined his life as he was just 29 years old at the time which made worse because it was the first day of covid. He has been pushed from pillar to post. But now we have been able to bring him home after years in hospital and in a nursing home which was not suitable for him. So Right at Home managed to bring home for good with carers 4 times a day because of his disabilities. Right at Home staff have been exceptional and my son is more than happy with the care provided.

Reply from Tina Malam, Registered Manager at Right at Home (South Cheshire)

Thank you for your kind words. Everyone at Right at Home is truly proud to have played a part in making a meaningful difference for your son and your family.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Anthony B (Son of Client) published on 15 September 2025 Submitted via Postal Card
Overall Experience

Mums main carers are very good and do what is required and more. They are very friendly with mum and cheer her up. I would recommend Right at Home to others. Thank you.

Reply from Zoe Cooper, Community Engagement manger at Right at Home (South Cheshire)

Thank you for taking the time to leave such a lovely review about the care we provide for your Mum. It means a lot to us, and we'll be sure to pass on your feedback to the Nantwich and Crewe Care team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Michael P (Client / Service User) published on 15 September 2025 Submitted via Postal Card
Overall Experience

I am very happy with the care I receive from the staff and in particular one lady who has been very supportive following a spell when I was recovering from sepsis. I am happy that I made a full recovery and the support from your company has been part of this.

Reply from Zoe Cooper, Community Engagement manger at Right at Home (South Cheshire)

Thank you for this lovely review of the care-at-home services we've provided for you. It's a real Lovely to receive this feedback, and we will share it with the Nantwich and Crewe home care team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John K (Son of Client) published on 4 September 2025 Submitted via Postal Card
Overall Experience

Excellent staff. Always on time and great service. Overall 5 star!

Reply from Zoe Cooper, Recruitment and Community Engagement manger at Right at Home (South Cheshire)

Thank you for this lovely review of the care-at-home services we've provided for your Mum. It's a real pleasure to receive this feedback, and we will share it with the Nantwich and Crewe Care team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J D (Mother of Client) published on 29 May 2025 Submitted via Postal Card
Overall Experience

I have been using Right at Home South Cheshire to look after my son for a number of years and they just keep improving, as a family who has had different issues in the last 12 months. The caregivers who support my son have stepped up and gone beyond expectations of care to keep him at home, in a safe environment and well in himself.

Reply from Zoe Cooper, Community Engagement manger at Right at Home (South Cheshire)

Thank you for this review. It's great to hear that your experience has always been positive through the last few years, as we always aim to give every client that experience. We will share your view with the Crewe and Nantwich care team and once again, thank you!

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M S (Wife of Client) published on 12 May 2025 Submitted via Postal Card
Overall Experience

Very satisfied with the care provided. Carers are usually on time and competent. Overall very good.

Reply from Zoe Cooper, Community Engagement manger at Right at Home (South Cheshire)

Thank you for this lovely review of the care-at-home services we've provided to your husband. It's a real pleasure to receive this feedback, and we will share it with the Nantwich and Crewe Caregivers.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ken B (Husband of Client) published on 7 May 2025 Submitted via Postal Card
Overall Experience

The team from Right at Home have made a real difference to our lives, helping my wife and I with daily tasks that were becoming increasingly difficult, such as dressing, showering, washing and helping into bed. Because most of the team come regularly we have built up a good relationship, they are always kind and considerate, trained and understand her specific needs. Overall nothing is too much trouble and they are always willing to help.

Reply from Zoe Cooper, Community Engagement manger at Right at Home (South Cheshire)

Thank you for this lovely review of the care-at-home services we've provided to your wife. It's a real pleasure to receive this feedback and we will be sure to share this with the Nantwich team of Caregivers.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A S (Client / Service User) published on 11 April 2025 Submitted via Postal Card
Overall Experience

I find that all who come from Right at Home are very pleasant and efficient and happy to help with any request I have made.

Reply from Zoe Cooper, Community Engagement manger at Right at Home (South Cheshire)

Thank you I will pass your lovely comment's onto our Nantwich caregivers,

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sylvia E (Client / Service User) published on 10 February 2025 Submitted via Postal Card
Overall Experience

Very pleased to see whoever comes. Outstanding care received, never have any problems.

Reply from Caron Ratcliffe, Registered Manager at Right at Home (South Cheshire)

Thank you for this lovely review, we will be sure to share this with the whole care team in Nantwich and Crewe.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jennifer S (Wife of Client) published on 10 February 2025 Submitted via Postal Card
Overall Experience

Very pleased with all the care we receive, all the carers are very good with my husband. I can turn to any of them for any help I need.

Reply from Caron Ratcliffe, Registered Manager at Right at Home (South Cheshire)

Thank you for such a lovey review of our services. We are so pleased that the experience you and your husband have had from our care team has been such a positive one and we will pass this onto our wonderful caregivers.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Hannah S (Granddaughter of Client) published on 18 October 2024 Submitted via Website
Overall Experience
We have used Right At Home twice now. It's peace of mind when my Dad's away. I happened to be visiting my Nan ( as it was her 95th birthday ) when one of the carers arrived. She was so lovely & friendly. So warm. My Nan said all the carers had been lovely.

It's such a comfort to know we have Right At Home when we need them. Excellent service. Would highly recommend it.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you for this lovely review of the care-at-home services we've provided to your elderly relative. It's a real pleasure to receive this feedback and we will be sure to share this with the team of care assistants and other staff members involved.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 April 2018
Overall Outstanding
  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Right at Home (South Cheshire).

Awards / Recognitions (17)

  • Recipient: Right at Home UKDate: Friday 30 May 2025
  • Recipient: Right at Home (South Cheshire)Date: Friday 31 May 2024
  • Recipient: Right at Home UKDate: Friday 31 May 2024

Meet the Team (12)

Ben Selby Job Title: Owner Joined: 2016
Ben Selby

It has been a life long passion of mine to run my own home care business. I’ve worked in the home care sector for almost 15 years, including time spent as a CareGiver working my way up to being a Registered Manager and latterly as a part of the Senior Management team with a market leading national home care provider.

I have a Level 4 NVQ Registered Managers Award and am an active Dementia Champion in Crewe and Nantwich, delivering free information sessions to organisations and business' to help create a dementia friendly community.

My real motivation comes from my Grandad who sadly passed away in 2014 following after living with Dementia and Alzheimer’s Disease for nearly 10 years. I grew up in Kendal, in the Lake District living next door to my Nan and Grandad and enjoyed many great years working for my Grandad in his family run paint and wallpaper shop. As my Grandad’s Dementia progressed, he, of course, needed support and care as he started to struggle with his normal daily routine, and unfortunately, although much of his care was excellent, this wasn’t always the case. I use this as my constant guide to the quality of care we provide our Clients – “Would it have been good enough for my Grandad?” The answer must always be yes.

Tina Job Title: Head of Care Joined: 2025
Tina
Tina is our Head of care (Registered Manager).

"I would just like to give you all a little bit of background about me. I have a wealth of knowledge and experience in the Health and Social Care sector. I have worked within adult services for over 23years. I have a passion for caring for people and ensuring the quality and standards of care are being met is so important to me. I am looking forward to my future with RAH South Cheshire and seeing the business grow and develop, but most importantly fostering what sound like an already amazing team and meet the clients. Once you get to know me I am sure you will all come to realise I’m in care because I care".

Jane Job Title: General Business Manager Joined: 2022
Jane

Jane joined the Right at Home team as a Carer, within a few short months, she progressed to Senior, then Care and Finance Coordinator and most recently, General Manager.

Jane's Key Responsibilities include:

Overseeing the day-to-day activities within the office and out on the field
Finance
Quality Assurance
Scheduling
Enquiries

Assessments

Tina Job Title: Care Manager - Nantwich and Crewe Area Joined: 2022
Tina

Tina is our Care Manager based in Crewe & Nantwich. Starting out as a Carer, Tina has moved her way up the ranks to Senior, and now to Care Manager. She continues to ensure the highest levels of care are delivered and maintained, whilst supporting, leading, and mentoring a team of dedicated Care Professionals.

Tina's key responsibilities include:

Support Care Professionals in their day-to-day job
Onboard new Care Professionals and introduce them to our Clients
Complete assessments
Regularly keep care plans and risk assessments up to date

Support the Care Management Team

Naomi Job Title: Care Manager Sandbach and Alsager area Joined: 2024
Naomi

Naomi is one of our Care Managers here at Right at Home South Cheshire. She has her usual day-to-day activities, helping to assist the team and our Registered Manager. Here's what she has to say,

Hi, my name is Naomi, and I am delighted to be joining Right at Home in December as a Care Manager. I am passionate about providing service to clients and their families with a high standard of care, ensuring that we go above and beyond for them. I come from a clinical setting in primary care and district nursing care, so I have lots of knowledge and skills to offer. I look forward to meeting you all soon.

Tilly Job Title: Community Engagement and Marketing Manager Joined: 2024
Tilly

Tilly is our Community Engagement and Marketing Manager here at Right at Home South Cheshire. She is working towards her qualification in Multi-Channel Marketing. Her role consists of a variety of things like community initiatives, networking within our local community, content writing, SEO research and social media management.

Macie Job Title: Care Coordinator - Alsager and Sandbach area Joined: 2024
Macie

Macie is our Care Coordinator for Sandbach and Alsager. Macie has a great deal of experience when it comes to working in the Sandbach area, knowing our clients and staff very well and always wanting what's best for them. Macie has worked her way up from our Care Professional role, delivering care out in the field, to now being our Care Co-Ordinator for Sandbach and Alsager.

Macie's key responsibilities include:

Scheduling and Rotas
Assist with Care Plans and Enquiries

Assist us in the fields

Bryony Job Title: Field Care Supervisor - Sandbach and Alsager Area Joined: 2025
Bryony

Bryony is one of our Field Care Supervisors, based in the Sandbach area. Bryony helps to ensure the highest levels of care are delivered and maintained. She supports, leads and mentors our team of Care Professionals.

Bryony's key responsibilities include:

Support with training
Support with shadowing

Support with supervision

Helen Job Title: Field Care Supervisor - Crewe and Nantwich Joined: 2024
Helen

Helen is our Field Care Supervisor for Crewe and Nantwich. Helen works a mix of office time and time spent within the care field. She has a wealth of experience, which goes hand in hand with her natural caring nature.

Helen's key responsibilities include:

Updating Care Plans
Complete observations and spot checks

Assist us in the field

Ian Job Title: Care Co-Ordinator - Crewe and Nantwich Joined: 2025
Ian

Ian is our Care Co-Ordinator for Crewe & Nantwich; he truly has a passion for care and does so professionally. Ian has previously worked for different companies as a Chartered Accountant; however, switched his career to care in 2017 and has progressed from there, from Carer, Field Care Supervisor and now Care Co-Ordinator! 

Ian's key responsibilities include:

Scheduling and Rotas
Assist with Care Plans and Enquiries  

Assist out in the field

Caroline Job Title: Field Care Supervisor - Nantwich and Crewe area Joined: 2025
Caroline

Caroline is one of our Field Care Supervisors for Crewe and Nantwich. Caroline, or Caz, works a mix of office time and time spent within the care field. She has a wealth of experience, and her etiquette with clients is exceptional!

Caroline's key responsibilities include:

Updating Care Plans
Complete observations and spot checks

Assist us in the field

Caregivers Job Title: Right at home team of Caregivers Joined: 2019
Caregivers

Every single one of our CareGivers is passionate about supporting and caring for their Clients. Our joint goal is to make a difference every day to each and every one of our Clients.

Each CareGiver is matched and introduced to the clients they work with. We are extremely supportive of our CareGiver team and encourage an open and honest culture.

Frequently Asked Questions about Right at Home (South Cheshire)

How many Carers does Right at Home (South Cheshire) employ?

Right at Home (South Cheshire) employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (South Cheshire) to verify any information. View our terms and conditions. Right at Home (South Cheshire) has an Enhanced Service - more info.