Right at Home (South Cheshire)

78 Hospital Street, Nantwich CW5 5RP

Right at Home (South Cheshire)
Right at Home (South Cheshire)
Right at Home (South Cheshire)

Right at Home South Cheshire strives to make a difference to the quality of life provided for everyone it supports in the local community.

Care staff work to improve the lives of those they care for, not just maintain quality of life.

Right at Home South Cheshire provides a minimum of one-hour visits, enabling CareGivers and clients to enjoy a positive care experience that allows for support and social interaction.

CareGivers are handpicked by the management team at Right at Home South Cheshire and they provide extensive training to ensure that every member of staff is trained and suited to their clients.

Care can be provided in Nantwich, Crewe, Alsager and Sandbach and all of the surrounding villages and areas.

Group : Right at Home UK

Person in charge: Kirsty Morris (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 30

Fees Guide: £17-22 per hour

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: Based in a ground floor shop front location in the centre of Nantwich, on Hospital Street next door to the Boot and Shoe Pub.

Visiting: Visitors are welcome Mon-Fri 8.30am to 5pm

Parking: Easily accessible and parking outside the office is free for 30 mins, or alternatively you can park in Morrison's to the rear of the office for 1.5 Hours for free or in any of the central short stay car parks, all of which are reasonably priced and a short walk to the office.

Latest Care Quality Commission* Report on Right at Home (South Cheshire): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.7 Right at Home (South Cheshire) has a Review Score of 9.7 (9.702)

The Review Score of 9.7 (maximum of 10) for Right at Home (South Cheshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Right at Home (South Cheshire) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.702 for Right at Home (South Cheshire) is calculated as follows: ( (92 Excellents x 5) + (39 Goods x 4) ) ÷ 131 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Right at Home (South Cheshire) is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Right at Home (South Cheshire)?

  • Extremely LIKELY
    20
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Right at Home (South Cheshire)

  • Client / Service User
    8
  • Daughter of Client/Service User
    6
  • Granddaughter of Client/Service User
    2
  • Great-Niece of Client/Service User
    1
  • Husband of Client/Service User
    1
  • more

We changed to this agency because we had heard good reports about them and they were also better value for money than the agency we previously used.
The owner seems very committed to providing the best care and support possible and genuinely concerned about his clients well being.
Very pleased with the overall service and it was such a lovely touch at Christmas when they provided surprise Christmas presents for all their clients.

How likely would you be to recommend Right at Home (South Cheshire)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Ben Selby#, Managing Director at Right at Home (South Cheshire) responded to this review on 15 Jan 2018:

Thank you for your lovely comments!

The carers are excellent - very caring and are able to encourage her to wash and get dressed etc, even when she is being difficult.
The carers are consistent and there doesn't seem to be a high turnover of staff, which is very helpful as they get to know the client, especially for clients with dementia

Right at Home have been very professional and would recommend them to anyone.

How likely would you be to recommend Right at Home (South Cheshire)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

After a small stroke in early 2017, I was two months in Crewe at Leighton Hospital followed by respite in a care home. After returning to live alone in my home, altered to a ground floor flat, I was visited for 16 weeks - first by members of the stroke team, then by the community team mainly by physiotherapists. My daughter arranged my 2 hours a day, 2 days weekly 'caring' with Right at Home and is more than satisfied with the financial aspects - on which I can not comment as I am unaware of them. I am very happy with my pleasant and very helpful carers.

How likely would you be to recommend Right at Home (South Cheshire)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

How can anyone put down on paper the wonderful service I am receiving from all your staff. The care is impeccable and the dedication is faultless so far.

How likely would you be to recommend Right at Home (South Cheshire)? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I am extremely pleased with the care that is being provided by all the staff at Right at Home. From the management staff to the individual carers, they are marvellous at allocating regular carers to that my parents are now very serene and feel comfortable and safe.
They communicate really well between themselves and me, they adjust the routines and timings frequently to ensure the best care for my parents. Super.

How likely would you be to recommend Right at Home (South Cheshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Ben Selby, Managing Director at Right at Home (South Cheshire) responded to this review on 30 Oct 2017:

Thank you for your lovely comments

Caring intelligent workers with a friendly atmosphere. Communication is good, well done.

How likely would you be to recommend Right at Home (South Cheshire)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

We have been using Right at Home since March 2017. Their support is enabling my mum to stay at home for as long as possible and for me to have some life outside the home at the same time. They are great, very happy to recommend.

How likely would you be to recommend Right at Home (South Cheshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very good from what I've seen although only there every 3 weeks - month. Carers seem very nice, the only downside is they do not wear a uniform

How likely would you be to recommend Right at Home (South Cheshire)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Ben Selby, Managing Director at Right at Home (South Cheshire) responded to this review on 25 Sep 2017:

Thank you Caroline for your kind review. You are correct that we don't wear uniforms as standard and this is something we do purposefully, to break down the barriers between us and our clients. We can arrange a uniform if it is a client preference or there is another benefit so please do get in touch on 01270 257347 if you would like us to look into this.

Right at Home Crewe are a very professional care company who have taken a lot off my shoulders and made my dads life better especially after the recent passing of my mum and his wife of 65 years.

They also helped with my mum and made her very comfortable when she came home from the hospital to pass.
Care givers as a small team are excellent.
A big thank you from me.

How likely would you be to recommend Right at Home (South Cheshire)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

The service I have received to date has been excellent. The carers have arrived as scheduled, or if there has been an unavoidable delay ( i.e another client needed extra attention) they have phoned me to advise of the delay. The personal care has been tailor made to meet my needs.
I have been particularly pleased with the way the carers have balanced meeting my care needs alongside encouraging me to maintain as much independence as possible.
My previous experience was one of feeling disempowered, this has not been the case with this organisation.

The carers have been very personable, nothing has been too much trouble for them. I have always been treated with respect and my dignity maintained at all times.
There is a genuine commitment in wanting to make the quality of my life as good as it possibly can be.
I have no hesitation in recommending them to others.
Highly recommended.

How likely would you be to recommend Right at Home (South Cheshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Ben Selby, MD at Right at Home (South Cheshire) responded to this review on 09 Aug 2017:

Thank you for your kind words.

I cannot thank Right at Home enough for the support they provided to my late grandfather and to our family during an exceptionally difficult time.
I'd had contact with the Managing Director several months before we came to use Right at Home and from the outset, nothing was too much to ask. When we came to use Right at Home, my grandfather was treated with dignity and respect and the staff were sensitive and compassionate in our most difficult moments.
The staff who we met were exceptional and provided a level of support to our family along with ensuring my grandfather's wishes to remain at home became a reality.
I cannot thank Right at Home enough for the support they provided to us. From first contact with the Managing Director through to the staff who visited were all fantastic and I'd have no hesitation in recommending Right at Home to anyone or using them again in the future.

How likely would you be to recommend Right at Home (South Cheshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Ben Selby, Managing Director at Right at Home (South Cheshire) responded to this review on 10 Jul 2017:

Thank you Rebecca for your lovely words which we will of course share with all CareGivers who were fortunate enough to to be able to support your Grandad, you and your family.

As a new service user, I am very happy with the service Right At Home are providing for my disabled husband - the care giver is lovely and upbeat with a nice caring personality, and always endeavours to try and be useful. Her standards are good - her time keeping is very good, and her attention to detail is valued.

Yes of course I would recommend them as a new care provider in the area, because what you are buying as a care product - is a generous package or combination of reliability and thoughtfulness, respect, friendship served up with a good portion of empathy and understanding... which enables me to go to work for that I am grateful.

How likely would you be to recommend Right at Home (South Cheshire)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Ben Selby, Managing Director at Right at Home (South Cheshire) responded to this review on 10 Jul 2017:

Thank you so much Deb for your kind words, it's a pleasure to be able to support your husband.

We have used Right at Home since earlier this year and have been delighted with the support that my parents have received. Last week my sister got married and we needed additional support for my parents before, during and after the wedding. The carer provided exceptional support, anticipating our needs, fitting into the day with ease. She was well presented, chatted to guests and made the day so much easier for everybody. We would definitely recommend her for similar types of special events.

How likely would you be to recommend Right at Home (South Cheshire)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Ben Selby, Managing Director at Right at Home (South Cheshire) responded to this review on 29 Jun 2017:

Thank you very much for your kind words Sue. It's a pleasure to support your parents.

My brother required companionship and support to venues of interest which he would find stimulating and take him out for a nice lunch. Thank you so much to your company and the staff for the companionship service you provide for my brother, we feel it greatly has enriched his life. Long may it continue!

How likely would you be to recommend Right at Home (South Cheshire)? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Good

Ben Selby, Managing Director at Right at Home (South Cheshire) responded to this review on 15 Jun 2017:

Thanks for your lovely comments - we look forward to continuing to work with your Brother exploring the local area!

I am very satisfied with the service and I couldn't manage without it. Punctual on every visit, always with a smile on their faces. No task is too much trouble and a little banter passes between us on each occasion.

How likely would you be to recommend Right at Home (South Cheshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Since employing Right at Home, it has taken a load off my mind. I find the carers are kind and respectful . They have manged to get my wife out of bed most mornings to have a shower and her teeth cleaned although my wife does not remember who they are. Whilst they are helping my wife, I have them in the bedroom or in the shower room having a good old sing along together. It is nice to know that she is enjoying their company. My final words are KEEP UP THE GOOD WORK.

How likely would you be to recommend Right at Home (South Cheshire)? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

The lady from Right at Home helps my mum to look after my gran brilliantly. She is very good support to my mum who is gran's full-time carer. Also, my gran is treated with dignity and care by her and the care manager. They are a great team and gran, although has dementia etc seems to enjoy their visits! It's helping mum keep gran at home.

How likely would you be to recommend Right at Home (South Cheshire)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

My mother-in-law has many health problems and dementia. My wife is her 24-hour carer. She is supported so well by Right at Home. Staff are pleasant, helpful and supportive. The carer although a very busy person is also always happy to answer any queries or help with any changes we may have to make. All round good treatment - most of all they give excellent care to my mother-in-law.

How likely would you be to recommend Right at Home (South Cheshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Services provided have been entirely satisfactory.

How likely would you be to recommend Right at Home (South Cheshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

An excellent choice on my part to ask for your service. I find all your carers very pleasant and obliging. They are always prepared to do any tasks asked of them and never leave until they have asked if there is anything else needs their attention.

How likely would you be to recommend Right at Home (South Cheshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Excellent in all respects;
- Attention to detail
- Empathy
- Care and understanding
- Timekeeping
- Willingness to listen and adapt

How likely would you be to recommend Right at Home (South Cheshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The manager and care manager have been brilliant. Mum has dementia and other health problems and they have been extremely helpful and are always happy and polite with my mum. They treat her with dignity and are ready to help us further as we need it.

How likely would you be to recommend Right at Home (South Cheshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2017

Best Employers in Care Awards

Recipient: Right at Home UK

Date: Wednesday 08 Feb 2017

more details

April 2016

Top 10 Home Care Groups 2016

Recipient: Right at Home UK

Date: Friday 01 Apr 2016

more details

Job Vacancies

Staff Profiles

Ben

Ben Selby

Job Title: Owner

Joined: 2016

Description:

It has been a life long passion of mine to run my own home care business. I’ve worked in the home care sector for almost 15 years, including time spent as a CareGiver working my way up to being a Registered Manager and latterly as a part of the Senior Management team with a market leading national home care provider.

I have a Level 4 NVQ Registered Managers Award and am an active Dementia Champion in Crewe and Nantwich, delivering free information sessions to organisations and business' to help create a dementia friendly community.

My real motivation comes from my Grandad who sadly passed away in 2014 following after living with Dementia and Alzheimer’s Disease for nearly 10 years. I grew up in Kendal, in the Lake District living next door to my Nan and Grandad and enjoyed many great years working for my Grandad in his family run paint and wallpaper shop. As my Grandad’s Dementia progressed, he, of course, needed support and care as he started to struggle with his normal daily routine, and unfortunately, although much of his care was excellent, this wasn’t always the case. I use this as my constant guide to the quality of care we provide our Clients – “Would it have been good enough for my Grandad?” The answer must always be yes.

Kirsty

Kirsty Roberts

Job Title: Registered Manager

Joined: 2016

Description:

I have enjoyed working within the home care sector for 22 years, starting my career as a CareGiver and progressing to become a Registered Manager.

My passion is to deliver the highest standard of care and support to clients who wish to remain in their own homes.

I believe it’s important to work closely with my team of dedicated CareGivers to ensure they have the skills, knowledge and support they need to provide outstanding care.