Right at Home (South Cheshire)

The Old Penny Bank, 39 Welsh Row, Nantwich CW5 5EW
Review Us
9.9 89 Reviews
  • Right at Home (South Cheshire), Nantwich
Right at Home South Cheshire strives to make a difference to the quality of life provided for everyone it supports in the local community.

Care staff work to improve the lives of those they care for, not just maintain quality of life.

Right at Home South Cheshire provides a minimum of one-hour visits, enabling CareGivers and clients to enjoy a positive care experience that allows for support and social interaction.

CareGivers are handpicked by the management team at Right at Home South Cheshire and they provide extensive training to ensure that every member of staff is trained and suited to their clients.

Care can be provided in Nantwich, Crewe, Alsager, Sandbach, Middlewich and all of the surrounding villages and areas.

Care Provided by Right at Home (South Cheshire)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35.95 – £37.95
  • Weekly Live-in Care Fees: £1695 – £2000

We are able to look at options for large packages of care such as Waking Nights, Sleeping Nights, long visits and Live in Care.

These prices are only a guideline, please contact Right at Home (South Cheshire) to find out the exact price for your requirements.

Contact Right at Home (South Cheshire) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Right at Home (South Cheshire) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Tina Malam (Registered Manager)

Right at Home (South Cheshire) Reviews (89)

9.9

Right at Home (South Cheshire) has a Review Score of 9.9 (9.876) out of 10, based on 17 reviews in the last 2 years.
Over all time Right at Home (South Cheshire) has 89 reviews.

Overall Experience
  • 77
  • 12
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Date Published
  • 89
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  • 17
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Reviewer Connection to Right at Home (South Cheshire)
  • 27
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  • 4
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Total of 89, showing 41-60
Review from Hellen M (Daughter of Client) published on 26 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Right at Home dealt with my father in a kind and compassionate manner. They went out of their way to tempt his appetite, make his mobility more comfortable, and be there when he needed them. Their care enabled him to stay in his own home which was ultimately all he wanted.
They were knowledgeable
and were able to advise on local services such as prescription delivery. They loaned equipment and recommended items that would help. Their understanding of medical needs and strict protocols over prescription medicine made us feel safe.
They also spent time talking with him. He enjoyed chatting about birds in the garden, or television programmes they watched. The ladies who looked after him were not just professionals they really did care.
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Review from David F (Son of Client) published on 26 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home provided significant care to my late Father in the last stages of his life and also to my Mother who has been suffering from Dementia for several years - the care package was complex and needed to be flexible ranging from domestic support (meals and shopping) to complex personal care (moving
and handling). The team Right at Home provided were all absolute professionals, fully trained and experienced. Wonderful people supported by an excellent office team and care management. Over the years we worked together, we developed clear communications and an agility in service that was second to none. I highly recommend the team, if you need any form of care for a loved one and especially if the needs are complex and where you need that understanding rather rigid terms of business.
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Review from Sharon E (Daughter of Client) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home (South Cheshire) have been providing daily care for my mum for some time now and I can honestly say that having experienced two previous care agencies, Right at Home is the gold standard. The team that provide Mum's care persevere under very difficult circumstances sometimes but always
with respect and kindness. They are lead by a wonderful lady supervisor who goes above and beyond her call of duty. I feel able to contact her at any time if I have a concern and nothing is ever too much trouble, she is very professional but has so much empathy and understanding. Any issues are addressed immediately, discussed with the family and resolved. In summary, I cannot recommend Right at Home (South Cheshire) highly enough, they are an amazing care team and I would advise anyone looking for a care provider to give them a call.
Reply from Ben Selby, Owner at Right at Home (South Cheshire)Thank you very much for this kind review. It’s always great to hear how well our caregivers and managers are supporting our clients and their families.
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Review from N W (Client) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers seemed concerned about our general wellbeing. They are always friendly, considerate and concerned to be helpful and to do what is asked. Their help is appreciated.
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Review from Shirley R (Daughter of Client) published on 22 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother’s carers don’t just do their jobs efficiently, they are extremely kind and caring.
We have found them reliable and dependable. They go out of their way to make my mother as happy as possible. The office staff communicate regularly and are always friendly. They never make you feel as if you
are imposing. It is reassuring for me to know I can trust Right at Home.
Reply from Ben Selby, Owner at Right at Home (South Cheshire)Thank you very much for your kind words, it's great for our team to know when clients and family members are happy with the service we provide. Thank you for choosing Right at Home.
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Review from Fiona H (Daughter of Client) published on 16 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Required a prompt response and immediate pick up on problem assessed and carers identified.
Carers were wonderful, extremely respectful, prompt, communicated well and did a fantastic job with social and emotional support. Thank you.
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Review from Gillian W (Friend of Client) published on 9 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a retired clinician and experience of inspecting care homes, I found the service provided by Right at Home caregivers to be exceptional in every way. It's obvious very high standards have been set for the caregivers to adhere to. Leadership plays a very important role which was evident in the way
the manager led by example. The care given to my 93-year-old Aunt was second to none. She is a very independent woman and the caregivers ensured she retained her independence as much as she was able to. Her dignity was never comprised and, at all times the utmost respect and courtesy were shown to her.
Having heard numerous stories about poor care received at home I was quite anxious to begin with when engaged Right at Home. However, very soon I realised I needn't have worried; as a result, my Aunt will stay at home for as long as its possible, so that she continues to receive the dedication, commitment and a high standard of care from the Right at Home staff.
Reply from Ben Selby, Owner at Right at Home (South Cheshire)Thank you, Gillian, for this very kind review. It's a real pleasure to support your Aunt, and with your background in care, this is a review I know the team will be extremely proud to receive. I will share this with everyone, both in the management team and the CareGivers who support your Aunt.
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Review from Kerry K (Niece of Client) published on 7 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided is excellent. My Uncle is a very proud and discrete person. However, the carers have made him feel very comfortable and relaxed about receiving care and support in his own home. I would like to say that it has been a great comfort and relief to have such a wonderful service. Thanks.
Reply from Ben Selby, Owner at Right at Home (South Cheshire)It’s really lovely to receive your review and to know that you and your uncle are very happy with the care service from us. We will share these comments with his regular caregivers.
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Review from Martin M (Son of Client) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I arranged for 'Right at Home' to provide a daily care visit of 45 minutes for my elderly father, aged nearly 92 years old. He is widowed and lives alone in a small bungalow. Initially, I was a bit apprehensive about how he would react to having such visits daily. However, since they commenced, one
month ago, his physical and mental health have improved significantly. He actually looks forward to the visits, even if he may not admit it... The professionalism of the staff who assessed his needs and make the daily visits is exemplary. It is also helpful that, although it is not the same individual visiting every day, I think there is a maximum of three carers involved in his visits. Therefore, he gets to know them individually, which is helpful. I have regular email exchanges with the supervisor so am informed of any issues. In summary, I am very pleased with the way this has worked out.
Reply from Ben Selby, Owner at Right at Home (South Cheshire)Thank you very much for this kind review. We will make sure that this is shared with the regular CareGivers visiting your father.
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Review from Lindsey R (Daughter of Client) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has used Right at Home since my father passed away nearly two years ago. Mum has dementia but is very independent and wants to stay in her own home. Right at Home has made that possible. We have worked together to build the care up as her needs have changed and she now has carers twice every day.
They have been vital during lockdown, doing Mum's shopping, making sure she eats properly, taking her out for walks and being company for her. Her main carer emails us every week and sends us photos from Mum and gave us her number so we can video chat with her. That has made such a difference to us all as we have not been able to see Mum for weeks. They are a lifeline and I can't praise them enough for their care and commitment.
Reply from Ben Selby, Owner at Right at Home (South Cheshire)Thank you so much. It's a real pleasure to read this review and know that the service we are providing your Mum is having a positive impact on her and also to you and your family.
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Review from Sue A (Daughter of Client) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been receiving care for 18 months and I have nothing but praise for this company. The care staff are exceptional and go above and beyond for their clients. My mother recently had a gas leak at her property and the carer sorted it out for her and even went back later in the day to check
she was OK.
Despite being in very difficult times the service has remained the same, exceptional. The office staff are super-efficient and very quick to respond to any requests or queries.
A huge thank you and I wouldn’t hesitate to recommend them to anyone.
Reply from Ben Selby, Owner at Right at Home (South Cheshire)Thank you so much for your review and kind words, and thank you for choosing RaH.
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Review from Tracey M (Daughter of Client) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been impressed at the care and courtesy extended to my mum and to the whole family. The main carer for my mum sends us a mail every week since we’ve been unable to travel to see my mum and she sends photos and a letter from my mum. My mum enjoys the help, conversations and the encouragement to
exercise and to try different ways to entertain herself. The carers ensure Mum is fed, her shopping done and check things that may be upsetting to Mum. They make sure Mum’s day to day well being is supported and contact us if they have any concerns. Essentially, they have become our eyes and ears during this lockdown. Right at Home increased the visits as requested very quickly once it was clear Mum was going to need more help during this period. We could not do without Right at Home.
Reply from Ben Selby, Owner at Right at Home (South Cheshire)Thank you so much for your review and kind words, and thank you for choosing RaH.
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Review from L H (Daughter of Client) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found all the staff to be courteous, professional and friendly. My father, who was initially resistant to having carers, was completely "won over" by them. I had no hesitation in entrusting him to their care. They also provided me with good guidance and advice as his disease progressed and his condition
deteriorated. I will always be grateful, particularly to those staff who were his carers.
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Review from Jane C (Daughter of Client) published on 20 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The company, management and all the staff and carers are excellent in every way. Standards are the best I have known and I would highly recommend Right at Home to all who need care in their own home.
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Review from David D (Husband of Client) published on 28 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been suffering with Dementia for 10 years now and it has been difficult to obtain carers she would accept in her house.
We have worked with Right at Home for 3 years, and over the last year, with the help of medication and considerable input from Right at Home, we have found a number of
really good carers that she now accepts as friends.
We recently increased the hours from 4 hours a week to over 30 hours, due to my illness and Right at Home were able to fill these requirements quickly and we are now having a number of different carers who take great care with my wife.
The one thing they all seem to have in common is the training and the wish to treat my wife with dignity, but also to become her companions.
Having had a few weeks with the increased hours Monday to Friday it was noticeable that on a Saturday and Sunday without the carers that she was missing their company. This to me is proof that they have formed a very good relationship with her.
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Review from Linda W (Niece of Client) published on 11 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt moved into her retirement home earlier this year. She is 90 and has many independent skills but a terrible short term memory!
The visits from her carers have changed her life. The morning hour helps her make certain her hearing aids are in, medicines taken and that she knows what is happening
that day.
The carers are lovely, they check she has milk and treats and take her to get them if she wants. They have helped her join the library and change books etc.
My aunt says she now feels safe and isn’t anxious about day to day things any more.
I feel confident that if I can’t pop in my Aunt will be fine! All the carers are kind and proactive. My aunt is very proud and she has been able to maintain a great deal of her independence - I can’t thank Right at Home enough.
Reply from Ben Selby at Right at Home (South Cheshire)Thank you so much for your kind words. We will ensure these are passed on to the CareGivers supporting your aunt.
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Review from John B (Client) published on 24 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first time I contacted Right at Home, I felt comfortable and happy with their attitude and approach. Very professional, but with a warmth which is a must when dealing with care. Well done to the team.
Reply from Ben Selby at Right at Home (South Cheshire)Thank you very much for you kind review.
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Review from Steve P (Son of Client) published on 5 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had 'Right at Home' helping my Mum for the last 10 months. I am very pleased with the service. All the Carers are kind and efficient, and my Mum gets on very well with them, and always enjoys their visits. It is good that the visit is a minimum of one hour, as she especially enjoys the chats
she has with them and finds the visits relaxing.


The carers have always been on time and I have never had a problem of missed appointments. They have been helpful, and are proactive and able to sort minor problems in the house when needed.


The carers help Mum to get up in the morning and to go to bed at night and it is a relief to know that she has someone responsible at these times to check on her.

Reply from Ben Selby at Right at Home (South Cheshire)Thank you very much for this kind review. It's always great to hear positive feedback from the family of our clients and we will be sure to share this with the CareGivers that support your Mum.
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Review from David O (Son of Client) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother feels safe and well looked after - looks forward to carer's visits.
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Review from S P (Wife of Client) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A professional, reliable friendly service. I would highly recommend. The support is tailored to your needs.
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Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for Right at Home (South Cheshire) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.951 for Right at Home (South Cheshire) is calculated as follows: ( (98 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 102 Ratings = 4.951
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Right at Home (South Cheshire) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.925
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Apr 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (17)

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Meet the Team (12)

Ben

Ben Selby

Job Title: Owner Joined: 2016

It has been a life long passion of mine to run my own home care business. I’ve worked in the home care sector for almost 15 years, including time spent as a CareGiver working my way up to being a Registered Manager and latterly as a part of the Senior Management team with a market leading national home care provider.


I have a Level 4 NVQ Registered Managers Award and am an active Dementia Champion in Crewe and Nantwich, delivering free information sessions to organisations and business' to help create a dementia friendly community.


My real motivation comes from my Grandad who sadly passed away in 2014 following after living with Dementia and Alzheimer’s Disease for nearly 10 years. I grew up in Kendal, in the Lake District living next door to my Nan and Grandad and enjoyed many great years working for my Grandad in his family run paint and wallpaper shop. As my Grandad’s Dementia progressed, he, of course, needed support and care as he started to struggle with his normal daily routine, and unfortunately, although much of his care was excellent, this wasn’t always the case. I use this as my constant guide to the quality of care we provide our Clients – “Would it have been good enough for my Grandad?” The answer must always be yes.

Tina

Tina

Job Title: Head of Care Joined: 2025

Tina is our Head of care (Registered Manager).
"I would just like to give you all a little bit of background about me. I have a wealth of knowledge and experience in the Health and Social Care sector. I have worked within adult services for over 23years. I have a passion for caring for people and ensuring the quality and standards of care are being met is so important to me. I am looking forward to my future with RAH South Cheshire and seeing the business grow and develop, but most importantly fostering what sound like an already amazing team and meet the clients. Once you get to know me I am sure you will all come to realise I’m in care because I care".

Jane

Jane

Job Title: General Business Manager Joined: 2022

Jane joined the Right at Home team as a Carer, within a few short months, she progressed to Senior, then Care and Finance Coordinator and most recently, General Manager.


Jane's Key Responsibilities include:


Overseeing the day-to-day activities within the office and out on the field
Finance
Quality Assurance
Scheduling
Enquiries
Assessments

Tina

Tina

Job Title: Care Manager - Nantwich and Crewe Area Joined: 2022

Tina is our Care Manager based in Crewe & Nantwich. Starting out as a Carer, Tina has moved her way up the ranks to Senior, and now to Care Manager. She continues to ensure the highest levels of care are delivered and maintained, whilst supporting, leading, and mentoring a team of dedicated Care Professionals.


Tina's key responsibilities include:


Support Care Professionals in their day-to-day job
Onboard new Care Professionals and introduce them to our Clients
Complete assessments
Regularly keep care plans and risk assessments up to date
Support the Care Management Team 

Naomi

Naomi

Job Title: Care Manager Sandbach and Alsager area Joined: 2024

Naomi is one of our Care Managers here at Right at Home South Cheshire. She has her usual day-to-day activities, helping to assist the team and our Registered Manager. Here's what she has to say,


Hi, my name is Naomi, and I am delighted to be joining Right at Home in December as a Care Manager. I am passionate about providing service to clients and their families with a high standard of care, ensuring that we go above and beyond for them. I come from a clinical setting in primary care and district nursing care, so I have lots of knowledge and skills to offer. I look forward to meeting you all soon.

Tilly

Tilly

Job Title: Community Engagement and Marketing Manager Joined: 2024

Tilly is our Community Engagement and Marketing Manager here at Right at Home South Cheshire. She is working towards her qualification in Multi-Channel Marketing. Her role consists of a variety of things like community initiatives, networking within our local community, content writing, SEO research and social media management.

Macie

Macie

Job Title: Care Coordinator - Alsager and Sandbach area Joined: 2024

Macie is our Care Coordinator for Sandbach and Alsager. Macie has a great deal of experience when it comes to working in the Sandbach area, knowing our clients and staff very well and always wanting what's best for them. Macie has worked her way up from our Care Professional role, delivering care out in the field, to now being our Care Co-Ordinator for Sandbach and Alsager.


Macie's key responsibilities include:


Scheduling and Rotas
Assist with Care Plans and Enquiries
Assist us in the fields

Bryony

Bryony

Job Title: Field Care Supervisor - Sandbach and Alsager Area Joined: 2025

Bryony is one of our Field Care Supervisors, based in the Sandbach area. Bryony helps to ensure the highest levels of care are delivered and maintained. She supports, leads and mentors our team of Care Professionals.


Bryony's key responsibilities include:


Support with training
Support with shadowing
Support with supervision

Helen

Helen

Job Title: Field Care Supervisor - Crewe and Nantwich Joined: 2024

Helen is our Field Care Supervisor for Crewe and Nantwich. Helen works a mix of office time and time spent within the care field. She has a wealth of experience, which goes hand in hand with her natural caring nature.


Helen's key responsibilities include:


Updating Care Plans
Complete observations and spot checks
Assist us in the field

Ian

Ian

Job Title: Care Co-Ordinator - Crewe and Nantwich Joined: 2025

Ian is our Care Co-Ordinator for Crewe & Nantwich; he truly has a passion for care and does so professionally. Ian has previously worked for different companies as a Chartered Accountant; however, switched his career to care in 2017 and has progressed from there, from Carer, Field Care Supervisor and now Care Co-Ordinator! 


Ian's key responsibilities include:


Scheduling and Rotas
Assist with Care Plans and Enquiries  
Assist out in the field

Caroline

Caroline

Job Title: Field Care Supervisor - Nantwich and Crewe area Joined: 2025

Caroline is one of our Field Care Supervisors for Crewe and Nantwich. Caroline, or Caz, works a mix of office time and time spent within the care field. She has a wealth of experience, and her etiquette with clients is exceptional!


Caroline's key responsibilities include:


Updating Care Plans
Complete observations and spot checks
Assist us in the field

Caregivers

Caregivers

Job Title: Right at home team of Caregivers Joined: 2019

Every single one of our CareGivers is passionate about supporting and caring for their Clients. Our joint goal is to make a difference every day to each and every one of our Clients.


Each CareGiver is matched and introduced to the clients they work with. We are extremely supportive of our CareGiver team and encourage an open and honest culture.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (South Cheshire) to verify any information. View our terms and conditions. Right at Home (South Cheshire) has an Enhanced Service - more info.