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Right at Home (South Cheshire)

The Old Penny Bank, 39 Welsh Row, Nantwich, Cheshire CW5 5EW
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Very professional, but with a warmthJohn B(Client / Service User)
Right at Home (South Cheshire), Nantwich
Right at Home (South Cheshire), Nantwich
Right at Home (South Cheshire), Nantwich

Right at Home South Cheshire strives to make a difference to the quality of life provided for everyone it supports in the local community.

Care staff work to improve the lives of those they care for, not just maintain quality of life.

Right at Home South Cheshire provides a minimum of one-hour visits, enabling CareGivers and clients to enjoy a positive care experience that allows for support and social interaction.

CareGivers...  

Care Provided by Right at Home (South Cheshire)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanentRespite
Hourly Visiting CareFrom £38.95N/A
Weekly Live-in CareFrom £1,855N/A

We are able to off reduced hourly rates for large packages of care such as Waking Nights, Sleeping Nights, long visits and Live in Care.

Contact Right at Home (South Cheshire) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Tina Malam (Registered Manager)

Right at Home (South Cheshire) Reviews (98)

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10

Right at Home (South Cheshire) has a Review Score of 10 (9.960) out of 10, based on 21 reviews in the last 2 years. Over all time Right at Home (South Cheshire) has 98 reviews.

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Showing 98 reviews matching selected criteria
Review from Hannah S (Granddaughter of Client) published on 18 October 2024 Submitted via Website
Overall Experience
We have used Right At Home twice now. It's peace of mind when my Dad's away. I happened to be visiting my Nan ( as it was her 95th birthday ) when one of the carers arrived. She was so lovely & friendly. So warm. My Nan said all the carers had been lovely.

It's such a comfort to know we have Right At Home when we need them. Excellent service. Would highly recommend it.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you for this lovely review of the care-at-home services we've provided to your elderly relative. It's a real pleasure to receive this feedback and we will be sure to share this with the team of care assistants and other staff members involved.

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Review from S M (Client / Service User) published on 30 July 2024 Submitted via Postal Card
Overall Experience

I had a heart operation in May and needed care support for the first month at home. I had several care support assistants but they all on my behalf carried heavy things, laundry, hoovering and preparation of meals. They were all excellent and completed all tasks.

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Review from A C (Daughter of Client) published on 18 June 2024 Submitted via Postal Card
Overall Experience
Right at Home have been supporting my mum over the last year and I cannot fault the service they provide.
It is often hard for an older person to accept care after being independent for the majority of their lives.

The staff at Right at Home have treated my mum with sensitivity, respect and dignity. Little by little they have gone from being carers to friends that care and that Mum looks forward to seeing. I highly recommend this company.

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Review from Karen S (Daughter of Client) published on 1 May 2024 Submitted via Postal Card
Overall Experience

My dad has two carers from Right at Home twice a day. Both Mum and Dad have found them to be an enormous help. Without exception, all the carers are extremely thoughtful, caring, friendly and approachable. They are well-informed and professional, I feel confident that Dad is in the best hands possible. He enjoys a laugh with them and Mum is always happy to be able to have a chat because they are all so easy to talk to. We would 100% recommend Right at Home.

Reply from Abbi Jones, Registered Manager at Right at Home (South Cheshire)

Thank you for such a lovey review of our services. We are so pleased that you and your family have had such a positive experience.

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Review from Sandra B (Client / Service User) published on 12 March 2024 Submitted via Postal Card
Overall Experience

The service is overall excellent. There are a few 'super' carers and others that are good. I am treated with dignity. Most carers are excellent at seeing my needs and carry out the care with little to no prompting. My carer has always been prompt and has good social skills which means my experience is good.

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Review from A M (Wife of Client) published on 26 February 2024 Submitted via Postal Card
Overall Experience

The carers have been kind, considerate and respectful. They always greet us with a smile and bring a sense of happiness into the house. They are efficient and thorough in helping my husband to shower and dress each morning. The administration staff have been equally caring and efficient.

Reply from Abbi Jones, Registered Manager at Right at Home (South Cheshire)
Thank you so much for such a lovely review.

We are so pleased that you have had such a positive experience with us.

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Review from Paul S (Son of Client) published on 24 January 2024 Submitted via Website
Overall Experience

Really easy to set up a one-off care at relatively short notice. Very helpful people setting it up and my father was impressed with the lady who came to look after him, very friendly and attentive to his needs.

Reply from Abbi Jones, Registered Manager at Right at Home (South Cheshire)

Thank you for your lovely review! We are so pleased your father has been impressed with the services provided.

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Review from Annette M (Daughter-in-law of Client) published on 4 December 2023 Submitted via Postal Card
Overall Experience

We are very happy with the carers and how they are caring for Mum. Each carer has been friendly, professional and thoughtful. Mum's individual needs are being met to the highest standard.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you, Annette, for this wonderful review; we will be sure to share this with the whole Care Team in Nantwich and Crewe!

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Review from S C (Brother of Client) published on 28 November 2023 Submitted via Postal Card
Overall Experience

The carers have been very understanding and responsive. We feel that my sister's issues have been understood and will be acted upon in a very supportive way. Very pleased with the flexible service.

Reply from Abbi Jones, Registered Manager at Right at Home (South Cheshire)

Thank you for such a lovely review. We are so pleased that you and your family have had such a positive experience with us.

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Review from Sally E (Daughter of Client) published on 20 November 2023 Submitted via Postal Card
Overall Experience
We couldn't have made a better choice than Right at Home when we urgently needed care and support six years ago.

The carers are very respectful and caring for my father. I am reassured he is well cared for.

Reply from Abbi Jones, Registered Manager at Right at Home (South Cheshire)

Thank you for your kind comments, Sally! We will be sure to share these with the team.

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Review from Lesley B (Daughter of Client) published on 5 January 2023 Submitted via Postal Card
Overall Experience

The carers provide a wonderful service, supporting Dad to stay at home. They are very caring and friendly and go the extra mile.

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Review from Thomas C (Son of Client) published on 6 October 2022 Submitted via Website
Overall Experience
We used Right at Home for our dad when he needed home care. From the outset, the care given was great and the team was always friendly, reliable and thoroughly professional.
Our dad can be a little tricky at times but the carers were fantastic in dealing with him and putting him at ease.

I would recommend the care quality co-ordinator and her wonderful team to anyone looking to arrange home care for a loved one.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you for this very kind review. It's so pleasing to hear about the great care being provided by our caregivers and the support of the office team.

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Review from P H (Wife of Client) published on 11 July 2022 Submitted via Website
Overall Experience

My husband is in his 90s and has Alzheimer’s. I wanted to care for him at home for as long as I could, but I recognised that if I was to do that I would need help and some respite. I contacted Right at Home in the autumn of 2021 and I have received excellent help and support since then. The carers provided by this agency combine a professional approach at the same time as being very human, patient and caring. All of them have a way of giving my husband excellent care, as well as engaging with him with cheerful banter and humour. He enjoys their visits, which usually lift his spirits too. They are scrupulous about safety and hygiene and have never let us down. The care managers and administrators of Right at Home also give a professional and friendly service. Whenever I have contacted them I have received prompt and helpful responses. Both carers and managers have offered me helpful advice and ideas as to how to best manage in this situation and I feel well supported by them.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you for this lovely review of your experiences since choosing Right at Home. I will share this with the teams involved.

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Review from Peter P (Client / Service User) published on 5 July 2022 Submitted via Website
Overall Experience
Right At Home provided my care again whilst my daughter was away on holiday.
It was lovely to see some of the "old girls" again.
As before, they were kind, caring, courteous and very helpful.

I look forward to seeing them again in the future.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you very much for this kid review. We will be sure to share these comments with your regular CareGivers.

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Review from H K (Wife of Client) published on 6 June 2022 Submitted via Website
Overall Experience
We have used Right at Home for several years and it is an extremely professional and caring company. Their management team and staff are very efficient, sensitive to our needs and very accommodating when we have asked for changes, responding quickly to our requests.

The Carers who come to us are trained to the highest standard and are professional, compassionate, reliable, trustworthy, friendly and caring. We are very happy with all aspects of the care we receive from Right at Home.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you for this review. It's great to hear that your experience has always been positive through the last few years, as we always aim to give every client that experience. We will share your view with the who team and once again, thank you!

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Review from Pat R (Wife of Client) published on 17 May 2022 Submitted via Postal Card
Overall Experience

Excellent service. Carers are prompt, friendly and reliable.

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Review from D H (Son of Client) published on 6 May 2022 Submitted via Website
Overall Experience

The supervisor visited us in response to a care requirement. It was a very difficult time when private care was in very short supply. They were able to offer help as having recruited extra carers and we worked together to get a mutual plan that worked for us all. They provided an excellent service, going the extra mile when more time was needed and communication between us was straightforward and concise. A real pleasure to work with such a company after trying other options that may have been cheaper on face value.

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Review from Stephen W (Son of Client) published on 17 April 2022 Submitted via Website
Overall Experience

Can't say how happy I am with the service Right at Home provides for my mother. Everyone from the carers to the management team are friendly, caring, understanding and excellent at their jobs. I wouldn't hesitate to recommend them to anyone looking for the same for their loved ones.

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Review from John B (Brother of Client) published on 3 March 2022 Submitted via Website
Overall Experience
They were very caring in a friendly and efficient manner, and always had my sister's best interest at heart. Nothing was too much trouble, from bathing, hair shampooing, cleaning, laundry and meal preparation.

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Review from Karen (Client / Service User) published on 18 February 2022 Submitted via Website
Overall Experience

With mum having cancer and loosing her mobility, we discussed the options that were available to us for mum’s care going forward, which were either going to a hospital, hospice or receiving care at home. Mum agreed to have “Right at Home” provide the care that she needed. At first, we were all apprehensive about having carers coming to look after mum, but after the first few visits, we all realised this was going to be the perfect care solution. The care that was provided was exceptional and this was due to the instant bonds mum formed with all the carers, she always looked forward to their next visit. Nothing was too much trouble, from the professionalism of the office getting mum everything she needed to the carers that went above and beyond to make sure mum was comfortable and happy, this enabled her to remain at home throughout her illness. We highly recommend “Right at Home” to anyone who is looking for a home care provider for their loved one.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Hi Karen, it's incredibly heart warming to read this review and I'm very grateful that you've taken the time out to send in this review.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 April 2018
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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Awards / Recognitions (19)

Accreditations

There are no accreditations posted yet for Right at Home (South Cheshire).

Meet the Team (11)

Ben Selby
Ben SelbyJob Title:OwnerJoined: 2016

It has been a life long passion of mine to run my own home care business. I’ve worked in the home care sector for almost 15 years, including time spent as a CareGiver working my way up to being a Registered Manager and latterly as a part of the Senior Management team with a market leading national home care provider.

I have a Level 4 NVQ Registered Managers Award and am an active Dementia Champion in Crewe and Nantwich, delivering free information sessions to organisations and business' to help create a dementia friendly community.

My real motivation comes from my Grandad who sadly passed away in 2014 following after living with Dementia and Alzheimer’s Disease for nearly 10 years. I grew up in Kendal, in the Lake District living next door to my Nan and Grandad and enjoyed many great years working for my Grandad in his family run paint and wallpaper shop. As my Grandad’s Dementia progressed, he, of course, needed support and care as he started to struggle with his normal daily routine, and unfortunately, although much of his care was excellent, this wasn’t always the case. I use this as my constant guide to the quality of care we provide our Clients – “Would it have been good enough for my Grandad?” The answer must always be yes.

Tina Malam
Tina MalamJob Title:Head of CareJoined: 2025

With over 23 years of experience in health and social care, Tina brings a wealth of knowledge, expertise and passion to her role as Head of Care. Throughout her career, she has remained committed to delivering high-quality, person-centred care and ensuring the highest standards are maintained throughout the whole service.

Tina is passionate about supporting both clients and the team and believes that outstanding care starts with a dedicated and well-supported team.

Jane Palmer
Jane PalmerJob Title:General Business ManagerJoined: 2022

Jane plays a key role in the day-to-day running of the business, overseeing finance, operations and supporting the continued growth and development of the company. Her hands-on experience with care gives her a unique understanding of both our clients' needs and the support our team requires to deliver exceptional care.

Jane is passionate about ensuring Right at Home South Cheshire continues to provide high-quality care while fostering a positive environment for both clients and the team. Her dedication, work ethic and knowledge make her an invaluable member of the management team.

Tina Mahoney
Tina MahoneyJob Title:Recruitment & Retention ManagerJoined: 2022

Starting out as a Carer, Tina has moved her way up the ranks to Senior, and now to our Recruitment & Retention Manager. Tina plays a key role in building and supporting our exceptional care team. Tina welcomes newcomers, supports them throughout their career with Right at Home South Cheshire and helps to ensure our existing team is supported in every aspect. She works closely with the team to attract individuals who share our values and commitment to deliver outstanding care.

Naomi Taylor
Naomi TaylorJob Title:Care ManagerJoined: 2024

Naomi plays a vital role in ensuring our clients receive the highest standard of care and support. As a Care Manager, she works closely with clients, families, and our team to ensure care is tailored to each individual's needs, promoting independence, dignity, and well-being at every stage of their journey with us.

Passionate about delivering person-centred care, Naomi is dedicated to maintaining quality across our services while supporting and developing our care team. Her approachable nature, attention to detail, and commitment to building strong relationships help create positive experiences for both clients and colleagues alike. Naomi oversees the care plans, ensuring they are maintained and accurate, and carries out assessments and other routine procedures.

Naomi takes great pride in making a difference in people's lives and is committed to ensuring every client receives the compassionate, reliable care they deserve.

Tilly Vickers
Tilly VickersJob Title:Community Engagement and Marketing ManagerJoined: 2024

Tilly is our Community Engagement & Marketing Manager at Right at Home South Cheshire, where she plays a key role in strengthening our presence and raising awareness of the services we provide. Currently working on her multi-channel marketing qualification, she combines her learning and hands-on experience to deliver marketing activity.

With a strong focus on creativity, engagement, and continuous improvement, she is dedicated to showcasing the positive impact of Right at Home South Cheshire and supporting the growth of the organisation through marketing.

Macie Hall
Macie HallJob Title:Care CoordinatorJoined: 2024

Macie is one of our Care Coordinators and plays an important role in ensuring clients receive consistent, well-organised and high-quality care. Macie carries out care visits herself, with a strong knowledge of the local area, understanding both clients' and staff's needs. Macie is able to plan and coordinate care so that it suits everyone.

Having started her journey as a Care Professional, Macie has progressed through the organisation to where she is now. Macie's key responsibilities include scheduling and rota management, alongside supporting the wider care team.

Bryony
Bryony Job Title:Field Care Supervisor - Sandbach and Alsager AreaJoined: 2025

Bryony is one of our Field Care Supervisors, based in the Sandbach area. Bryony helps to ensure the highest levels of care are delivered and maintained. She supports, leads and mentors our team of Care Professionals.

Bryony's key responsibilities include:

Support with training
Support with shadowing

Support with supervision

Ian
Ian Job Title:Care Co-Ordinator - Crewe and NantwichJoined: 2025

Ian is our Care Co-Ordinator for Crewe & Nantwich; he truly has a passion for care and does so professionally. Ian has previously worked for different companies as a Chartered Accountant; however, switched his career to care in 2017 and has progressed from there, from Carer, Field Care Supervisor and now Care Co-Ordinator!

Ian's key responsibilities include:

Scheduling and Rotas
Assist with Care Plans and Enquiries  

Assist out in the field

Caroline
Caroline Job Title:Field Care Supervisor - Nantwich and Crewe areaJoined: 2025

Caroline is one of our Field Care Supervisors for Crewe and Nantwich. Caroline, or Caz, works a mix of office time and time spent within the care field. She has a wealth of experience, and her etiquette with clients is exceptional!

Caroline's key responsibilities include:

Updating Care Plans
Complete observations and spot checks

Assist us in the field

Caregivers
Caregivers Job Title:Right at home team of CaregiversJoined: 2019

Every single one of our CareGivers is passionate about supporting and caring for their Clients. Our joint goal is to make a difference every day to each and every one of our Clients.

Each CareGiver is matched and introduced to the clients they work with. We are extremely supportive of our CareGiver team and encourage an open and honest culture.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (South Cheshire) to verify any information. View our terms and conditions. Right at Home (South Cheshire) has an Enhanced Service -more info.