Right at Home (South Cheshire)

The Old Penny Bank, 39 Welsh Row, Nantwich CW5 5EW
Review Us
10 95 Reviews
  • Right at Home (South Cheshire), Nantwich
Right at Home South Cheshire strives to make a difference to the quality of life provided for everyone it supports in the local community.

Care staff work to improve the lives of those they care for, not just maintain quality of life.

Right at Home South Cheshire provides a minimum of one-hour visits, enabling CareGivers and clients to enjoy a positive care experience that allows for support and social interaction.

CareGivers are handpicked by the management team at Right at Home South Cheshire and they provide extensive training to ensure that every member of staff is trained and suited to their clients.

Care can be provided in Nantwich, Crewe, Alsager, Sandbach, Middlewich and all of the surrounding villages and areas.

Care Provided by Right at Home (South Cheshire)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27.95
  • Weekly Live-in Care Fees: from £1855

Visits start from £27.95 per 30 minutes and vary dependent on duration of the call. We are able to look at options for large packages of care such as Waking Nights, Sleeping Nights, long visits and Live in Care.

These prices are only a guideline, please contact Right at Home (South Cheshire) to find out the exact price for your requirements.

Contact Right at Home (South Cheshire) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Right at Home (South Cheshire) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Tina Malam (Registered Manager)

Right at Home (South Cheshire) Reviews (95)

10

Right at Home (South Cheshire) has a Review Score of 10 (9.960) out of 10, based on 21 reviews in the last 2 years.
Over all time Right at Home (South Cheshire) has 95 reviews.

Overall Experience
  • 83
  • 12
  • 0
  • 0
  • 0
Date Published
  • 95
  • 8
  • 15
  • 21
  • 74
Reviewer Connection to Right at Home (South Cheshire)
  • 29
  • 20
  • 14
  • 12
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 95, showing 21-40
Review from Karen S (Daughter of Client) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has two carers from Right at Home twice a day. Both Mum and Dad have found them to be an enormous help. Without exception, all the carers are extremely thoughtful, caring, friendly and approachable. They are well-informed and professional, I feel confident that Dad is in the best hands possible.
He enjoys a laugh with them and Mum is always happy to be able to have a chat because they are all so easy to talk to. We would 100% recommend Right at Home.
Reply from Abbi Jones, Registered Manager at Right at Home (South Cheshire)Thank you for such a lovey review of our services. We are so pleased that you and your family have had such a positive experience.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sandra B (Client) assisted by family/friend published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service is overall excellent. There are a few 'super' carers and others that are good. I am treated with dignity. Most carers are excellent at seeing my needs and carry out the care with little to no prompting. My carer has always been prompt and has good social skills which means my experience
is good.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A M (Wife of Client) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers have been kind, considerate and respectful. They always greet us with a smile and bring a sense of happiness into the house. They are efficient and thorough in helping my husband to shower and dress each morning. The administration staff have been equally caring and efficient.
Reply from Abbi Jones, Registered Manager at Right at Home (South Cheshire)Thank you so much for such a lovely review.
We are so pleased that you have had such a positive experience with us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paul S (Son of Client) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really easy to set up a one-off care at relatively short notice. Very helpful people setting it up and my father was impressed with the lady who came to look after him, very friendly and attentive to his needs.
Reply from Abbi Jones, Registered Manager at Right at Home (South Cheshire)Thank you for your lovely review! We are so pleased your father has been impressed with the services provided.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Annette M (Daughter-in-law of Client) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the carers and how they are caring for Mum. Each carer has been friendly, professional and thoughtful. Mum's individual needs are being met to the highest standard.
Reply from Ben Selby, Owner at Right at Home (South Cheshire)Thank you, Annette, for this wonderful review; we will be sure to share this with the whole Care Team in Nantwich and Crewe!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S C (Brother of Client) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers have been very understanding and responsive. We feel that my sister's issues have been understood and will be acted upon in a very supportive way. Very pleased with the flexible service.
Reply from Abbi Jones, Registered Manager at Right at Home (South Cheshire)Thank you for such a lovely review. We are so pleased that you and your family have had such a positive experience with us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sally E (Daughter of Client) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We couldn't have made a better choice than Right at Home when we urgently needed care and support six years ago.
The carers are very respectful and caring for my father. I am reassured he is well cared for.
Reply from Abbi Jones, Registered Manager at Right at Home (South Cheshire)Thank you for your kind comments, Sally! We will be sure to share these with the team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lesley B (Daughter of Client) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers provide a wonderful service, supporting Dad to stay at home. They are very caring and friendly and go the extra mile.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Thomas C (Son of Client) published on 6 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used Right at Home for our dad when he needed home care. From the outset, the care given was great and the team was always friendly, reliable and thoroughly professional.
Our dad can be a little tricky at times but the carers were fantastic in dealing with him and putting him at ease.
I would recommend
the care quality co-ordinator and her wonderful team to anyone looking to arrange home care for a loved one.
Reply from Ben Selby, Owner at Right at Home (South Cheshire)Thank you for this very kind review. It's so pleasing to hear about the great care being provided by our caregivers and the support of the office team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P H (Wife of Client) published on 11 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is in his 90s and has Alzheimer’s. I wanted to care for him at home for as long as I could, but I recognised that if I was to do that I would need help and some respite. I contacted Right at Home in the autumn of 2021 and I have received excellent help and support since then. The carers provided
by this agency combine a professional approach at the same time as being very human, patient and caring. All of them have a way of giving my husband excellent care, as well as engaging with him with cheerful banter and humour. He enjoys their visits, which usually lift his spirits too. They are scrupulous about safety and hygiene and have never let us down. The care managers and administrators of Right at Home also give a professional and friendly service. Whenever I have contacted them I have received prompt and helpful responses. Both carers and managers have offered me helpful advice and ideas as to how to best manage in this situation and I feel well supported by them.
Reply from Ben Selby, Owner at Right at Home (South Cheshire)Thank you for this lovely review of your experiences since choosing Right at Home. I will share this with the teams involved.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Peter P (Client) published on 5 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right At Home provided my care again whilst my daughter was away on holiday.
It was lovely to see some of the "old girls" again.
As before, they were kind, caring, courteous and very helpful.
I look forward to seeing them again in the future.
Reply from Ben Selby, Owner at Right at Home (South Cheshire)Thank you very much for this kid review. We will be sure to share these comments with your regular CareGivers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H K (Wife of Client) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Right at Home for several years and it is an extremely professional and caring company. Their management team and staff are very efficient, sensitive to our needs and very accommodating when we have asked for changes, responding quickly to our requests.
The Carers who come to us are trained
to the highest standard and are professional, compassionate, reliable, trustworthy, friendly and caring. We are very happy with all aspects of the care we receive from Right at Home.
Reply from Ben Selby, Owner at Right at Home (South Cheshire)Thank you for this review. It's great to hear that your experience has always been positive through the last few years, as we always aim to give every client that experience. We will share your view with the who team and once again, thank you!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pat R (Wife of Client) published on 17 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Carers are prompt, friendly and reliable.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D H (Son of Client) published on 6 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The supervisor visited us in response to a care requirement. It was a very difficult time when private care was in very short supply. They were able to offer help as having recruited extra carers and we worked together to get a mutual plan that worked for us all. They provided an excellent service,
going the extra mile when more time was needed and communication between us was straightforward and concise. A real pleasure to work with such a company after trying other options that may have been cheaper on face value.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stephen W (Son of Client) published on 17 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't say how happy I am with the service Right at Home provides for my mother. Everyone from the carers to the management team are friendly, caring, understanding and excellent at their jobs. I wouldn't hesitate to recommend them to anyone looking for the same for their loved ones.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John B (Brother of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
They were very caring in a friendly and efficient manner, and always had my sister's best interest at heart. Nothing was too much trouble, from bathing, hair shampooing, cleaning, laundry and meal preparation.
.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Karen (Client) published on 18 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
With mum having cancer and loosing her mobility, we discussed the options that were available to us for mum’s care going forward, which were either going to a hospital, hospice or receiving care at home. Mum agreed to have “Right at Home” provide the care that she needed. At first, we were all apprehensive
about having carers coming to look after mum, but after the first few visits, we all realised this was going to be the perfect care solution. The care that was provided was exceptional and this was due to the instant bonds mum formed with all the carers, she always looked forward to their next visit. Nothing was too much trouble, from the professionalism of the office getting mum everything she needed to the carers that went above and beyond to make sure mum was comfortable and happy, this enabled her to remain at home throughout her illness. We highly recommend “Right at Home” to anyone who is looking for a home care provider for their loved one.
Reply from Ben Selby, Owner at Right at Home (South Cheshire)Hi Karen, it's incredibly heart warming to read this review and I'm very grateful that you've taken the time out to send in this review.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Karen W (Client) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care provided by Right at Home is second to none. All the carers are pleasant friendly and go out of their way to help my mum which gives me assurances that she is being taken care of. Thank you so much for everything you do.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G M (Daughter of Client) published on 7 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home South Cheshire provide home help and companionship for my mother. She really likes her carers and looks forward to their visits. The structure and communication via the app is very useful as she has early stage dementia. Communication with the office is also good and it is easy to speak
to someone. Her well-being has improved since we have been supported by Right at Home South Cheshire.
Reply from Ben Selby, Owner at Right at Home (South Cheshire)Thank you very much for the kind words, it's great to know that the experience of both you and your mother has been positive.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sandra S (Daughter of Client) published on 28 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend Right at Home Day Care after a reluctant start. Mum loved the first day but took a while to get her to go again. Once she did, she loved it and goes every day she can. It is a lovely friendly atmosphere and time is spent reminiscing, singing, playing games, and just enjoying
the company of others. Giving her a better standard of life/activities and some well-deserved respite for my husband and I. Thank you!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Right at Home (South Cheshire) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.960 for Right at Home (South Cheshire) is calculated as follows: ( (122 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 126 Ratings = 4.96
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Right at Home (South Cheshire) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Apr 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading

Awards / Recognitions (17)

Loading...

Meet the Team (12)

Ben

Ben Selby

Job Title: Owner Joined: 2016

It has been a life long passion of mine to run my own home care business. I’ve worked in the home care sector for almost 15 years, including time spent as a CareGiver working my way up to being a Registered Manager and latterly as a part of the Senior Management team with a market leading national home care provider.


I have a Level 4 NVQ Registered Managers Award and am an active Dementia Champion in Crewe and Nantwich, delivering free information sessions to organisations and business' to help create a dementia friendly community.


My real motivation comes from my Grandad who sadly passed away in 2014 following after living with Dementia and Alzheimer’s Disease for nearly 10 years. I grew up in Kendal, in the Lake District living next door to my Nan and Grandad and enjoyed many great years working for my Grandad in his family run paint and wallpaper shop. As my Grandad’s Dementia progressed, he, of course, needed support and care as he started to struggle with his normal daily routine, and unfortunately, although much of his care was excellent, this wasn’t always the case. I use this as my constant guide to the quality of care we provide our Clients – “Would it have been good enough for my Grandad?” The answer must always be yes.

Tina

Tina

Job Title: Head of Care Joined: 2025

Tina is our Head of care (Registered Manager).
"I would just like to give you all a little bit of background about me. I have a wealth of knowledge and experience in the Health and Social Care sector. I have worked within adult services for over 23years. I have a passion for caring for people and ensuring the quality and standards of care are being met is so important to me. I am looking forward to my future with RAH South Cheshire and seeing the business grow and develop, but most importantly fostering what sound like an already amazing team and meet the clients. Once you get to know me I am sure you will all come to realise I’m in care because I care".

Jane

Jane

Job Title: General Business Manager Joined: 2022

Jane joined the Right at Home team as a Carer, within a few short months, she progressed to Senior, then Care and Finance Coordinator and most recently, General Manager.


Jane's Key Responsibilities include:


Overseeing the day-to-day activities within the office and out on the field
Finance
Quality Assurance
Scheduling
Enquiries
Assessments

Tina

Tina

Job Title: Care Manager - Nantwich and Crewe Area Joined: 2022

Tina is our Care Manager based in Crewe & Nantwich. Starting out as a Carer, Tina has moved her way up the ranks to Senior, and now to Care Manager. She continues to ensure the highest levels of care are delivered and maintained, whilst supporting, leading, and mentoring a team of dedicated Care Professionals.


Tina's key responsibilities include:


Support Care Professionals in their day-to-day job
Onboard new Care Professionals and introduce them to our Clients
Complete assessments
Regularly keep care plans and risk assessments up to date
Support the Care Management Team 

Naomi

Naomi

Job Title: Care Manager Sandbach and Alsager area Joined: 2024

Naomi is one of our Care Managers here at Right at Home South Cheshire. She has her usual day-to-day activities, helping to assist the team and our Registered Manager. Here's what she has to say,


Hi, my name is Naomi, and I am delighted to be joining Right at Home in December as a Care Manager. I am passionate about providing service to clients and their families with a high standard of care, ensuring that we go above and beyond for them. I come from a clinical setting in primary care and district nursing care, so I have lots of knowledge and skills to offer. I look forward to meeting you all soon.

Tilly

Tilly

Job Title: Community Engagement and Marketing Manager Joined: 2024

Tilly is our Community Engagement and Marketing Manager here at Right at Home South Cheshire. She is working towards her qualification in Multi-Channel Marketing. Her role consists of a variety of things like community initiatives, networking within our local community, content writing, SEO research and social media management.

Macie

Macie

Job Title: Care Coordinator - Alsager and Sandbach area Joined: 2024

Macie is our Care Coordinator for Sandbach and Alsager. Macie has a great deal of experience when it comes to working in the Sandbach area, knowing our clients and staff very well and always wanting what's best for them. Macie has worked her way up from our Care Professional role, delivering care out in the field, to now being our Care Co-Ordinator for Sandbach and Alsager.


Macie's key responsibilities include:


Scheduling and Rotas
Assist with Care Plans and Enquiries
Assist us in the fields

Bryony

Bryony

Job Title: Field Care Supervisor - Sandbach and Alsager Area Joined: 2025

Bryony is one of our Field Care Supervisors, based in the Sandbach area. Bryony helps to ensure the highest levels of care are delivered and maintained. She supports, leads and mentors our team of Care Professionals.


Bryony's key responsibilities include:


Support with training
Support with shadowing
Support with supervision

Helen

Helen

Job Title: Field Care Supervisor - Crewe and Nantwich Joined: 2024

Helen is our Field Care Supervisor for Crewe and Nantwich. Helen works a mix of office time and time spent within the care field. She has a wealth of experience, which goes hand in hand with her natural caring nature.


Helen's key responsibilities include:


Updating Care Plans
Complete observations and spot checks
Assist us in the field

Ian

Ian

Job Title: Care Co-Ordinator - Crewe and Nantwich Joined: 2025

Ian is our Care Co-Ordinator for Crewe & Nantwich; he truly has a passion for care and does so professionally. Ian has previously worked for different companies as a Chartered Accountant; however, switched his career to care in 2017 and has progressed from there, from Carer, Field Care Supervisor and now Care Co-Ordinator! 


Ian's key responsibilities include:


Scheduling and Rotas
Assist with Care Plans and Enquiries  
Assist out in the field

Caroline

Caroline

Job Title: Field Care Supervisor - Nantwich and Crewe area Joined: 2025

Caroline is one of our Field Care Supervisors for Crewe and Nantwich. Caroline, or Caz, works a mix of office time and time spent within the care field. She has a wealth of experience, and her etiquette with clients is exceptional!


Caroline's key responsibilities include:


Updating Care Plans
Complete observations and spot checks
Assist us in the field

Caregivers

Caregivers

Job Title: Right at home team of Caregivers Joined: 2019

Every single one of our CareGivers is passionate about supporting and caring for their Clients. Our joint goal is to make a difference every day to each and every one of our Clients.


Each CareGiver is matched and introduced to the clients they work with. We are extremely supportive of our CareGiver team and encourage an open and honest culture.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (South Cheshire) to verify any information. View our terms and conditions. Right at Home (South Cheshire) has an Enhanced Service - more info.