Right at Home (South Cheshire)

The Old Penny Bank, 39 Welsh Row, Nantwich CW5 5EW
Review Us
10 85 Reviews
  • Right at Home (South Cheshire), Nantwich
Right at Home South Cheshire strives to make a difference to the quality of life provided for everyone it supports in the local community.

Care staff work to improve the lives of those they care for, not just maintain quality of life.

Right at Home South Cheshire provides a minimum of one-hour visits, enabling CareGivers and clients to enjoy a positive care experience that allows for support and social interaction.

CareGivers are handpicked by the management team at Right at Home South Cheshire and they provide extensive training to ensure that every member of staff is trained and suited to their clients.

Care can be provided in Nantwich, Crewe, Alsager, Sandbach, Middlewich and all of the surrounding villages and areas.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35.95 – £37.95
  • Weekly Live-in Care Fees: £1695 – £2000

We are able to look at options for large packages of care such as Waking Nights, Sleeping Nights, long visits and Live in Care.

These prices are only a guideline, please contact Right at Home (South Cheshire) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Tina Malam (Registered Manager)

Right at Home (South Cheshire) Reviews (85)

Total of 85, showing 21-40
10

Right at Home (South Cheshire) has a Review Score of 10 (9.980) out of 10, based on 17 reviews in the last 2 years. Over all time Right at Home (South Cheshire) has 85 reviews.

Overall Experience

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  • 12
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Date Published

85
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Overall Experience  Overall Experience 5.0 out of 5

Right At Home provided my care again whilst my daughter was away on holiday.
It was lovely to see some of the "old girls" again.
As before, they were kind, caring, courteous and very helpful.
I look forward to seeing them again in the future.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you very much for this kid review. We will be sure to share these comments with your regular CareGivers.

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Overall Experience  Overall Experience 5.0 out of 5

We have used Right at Home for several years and it is an extremely professional and caring company. Their management team and staff are very efficient, sensitive to our needs and very accommodating when we have asked for changes, responding quickly to our requests.
The Carers who come to us are trained
to the highest standard and are professional, compassionate, reliable, trustworthy, friendly and caring. We are very happy with all aspects of the care we receive from Right at Home.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you for this review. It's great to hear that your experience has always been positive through the last few years, as we always aim to give every client that experience. We will share your view with the who team and once again, thank you!

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Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Carers are prompt, friendly and reliable.

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Overall Experience  Overall Experience 5.0 out of 5

The supervisor visited us in response to a care requirement. It was a very difficult time when private care was in very short supply. They were able to offer help as having recruited extra carers and we worked together to get a mutual plan that worked for us all. They provided an excellent service,
going the extra mile when more time was needed and communication between us was straightforward and concise. A real pleasure to work with such a company after trying other options that may have been cheaper on face value.

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Overall Experience  Overall Experience 5.0 out of 5

Can't say how happy I am with the service Right at Home provides for my mother. Everyone from the carers to the management team are friendly, caring, understanding and excellent at their jobs. I wouldn't hesitate to recommend them to anyone looking for the same for their loved ones.

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Overall Experience  Overall Experience 5.0 out of 5

They were very caring in a friendly and efficient manner, and always had my sister's best interest at heart. Nothing was too much trouble, from bathing, hair shampooing, cleaning, laundry and meal preparation.
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Overall Experience  Overall Experience 5.0 out of 5

With mum having cancer and loosing her mobility, we discussed the options that were available to us for mum’s care going forward, which were either going to a hospital, hospice or receiving care at home. Mum agreed to have “Right at Home” provide the care that she needed. At first, we were all apprehensive
about having carers coming to look after mum, but after the first few visits, we all realised this was going to be the perfect care solution. The care that was provided was exceptional and this was due to the instant bonds mum formed with all the carers, she always looked forward to their next visit. Nothing was too much trouble, from the professionalism of the office getting mum everything she needed to the carers that went above and beyond to make sure mum was comfortable and happy, this enabled her to remain at home throughout her illness. We highly recommend “Right at Home” to anyone who is looking for a home care provider for their loved one.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Hi Karen, it's incredibly heart warming to read this review and I'm very grateful that you've taken the time out to send in this review.

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Overall Experience  Overall Experience 5.0 out of 5

The standard of care provided by Right at Home is second to none. All the carers are pleasant friendly and go out of their way to help my mum which gives me assurances that she is being taken care of. Thank you so much for everything you do.

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Overall Experience  Overall Experience 5.0 out of 5

Right at Home South Cheshire provide home help and companionship for my mother. She really likes her carers and looks forward to their visits. The structure and communication via the app is very useful as she has early stage dementia. Communication with the office is also good and it is easy to speak
to someone. Her well-being has improved since we have been supported by Right at Home South Cheshire.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you very much for the kind words, it's great to know that the experience of both you and your mother has been positive.

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Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Right at Home Day Care after a reluctant start. Mum loved the first day but took a while to get her to go again. Once she did, she loved it and goes every day she can. It is a lovely friendly atmosphere and time is spent reminiscing, singing, playing games, and just enjoying
the company of others. Giving her a better standard of life/activities and some well-deserved respite for my husband and I. Thank you!

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Overall Experience  Overall Experience 5.0 out of 5

I wasn't sure my husband would go or settle at a Day Centre, he absolutely loves it and looks forward to seeing his friends, and joining in all the activities. He gets so much from this time at Right at Home and gives me the time for myself and to rest. The manager who looks after the Day Centre is
so approachable and knowledgeable my husband is so happy to go and is more relaxed. This Day Centre has been a godsend for both my husband and myself.

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Overall Experience  Overall Experience 5.0 out of 5

My mum received support from Right at Home carers over a ten-month period to December 2021. The support enabled my mum to stay in her own home and to be able to have support three times per day.


My mum appreciated the care support and regular punctual contact. The carers were positive, friendly,

and professional in all they did and undertook many tasks to enable my mum to live as good a life as possible at home and to help support my sister and myself as I lived away and my sister was in full-time work. This meant we could have helped ourselves to support our mum and keep her at the home she loved.


I found the support package to be excellent and would recommend the service to help those who need care .

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you for this lovely review. It's great to hear that you, your family, and your Mum were happy with the care our team provided, we certainly aim to deliver a 5* service and so it's incredibly rewarding to receive this. We will share the review with the CareGivers who visited.

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Overall Experience  Overall Experience 5.0 out of 5

The Right at Home team provided excellent care to our elderly aunt, aged ninety three, during the last fourteen months of her life. She was determined to be in her own home after a spell in residential care. The care team made this possible, being attentive, setting up a good relationship, and always
giving the time needed. From an initial reluctance to have care, the relationship grew to our aunt looking forward to "My girls" coming in to look after her every day. Both the carer team and the office team always kept us well informed and dealt with any questions or issues in a friendly professional way. It was lovely that when we recently had the funeral for our aunt, the carers came along to pay their respects - much appreciated by all the family.
We would highly recommend the Right at Home team, and send our thanks to them all for their support.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

It's so great for me and the team to receive this review. Thank you so much for your very kind words and it means everything to hear how happy you and your aunt have been with the service our team of great CareGivers have provided.

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Overall Experience  Overall Experience 5.0 out of 5

Mine is the previous review - such a shame no one else has written anything since!
This is therefore a review after my Grandparents have been receiving care for several months with Right at Home.
Recently their needs changed suddenly for medical reasons, and Right at Home were tremendous and instrumental
in helping us both to realise and organise our long-term plans of (unfortunately) a care home and a hospice.
The carers have all been fantastic, and I know I'm missing others who have been equally as helpful. The staff seem to genuinely care what happens and frequently go above and beyond what they are paid for. It is not possible to speak highly enough of the support they were able to give at very short notice, nor the professionalism and expert advice offered at every stage, even with issues outside of their scope such as care homes.
I hope every company aspires to be as good as Right at Home. They have done more to enrich my grandparents' lives than anything else.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you so much for this beautifully written review. It's so pleasing for me and the team to get this kind of feedback.

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Overall Experience  Overall Experience 5.0 out of 5

I cannot rate this company highly enough. From the first telephone contact, through the care assessment, care visits and reviews, they have been utterly professional, flexible, reliable and the standard of care is of course excellent.
I chose them deliberately, knowing they weren't the cheapest but
what I wanted was a company I could rely on, who can cover any caregivers holidays and absence and who stay the entire length of the visit time, if not a little longer occasionally. The app the caregivers use is also invaluable to me and my sister, so we can sign in and check how each visit has gone.
As important, Mum is happy with all the team that cover her visits and looks forward to them being around to help her. Without a doubt, we made the right choice.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you so much for your kind words. It's an absolute pleasure to be able to support your Mum and it's great to hear that you and your family have benefitted from the service. We will make sure this message gets passed on to everyone involved in your Mum's support.

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Overall Experience  Overall Experience 5.0 out of 5

The whole team at Right At Home South Cheshire have been fantastic supporting Dad. For a few years he's had a couple of visits a week, and his carers have been very supportive, enabling him to manage alone at home. Due to an infection Dad (94) was hospitalised earlier this year and needed daily care
when he came home. I can't praise Right at Home enough for their support and flexibility in arranging things, helping me understand what was needed, and changing rota's to suit his changing needs. The carers and companions have all been great and very caring with Dad, and very professional when they've had concerns about his health. The staff in the office are also great, managing to be both friendly and professional. Dad's needed to go back to hospital a few times (infections that needed hospital treatment), and they've been really amazing at ensuring he's always got someone with him, even when long ambulance waits. Right at Home were recommended by friends, who also had a good experience.

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Overall Experience  Overall Experience 5.0 out of 5

The team at Right at Home dealt with my father in a kind and compassionate manner. They went out of their way to tempt his appetite, make his mobility more comfortable, and be there when he needed them. Their care enabled him to stay in his own home which was ultimately all he wanted.
They were knowledgeable
and were able to advise on local services such as prescription delivery. They loaned equipment and recommended items that would help. Their understanding of medical needs and strict protocols over prescription medicine made us feel safe.
They also spent time talking with him. He enjoyed chatting about birds in the garden, or television programmes they watched. The ladies who looked after him were not just professionals they really did care.

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Overall Experience  Overall Experience 5.0 out of 5

Right at Home provided significant care to my late Father in the last stages of his life and also to my Mother who has been suffering from Dementia for several years - the care package was complex and needed to be flexible ranging from domestic support (meals and shopping) to complex personal care (moving
and handling). The team Right at Home provided were all absolute professionals, fully trained and experienced. Wonderful people supported by an excellent office team and care management. Over the years we worked together, we developed clear communications and an agility in service that was second to none. I highly recommend the team, if you need any form of care for a loved one and especially if the needs are complex and where you need that understanding rather rigid terms of business.

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Overall Experience  Overall Experience 5.0 out of 5

Right at Home (South Cheshire) have been providing daily care for my mum for some time now and I can honestly say that having experienced two previous care agencies, Right at Home is the gold standard. The team that provide Mum's care persevere under very difficult circumstances sometimes but always
with respect and kindness. They are lead by a wonderful lady supervisor who goes above and beyond her call of duty. I feel able to contact her at any time if I have a concern and nothing is ever too much trouble, she is very professional but has so much empathy and understanding. Any issues are addressed immediately, discussed with the family and resolved. In summary, I cannot recommend Right at Home (South Cheshire) highly enough, they are an amazing care team and I would advise anyone looking for a care provider to give them a call.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you very much for this kind review. It’s always great to hear how well our caregivers and managers are supporting our clients and their families.

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Overall Experience  Overall Experience 4.0 out of 5

The carers seemed concerned about our general wellbeing. They are always friendly, considerate and concerned to be helpful and to do what is asked. Their help is appreciated.

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Current Review Score: 10.0 (9.980)

Overview of Review Score

The Review Score of 10 (9.980) out of 10 for Right at Home (South Cheshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.980 for Right at Home (South Cheshire) is calculated as follows: ( (100 Excellents x 5) + (2 Goods x 4) ) ÷ 102 Ratings = 4.98

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (South Cheshire) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Apr 2018

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (17)

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Meet the Team (13)

Ben

Ben Selby

Job Title: Owner

Joined: 2016

It has been a life long passion of mine to run my own home care business. I’ve worked in the home care sector for almost 15 years, including time spent as a CareGiver working my way up to being a Registered Manager and latterly as a part of the Senior Management team with a market leading national home care provider.


I have a Level 4 NVQ Registered Managers Award and am an active Dementia Champion in Crewe and Nantwich, delivering free information sessions to organisations and business' to help create a dementia friendly community.


My real motivation comes from my Grandad who sadly passed away in 2014 following after living with Dementia and Alzheimer’s Disease for nearly 10 years. I grew up in Kendal, in the Lake District living next door to my Nan and Grandad and enjoyed many great years working for my Grandad in his family run paint and wallpaper shop. As my Grandad’s Dementia progressed, he, of course, needed support and care as he started to struggle with his normal daily routine, and unfortunately, although much of his care was excellent, this wasn’t always the case. I use this as my constant guide to the quality of care we provide our Clients – “Would it have been good enough for my Grandad?” The answer must always be yes.

Tina

Tina

Job Title: Head of Care

Joined: 2025

Tina is our Head of care (Registered Manager).
"I would just like to give you all a little bit of background about me. I have a wealth of knowledge and experience in the Health and Social Care sector. I have worked within adult services for over 23years. I have a passion for caring for people and ensuring the quality and standards of care are being met is so important to me. I am looking forward to my future with RAH South Cheshire and seeing the business grow and develop, but most importantly fostering what sound like an already amazing team and meet the clients. Once you get to know me I am sure you will all come to realise I’m in care because I care".

Jane

Jane

Job Title: General Business Manager

Joined: 2022

Jane joined the Right at home team as a CareGiver, within a few short months she progressed to Senior CareGiver, then Care and Finance Coordinator and most recently, General Manager.


Jane's Key Responsibilities include:


Overseeing the day to day activities within the office and out on the field
Finance
Quality Ensurance
Scheduling
Enquiries
Assessments

Zoe

Zoe

Job Title: Recruitment and Community Engagement Manager

Joined: 2022

Zoe is our Recruitment and Community Engagement Manager here at Right at Home South Cheshire.


Zoe joined Right at Home in 2022 as the Deputy Manager. Then, in 2024, Zoe was asked if she would like to work more on Recruitment and Community Engagement, something that she is very passionate about.
Zoe's role is to help raise our profile in our local communities, engaging with different services and activities, whilst helping to build strong partnerships and ultimately help us all make a difference!


With over 20 years of care experience, Zoe is a great addition to the team, and she still helps out with the care side of things where she can!

Tilly

Tilly

Job Title: Digital Marketing Apprentice

Joined: 2024

Tilly is our digital marketing apprentice here at Right at Home South Cheshire, she is working towards her qualification in Multi-Channel Marketing. Her role consists of a variety of things like content writing, SEO research, social media management and working along side Zoe with Community engagement projects.

Naomi

Naomi

Job Title: Care Manager Sandbach and Alsager area

Joined: 2024

Naomi is one of our Care Managers here at Right at Home South Cheshire, she has her usual day to day activities helping to assist the team and our Registered Manager. Here's what she has to say,


'Hi, my name is Naomi and I am delighted to be joining Right at Home in December as Care Manager. I am passionate about providing service to clients and their families with a high standard of care ensuring that we go above and beyond for them. I come from a clinical setting in primary care and district nursing care so I have lots of knowledge and skills to offer. I look forward to meeting you all soon.'

Macie

Macie

Job Title: Care Co-Ordinator - Alsager and Sandbach area

Joined: 2024

Macie is one of our Care Team Leaders, based in and around Sandbach. Macie was previously a CareGiver and has now been promoted to Care Team Leader!


Macie's key responsibilities include:


Support with shadowing
Support with supervisions and observations

Bryony

Bryony

Job Title: Field Care Supervisor - Sandbach and Alsager Area

Joined: 2025

Bryony is one of our Field Care Supervisors, based in the Sandbach area, r.


Bryony helps to ensure the highest levels of care are delivered and maintained. She supports, leads and mentors our team of CareGivers.


Bryony's key responsibilities include:


Support with training
Support with shadowing
Support with supervision


To contact Bryony, please email Bryony.roberts@rightathome.co.uk

Tina

Tina

Job Title: Interim Care Manager - Nantwich and Crewe area

Joined: 2022

Tina is our Interim Care Manager based in Crewe & Nantwich. Starting out as a CareGiver, Tina has moved her way up the ranks to Senior CareGiver, and now to Interim care manager continues to ensure the highest levels of care are delivered and maintained, whilst supporting, leading, and mentoring a team of dedicated CareGivers.


Tina's key responsibilities include:

Helen

Helen

Job Title: Care Co-Ordinator Nantwich and Crewe

Joined: 2024

Helen is one of our Care Team Leaders, based in and around the Nantwich and Crewe area. Helen was previously a CareGiver and has now been promoted to Care Co-Ordinator


Helen's key responsibilities include:


Scheduling

Ian

Ian

Job Title: Field Care Supervisor

Joined: 2025

Ian is one of our Field Care Supervisors, he truly has a passion for care and does so professionally. Ian has previously worked for different companies as a Chartered Accountant however, switched his career to care in 2017 and has progressed from there, from CareGiver all the way to Field Care Supervisor!

Taz

Taz

Job Title: Field Care Supervisor - Nantwich and Crewe area

Joined: 2024

Tazmin is one of our Care Team Leaders, based in the Nantwich area, she originally join as a CareGiver, however has progressed within less than a year to be promoted to Care Team Leader.


Taz helps to ensure the highest levels of care are delivered and maintained, she supports, leads and mentors our team of CareGivers.


Tazmin's key responsibilities include:


Support with shadowing
Support with supervisions and Observations

Caregivers

Caregivers

Job Title: Right at home team of Caregivers

Joined: 2019

Every single one of our CareGivers is passionate about support and caring for their Clients. Our joint goal is to make a difference every day to each and every one of our Clients.


Each CareGiver is matched and introduced to the clients they work with. We are extremely supportive of our CareGiver team and encourage an open and honest culture.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (South Cheshire) to verify any information. View our terms and conditions. Right at Home (South Cheshire) has an Enhanced Service - more info.