Right at Home (South Cheshire)

The Old Penny Bank, 39 Welsh Row, Nantwich CW5 5EW
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10 85 Reviews
  • Right at Home (South Cheshire), Nantwich
Right at Home South Cheshire strives to make a difference to the quality of life provided for everyone it supports in the local community.

Care staff work to improve the lives of those they care for, not just maintain quality of life.

Right at Home South Cheshire provides a minimum of one-hour visits, enabling CareGivers and clients to enjoy a positive care experience that allows for support and social interaction.

CareGivers are handpicked by the management team at Right at Home South Cheshire and they provide extensive training to ensure that every member of staff is trained and suited to their clients.

Care can be provided in Nantwich, Crewe, Alsager, Sandbach, Middlewich and all of the surrounding villages and areas.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35.95 – £37.95
  • Weekly Live-in Care Fees: £1695 – £2000

We are able to look at options for large packages of care such as Waking Nights, Sleeping Nights, long visits and Live in Care.

These prices are only a guideline, please contact Right at Home (South Cheshire) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Tina Malam (Registered Manager)

Right at Home (South Cheshire) Reviews (85)

Total of 85, showing 81-85
10

Right at Home (South Cheshire) has a Review Score of 10 (9.980) out of 10, based on 17 reviews in the last 2 years. Over all time Right at Home (South Cheshire) has 85 reviews.

Overall Experience

  • 73
  • 12
  • 0
  • 0
  • 0

Date Published

85
4
7
17
68
Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has many health problems and dementia. My wife is her 24-hour carer. She is supported so well by Right at Home. Staff are pleasant, helpful and supportive. The carer although a very busy person is also always happy to answer any queries or help with any changes we may have to make.
All round good treatment - most of all they give excellent care to my mother-in-law.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Services provided have been entirely satisfactory.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

An excellent choice on my part to ask for your service. I find all your carers very pleasant and obliging. They are always prepared to do any tasks asked of them and never leave until they have asked if there is anything else needs their attention.

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Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all respects;
- Attention to detail
- Empathy
- Care and understanding
- Timekeeping
- Willingness to listen and adapt

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The manager and care manager have been brilliant. Mum has dementia and other health problems and they have been extremely helpful and are always happy and polite with my mum. They treat her with dignity and are ready to help us further as we need it.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.980)

Overview of Review Score

The Review Score of 10 (9.980) out of 10 for Right at Home (South Cheshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.980 for Right at Home (South Cheshire) is calculated as follows: ( (100 Excellents x 5) + (2 Goods x 4) ) ÷ 102 Ratings = 4.98

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (South Cheshire) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Apr 2018

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (17)

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Meet the Team (13)

Ben

Ben Selby

Job Title: Owner

Joined: 2016

It has been a life long passion of mine to run my own home care business. I’ve worked in the home care sector for almost 15 years, including time spent as a CareGiver working my way up to being a Registered Manager and latterly as a part of the Senior Management team with a market leading national home care provider.


I have a Level 4 NVQ Registered Managers Award and am an active Dementia Champion in Crewe and Nantwich, delivering free information sessions to organisations and business' to help create a dementia friendly community.


My real motivation comes from my Grandad who sadly passed away in 2014 following after living with Dementia and Alzheimer’s Disease for nearly 10 years. I grew up in Kendal, in the Lake District living next door to my Nan and Grandad and enjoyed many great years working for my Grandad in his family run paint and wallpaper shop. As my Grandad’s Dementia progressed, he, of course, needed support and care as he started to struggle with his normal daily routine, and unfortunately, although much of his care was excellent, this wasn’t always the case. I use this as my constant guide to the quality of care we provide our Clients – “Would it have been good enough for my Grandad?” The answer must always be yes.

Tina

Tina

Job Title: Head of Care

Joined: 2025

Tina is our Head of care (Registered Manager).
"I would just like to give you all a little bit of background about me. I have a wealth of knowledge and experience in the Health and Social Care sector. I have worked within adult services for over 23years. I have a passion for caring for people and ensuring the quality and standards of care are being met is so important to me. I am looking forward to my future with RAH South Cheshire and seeing the business grow and develop, but most importantly fostering what sound like an already amazing team and meet the clients. Once you get to know me I am sure you will all come to realise I’m in care because I care".

Jane

Jane

Job Title: General Business Manager

Joined: 2022

Jane joined the Right at home team as a CareGiver, within a few short months she progressed to Senior CareGiver, then Care and Finance Coordinator and most recently, General Manager.


Jane's Key Responsibilities include:


Overseeing the day to day activities within the office and out on the field
Finance
Quality Ensurance
Scheduling
Enquiries
Assessments

Zoe

Zoe

Job Title: Recruitment and Community Engagement Manager

Joined: 2022

Zoe is our Recruitment and Community Engagement Manager here at Right at Home South Cheshire.


Zoe joined Right at Home in 2022 as the Deputy Manager. Then, in 2024, Zoe was asked if she would like to work more on Recruitment and Community Engagement, something that she is very passionate about.
Zoe's role is to help raise our profile in our local communities, engaging with different services and activities, whilst helping to build strong partnerships and ultimately help us all make a difference!


With over 20 years of care experience, Zoe is a great addition to the team, and she still helps out with the care side of things where she can!

Tilly

Tilly

Job Title: Digital Marketing Apprentice

Joined: 2024

Tilly is our digital marketing apprentice here at Right at Home South Cheshire, she is working towards her qualification in Multi-Channel Marketing. Her role consists of a variety of things like content writing, SEO research, social media management and working along side Zoe with Community engagement projects.

Naomi

Naomi

Job Title: Care Manager Sandbach and Alsager area

Joined: 2024

Naomi is one of our Care Managers here at Right at Home South Cheshire, she has her usual day to day activities helping to assist the team and our Registered Manager. Here's what she has to say,


'Hi, my name is Naomi and I am delighted to be joining Right at Home in December as Care Manager. I am passionate about providing service to clients and their families with a high standard of care ensuring that we go above and beyond for them. I come from a clinical setting in primary care and district nursing care so I have lots of knowledge and skills to offer. I look forward to meeting you all soon.'

Macie

Macie

Job Title: Care Co-Ordinator - Alsager and Sandbach area

Joined: 2024

Macie is one of our Care Team Leaders, based in and around Sandbach. Macie was previously a CareGiver and has now been promoted to Care Team Leader!


Macie's key responsibilities include:


Support with shadowing
Support with supervisions and observations

Bryony

Bryony

Job Title: Field Care Supervisor - Sandbach and Alsager Area

Joined: 2025

Bryony is one of our Field Care Supervisors, based in the Sandbach area, r.


Bryony helps to ensure the highest levels of care are delivered and maintained. She supports, leads and mentors our team of CareGivers.


Bryony's key responsibilities include:


Support with training
Support with shadowing
Support with supervision


To contact Bryony, please email Bryony.roberts@rightathome.co.uk

Tina

Tina

Job Title: Interim Care Manager - Nantwich and Crewe area

Joined: 2022

Tina is our Interim Care Manager based in Crewe & Nantwich. Starting out as a CareGiver, Tina has moved her way up the ranks to Senior CareGiver, and now to Interim care manager continues to ensure the highest levels of care are delivered and maintained, whilst supporting, leading, and mentoring a team of dedicated CareGivers.


Tina's key responsibilities include:

Helen

Helen

Job Title: Care Co-Ordinator Nantwich and Crewe

Joined: 2024

Helen is one of our Care Team Leaders, based in and around the Nantwich and Crewe area. Helen was previously a CareGiver and has now been promoted to Care Co-Ordinator


Helen's key responsibilities include:


Scheduling

Ian

Ian

Job Title: Field Care Supervisor

Joined: 2025

Ian is one of our Field Care Supervisors, he truly has a passion for care and does so professionally. Ian has previously worked for different companies as a Chartered Accountant however, switched his career to care in 2017 and has progressed from there, from CareGiver all the way to Field Care Supervisor!

Taz

Taz

Job Title: Field Care Supervisor - Nantwich and Crewe area

Joined: 2024

Tazmin is one of our Care Team Leaders, based in the Nantwich area, she originally join as a CareGiver, however has progressed within less than a year to be promoted to Care Team Leader.


Taz helps to ensure the highest levels of care are delivered and maintained, she supports, leads and mentors our team of CareGivers.


Tazmin's key responsibilities include:


Support with shadowing
Support with supervisions and Observations

Caregivers

Caregivers

Job Title: Right at home team of Caregivers

Joined: 2019

Every single one of our CareGivers is passionate about support and caring for their Clients. Our joint goal is to make a difference every day to each and every one of our Clients.


Each CareGiver is matched and introduced to the clients they work with. We are extremely supportive of our CareGiver team and encourage an open and honest culture.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (South Cheshire) to verify any information. View our terms and conditions. Right at Home (South Cheshire) has an Enhanced Service - more info.