Right at Home (Bromley)

Bromley Business Centre, 27 Hastings Road, Bromley Common, Bromley BR2 8NA
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10 91 Reviews
  • Right at Home (Bromley), Bromley
Right at Home Bromley takes great interest in each clients' well-being, striving to better their lifestyle and understand their needs. The focus is to improve the quality of life for clients and feel less isolated and lonely.

Right at Home provides professional, highly-personalised care designed to meet client's needs and preferences.

Its thoroughly trained and friendly staff offer a wide range of help from housework, companionship, shopping, errands, washing, dressing, cooking meals and assistance with medication.

Care is delivered in a way that respects both people's dignity and independence, as well as providing emotional support. Only staff who show genuine empathy and compassion are recruited.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Raja Lohia (Manager)

Right at Home (Bromley) Reviews (91)

10

Right at Home (Bromley) has a Review Score of 10 (9.973) out of 10, based on 25 reviews in the last 2 years.
Over all time Right at Home (Bromley) has 91 reviews.

Overall Experience
  • 89
  • 2
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Date Published
  • 91
  • 5
  • 16
  • 25
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Reviewer Connection to Right at Home (Bromley)
  • 37
  • 21
  • 8
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  • 5
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  • 2
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Total of 91, showing 1-20
Review from Carol L (Niece of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service from the care team has been excellent. On occasions when my aunt was sick the girls were kind caring and concerned. I am immediately contacted if there is any problem with my aunts wellbeing ,this enables me to relax knowing she is well cared for always. I would highly recommend both the
office staff and the care team.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind review, I am so pleased to know your aunt has been receiving great care. Our team strive to do our best to ensure all our clients receive excellent care.

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Review from J A (Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers I met were extremely pleasant, caring and very easy to get on with. They arrived on time, communicated well and all in all, I couldn't fault any of them.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

We are grateful for your review, and it is wonderful to hear you had a great service from us.

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Review from R D (Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service by my carers.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you so much for your kind words, we are delighted to hear you are happy with your caregivers.

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Review from C C (Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service was excellent. Ladies were friednly and helpful. They did not charge I only had to on a regular basis. Nothing too much trouble for them. I completely recommend the service.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind review, it is great to know you thought the service was excellent. A lot of thought goes into making sure we recruit only the best caregivers.

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Review from Anne R (Daughter of Client) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided for my Mum was exceptional, they were kind, caring and so very thoughtful. They cared for Mum as if she was their Mum. Very impressed with the overall service.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you for your valued feedback, it was very much a pleasure supporting your mum at home and I will pass your feedback onto the team.

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Review from R R (Next of Kin) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
RAH looked after my ex-husband until November 2024 when he suffered a stroke. I am so grateful for the care and attention they took. He was not the easiest person to look after, due to his ill health and state of mind. But they were completely non-judgmental, and made many adjustments to the care they
provided in order to meet his, and our family's needs. Their person-centric approach meant that they took all feedback well and were willing to make a change if it was the right thing to do. In particular, I am thankful to three members of staff who we had the most interactions with. They went above and beyond on many occasions and for this and for the love and kindness they showed us all, I will always remember them and wish them well.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind review and feedback on our staff, we are grateful to have supported your ex-husband and wish him well for the future.

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Review from B T (Daughter of Client) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my mum was exceptional. She was treated with care, compassion and dignity throughout her journey. The carers always treated mum with respect and were able to make her smile. We are very grateful for everything Right at Home did for mum to make it possible for her to stay at home, which
was her wish. Thank you.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

We are grateful to have cared for your mum, and I am glad to know that the care provided was exceptional. Many thanks for your review once again.

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Review from David B (Client) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One staff member in particular is a very nice lady. Another staff member is nice. She takes me places and office team are nice people and welcoming.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

It is wonderful to read your review, and I am very pleased you are happy with the support you receive.

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Review from Helen C (Client) assisted by family/friend published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service, helpful carers and reliable.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind review, it is very much appreciated.

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Review from J S (Client) published on 10 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As previous comments.
Delightful carer, friendly and helpful.
I feel very comfortable with her in my home.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your review, it is wonderful to know you are delighted with your caregiver.

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Review from W T (Client) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with the care I have had from Right at Home. I was particularly impressed that my family was contacted when I was feeling unwell.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your review, we are happy that you are impressed with the service, our caregiver loves to come and visit and support in any way possible.

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Review from I G (Client) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care given. The carers are all always happy to do what needs doing and we always manage to have a laugh. It helps me to stay in my home and I am thankful for that.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

We are grateful that you trust us with providing your care, many thanks for your lovely review. Our caregivers are happy to support in any way possible.

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Review from R C (Husband of Client) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a couple are so pleased with this company and the great love they have for my wife.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

It is wonderful supporting your wife, the caregivers love supporting her very much! We are grateful for your review.

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Review from C M (Client) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The regularity of a carer's visits is reassuring. To know I can ask for their help when they are here is comforting.
They do all tasks at each visit.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Providing continuity of care is very important to us, I am glad that you feel comfortable with our caregiver, we make a lot of effort to try and introduce the right kind of caregiver to our clients. Thank you once again.

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Review from Anne C (Wife of Client) published on 31 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are well trained, flexible, and very relaxed about dealing with 91-year-old moderately demented husband, with 24-hour care. This enabled him to stay at home- his dearest wish, and gave his wife much-needed help in caring for him. Became really good friends, and learned a lot from each carer
about handling my husband's demands. Good company for both patient and wife. Highly recommended.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

It was wonderful supporting your husband and enabling him to stay as long as possible at home, we are grateful for your review.

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Review from V B (Niece of Client) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Uncle has been receiving care from Right At Home for a while now. Since he was diagnosed with dementia he has had a carer assist him with taking him shopping, cleaning tasks, and companionship. We live over 200 miles away but know that he can continue to live safely and independently in his home
due to the excellent service Right At Home provides us with. I can highly recommend the service to others.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you for your valued feedback, it is very much appreciated. We aim to find the best caregivers for our clients to ensure they receive the best service possible.

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Review from Lee K (Daughter of Client) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very, very happy with the service. My mum had the best possible care for the last month of her life. The girl looked after Mum in the most caring way possible, like their own family. The dignity they treated her with was second to none and I'd wished I'd use them before rather than struggle alone. They
were so kind to me too, never making me feel I should be doing more and very loving and gentle to Mum. Highly recommend. Best possible care, also the same 2 girls which was a comfort to Mum.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your review, we are glad to have made a difference. Our caregivers go the extra mile to give the best possible service, we are glad to have supported your mum and also yourself in any way we could.

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Review from G C (Client) published on 30 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I look forward to the visit of my carer who comes three times a week. She is here while I shower (to give me confidence) sees me do my balance exercises and provides friendship for an hour.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you for your review, our team greatly enjoy coming to see you and supporting you in any way we can.

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Review from J N (Client) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good early experiences.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you for your kind words and review, it is a pleasure to support you.

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Review from A O (Client) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the service I have received from the carers provided. they were helpful and considerate to my needs at all times and they have helped me recover well. I would not hesitate to recommend your services.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you so much for your kind words, it's been a pleasure supporting you.

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Current Review Score: 10.0 (9.973)

Overview of Review Score

The Review Score of 10 (9.973) out of 10 for Right at Home (Bromley) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.973 for Right at Home (Bromley) is calculated as follows: ( (146 Excellents x 5) + (4 Goods x 4) ) ÷ 150 Ratings = 4.973
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Bromley) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (17)

Meet the Team (4)

Raja

Raja

Job Title: Director Joined: 2017

I have supported a close loved one with an illness over the past 15 years and have seen first hand how it can affect their life.


My background in human resources has given me the vision to build a team of people that looks to make a difference to people’s lives.


Providing our CareGivers with thorough ongoing training, guidance and support within an enjoyable working environment means our clients will receive the highest standards of care.


I am determined to genuinely improve people’s lives with our services.


I am always happy to talk, if you are looking to enquire or need immediate assistance, we are here to give as much support and help as possible.

Kayla

Kayla

Job Title: CareGiver Joined: 2017

Kayla has supported a close loved since a very young age.
She has a level 2 in health and social and has a real passion and desire to develop her career in care. Kayla has a great sense of humour and is always up for a good laugh.

Denise

Denise

Job Title: CareGiver Joined: 2017

Denise is a hardworking, friendly, sweet and reliable person. She has a passion to help others.
As well as being kind and considerate, Denise makes great effort to understand people, their likes and interests.

Shirley

Shirley

Job Title: CareGiver Joined: 2017

Shirley has many years experience in care and has developed a lot of knowledge in the area. Shirley is passionate about the people she supports and regularly goes out of her way to ensure people are happy.
Shirley is patient, kind and very caring.

Frequently Asked Questions about Right at Home (Bromley)

What Type of Services does Right at Home (Bromley) offer?

Right at Home (Bromley) offers Home Care.

How many Carers does Right at Home (Bromley) employ?

Right at Home (Bromley) employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Bromley) to verify any information. View our terms and conditions. Right at Home (Bromley) has an Enhanced Service - more info.