Right at Home (Bromley)

I received fantastic, individualised care during my recovery post-op. The lady who carried out my assessment was helpful and clear that my carer would be willing to care for me and cover the tasks that I would normally carry out at home. My carer was happy to help me in any way I needed personally and to support my family. She was very easy going, friendly but professional and she just got on with whatever I asked but was also proactive in checking that I had drinks, food etc. She was happy to carry out any domestic jobs that I would normally do and also cooked my family delicious meals. I felt very relaxed and could concentrate on resting and recovering. I would recommend this agency and particularly my carer without hesitation.

I have been impressed with the overall standard of care given to my mother since I chose Right At Home to be her provider. She can be tricky to handle, but her lovely carer manages her very well indeed. Kind, solicitous and empathic to my mother's needs, no matter how difficult my mum makes it! I have also been impressed by the courteous communication from the senior staff - especially one. As we have independent payments, it was my decision to use Right at Home and I have never regretted it. It's been six months now and I'm delighted with them.

Excellent service and I have already recommended it to my pensioner friends.

Competent, caring and compassionate about their work. Nothing is too much trouble, even happy to cook healthy meals and sit and chat but more importantly always listen. Very approachable and will accommodate all needs wherever possible. A very good company who make you feel you are not just another client but part of their amazing family network.

Found the service very good, can recommend.

The managing director goes way beyond the call of duty to make sure that those receiving care are properly looked after and are comfortable. He often made personal visits to make sure everything was going well.

Thank you from the bottom of my heart.

All his carers have been sympathetic, dedicated and caring. I trust them absolutely with my mum and in our family home.

I unreservedly recommend them. If you are searching for good, professional care look no further. Only wish we'd found them years ago.

Satisfied, excellent care.

I have found the carers to be diligent and compassionate in their care of my mother and are attentive to her needs. The managers dealt well with a small difficulty with a particular carer and I was reassured by their response.

Most of the staff I have had, have been extremely helpful, going the extra mile on occasions when needed, doing errands and shopping, willingly. The company are always on hand to offer assistance or deal promptly with any queries.

I would thoroughly recommend my carers. They are most efficient and friendly.

Right at Home (Bromley) took over my relative's care at a very difficult time and they have been brilliant. They helped me to turn the situation around and things are now completely different. My relative felt comfortable with them from the very beginning. I absolutely trust them to provide the best possible care. I have made several requests and they have not only provided what was needed but in some instances, come up with suggestions of their own which has made everything smooth and trouble-free. They take my relative out so that she is not isolated and to appointments. I know that they keep me informed of everything necessary and equally, I know I can trust them to ensure that my relative is well taken care of. Quite frankly, I don't know what I would have done without them, they are marvellous.

We as a family are very impressed with the help we are being given in looking after my husband. They are very caring and he reacts well to them all. They go out of their way to provide the same carers and we appreciate their efforts to supply the same regular carers. Their aim is obviously to put their clients their number one priority. Their communication between all carers is first class. Appointment times are very good, we recommend them 100%.

We can recommend this care company with company with confidence. There is excellent communication between management, carers and clients. They are very good at matching carers with clients and their particular needs. Confidence for all concerned is their aim. Any problems are quickly dealt with carers are patient and full of helpful ideas.

Right At Home has been providing home care for my father to a high standard. The carers are kind and understanding of my father's needs and nothing is too much trouble. My Mum feels relaxed in their company and feels able to ask for any help.

When my father was discharged from hospital, the carers came almost straight away and carried on with his care with additional needs that he had to have. He looks forward to them coming each day and we are very grateful to the company.

We had just started talking to companies about the provision of live-in care for our mother when her circumstances suddenly changed and the need became urgent. At this stage, Right at Home (in Bromley) was the only company able to respond to our request for a live-in carer to begin supporting our mother at only a few hours’ notice. Our mother, who has vascular dementia and is bedridden, has generally got on very well with the carers. They have been keen to find out her personal preferences, e.g. what she likes to eat, what music she likes to listen to, etc. They have also come up with practical ideas about how her quality of life could be improved. Overall, we have been very pleased with the service, which has been both professional and caring.