Right at Home (Bromley)

Bromley Business Centre, 27 Hastings Road, Bromley Common, Bromley BR2 8NA
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10 91 Reviews
  • Right at Home (Bromley), Bromley
Right at Home Bromley takes great interest in each clients' well-being, striving to better their lifestyle and understand their needs. The focus is to improve the quality of life for clients and feel less isolated and lonely.

Right at Home provides professional, highly-personalised care designed to meet client's needs and preferences.

Its thoroughly trained and friendly staff offer a wide range of help from housework, companionship, shopping, errands, washing, dressing, cooking meals and assistance with medication.

Care is delivered in a way that respects both people's dignity and independence, as well as providing emotional support. Only staff who show genuine empathy and compassion are recruited.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Raja Lohia (Manager)

Right at Home (Bromley) Reviews (91)

10

Right at Home (Bromley) has a Review Score of 10 (9.973) out of 10, based on 25 reviews in the last 2 years.
Over all time Right at Home (Bromley) has 91 reviews.

Overall Experience
  • 89
  • 2
  • 0
  • 0
  • 0
Date Published
  • 91
  • 5
  • 16
  • 25
  • 66
Reviewer Connection to Right at Home (Bromley)
  • 37
  • 21
  • 8
  • 6
  • 5
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 91, showing 81-91
Review from H P (Daughter of Client) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so impressed by the innovative, empathetic and practical support provided by our carer.
She has got it right for us from the start.
My parents were very apprehensive about having someone in the home with them but their carer's gentle, calm and respectful style won them over immediately.
Thank
you from the bottom of my heart.
Reply from Raja Lohia at Right at Home (Bromley)

Thank you so much for your kind review and for trusting us to care for your parents.

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Review from A C (Daughter of Client) published on 15 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We spent quite some time trying to find the right carers for our mum. If only we'd come across "Right at Home" years ago.
They are really a terrific little company with some outstanding carers. The manager has got it right in terms of his recruitment.
All his carers have been sympathetic, dedicated
and caring. I trust them absolutely with my mum and in our family home.


I unreservedly recommend them. If you are searching for good, professional care look no further. Only wish we'd found them years ago.

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Review from Kathleen F (Client) assisted by family/friend published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Satisfied, excellent care.
Reply from Raja Lohia at Right at Home (Bromley)

Thank you so much for your kind review.

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  • Treated with Dignity
  • Value for Money
Review from Karen H (Daughter of Client) published on 10 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the carers to be diligent and compassionate in their care of my mother and are attentive to her needs. The managers dealt well with a small difficulty with a particular carer and I was reassured by their response.
Reply from Raja Lohia, Director at Right at Home (Bromley)

Thank you for your review, it's been a pleasure supporting your mother, our team really enjoy their visits.

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  • Treated with Dignity
  • Value for Money
Review from Louise L (Client) published on 10 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Most of the staff I have had, have been extremely helpful, going the extra mile on occasions when needed, doing errands and shopping, willingly. The company are always on hand to offer assistance or deal promptly with any queries.
Reply from Raja Lohia, Director at Right at Home (Bromley)

I am so glad we are making a difference and CareGivers being extremely helpful, it's always a pleasure supporting you.

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  • Treated with Dignity
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Review from Pamela M (Client) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would thoroughly recommend my carers. They are most efficient and friendly.
Reply from Raja Lohia, Director at Right at Home (Bromley)

I am glad we are making a difference, CareGivers always enjoy coming to see you.

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  • Treated with Dignity
  • Value for Money
Review from Judith H (Niece of Client) published on 22 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home (Bromley) took over my relative's care at a very difficult time and they have been brilliant. They helped me to turn the situation around and things are now completely different. My relative felt comfortable with them from the very beginning. I absolutely trust them to provide the best
possible care. I have made several requests and they have not only provided what was needed but in some instances, come up with suggestions of their own which has made everything smooth and trouble-free. They take my relative out so that she is not isolated and to appointments. I know that they keep me informed of everything necessary and equally, I know I can trust them to ensure that my relative is well taken care of. Quite frankly, I don't know what I would have done without them, they are marvellous.
Reply from Raja Lohia, Director at Right at Home (Bromley)

Thanks Judith, we try our hardest to look after your relative. Your comments are really appreciated and mean so much to us and the CareGivers.

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Review from Mary W (Wife of Client) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family are very impressed with the help we are being given in looking after my husband. They are very caring and he reacts well to them all. They go out of their way to provide the same carers and we appreciate their efforts to supply the same regular carers. Their aim is obviously to put their
clients their number one priority. Their communication between all carers is first class. Appointment times are very good, we recommend them 100%.
Reply from Raja Lohia, Director at Right at Home (Bromley)

Many thanks for your kind review.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Christina W (Sister-in-law of Client) published on 2 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We can recommend this care company with company with confidence. There is excellent communication between management, carers and clients. They are very good at matching carers with clients and their particular needs. Confidence for all concerned is their aim. Any problems are quickly dealt with carers
are patient and full of helpful ideas.
Reply from Raja Lohia, Director at Right at Home (Bromley)

Many thanks for your kind review, it's lovely supporting your relative.

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  • Treated with Dignity
  • Value for Money
Review from Sara W (Daughter of Client) published on 11 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right At Home has been providing home care for my father to a high standard. The carers are kind and understanding of my father's needs and nothing is too much trouble. My Mum feels relaxed in their company and feels able to ask for any help.


When my father was discharged from hospital, the carers

came almost straight away and carried on with his care with additional needs that he had to have. He looks forward to them coming each day and we are very grateful to the company.
Reply from Raja Lohia, Director at Right at Home (Bromley)

Thank you, it's been a pleasure.

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  • Value for Money
Review from Peter C (Son of Client) published on 8 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had just started talking to companies about the provision of live-in care for our mother when her circumstances suddenly changed and the need became urgent. At this stage, Right at Home (in Bromley) was the only company able to respond to our request for a live-in carer to begin supporting our mother
at only a few hours’ notice. Our mother, who has vascular dementia and is bedridden, has generally got on very well with the carers. They have been keen to find out her personal preferences, e.g. what she likes to eat, what music she likes to listen to, etc. They have also come up with practical ideas about how her quality of life could be improved. Overall, we have been very pleased with the service, which has been both professional and caring.
Reply from Raja Lohia, Director at Right at Home (Bromley)

Thank you very much for your kind words. It gives us great personal satisfaction knowing we have helped your mum as best as possible. We are delighted you are happy with the care we provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.973)

Overview of Review Score

The Review Score of 10 (9.973) out of 10 for Right at Home (Bromley) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.973 for Right at Home (Bromley) is calculated as follows: ( (146 Excellents x 5) + (4 Goods x 4) ) ÷ 150 Ratings = 4.973
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Bromley) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (17)

Meet the Team (4)

Raja

Raja

Job Title: Director Joined: 2017

I have supported a close loved one with an illness over the past 15 years and have seen first hand how it can affect their life.


My background in human resources has given me the vision to build a team of people that looks to make a difference to people’s lives.


Providing our CareGivers with thorough ongoing training, guidance and support within an enjoyable working environment means our clients will receive the highest standards of care.


I am determined to genuinely improve people’s lives with our services.


I am always happy to talk, if you are looking to enquire or need immediate assistance, we are here to give as much support and help as possible.

Kayla

Kayla

Job Title: CareGiver Joined: 2017

Kayla has supported a close loved since a very young age.
She has a level 2 in health and social and has a real passion and desire to develop her career in care. Kayla has a great sense of humour and is always up for a good laugh.

Denise

Denise

Job Title: CareGiver Joined: 2017

Denise is a hardworking, friendly, sweet and reliable person. She has a passion to help others.
As well as being kind and considerate, Denise makes great effort to understand people, their likes and interests.

Shirley

Shirley

Job Title: CareGiver Joined: 2017

Shirley has many years experience in care and has developed a lot of knowledge in the area. Shirley is passionate about the people she supports and regularly goes out of her way to ensure people are happy.
Shirley is patient, kind and very caring.

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