Right at Home (Bromley)

Bromley Business Centre, 27 Hastings Road, Bromley Common, Bromley BR2 8NA
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10 91 Reviews
  • Right at Home (Bromley), Bromley
Right at Home Bromley takes great interest in each clients' well-being, striving to better their lifestyle and understand their needs. The focus is to improve the quality of life for clients and feel less isolated and lonely.

Right at Home provides professional, highly-personalised care designed to meet client's needs and preferences.

Its thoroughly trained and friendly staff offer a wide range of help from housework, companionship, shopping, errands, washing, dressing, cooking meals and assistance with medication.

Care is delivered in a way that respects both people's dignity and independence, as well as providing emotional support. Only staff who show genuine empathy and compassion are recruited.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Raja Lohia (Manager)

Right at Home (Bromley) Reviews (91)

10

Right at Home (Bromley) has a Review Score of 10 (9.973) out of 10, based on 25 reviews in the last 2 years.
Over all time Right at Home (Bromley) has 91 reviews.

Overall Experience
  • 89
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Date Published
  • 91
  • 5
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  • 25
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Reviewer Connection to Right at Home (Bromley)
  • 37
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  • 5
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  • 2
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Total of 91, showing 61-80
Review from E P (Client) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy living at this place. Staf are very kind and helpful. My carer is very helpful. Office staff likewise.
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Review from Virginia (Next of Kin) published on 29 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our carer was warm, caring and understanding. She was able to work rapidly to help us get a loved one out of a hospital in lockdown so that he could be at home amongst his loved ones before he died. Her level of dedication was above and beyond what you might expect. She became a key member of our team
to give him the best care possible and fulfil his last wishes. She stayed late, in her personal time, to fill in paperwork with us, she pulled in favours to put a care team together within 24 hours and provided us with much needed emotional support. The two carers who came on the first evening were empathetic, friendly and understanding of the situation. They made all of us feel confident and comfortable. Even the person picking up the out of hours phone was informed and compassionate.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you so much for your brilliant review, your feedback is brilliant to hear. Am so glad we were able to support your love one out of hospital so that he could spend his last moments at home and with family.
I will be sure to let all the staff involved know of your lovely review, and am glad we were able to support your loved one and your family in your moment of need.

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Review from Martin S (Son of Client) published on 27 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having had issues with a previous care company who were providing care for my mother, we found Right at Home to be in a different league. The carers we had were punctual and reliable, skilled and compassionate. What developed were genuine friendships with my mother and ourselves. Management was responsive
and keen that we should be happy with the service our family was receiving. Throughout the two years, they combined efficiency with calmness and positivity that was a great help and comfort.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind review, we really appreciate your feedback, its means so much to team. I know our caregivers loved coming to see your mother. We were very pleased to be there for her and give you and the family the peace of mind. I will be sure to let the team know about your review and thank you again for taking the time.

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Review from D M (Client) published on 3 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Satisfactory.
Happy with service.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind review, our caregivers love coming to support you.

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Review from Alison C (Daughter of Client) published on 1 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every one of the caregivers has been fantastic with both mum and our family. It’s not easy watching things go downhill but the difference for us has been how the carers have just given their time to make sure we are all ok. They’ve taken the time to contact me if mum has had a bad night etc, just to
reassure me, they’ve contacted the appropriate person and taken the time to ask how we are doing as a family, which has been invaluable. I trust their judgement. In this awful situation with cv19 the team have never stopped giving us their support and I am so grateful for their dedication.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks, Alison, I am really grateful for the time you have taken to complete this review. I will be sure to let the caregivers know. Your comments mean a lot to the whole team.

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Review from M F (Client) published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Timekeeping was very good. Cooking satisfactory. Kitchen left clean. Carers helpful and friendly.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Our caregivers love coming and seeing you. Many thanks for your kind review.

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Review from E C (Client) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent company took time to match the client to the carer and met the carer before care commenced so I knew who was coming. Always treated with dignity during personal care i.e showering, hair wash, drying and dressing. Recorded in a logbook that I'd taken medication and wore my alarm pendant. Laid
out breakfast to consume after my shower. Greatest confidence came after handrails were fitted in the hall, upstairs, loo and in the shower, shower seat and handrails out of the shower in the bathroom for when I am ready to try anything myself. The carer would help with shopping, laundry, light housework, microwave meals. My carer was always willing to help and we chatted a lot together, called my carer was my daily tonic. It was hard to say goodbye, but I had to be me again and live by myself. I was assured if I needed help again in the future it was only a phone call away. This care company would be my first port of call.
Reply from Raja Lohia at Right at Home (Bromley)

Thank you so much for your lovely review. I am so glad that we have supported you to become more independent. It is lovely to see our caregivers supporting you in your recovery.
I am so proud of our staff, I will be sure to let them know of your review - it will mean a lot to them.

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Review from J B (Client) published on 3 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy with the help I received.
Reply from Raja Lohia, Manager at Right at Home (Bromley)

Many thanks for your kind words. Our staff loved supporting you.

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Review from M S (Daughter of Client) published on 2 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers that came to look after my mother were of excellent quality compared to other agencies I had used.
They were conscientious, always on time, professional. All medicines were thoroughly checked, any changes observed and noted, but most of all they cared about my Mum as a whole.
Her well-being,
not just meds and personal care but her quality of life.
They adapted to the moods of her illness and were a great support to me.
Reply from Raja Lohia at Right at Home (Bromley)

Many thanks for your lovely review - our caregivers try really hard to provide high-quality care.


We are so grateful for your kind words and the time you have taken to write this, I will be sure to pass this on to our team.

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Review from R L (Client) published on 2 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management have been punctual, caring and thoughtful.
Above all, the care is consistent and cheery, while at the same time they have adapted well to changes in my state of health.
When the original staff member was replaced at holiday time, the replacement had been well-briefed and equally
efficient.
Reply from Raja Lohia at Right at Home (Bromley)

Many thanks for your kind words, I will be sure to let your caregiver know of your comments, it will mean a lot to her.


Our team strive to provide a caring and punctual service and will always look to go above and beyond for our valued clients.


Thank you again, its a pleasure supporting you.

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Review from J C (Wife of Client) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Seem to take care to get the right carer to suit my husband.
Both carers have been excellent.
The manager is very helpful.
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Review from Anne C (Daughter of Client) published on 19 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home in Bromley has helped our family with the full-time, live-in care for our mother for more than two years. We would never have managed to care for our mother without the help of all the team at Right at Home. Everyone has been professional and the care she has had has been over and above
what we ever could have expected. Everyone has genuinely cared for our mother and given so much of their own energy and enthusiasm, her wellbeing was always their first priority. I would recommend anyone to use their care services!
Reply from Raja Lohia at Right at Home (Bromley)

Its been a pleasure supporting your mother, thank you very much for your generous feedback and kind words.


I know the caregivers really enjoyed supporting her and went above and beyond for your mother.
I am very proud of our team and everything they did to make sure your mother was happy and comfortable at home. Its a great feeling when you make a positive difference!

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Review from Tony B (Son of Client) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service. Notification of any changes given in advance. New carers introduced and given shadowing guidance. Notes given on card experience enable a good understanding of what has occurred.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you so much for your kind words and your generous feedback, your review means a lot to us and our caregivers.
Our caregivers work hard to provide a fantastic and seamless service.


It is an absolute pleasure supporting your father, he is much loved and I know the caregivers love coming to see him.
The caregivers tell us of the stories he tells and the good times from his past.
We are really pleased that we have helped your family and supported your father in any way we can.


Thanks again for choosing Right at Home!

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Review from V G (Client) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the service I get.
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Review from Angie G (Client) published on 27 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I received fantastic, individualised care during my recovery post-op. The lady who carried out my assessment was helpful and clear that my carer would be willing to care for me and cover the tasks that I would normally carry out at home. My carer was happy to help me in any way I needed personally and
to support my family. She was very easy going, friendly but professional and she just got on with whatever I asked but was also proactive in checking that I had drinks, food etc. She was happy to carry out any domestic jobs that I would normally do and also cooked my family delicious meals. I felt very relaxed and could concentrate on resting and recovering. I would recommend this agency and particularly my carer without hesitation.
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Review from Lesley H (Daughter of Client) published on 9 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been impressed with the overall standard of care given to my mother since I chose Right At Home to be her provider. She can be tricky to handle, but her lovely carer manages her very well indeed. Kind, solicitous and empathic to my mother's needs, no matter how difficult my mum makes it! I have
also been impressed by the courteous communication from the senior staff - especially one. As we have independent payments, it was my decision to use Right at Home and I have never regretted it. It's been six months now and I'm delighted with them.
Reply from Raja Lohia at Right at Home (Bromley)

Many thanks for your kind words, we love your mother!

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Review from Maureen A (Partner of Client) published on 1 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the service. The carer is very 'hands on' and looks after my partner very well. She checks him for any sores or injuries and keeps him clean and well shaved.
She is also good for me as she helps take the load of caring for my partner.
I find the registered manager easy to talk to
and very professional.
Excellent service and I have already recommended it to my pensioner friends.
Reply from Raja Lohia at Right at Home (Bromley)

Thank you so much for your kind review, our caregiver loves coming to see you and your partner.

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Review from Deborah L (Friend of Client) published on 20 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Competent, caring and compassionate about their work. Nothing is too much trouble, even happy to cook healthy meals and sit and chat but more importantly always listen. Very approachable and will accommodate all needs wherever possible. A very good company who make you feel you are not just another
client but part of their amazing family network.
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Review from A S (Client) assisted by family/friend published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found the service very good, can recommend.
Reply from Raja Lohia at Right at Home (Bromley)

Thank you so much for your lovely review, its been a joy supporting you.

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Review from Simon H (Nephew of Client) published on 14 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The managing director goes way beyond the call of duty to make sure that those receiving care are properly looked after and are comfortable. He often made personal visits to make sure everything was going well.
Reply from Raja Lohia at Right at Home (Bromley)

Looking after your relative has been a pleasure for us, thank you for your kind words.

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Current Review Score: 10.0 (9.973)

Overview of Review Score

The Review Score of 10 (9.973) out of 10 for Right at Home (Bromley) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.973 for Right at Home (Bromley) is calculated as follows: ( (146 Excellents x 5) + (4 Goods x 4) ) ÷ 150 Ratings = 4.973
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Bromley) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (17)

Meet the Team (4)

Raja

Raja

Job Title: Director Joined: 2017

I have supported a close loved one with an illness over the past 15 years and have seen first hand how it can affect their life.


My background in human resources has given me the vision to build a team of people that looks to make a difference to people’s lives.


Providing our CareGivers with thorough ongoing training, guidance and support within an enjoyable working environment means our clients will receive the highest standards of care.


I am determined to genuinely improve people’s lives with our services.


I am always happy to talk, if you are looking to enquire or need immediate assistance, we are here to give as much support and help as possible.

Kayla

Kayla

Job Title: CareGiver Joined: 2017

Kayla has supported a close loved since a very young age.
She has a level 2 in health and social and has a real passion and desire to develop her career in care. Kayla has a great sense of humour and is always up for a good laugh.

Denise

Denise

Job Title: CareGiver Joined: 2017

Denise is a hardworking, friendly, sweet and reliable person. She has a passion to help others.
As well as being kind and considerate, Denise makes great effort to understand people, their likes and interests.

Shirley

Shirley

Job Title: CareGiver Joined: 2017

Shirley has many years experience in care and has developed a lot of knowledge in the area. Shirley is passionate about the people she supports and regularly goes out of her way to ensure people are happy.
Shirley is patient, kind and very caring.

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