Right at Home (Bromley)

Bromley Business Centre, 27 Hastings Road, Bromley Common, Bromley BR2 8NA
Review Us
10 91 Reviews
  • Right at Home (Bromley), Bromley
Right at Home Bromley takes great interest in each clients' well-being, striving to better their lifestyle and understand their needs. The focus is to improve the quality of life for clients and feel less isolated and lonely.

Right at Home provides professional, highly-personalised care designed to meet client's needs and preferences.

Its thoroughly trained and friendly staff offer a wide range of help from housework, companionship, shopping, errands, washing, dressing, cooking meals and assistance with medication.

Care is delivered in a way that respects both people's dignity and independence, as well as providing emotional support. Only staff who show genuine empathy and compassion are recruited.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Raja Lohia (Manager)

Right at Home (Bromley) Reviews (91)

10

Right at Home (Bromley) has a Review Score of 10 (9.973) out of 10, based on 25 reviews in the last 2 years.
Over all time Right at Home (Bromley) has 91 reviews.

Overall Experience
  • 89
  • 2
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Date Published
  • 91
  • 5
  • 16
  • 25
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Reviewer Connection to Right at Home (Bromley)
  • 37
  • 21
  • 8
  • 6
  • 5
  • 4
  • 2
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  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 91, showing 41-60
Review from R M (Client) published on 25 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with all my carers, very well looked after every day.
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Review from George H (Client) assisted by family/friend published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the carers who look after me, they make me laugh, keep me clean and look after all my needs.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your review, we really appreciate your kind feedback and I know our caregivers love coming to support you. We try our very best to provide high-quality care and continuity of care.

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Review from Beverley T (Daughter of Client) published on 26 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we realised that our mum was going to need a carer, she was very reluctant and made it quite a difficult journey for us.
Having researched different care options, a variety of care providers and experienced a number of home visits, we felt so comfortable with Right at Home that we decided to give
them a two-week trial to see how Mum would adjust. They made the whole process so easy, with no pressure to accept any of the options.
Right at Home were faultless in their dedication to us all, not just Mum. Once Mum's carer arrived, we had regular and caring phone calls to ensure that everything was going well.
Mum got on so well with the carer, who was an absolute delight to have around, that within the two weeks, Mum was adamant that she wanted the carer to stay!
All I can say is, the staff are friendly and caring and their hearts are definitely in the right place.
We were very happy with the care Mum received and their support of us all.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your lovely words, we really appreciate the time you have taken to write a review. It's an absolute pleasure to be able to support your Mum.

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Review from Ruth J (Relative of Client) published on 27 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company provided daily home care to my very elderly, frail but very astute relative for over two and half years. I cannot praise the care and attention to detail enough. The carers are so well trained and if there was to be any change of carer, even if only temporarily such as for cover for annual
leave or weekend leave, the replacement carer was always introduced to our relative and her care explained some time ahead of the change. This always meant that there was perfect continuity of care, with my relative's needs and preferences always being carried out exactly as she wished them to be. It also meant that she knew the carer that arrived each time. The respect and diligence shown to our relative were outstanding. It was perfect! All of the carers seem to have been perfectly matched to our relative which meant that we never once had to complain or ask for a change. There were regular phone calls asking if we were happy with the service and for updated information.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks. We really appreciate the time you have taken to complete a review. We are also grateful to have provided care to your relative.

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Review from Sally D (Daughter of Client) published on 29 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful to the carers from Right At Home who have provided companionship and care to our mum with kindness and consideration, even when her behaviour became challenging. We would like to say thank you to the manager and the staff who managed the increasing care needed so efficiently and at
short notice too! We are very impressed with the high standards of care put in place because of the pandemic; Mum and the carers have remained well throughout.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

We are very grateful to support your mother these past 2 years, she is such a lovely lady and our caregivers love supporting her. Thank you for your wonderful comments, its so nice to hear that you are impressed with the high standards of care especially through the pandemic.

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Review from Carolyn T (Client) assisted by family/friend published on 29 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm always well looked after. Staff always looked after me well! Always courteous and pleasant.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

It is wonderful to receive your valued feedback and we are very grateful to be supporting you. Our caregiver enjoys their visit to you and I will pass your kind comments on!

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Review from Natalie B (Daughter of Client) published on 29 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Right at Home very responsive and kind in their responses to our needs. They are timely and caring. I like the hour-long visits, which feel unrushed. I would recommend them to others for quality care.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

We are very grateful for your kind comments. It is such a pleasure to support your mother, she is a wonderful woman.

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Review from Sheila C (Client) assisted by family/friend published on 29 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the service provided by Right at Home. I get on well with all the carers and it is a comfort to know that they can help me when I need assistance. I know that I am likely to need more help as time goes by. At present, Right at Home carers deal with my needs well and I would recommend
them to any friends if appropriate.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

We are delighted to support you and to help you remain living at home. I know our caregivers adore you, you are a beautiful lady and it is a privilege to support you!

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Review from D T (Daughter of Client) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were above excellent, kind, cheerful and extremely helpful. They always cheered my dad up and were prepared to go the extra mile. They were very understanding, offered support and company for my mum.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your fab review, we really do appreciate your kind words and it means a lot to us caregivers. We are so happy that caregivers cheered your dad and were extremely helpful.

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Review from John C (Husband of Client) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found that the service works very well. All the helpers arrive as planned and reasonably on time, and if they are delayed for any reason by an earlier client's request, the office normally let us know by telephone. All the carers were pleasant and easy to work with, although their styles are
not all the same with their ages vary. All in all, I have no complaints and adverse comments to make and from my point of view, the service works well. I would certainly be prepared to recommend Right at Home to any of my friends who might need care services.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

John, thank you for your kind comments. It has been a pleasure supporting your wife and we very much enjoy laughing and joking with her. Many thanks for recommending us to your friends, it is very much appreciated.

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Review from Pauline P (Wife of Client) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the carers very kind, caring and thoughtful. They were gentle with my husband as he was very frail. The carers and my husband enjoyed chats and they loved learning many interesting topics with him. It gave my husband some stimulation and he looked forward to seeing both of his carers. One of
the carers was very kind to me when I had one of my meltdown days and on happier days both carers and I shared some jokes. The manager was also very kind and helpful.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your review Pauline, we really appreciate your kind words. We feel very grateful to have supported your husband and also supported you too, and I am glad that our service made a difference to your husband's life. I will be sure to pass on your very kind comments to our caregivers.

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Review from F R (Husband of Client) published on 11 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have good experience with all the carers, they were very professional, courteous, friendly and helpful. I appreciate the way they talk to my wife. They will make her laugh which is something she does not do often. I shall miss their visits.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your lovely review, we really appreciate the time taken to complete this review. I will be sure to let our caregivers know about your kinds words. We very much enjoyed our visits to your wife and making her laugh. We do our very best to go above and beyond for our clients.

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Review from B T (Client) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the service. I am happy with my carer and I feel safe going out with my carer.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you for your lovely review, we are very pleased to support you and take you out shopping and do other activities. It's been a pleasure supporting you.

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Review from G S (Daughter of Client) published on 8 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After contacting Right at Home to discuss care for Mum, I immediately felt a weight off my shoulders. I have felt supported and confident that she is receiving a high standard of care. Mum really likes all of her carers. She has live-in care for a week and was happy when I phoned, this was unexpected,
as she has been dependant on me. She liked and enjoyed the carer's company.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind words, it is very much appreciated by our caregivers. We try to do our best to ensure clients receive a great service.

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Review from Richard S (Son of Client) published on 19 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When Mum became ill and required assistance, I contacted this local agency. I would unequivocally recommend them. Everybody from the agency we dealt with was extremely helpful, and the daily carers added a great deal of compassion and dignity to her life.
When her illness became more pronounced, the
carers were supreme.
When she passed, the agency has maintained contact, which I am grateful for.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind feedback, we are proud to have supported your mother. She was a lovely person and the caregivers will find your comments very touching and motivating.

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Review from A L (Client) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the company very supportive at all times. The carers are very kind and considerate, as well as efficient.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your lovely review, we really appreciate it and I will pass on your comments to our caregivers.

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Review from M C (Client) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having no comparison - I found the carers helpful and did the tasks I asked them to do. Two different personalities, both very good.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind review, we do our best to provide an excellent service and am glad you are happy with the caregivers that come to you.

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Review from Ray T (Son of Client) published on 14 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I’d like to say that the proprietor and his staff have been caring for my mother for the last 2 years and having tried a number of other agencies. They have proved to be the best. Nothing was too much trouble and if a regular carer was unable to attend the proprietor was always able to call, which always
brought a smile to my mum's face.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind words, your review is much appreciated. It is wonderful supporting your mother over the last 2 years. We pride ourselves to providing a regular caregiver so that we can build a great friendship with your mother. It is great fun listening to her very interesting stories and taking her out to places she would like to visit.

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Review from Lesley J (Daughter of Client) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been really pleased with the service from Right at Home (Bromley). My mum and I interviewed a couple of agencies and found Right at Home Bromley thoughtful and caring. They took a detailed brief from us and carefully matched my mum with the type of carers she specified (warm and chatty). When
we needed to make changes to the care as my mum's condition changed, that was easy to do, even out of hours.
The carers have all been attentive, helpful and prompt, supporting Mum with home help and personal care as well as companionship when she felt like a chat.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you so much for taking the time to do a review. It is much appreciated.

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Review from Deborah L (Granddaughter of Client) published on 23 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not recommend the services of Right at Home highly enough, the carers who assist my nan are always on time, professional and consistent. We had issues with previous companies but since we transferred to Right at Home she has been settled, assured and looks forward to seeing her carers. The carers
are always on hand to help and any issues are resolved in a quick and efficient manner.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind review and generous comments, we love supporting your nan. I am pleased that you are happy with our service, thank you for your feedback!

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Current Review Score: 10.0 (9.973)

Overview of Review Score

The Review Score of 10 (9.973) out of 10 for Right at Home (Bromley) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.973 for Right at Home (Bromley) is calculated as follows: ( (146 Excellents x 5) + (4 Goods x 4) ) ÷ 150 Ratings = 4.973
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Bromley) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (17)

Meet the Team (4)

Raja

Raja

Job Title: Director Joined: 2017

I have supported a close loved one with an illness over the past 15 years and have seen first hand how it can affect their life.


My background in human resources has given me the vision to build a team of people that looks to make a difference to people’s lives.


Providing our CareGivers with thorough ongoing training, guidance and support within an enjoyable working environment means our clients will receive the highest standards of care.


I am determined to genuinely improve people’s lives with our services.


I am always happy to talk, if you are looking to enquire or need immediate assistance, we are here to give as much support and help as possible.

Kayla

Kayla

Job Title: CareGiver Joined: 2017

Kayla has supported a close loved since a very young age.
She has a level 2 in health and social and has a real passion and desire to develop her career in care. Kayla has a great sense of humour and is always up for a good laugh.

Denise

Denise

Job Title: CareGiver Joined: 2017

Denise is a hardworking, friendly, sweet and reliable person. She has a passion to help others.
As well as being kind and considerate, Denise makes great effort to understand people, their likes and interests.

Shirley

Shirley

Job Title: CareGiver Joined: 2017

Shirley has many years experience in care and has developed a lot of knowledge in the area. Shirley is passionate about the people she supports and regularly goes out of her way to ensure people are happy.
Shirley is patient, kind and very caring.

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