Right at Home (Bromley)

Bromley Business Centre, 27 Hastings Road, Bromley Common, Bromley BR2 8NA
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10 91 Reviews
  • Right at Home (Bromley), Bromley
Right at Home Bromley takes great interest in each clients' well-being, striving to better their lifestyle and understand their needs. The focus is to improve the quality of life for clients and feel less isolated and lonely.

Right at Home provides professional, highly-personalised care designed to meet client's needs and preferences.

Its thoroughly trained and friendly staff offer a wide range of help from housework, companionship, shopping, errands, washing, dressing, cooking meals and assistance with medication.

Care is delivered in a way that respects both people's dignity and independence, as well as providing emotional support. Only staff who show genuine empathy and compassion are recruited.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Raja Lohia (Manager)

Right at Home (Bromley) Reviews (91)

10

Right at Home (Bromley) has a Review Score of 10 (9.973) out of 10, based on 25 reviews in the last 2 years.
Over all time Right at Home (Bromley) has 91 reviews.

Overall Experience
  • 89
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Date Published
  • 91
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  • 25
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Reviewer Connection to Right at Home (Bromley)
  • 37
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Total of 91, showing 21-40
Review from M S (Client) assisted by family/friend published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The systems that Right at Home have in place are enabling smooth running care and communication. All of the people who answer the phone are polite and listen to what I ask for and make adjustments and listen to what I ask for and make adjustments to work time and content as requested. The carers are
pleasant and I am grateful for their help and support. Right at Home makes a difference to my life and I wouldn't do without them.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Your review and kind words mean a lot to us, the caregivers love seeing you and supporting you.

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Review from A E (Son of Client) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been cared for by Right at Home for nearly seven years, from a once-a-day visit through to visiting five times a day before Mum went into residential care. We have had excellent care throughout, the carers and staff have always been so supportive and helpful, both looking after Mum and supporting
us, her family, especially as Mum's care became more full on. Thank you all for all your care from us all.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your review, it was a pleasure to support your mother for nearly 7 years. We have become very fond of her and we will miss her greatly. We wish your mother and the family well.

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Review from J A (Client) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carer excellent. Knows what to do after being told. Very thorough and finding extra jobs.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind review, it is lovely supporting you.

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Review from Kate G (Daughter of Client) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home arranged exceptional care and support, providing genuine companionship that made my mother feel cared for and always delivered with compassion and professionalism. Staff and carers went above and beyond, delivering the highest standard of care that allowed Mum to maintain some independence
and remain in her home surrounded by a lifetime of belongings and memories. I was kept informed about any change in her condition, and knowing that she was in safe hands and always treated with the utmost respect gave our family much-needed peace of mind.
I will be eternally grateful to everyone at Right at Home for their outstanding service and love shown to Mum (and me). They offer more than just routine check-ups; it is a haven of compassion, understanding, and support. I will forever hold the staff and company in the highest regard and have no hesitation in recommending their services to anyone in need of exceptional care for their more vulnerable loved ones.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind review; it means a lot to our team, and we are glad to have supported your mother at home.

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Review from P N (Client) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is excellent. Very willing and capable. She seems to know what I need before I tell her.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your review, your feedback is very much appreciated!

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Review from J K (Client) assisted by family/friend published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are friendly, professional, and very capable. They are my friends and I value them highly.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your comments, they are very much appreciated and it is a pleasure to support you.

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Review from C R (Client) assisted by family/friend published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sad to leave you all. They are all like friends. I have had some lovely carers who I will miss. They have been very respectful.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind review, it was an absolute pleasure supporting you.

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Review from L D (Niece of Client) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous care company. Always willing to help and very much appreciated by my elderly aunt's family as well as my aunt. The carers are friendly, supportive and encourage my aunt to be as independent as possible. Without Right at Home, my aunt would not be very independent after undergoing chemotherapy
at 90 years old. Would not hesitate to recommend.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your review, it is a pleasure to care for your aunt and still promote her independence. Your feedback is very much appreciated.

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Review from C A (Private Carer of Client) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer who works for Right at Home is very kind, patient and committed with my friend who has dementia and is very challenging. The office team is very polite and happy to help.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you for taking the time to review our services. It is a pleasure to support your friend and we are glad that you think so highly of the team.

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Review from David C (Husband of Client) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife (who is the Right at Home client) and I are well satisfied with all that the carers do. They are skilled, conscientious and pleasant. The office staff are efficient in all they do too. We are lucky to have Right at Home providing care for us.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you for your kind review, it is a pleasure to support your wife.

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Review from L K (Daughter of Client) published on 28 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 94 year old father was somewhat reticent about accepting additional help at home. However, from day 1 he has really got on well with his friendly carers who provide cheery, flexible and practical assistance and companionship. He looks forward to visits and as I live some distance away, I feel confident
about his living on his own. I'm particularly impressed how his main carer has gently suggested ways in which she can help to enable him to be more independent, we are so grateful that he is less overwhelmed by day to day tasks and now keen to host friends visits with his trusted Carer in the house. I'm also delighted that Right at Home keep in close contact, carefully listening and acting upon any issues, showing that they care. Keep up the great work!
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Review from Annette L (Friend of Client) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Once our friend returned from the hospital, it didn't take long for us to have total confidence in the team at Right at Home. Special thanks to one lady for all her help.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your review. It is lovely supporting your friend. We always try our best to match our clients with the right caregiver - I will be sure to pass on your very kind words to our caregiver.

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Review from R S (Wife of Client) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer who attended my husband 3 mornings each week is just excellent. She is very kind and efficient and does a very good job getting my husband out of bed in the mornings, showered and dressed. We can highly recommend her to anybody.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you for your kind review, we enjoy caring for your husband. And I will pass on your lovely feedback to our caregiver!

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Review from D F (Son of Client) published on 11 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally, an excellent well-run care service. The majority of the carers were compassionate and helpful. Very well managed.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thanks so much for your lovely feedback. It was an absolute pleasure to support your mother.

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Review from Andrew B (Son of Client) published on 6 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my sister have been very pleased with everything and the communication we were able to have with you.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

We have really enjoyed visiting your mother. Thank you for taking the time to provide us with your feedback.

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Review from D W (Husband of Client) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very helpful to both my wife and myself.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

We are grateful for your feedback, it is important to us that we provide an excellent service to yourself and your wife and caregivers love coming to see you both!

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Review from S H (Daughter of Client) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at Home are an exceptional company. The cares and the manager are brilliant. They really care. Both my mother and I are very happy with Mum's care.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your review, we really appreciate your kind words.

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Review from A M (Client) assisted by family/friend published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers have operated in a splendid manner. I could not ask for any more or alternative.
Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind review. We really appreciate your kind words; it means a lot to us and the caregivers.

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Review from M C (Wife of Client) published on 31 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very helpful, kind, well behaved, punctual and communicative. They know how to work with other carers as a team. I and my husband are both happy with the carers. Thanks.
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Review from Rosemary S (Daughter of Client) published on 30 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 90-year-old mother was suffering from a healthcare crisis and needed carers at home urgently. Right at Home responded efficiently and sympathetically. Carers were always matched carefully with my mother and treated her with dignity and compassion. The agency displayed flexibility in dealing with
requests to increase care provision. I would recommend Right at Home unreservedly.
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Current Review Score: 10.0 (9.973)

Overview of Review Score

The Review Score of 10 (9.973) out of 10 for Right at Home (Bromley) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.973 for Right at Home (Bromley) is calculated as follows: ( (146 Excellents x 5) + (4 Goods x 4) ) ÷ 150 Ratings = 4.973
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Bromley) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (17)

Meet the Team (4)

Raja

Raja

Job Title: Director Joined: 2017

I have supported a close loved one with an illness over the past 15 years and have seen first hand how it can affect their life.


My background in human resources has given me the vision to build a team of people that looks to make a difference to people’s lives.


Providing our CareGivers with thorough ongoing training, guidance and support within an enjoyable working environment means our clients will receive the highest standards of care.


I am determined to genuinely improve people’s lives with our services.


I am always happy to talk, if you are looking to enquire or need immediate assistance, we are here to give as much support and help as possible.

Kayla

Kayla

Job Title: CareGiver Joined: 2017

Kayla has supported a close loved since a very young age.
She has a level 2 in health and social and has a real passion and desire to develop her career in care. Kayla has a great sense of humour and is always up for a good laugh.

Denise

Denise

Job Title: CareGiver Joined: 2017

Denise is a hardworking, friendly, sweet and reliable person. She has a passion to help others.
As well as being kind and considerate, Denise makes great effort to understand people, their likes and interests.

Shirley

Shirley

Job Title: CareGiver Joined: 2017

Shirley has many years experience in care and has developed a lot of knowledge in the area. Shirley is passionate about the people she supports and regularly goes out of her way to ensure people are happy.
Shirley is patient, kind and very caring.

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