What Type of Services does Right at Home (Oxford) offer?

Right at Home (Oxford) offers Home Care.

How many Carers does Right at Home (Oxford) employ?

Right at Home (Oxford) employs 29 carers.

Right at Home (Oxford), Office Suite 3, First Floor, CMS House, Watlington Road, Oxford, Oxfordshire OX4 6BZ

Review from Martin B (Son of Client) published on 30 December 2025 Submitted via Website • Report

Overall Experience

We chose from a short list that included Right at Home (RAH) to attend to mothers needs because of the outstanding CQC rating along with another care provider. From the outset Lea , Care Manager, Oxford, was friendly, professional an nothing seemed too much trouble. Importantly, RAH were more flexible

in respect of the lengths of visits.
The ladies that visit three times a day are kind, skilled and industrious towards mothers personal needs. There is a sense that the staff are well trained and attention to detail is important to them. The ability to log in to the notes made by the carers after each visit is particularly useful when the family members are not living locally. Because of various factors there are occasions when the carers are a little late in arriving, but importantly, mother is very pleased to see them each time they visit and meet her needs.
Right at Home, Oxford, is a well run organisation that I fully recommend.

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Review from V B (Daughter of Client) published on 8 December 2025 Submitted via Website • Report

Overall Experience

I really appreciate the care Right at Home has given to my 96 year old mum. They've treated her with respect and kindness.
I couldn't have put her in better hands. The carers are always within their visit times and do everything that mum needs.
It's given me peace of mind to know she's well cared

for.
We're lucky to have such a good home support provider.

Reply from Lea Mason, Registered Manager at Right at Home (Oxford)Thank you so much for the kind words, your mum is an absolute joy and the team look forward to seeing her daily. We are grateful to hear that we put your mind at ease and that you are happy with our team who support your mum.

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Review from Trude H (Client) published on 26 November 2025 Submitted via Website • Report

Overall Experience

Nothing but Praise !
I've been delighted to meet all my carers . They are all so warm and friendly and eager to be helpful .
I really enjoy the conversations we have over a cup of tea, the hour goes by very quickly .
I would warmly recommend 'Right at Home , Oxford ' to people in a similar situation

to myself.

Reply from Lea Mason, Registered Manager at Right at Home (Oxford)Thank you for such kind and lovely words, our team always look forward to visiting and enjoying great conversations and a cup of tea with you. You always make the carers feel so welcomed and valued.

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Review from Fleur Y (Daughter of Client) published on 26 November 2025 Submitted via Website • Report

Overall Experience

My mother looks forward to the visits from the carers, and finds them very helpful and friendly. They brighten her day up and give her somebody else to chat to, so she feels less lonely. I would definitely recommend the company to other people.

Reply from Lea Mason, Registered Manager at Right at Home (Oxford)Your mum is such a joy to support, the carers enjoy every visit that they attend. the carers and myself always find your mum so pleasant and cheerful when we visit. your mum is always so welcoming and we all enjoy our activities and chats we have when visiting your mum.

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Review from Anna O (Wife of Client) published on 25 November 2025 Submitted via Website • Report

Overall Experience

Right at Home have provided really good care for my husband arriving punctually every morning and providing excellent care.
The carers are kind, efficient and friendly providing consistently reliable professional support . This makes a big difference to the quality of life for both of us.
As we

have got to know each other better Right at Home have become like family taking an interest in daily life and how they can help to improve safety and comfort in our own home.

Reply from Lea Mason, Registered Manager at Right at Home (Oxford)Thank you for your kind and positive comments, we feel privileged to be part of your family, The carers enjoy supporting your family and ensuring you both are happy and supported.

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Review from Penny H (Wife of Client) published on 12 September 2025 Submitted via Website • Report

Overall Experience

The service has improved over the last 12 months as now my husband gets the same carer more often. Overall they arrive when they are scheduled to do. There is good understanding when I need to cancel when we are away for a night.
The carers have introduced more efficient ways of care.
My husband says

they are very receptive to what he likes and try to make it as easy as possible for him.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)Dear Penny, Thank you so much for taking the time to give your feedback about our service. Our aim is to work as a team with our clients and family to ensure we satisfy and exceed your requirements. It sometimes takes a little adjustment before we get it completely right. We are extremely pleased that you and your husband are now fully happy with the care we are providing. As always, your feedback is extremely important to us. Do not hesitate to reach out to our team, we are always happy to help.

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Review from K J (Daughter of Client) published on 28 March 2025 Submitted via Website • Report

Overall Experience

Right At Home (Oxford) have been helping to support my parents for over 2 years now. They come promptly at times we have requested. And even more importantly they have been flexible and adaptable when my parents have had health issues. Last year particularly my sisters and I were so grateful for their

support when my Dad had a series of falls. The co-ordinators have been amazing, and the care my parents have received from RAH has been proactive, and very professional throughout. Great service from everybody, all round!

Reply from Lea Mason, Registered Manager at Right at Home (Oxford)Thank you so much for the kind words and lovely review. The team enjoy their visits with your parents and they are an absolute pleasure to support.

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Review from J H (Relative of Client) published on 21 March 2025 Submitted via Website • Report

Overall Experience

Wonderful support from the whole team from the beginning of pastoral and nursing care at home right to the end. Everybody so kind and thoughtful throughout some challenging times. Very quick to respond to changes in care schedules, and to keep me informed of any concerns. Living at a distance we

were reassured by them keeping a close eye and being proactive when issues arose. We were very grateful for all their help.

Reply from Lea Mason, Registered Manager at Right at Home (Oxford)Thank you for the lovely review, we had the pleasure looking after your family right to the end. It was an absolute pleasure getting to know you all and the carers were very fond of your family. They are greatly missed.

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Review from Mark H (Son of Client) published on 7 October 2024 Submitted via Website • Report

Overall Experience

My sister and I would like to thank the Right at Home team for all the help over the last few years. It was very important for Dad that he could stay in his own home. That would not have been possible without the superb care and support provided by Right at Home. It far exceeded our expectations and

we will forever be grateful.

Reply from Lea Mason, Registered Manager at Right at Home (Oxford)Thank you for the kind words, Your dad was a lovely kind gentleman and we all do miss him dearly. We all enjoyed our visits and chats with him, he will be missed by all and it was a pleasure to support him and to get to know the family.

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Review from L B (Relative of Client) published on 4 July 2024 Submitted via Website • Report

Overall Experience

Great service from the whole team (many different aspects to the service, from administration to tracking of the tasks done, to direct carer contact) for all routine daily care needs for early and mid-stage Alzheimer's.

Reply from Lea Mason, Registered Manager at Right at Home (Oxford)Thank you for the lovely review. The carers enjoy their visits with your parents and always take pride in what they do. Thank you for choosing Right at Home Oxford for taking care of your family.

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Review from Rebecca C (Daughter of Client) published on 3 July 2024 Submitted via Website • Report

Overall Experience

If you are reading reviews of care providers you might have found yourself in a dilemma. I did. You may be looking for reassurance; signs of integrity and reliability. I was. It could be that you can't imagine, however much your loved one needs extra care, just how it would actually work for them. I

couldn't.
As soon as I made the first contact with Right At Home I felt a sense of relief. They reacted incredibly quickly to our situation which enabled my mum to leave the hospital. From the get-go, I found the communication, reliability, kindness and commitment to my mum, and to us as a family, exceptional. The carer team treated her like she was their only client and she loved them!
In a nutshell if you are asking yourself that indefinable question: Will they get it? They do.

Reply from Lea Mason, Registered Manager at Right at Home (Oxford)Thank you for the lovely feedback, this gave us goosebumps. Your mum was a very kind and cheerful lady during the time spent with her. The care team will miss her, in the the short period of care we all grew very fond of your mum and the family. Thank you for choosing Right At Home Oxford to provide care and support for your mum.

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Review from K J (Daughter of Client) published on 1 July 2024 Submitted via Website • Report

Overall Experience

I want to praise the wonderful care and positive proactive support we have received especially from the care coordinators over the last few weeks. My dad has been in hospital and so we had to make a number of changes to the care patterns, including contact with Right at Home at weekends. We also received

very helpful support related to discharge. I have been so impressed by the kindness and flexibility of your service at a difficult time for our family. It has made a huge difference to us. I wanted to nominate some people for an extra mile award, please can you explain how I can do that. Thank you so very much!

Reply from Lea Mason, Registered Manager at Right at Home (Oxford)Thank you for the wonderful and positive feedback, we are more than happy to help and support to ensure the safety and wellbeing of your dad and family. We pride ourselves in the support we provide to our clients, even during out-of-hours times. We are always willing to help and support where we can.

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Review from H W (Daughter of Client) published on 1 May 2024 Submitted via Website • Report

Overall Experience

Right at Home has been brilliant! Their communication has been clear and prompt and they have been friendly, kind and very helpful throughout. We're still in the early days and navigating Dad's change from independence to needing help is not uncomplicated, but I feel I can trust the lovely RAH team

to ease the transition and treat Dad like a human being rather than a problem. Thank you Right at Home (Oxford)!

Reply from Lea Mason, Registered Manager at Right at Home (Oxford)Thank you for the lovely feedback; it was a pleasure supporting your dad and ensuring he remained independent. Thank you for choosing and trusting Right At Home.

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Review from Kate D (Daughter of Client) published on 1 March 2024 Submitted via Website • Report

Overall Experience

Absolutely wonderful service. We used them for daily care for my mum who has dementia and also for my dad who was receiving palliative care at home. We were able to tap into the night cover to help him with personal care so that family members could sleep. All the carers, manager and care coordinator

have been outstanding in their care and compassion. Thank you from my heart.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)The whole Right at Home Oxford team are very touched by your comments and we are really happy you found our support helpful at a very difficult time. Thank you so much for taking the time to give feedback and we hope we can continue to support you when you need additional help.

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Review from Julie W (Daughter of Client) published on 30 January 2024 Submitted via Website • Report

Overall Experience

Mum’s deteriorating memory has resulted in her needing more help and supervision so she can stay at home. Within a short period of time, Right at Home were able to introduce a lovely lady who has moved into my old bedroom. She has quickly figured out how Mum ticks and makes sure Mum remains safe. Mum

can be a bit of a challenge at times but the carer handles situations calmly, quietly and with tons of patience.
My stress levels had reduced knowing the girls were keeping an eye on Mum when they came twice a day. Now someone is there providing care during the day and keeping an eye on Mum in case anything were to happen overnight, my stress levels are reducing.
Hats off to the amount of patience the girls have with mum. Thank you all.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)Thank you so much for taking the time to provide such lovely feedback. We are so glad our intervention has helped you to feel calmer and that you feel your mum is in good hands! With patience and perseverance, we have jointly managed to get your mum to accept care to help her remain at home safely. Thank you for always working with the Right at Home Oxford team to enable us to achieve the best outcomes for your mum.

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Review from Martin E (Son of Client) published on 22 November 2023 Submitted via Website • Report

Overall Experience

Although Right at Home was only needed to attend to my father for the final few days of his life, they did a wonderful job. During that time, the carers were all extremely kind and experienced. They carried out a number of tasks four times a day that ensured my dad was as comfortable as he could be

and he retained his dignity.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)Dear Martin, we are grateful we were able to support your dad, and we are happy you feel we helped him, even if only in a small way to ease his suffering in his final days.
We are also immensely grateful that you took the time to leave feedback on the care we provided, particularly in these difficult times for you and the family. Thank you so much.
With our Very Best Wishes from the Right at Home Oxford team.

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Review from Sandra C (Daughter of Client) published on 25 October 2023 Submitted via Website • Report

Overall Experience

Right At Home have been amazing, the care they have given my mother is outstanding.
All of the team, just to mention a few, are wonderful. They go above and beyond to help my mum. It has put my mind at ease knowing she is in excellent care and being well looked after. She loves all of the ladies coming

in and taking her out, for coffee, ice cream or a walk.
Me and the family would be lost without them, they have become an important part of our family and we are so grateful to all of them.
Thank you to all of the Right At Home team in Oxford.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)Dear Sandra, thank you so much for your lovely feedback. We are delighted that your mum is happy with the care we provide for her and that the family feels supported by our team. We know how important it is to work closely with the family so that we can support your mum in the best way possible. As you probably already know, our carers are very fond of your mum and love taking her out. They have a lot of fun together! Thank you so much again for your kind words.

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Review from Anne G (Partner of Client) published on 26 June 2023 Submitted via Website • Report

Overall Experience

We are very pleased with the service provided by Right at Home (Oxford) for my partner and the way in which they have dealt with his increasing needs. We began last autumn, with companionship one morning a week. But, a sudden change in his health required immediate overnight care and a more professional

approach, which they managed quickly and efficiently. The staff are delightful and the office coordinators have been very helpful, often having to organise care very quickly, particularly during the daytime. We, as a family, are so glad that he is now so well looked after and cared for in his own home.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)Dear Anne, thank you so much for your lovely feedback. We are so happy you feel your partner is well looked after. We always aim to provide the best person-centred care for our clients and to adapt when the needs change. It is our pleasure to know that we are achieving a great result for your partner and the family and we thank you for working with the care team to enable us to achieve this.

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Review from G B (Daughter of Client) published on 21 June 2023 Submitted via Website • Report

Overall Experience

Mum and the family have been very happy with Right at Home (Oxford). From the start, we were impressed with the way they do things differently from previous care providers we've had. For example; introducing Mum to her carers before the care started, having a weekly rota of the carers visiting Mum so

she knows who will be visiting, and being able to have direct feedback from every visit via the daily app. All this has been fantastic. But, most importantly, the carers have been punctual, kind, gentle and very caring with Mum. Mum is very happy with the care she receives and also enjoys chatting to them. We feel, as a family, reassured that Mum is being looked after with respect and professionalism.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)Thank you so much for taking the time to provide such lovely feedback. Our carers were very fond of your mum and we are glad we were able to make a difference for her.

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Review from Veronica R (Niece of Client) published on 7 December 2022 Submitted via Website • Report

Overall Experience

All the staff at Right at Home Oxford have been delightful. They managed to set up care at short notice for my aunt, increased it when requested and quickly adjusted when requirements changed due to hospital admission/discharge. The coordinator has a can-do attitude and never makes you feel that you're

a nuisance. She also went the extra mile when my aunt had a fall when she was alone in the house and activated her wrist alarm. Although it wasn't Right at Home's responsibility she went around to check on her, called the ambulance and stayed with her for several hours, updating family who are 60 miles away. It was so reassuring. The regular carer looks for things to do even though my aunt isn't very good at asking for assistance. Nothing is too much trouble.