What Type of Services does Right at Home (Mid Cheshire) offer?

Right at Home (Mid Cheshire) offers Home Care.

How many Carers does Right at Home (Mid Cheshire) employ?

Right at Home (Mid Cheshire) employs 26 carers.

Right at Home (Mid Cheshire), Winnington Hall, Winnington Lane, Northwich, Cheshire CW8 4DU

Review from A B (Daughter of Client) published on 25 August 2025
Submitted via Website • Report

Overall Experience

For someone who has never had to leave their dad for a week or more, I will admit I was worried! Why on earth would I be when the team at right at home who are above and beyond what we expected. My dad, who can be stubborn, loves the team coming in to see him, and they accept him for what he is! They

stay longer than needed when necessary, totally above and beyond expectations. There is no other team I would rather care for my dad. I also love the audit that I can view when I need to. Nothing is ever a problem, even when I ask for care at the last minute, they accommodate with no compromise. I have nothing but praise for this team of experts. There is massive comfort in this team of genuinely good people/carers, and you can tell they care. I wouldn't have anyone else caring for my dad. Makes me laugh when dad asks when we are going away again, just so he can see the 'Crew' again. Leaving an elderly parent is hard, and comfort is what we need, and this team give comfort in bucket loads

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Review from T K (Client) assisted by family/friend published on 23 April 2025
Submitted via Postal Card • Report

Overall Experience

The caregivers know he duties that are promised and always deliver in a professional manner.

Reply from Liz Jackson, Administrator & Community Engagement at Right at Home (Mid Cheshire)

Thank you so much for your kind review! We're truly grateful for your support and are proud to hear that our caregivers are meeting expectations with professionalism and care. It's our priority to ensure that every promise made is a promise kept, and feedback like yours motivates us to keep doing our best every day. We appreciate you taking the time to share your experience!

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Review from R E (Wife of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience

My husband had been in Hospital for 6 weeks & desperately wanted to be at home. Right at Home did everything possible to make this happen, we were truly grateful for that.

The carers were proffesional, very caring & understanding of my husband's needs, empathetic & flexible in rapidly changing circumstances.

They all treated My husband with dignity & respect. They got to know him well in a short space of time . They communicated well with him & myself, they were not only there for him but for me too which was very reassuring & comforting for these were very difficult & emotional circumstances.

I wanted the best possible care for my very poorly husband, as he deserved the best and he certainly got this with Right at Home Mid Cheshire.
I would highly recommend Right at Home as they truly are a very proffesional, friendly, supportive & caring company.

Reply from Liz Jackson, Administrator & Community Engagement at Right at Home (Mid Cheshire)

Thank you so much for your heartfelt review. We are truly honoured to have been able to support you and your husband during such a challenging time. Ensuring that he could return home with the care, dignity, and respect he deserved was incredibly important to us, and we're grateful that we could be there for both of you.It means so much to hear that our carers made a difference not just for your husband but for you as well. Providing compassionate and professional care is at the heart of what we do, and knowing that we could offer comfort and reassurance during this time is truly humbling.We sincerely appreciate your kind words and recommendation. If there is ever anything else we can do for you, please don't hesitate to reach out. Wishing you all the best.Warmest regards from the Right at Home Mid Cheshire Team.

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Review from M B (Nephew of Client) published on 27 March 2025
Submitted via Website • Report

Overall Experience

My Aunt in her 97th year has been a client of Right At Home for nearly 12 months. During that time they have been a great help to her making sure that she is washed and clothed properly (even though my Aunt is currently capable) it is a comfort and a security blanket for her to know they can help with

her personal and household needs as required.
My Aunt also enjoys the visit while living on her own, the fact that it is daily means that any potential problems are found before they can potentially develop into a more serious concern.
I have also found the office staff very professional in the way run, organise and carry out their service.
I would highly recommend Right At Home if you personally or a loved one under your responsibility needs daily help.

Reply from Liz Jackson, Administrator & Community Engagement at Right at Home (Mid Cheshire)

Thank you so much for your kind words and for taking the time to share your experience with Right at Home. We are delighted to hear that your Aunt has found comfort and security in our care over the past year. Our team strives to provide not only essential assistance but also companionship and peace of mind for both our clients and their families.It's wonderful to know that our daily visits have helped identify and prevent potential concerns while also bringing joy to your Aunt. We also appreciate your recognition of our office staff's professionalism - ensuring a well-organized and compassionate service is at the heart of what we do.Your recommendation means a great deal to us. We feel privileged to be part of your Aunt's support system and will continue to provide the highest standard of care. If there's ever anything more we can do, please don't hesitate to reach out.

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Review from Richard L (Son of Client) published on 27 March 2025
Submitted via Website • Report

Overall Experience

Right at Home have done an excellent job helping to care for my Mum for the past 12 months. After the first couple of visits I knew my Mum was in safe hands. Mum loved the carers, but more importantly, the the carers loved my Mum. They were professional, kind and patient which gave me peace of mind

when I wasn't able to be there. I can't thank the team enough.

Reply from Liz Jackson, Administrator & Community Engagement at Right at Home (Mid Cheshire)

We are truly sorry for your loss and want to express our deepest condolences to you and your family. It was an absolute privilege to care for your Mum over the past year, and we are so grateful for the trust you placed in us.Knowing that she felt safe, cared for, and loved by our Team means so much to us. Our Caregivers form genuine bonds with those they support, and your Mum held a special place in their hearts. She will be fondly remembered by all of us at Right at Home Mid Cheshire.Thank you for your kind words during this difficult time. We are honoured to have been a part of your Mum's journey and to have provided the care and companionship she deserved. With our deepest sympathies.

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Review from K C (Daughter of Client) published on 25 March 2025
Submitted via Website • Report

Overall Experience

Our previous care provider was not giving our mum sufficient care. Right at Home was recommended to us January 2025. Wow what a company. All the care staff are brilliant, treating Mum with dignity, they are kind and friendly and Mum, who has Parkinson's and Dementia has taken to all the staff. Unfortunately

mum has recently been rushed into hospital and put on palliative care. We were told by the hospital to bring her home as soon as possible, after cancelling the carers for 2 days, the management pulled out all the stops to reinstate the calls right away. Right at Home have been amazing with their care and compassion for mum and also to us the family. The management are all very professional and friendly and look after their staff and clients. They have kept in touch with us the family, giving us all the support we need to keep mum peaceful and comfortable. I would recommend Right at Home to anyone who needs a loved one well cared for. Wished we had been with them sooner.

Reply from Liz Jackson, Administrator & Community Engagement at Right at Home (Mid Cheshire)

Thank you for taking the time to tell us about your experience with Right at Home Mid Cheshire and our Homecare Team. Please know that your feedback is extremely valuable to us and we cannot tell you how thrilled we are to receive such an outstanding review. Thank you once again for your positive comments, it is our absolute pleasure to care for your Mum.

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Review from Joanna M (Daughter of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience

Right at home cared for my Dad for nearly 2 years.
Dad looked forward to all visits and enjoyed the Carers company, infant so much so, they were often here longer as Dad loved to chat.
The Carers were also very helpful with maintaining his house, washing and even helping Dad with his shaving. They

were very adaptable if we needed to change visit times or cancel for any reason. We felt happy because Dad was happy with his care and that was the most important thing. Thank you for your help.

Reply from Liz Jackson, Administrator & Community Engagement at Right at Home (Mid Cheshire)

Such lovely words, and we are so very grateful for all your kind comments. It inspires us to receive such wonderful feedback and we are so blessed to have been able to support Dad and to know that he was happy with the care we provided and also yourselves as a family. Right at Home Mid Cheshire will be honoured to feed this back to all our Caregivers and staff, thank you.

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Review from E E (Daughter of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience

Dad has required extra support recently with additional appointments. This has successfully been covered by each carer with their usual courtesy and respect towards him and his individual needs. They pick dad up promptly at the pre-agreed time and then, if required, feedback any information to us afterwards

Thank you

Reply from Liz Jackson, Administrator & Community Engagement at Right at Home (Mid Cheshire)

We very much appreciate your amazing review and comments, thank you so much. All of our care is person centred and we understand how important it is, that Dad gets to his appointment's in good time. Please do hesitate to let us know if there is anything else we can do in addition to support your Dad. Thank you once again for your 5-Star review.

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Review from Lisa W (Daughter of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience

The carers at Right at Home have been exceptional with my parents. They are professional and always extremely kind, cheerful and patient. My parents enjoy their company and look forward to their visits, and they benefit from the reassurance and gentle assistance they provide. It is so reassuring to

know my parents are in such good hands.

Reply from Liz Jackson, Administrator & Community Engagement at Right at Home (Mid Cheshire)

Thank you, we are deeply touched to receive such a wonderful review. We will of course, pass on your appreciation and lovely comments to our Caregivers, who are always grateful to receive such positive feedback. We are delighted to know that everything is going well and that you have peace of mind knowing that your Mum and Dad are in good hands and always will be. Thank you again for your kind words.

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Review from L L (Daughter of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience

We engaged Right at Home in September 2023 and despite a few hiccups (which were ironed out quickly) and getting the right fit between Mum and her carers, the help Mum received was amazing. I want to praise highly two members of staff in particular for their care and then two other members of staff

for their love, care and compassion at the end of Mum's life.
Would I recommend Right at Home - Absolutely.

Reply from Liz Jackson, Administrator & Community Engagement at Right at Home (Mid Cheshire)

We can't thank you enough for your most generous feedback, and positive 5-Star rating! It's feedback like yours that motivates our Team to always strive to improve ourselves and continue delivering quality, trustworthy and reliable service. We are happy to know that your Mum received amazing care and getting the right support for her was our top priority. It was our privilege and your wonderful comments will be shared with the Team. Thank you again.

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Review from Nicola T (Daughter of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience

All the staff were amazing, polite and supportive, they were so caring, and my dad loved seeing them each day.
I would highly recommend them to anyone who may need the care and support for their loved ones or themselves.

Reply from Liz Jackson, Administrator & Community Engagement at Right at Home (Mid Cheshire)

Thank you so much for your lovely feedback, we do really appreciate your comments, especially knowing that Dad looked forward to seeing the girls every day. We will of course inform them, as the feelings were mutual. Our team is committed to delivering high-quality service, and your positive feedback is a great encouragement to us. Thank you from all of us here at Right at Home Mid Cheshire.

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Review from G C (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience

My dad was escalated to end of life care it enabled him to come home from hospital something he and we really wanted for his final days. Luckily for us Right at Home were the care provider. The management team were excellent, they explained the procedure and answered our many questions. Although my

dad was only at home for ten days the care he received was second to none. Everyone of 'the girls' (as we called them) were so professional kind and caring towards him. You would have thought they had known him for months not days. They always addressed him by name talked to him and shared a joke. To know my dad had such excellent care and his last few days were peaceful was a great comfort to us. Minutes before the evening carers arrived my dad passed away. They were wonderful and stayed with my brother until the district nurse arrived to confirm the death. I would recommend Right at Home for their professional caring and friendly service, we couldn't have done without them.

Reply from Liz Jackson, Administrator & Community Engagement at Right at Home (Mid Cheshire)

Thank you for taking the time to share your positive experience with us, your feedback and 5-star rating has made our day and we will most certainly pass this on to our dedicated team of Caregivers. We're grateful for your kind words and happy to know Right at Home Mid Cheshire met your expectations. Our Caregivers and staff take great pride in their work and make every call person centered and your Dad was no exception. It was our privilege to be a part of his life and to ensure we also supported yourselves as a family. Thank you for your heart-warming comments.

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Review from Ruth G (Daughter of Client) published on 31 December 2024
Submitted via Website • Report

Overall Experience

My Dad was on end of life care provided by Right at Home and although it only lasted a short while as Dad sadly passed away quickly, I can honestly say the care and professional approach from each of the carers that came was second to none.
Non of the carers ever gave the impression they were in a

rush and my Dad felt reassured in his final days.
The management staff were efficient and always addressed any worries we had.
My Dad passed away shortly before an evening visit and the 2 care staff that attended were wonderful as they took charge and helped my brother who was quite overwhelmed by the experience of losing his Dad.
I rang the next day to thank the staff as too many times it's only criticism that is communicated.
I would recommend Right at Home for being friendly, approachable, professional and willing to go the extra mile.
My Dads final few days were peaceful and the carers helped reassure him all the time.
Many thanks.

Reply from Ben Selby, Owner at Right at Home (Mid Cheshire)

Thank you so much for taking the time to send in this lovely review. It was an honour for our team to support your Dad through his final days and it's amazing to hear that we were able to make a positive difference to him and his close family.

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Review from Joshua J (Grandson of Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience

Where does one begin..we cannot fault the service we have received over the past 12 months (plus) for my dear, late Grandfather. The carers became family and we received all the support and more from Right At Home (RAH). Overall, we don't have any criticisms, if there was an issue it was dealt with

promptly and the resolution was always successful. Grandad needed quite intense care in the later stages of his life, bed washes, and supported the use of a rotunda. All the carers were very professional and looked after Grandad like he was one of their family members. Can only highly recommend (RAH).

Reply from Ben Selby, Owner at Right at Home (Mid Cheshire)

Thank you so much for taking the time to write this lovely review. It means an awful lot to hear that the service was excellent and your granddad received great care from our team in Northwich.

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Review from J L (Wife of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience

Having been the sole carer for my husband for a number of years, it was difficult for me to admit that I needed more support for him. Following a recommendation, I contacted Right at Home who responded very quickly. The management team are friendly and approachable and any enquiries are dealt with efficiently.

The carers provide both personal care and companionship and they have also been a listening ear for me. They always arrive with a cheerful welcoming smile! They treat my husband with respect and dignity. They also encourage him, whenever possible, to be independent and to make his own choices. His condition is quite complex and routine and familiarity are very important to him. I feel the carers have a good understanding of his needs and communicate really well with each other which results in a very person-centred approach to his care. Having some extra support has also been beneficial to my well-being. I only wish I’d engaged with carers earlier in my husband's journey.

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Review from H N (Wife of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience

Right at Home (Mid Cheshire) have been providing care for my husband for the last 18 months. Throughout this time the care from both management and caregivers has been exemplary. It would not be an exaggeration to say that they have changed our lives. As my husband’s voice, I have been listened to and

my wishes respected and acted on in the kindest and most professional manner. The management team are always available and ensures our needs are being met. The caregivers who look after my husband are just wonderful and nothing is too much trouble. They are trained to a high standard and are compassionate, and kind and treat my husband with respect. The caregiver who provides his companionship makes him so happy, giving me peace of mind knowing that when I return he will be smiling and has had a lovely time.
The team at Right at Home (Mid Cheshire) really do care and has changed our lives for the better!

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Review from N B (Daughter of Client) published on 27 July 2023
Submitted via Website • Report

Overall Experience

Right at Home (Mid Cheshire) were superb in their care of my dad. He came home from hospital and everything was slotted into place immediately. The carers were lovely and also explained to Mum that he was comfortable. I would not hesitate to recommend them.

Reply from Ben Selby, Owner at Right at Home (Mid Cheshire)

Thank you so much for this lovely review. It’s so good to hear the positive experiences of family members as well as clients.

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Review from Bev R (Daughter of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience

I contacted Right at Home (Mid Cheshire) because Mum was very low after the death of her best friend. Although the family visited, Mum missed having a friend to chat to and come over for coffee during the time the family were working. We arranged for a companion and Mum instantly liked the carer, and

after the first hour she felt like she had gained a new friend. The visits are making a big difference to Mum and she looks forward to seeing the carer. Last week, the carer went above and beyond, helping Mum get rid of wasps in the house and this week they have planned a trip out for next week. It also gives us reassurance that a carer is seeing Mum when we’re not there and can let us know of any issues. We are delighted with the service Right at Home provide and really pleased that Mum is enjoying the company of the carer.

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Review from Elaine Y (Wife of Client) published on 13 May 2023
Submitted via Postal Card • Report

Overall Experience

I have nothing but good to say about girls that come to care for my husband. I'm absolutely delighted with the way they speak to him and care for him.

Reply from Johanna Dunning, Registered Manager at Right at Home (Mid Cheshire)

It is such a pleasure to have the opportunity to support your family. Thank you for the lovely review.

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Review from Derek B (Brother of Client) published on 11 May 2023
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Overall Experience

Excellent caring service both for care and companionship, great support and excellent relationship built up between my sister and the care staff. This has helped tremendously in establishing her condition and giving us peace of mind.

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