Right at Home (Bristol)

A huge Thank you to the entire team for looking after not just dad (the service user) but also for looking after mum too and for always including me in all decisions. We started with 3 hours a week for dad, which slowly increased to more hours, and then extended to waking nights to give mum respite overnight, and ultimatly last september when mum was rushed to hospital leaving dad home alone on a friday night Alison and her team went over and above to find us a live in carer which we have had ever since. This was all done out of hours but Alison never flinched, she just kept going until she found a carer which was all in place by saturday lunchtime, totally amazing! Sadly dad is now in a nursing home, but i would not hesitate to use Right at home for mum should the need arise. The carers do a very difficult job which they do with so much care and patience, they need a medal! Finally thank you also to the back office team that have also been so helpful and supportive too. Hayley x

A huge heartfelt thank you to the carers ,the whole team of rightathome.

I have had a really good experience of Right at Home right from the beginning with a visit to organise care and very helpful advice given. Also the carers that have looked after my mother have been excellent especially the carer that has been coming regularly.

It was an absolute pleasure to work with carers and management of Right at Home and I will not hesitate to recommend them.

The only negative aspect is the cancellation fees which I feel are a little expensive.

We are more than happy with the care my husband receives from all staff at Right at Home, they are always respectful, considerate and he is always happy to see them, we are very pleased to see all members of staff and very grateful to them all.

After a stay in hospital we needed to find care for my mum to allow her to stay at home safely. We have found the whole team that have been tasked with the care of my mum to be excellent. They really put a lot into their visits, I can't believe how much they squeeze in the half hour or hour visits, including personal care, socialising, cooking and many other household chores. Most important of all is that mum is over the moon with them and tells me how nice they are and she enjoys the nice little chats.

This is our first experience of long-term care after many years of illness. I can highly recommend Right at Home as a care company from the start of the process, assessment, to every aspect of care. The staff are thoughtful, caring and very thorough. They support not only my husband but myself. The carers bring laughter into the house whilst doing a fantastic job, nothing is too much trouble. Very well cared for and treated with utmost respect and dignity

A big thank you to all the staff at Right At Home for the care given to my father especially the last few months of his life. He was always treated with dignity and respect. The 24-hour live-in care given by one of the carers was outstanding, she is a true caring person.

We have used Right at Home to care for Dad for the last seven years. Having them visit him twice a day we are sure is the reason we kept in his home - healthy and happy. We always found the staff to be friendly and approachable, if there were any problems with Dad or his health they would be in contact quickly so we could sort him out. The office staff were always quick to respond to any queries we had and again were always friendly. Many thanks for your years of caring.

My carer has provided me with excellent help since starting and can be relied on, everything that is needed will be taken care of. I am comfortable and at ease with my carer. I felt at first a little uncomfortable having a complete stranger to attend to my needs, I need not have worried, as her outlook and consideration was impeccable. She is a hard worker and treats my home just as I like it. Thank you.

My husband has only been having your services for two weeks. We are so pleased with the care and understanding from the carer. My husband looks forward to seeing her each morning, it really cheers him up for the rest of the day. We will certainly keep using your service as it's excellent care.

Really impressed with the care provided by this agency. From the initial assessment visit through to providing personal care my dad was treated with respect. Despite not being able to verbalise he was included in the conversation and his ‘thumbs ups’ were acknowledged. Sadly dads condition deteriorated and he passed away. I wouldn’t hesitate to recommend this agency to family or friends.

They assist with her personal care and meals and ensure she takes her medication. The management team are easy to access and happy to assist with any additional needs. The digital app also means I can instantly read how Mum is after each visit, I can't thank the team enough for their great service.

My elderly mother has experienced problems in getting the right level of care from her GP surgery which has led to a deterioration in a long-term health condition. Right at Home carers took decisive action and contacted the GP surgery immediately to make sure Mum got the right level of care resulting in a GP phone consultation that day and a home visit from a district nurse. A carer then met me and Mum at short notice to discuss an update to her care plan. She was extremely helpful and supportive and I am grateful for their professionalism and care. All the Right at Home carers who have cared for my mum have been brilliant and I can't thank them enough.

I have been a client of Right at Home for many years. The support I get is wonderful. I have built very good relationships with my support workers. I feel Right at Home work very hard to meet my needs.

My father has limited family around him, so a service like this is crucial to him and his family members abroad. It's wonderful to have such flexibility to enable Dad to stay in his own home which is most important to him. The added benefits are to have regular visits to monitor his well-being and to give him company.

Please ensure that the team remains the same for my usage in the future!

Mum has been using Right at Home for about 4 years and is overall very satisfied. Most carers have been very kind and helpful and complete the tasks on the care plan. The admin staff are also friendly and do their best to carry out additional requests.

Very pleased with all you do.