Right at Home (Bristol)

Grd Flr, Unit 8, Eclipse Office Park, 20 High Street, Staple Hill, Bristol BS16 5EL
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9.9 66 Reviews
  • Right at Home (Bristol), Bristol
Right at Home in Bristol places clients at the centre of their services to ensure that people receive individualised care that has been tailored to their needs and preferences.

The agency has a rigorous recruitment and training process to ensure carers can deliver high quality care. There is a key focus on the continuous development of staff who are actively encouraged to further both their qualifications and participation in specialised training.

Care is delivered in a way which respects both clients' independence and dignity.
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Care Provided by Right at Home (Bristol)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Please contact us for our current rates for 30, 45 and 60 minute or longer visits, live in and both sleeping and waking nights
We can give you full weekly fee details as part of your free assessment

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Alison Taylor (Manager)

Right at Home (Bristol) Reviews (66)

9.9

Right at Home (Bristol) has a Review Score of 9.9 (9.933) out of 10, based on 10 reviews in the last 2 years.
Over all time Right at Home (Bristol) has 66 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Right at Home (Bristol)
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Total of 66, showing 21-40
Review from Kenneth R (Client) published on 2 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, very good. Some variation in care task implementation. Charge of £5 to cash/pay by cheque not justified (true cost is 43p). When hospital appointment is notified to me, I do not get fourteen days' notice so charging the client is unjustified for not giving fourteen days' notice to Right at
Home. I am pleased to be a client of Right at Home.
Reply from Paul Trinder, Director at Right at Home (Bristol)

Good to hear you are pleased with the level of service. As you are aware we provide assistance with paying electronically if you would like to take advantage of that possibility going forward.

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Review from E H (Client) published on 1 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care I've received is always of a very high standard. All of the carers are friendly and considerate towards my needs and are also keen to help me stay independent, which is really important to me.
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Review from Raymond V (Client) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a carer for half an hour each day, which is vital for me. All have been excellent and will do any task I want. I regard them all as friends. I have never been let down over the last five months.
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Review from Diane J (Daughter of Client) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the main, Mum's carers are caring, experienced, knowledgable and a pleasure to have in our home.
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Review from D M (Son of Client) published on 15 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home (Bristol) care staff have been visiting my 88 year old Mother for around 15 months now, and all the carers are friendly and attentive. On the very odd occasion when I've found the need to raise an issue it has been dealt with swiftly. I would have no hesitation in recommending this organisation
to anyone seeking care for a loved one.
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Review from Denise F (Daughter of Client) published on 26 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living with her sister in Bristol for the last few years and Right at Home embraced her care, along with my Aunty's. "The Sisters", as they were known, loved their visits and were respected and treated well. Although I didn't have any dealings directly with the office, we were treated
very fairly and felt valued as clients, something which is not always the case with care companies. The carers did what they were supposed to and medication prompting was taken seriously. Sadly, my beloved aunty has now passed away and my mother has returned to her home town. She misses some really lovely "friends" which the carers had become. Thank you Right At Home, Bristol.
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Review from Claire P (Daughter of Client) published on 30 April 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
The carers that I have met, whilst visiting my father, have been very pleasant and respectful. Dad is happy to say that he feels well cared for. As I manage his finances, I have issues with the Finance Department. His first invoice, in December, was incorrect, and despite numerous requests, this has
not been rectified. I have been made aware that another invoice is outstanding but again, despite numerous requests for a copy in order to make payment, this has not been received. All the staff that answer the phones are always very friendly and helpful. I requested an update to his support plan to be recorded but this is still to be actioned, more than six weeks later. I have recently found that on two occasions he has not been given one of his tablets. I raised this with the office after the first instance but it has happened again and I now feel the need to monitor regularly.
Reply from Paul Trinder, Director at Right at Home (Bristol)

As we have discussed, it is unfortunate that you have sent payment queries to non-reply email addresses nor mentioned that we have supported you in accessing local authority funding. As far as we are aware, all support plan issues have been addressed and you have access to this document and updates through our client portal. The leaving of a face mask on an external waste bin doesn't follow our PPE protocols and as you yourself have stated has only happened once during Covid. Your medication concern we addressed immediately as our app enables us to see during the day if a particular medication has been missed and act upon it. We monitor this daily. In summary, it would have been better, perhaps, if we had had the opportunity to talk these issues through - as your review intimates this does not fairly reflect on how our CareGivers perform.

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Review from Stephen H (Son of Client) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having had disappointing experiences in the past with other care organisations, my father has been quite cynical about the industry as a whole. However, I can honestly say that he is totally comfortable with Right At Home, cannot praise them enough and really looks forward to their visits. It is really
reassuring for our family to know that he feels happy and secure in the care of Right At Home - I wish we had found them earlier.
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Review from Andy C (Son of Client) published on 5 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team provided excellent care at home for my Mum and Dad over the past few months. All the visiting carers were extremely professional, reliable and friendly and quickly developed a great relationship with Mum and Dad in what was a difficult time for them. As circumstances changed the team were great
at adapting the level of support and frequency of visits to meet requirements.
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Review from Karen F (Daughter-in-law of Client) published on 16 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home have been looking after my father in law for over 2 years. They have been terrific! Flexible if we needed them more often, they all had a great rapport with him. I would recommend them happily to anyone looking for home care in Bristol. My father in law is at present now in a care home.
We are unsure if it will be ongoing, and if not, will be hiring Right at Home again.
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Review from Donna B (Daughter of Client) published on 4 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend Right at Home carers as provide excellent care to people in need of all ages. They are reliable, caring & always on call to discuss any concerns or needs you may have. During the covid 19 pandemic, the carers have gone up & above the call of duty.
I'd like to say a big thank you.
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Review from Judy D (Daughter of Client) published on 9 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful to all the staff at Right at Home (Bristol) who have been giving care to my mum now 89, over the last 2 years. Each caregiver brings different qualities, the office staff are so friendly and efficient. My mum was struggling to manage recently, her dementia getting worse, I hadn't seen
her for 6 weeks due to Covid19 restrictions but realised things weren't right and decided I needed to visit. I have been staying with her a lot over the last 5 weeks but live 2 hours away so Right at Home were able to organise a weekend carer to give me a break for few weekends. We now have a live-in carer, which was organised really quickly by the manager and his team. I feel lucky that all these caregivers are prepared to continue working during the recent difficult times. Thank you Right at Home (Bristol), I can relax now!
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Review from Bill R (Son of Client) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A professional, supportive and flexible service. The office staff were always responsive to changing needs and the carers related well to my mother's needs. The shopping service was particularly helpful during our social isolation.
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Review from A W (Daughter of Client) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home Bristol has been giving daily care to my mum for two years now. Despite being 95 she still lives independently and just needs a little care daily, with reminders to eat and take medication, etc. with lots of visits from family. The Covid-19 lockdown left my mother alone in her own property
without the usual family visits and I was very scared that her physical and mental health would deteriorate drastically. Thank goodness for Right at Home Bristol. They have continued to provide an uninterrupted care service and seen to her needs every day in very difficult circumstances for both the company and all their employees. They have done an outstanding job in these very difficult times, getting a carer to Mum every day on schedule and ensuring her safety. Mum is fine, confused about what has been happening, and missing family, but fine. I clap for all the domicilary care workers who are out there every day doing such work. You are outstanding, one and all.
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Review from Susie P (Daughter of Client) published on 14 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A really good care company, who go out of their way to adapt care services to my mother's ongoing needs. Brilliant in an emergency (for example when Mum's wheelchair handle got jammed and we couldn't get her in the lift just at the time a care visit was due, the office staff liaised with the carers
out and about to move the schedule around so that we could delay the care visit, get a temporary fix for the wheelchair, and then the carer came.). Really good at working with family, and to look at care holistically across visits, carers and time, for example, if there is a minor health issue, it is recorded, and at subsequent calls, carers are actively following up on checking that things are progressing correctly. An agency that tries to operate as a 'family' and go the extra mile, for example by organising an inviting Mum to a Christmas carol service in December. They're really good!! I trust them to do the best job they can for Mum.
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Review from R C (Daughter of Client) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been using Right at Home care services since May 2019.
She was concerned about having carers to help, but since the beginning, they have been very kind, compassionate and caring.
Nothing has been too much for them, and as a result, she really looks forward to seeing them.
The office staff,
especially the team leader; has been wonderful in accommodating our needs as well as showing concern for the whole family.
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Review from J L (Husband of Client) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my wife's coordinator has been in charge the overall service has improved 100% she is an amazing person full of love and care for all she comes into contact with. I regard her as part of my family. I would trust her with my life she has saved my wife's life on several occasions, she is our rock
a true one in a million.
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Review from Jane E (Daughter of Client) published on 28 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home have been caring for my mum on a daily basis and we are all very pleased with the care she receives. They have helped mum very much to be able to cope in her own home.
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Review from Ann P (Wife of Client) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The ladies involved with my husbands care from Right at Home are caring and considerate. Carers aren't automatically caring people, these go 'over and above the call of duty' and are very supportive of me. I feel so much better after they have been. I am my husband's main carer.
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Review from Mark E (Son of Client) published on 28 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the office to the carers nothing is a problem.
They are always on time and even when last-minute early hospital appointments are made they always go the extra mile to sort new times.
Christmas this year they even had a trip to a carol service which went down very well with my mum who is 94.
She
loves conversation with them and they are always busy whilst still having time to engage in conversation.
Very pleased.
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Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Right at Home (Bristol) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.933 for Right at Home (Bristol) is calculated as follows: ( (56 Excellents x 5) + (4 Goods x 4) ) ÷ 60 Ratings = 4.933
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Bristol) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Oct 2020

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (14)

Meet the Team (5)

Paul

Paul Trinder

Job Title: Managing Director Joined: 2013

Right at Home has such a refreshingly professional and individual approach to providing quality home care.


On my return to the UK after 20 years away, this was the one business that actually had a set of values that I could believe in, and made me want to contribute.


You have to ask yourself some difficult questions before agreeing to trust somebody else to look after your family.


Right at Home gave me the answers that I needed to hear when I asked myself those questions: quality, reliability, compassion, humour, thoughtful, thorough and honesty.


Delivering care can be both difficult and stressful, but so rewarding. Having a team of carefully selected and properly trained people who are passionate about what they do, can really make a difference.


I’ve always worked in the service sector, and the need for quality, management of risk, transparent ethical behaviour and getting the best out of people have always been part of the recipe for keeping a client content. Helping the Polish Government establish their social rental housing system was a great privilege, but this is even better – with Right at Home, you get to help people stay independent with dignity.


It’s a great feeling to take home in the evening to the family.

Alison

Alison Taylor

Job Title: Registered Manager Joined: 2021

Registered Manager, Right at Home Bristol.

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Karen Jones

Job Title: Field Care Manager

Field Care Manager, Right at Home Bristol.

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Joanna Forde

Job Title: Care Manager- Staff Joined: 2023

Care Manager- Staff, Right at Home Bristol.

Bernadette

Bernadette Tsangari

Job Title: Community and Events Coordinator Joined: 2022

Community and Events Coordinator, Right at Home Bristol.

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