Right at Home (Bristol)

Grd Flr, Unit 8, Eclipse Office Park, 20 High Street, Staple Hill, Bristol BS16 5EL
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9.9 66 Reviews
  • Right at Home (Bristol), Bristol
Right at Home in Bristol places clients at the centre of their services to ensure that people receive individualised care that has been tailored to their needs and preferences.

The agency has a rigorous recruitment and training process to ensure carers can deliver high quality care. There is a key focus on the continuous development of staff who are actively encouraged to further both their qualifications and participation in specialised training.

Care is delivered in a way which respects both clients' independence and dignity.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Please contact us for our current rates for 30, 45 and 60 minute or longer visits, live in and both sleeping and waking nights
We can give you full weekly fee details as part of your free assessment

Good to Know

Group/Owner

Person in charge

  • Alison Taylor (Manager)

Right at Home (Bristol) Reviews (66)

Total of 66, showing 61-66
9.9

Right at Home (Bristol) has a Review Score of 9.9 (9.933) out of 10, based on 10 reviews in the last 2 years. Over all time Right at Home (Bristol) has 66 reviews.

Overall Experience

  • 56
  • 9
  • 1
  • 0
  • 0

Date Published

66
6
6
10
56

Review from Mary A (Daughter of Client) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers from Right at Home called twice a day to my mother while I was away on holiday. They came for approximately 5 weeks. When I arrived home my mother told me she was very happy with the care she had received. This was the first time I had care for her but would not hesitate to use them again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ronald W (Relative of Client) assisted by family/friend published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers cannot be praised enough for all their efficiency, caring in all they do. Nothing is too much trouble. Also, the office staff are accommodating in all ways and will help with any enquiries you have and very informative and helpful. They make life so much easier and we would recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michelle R (Daughter of Client) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's main carer is passionate about what she does. As the face of Right at Home Bristol she sells the brand.
With my dad's main carer I know dad is safe and well cared for. Dad says she is his friend. His carer treats my dad with dignity and respect.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Raymond J (Client) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have regular carers who support me with my shopping and taking me shopping I really need my service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from William M (Client) published on 27 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Right at home always send someone known to us, that understand the needs and wishes of the client. They are friendly and sociable and try to take time to talk when completing tasks. They also do small household tasks for the carer if time allows which is very much appreciated. Although we have had a
price increase of 13% I feel the carers should receive a fair increase in their pay.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John (Friend of Client) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend had no realtives in this country so was on his own. At 90 he had issues with his health and company. He wanted to stay in his own home for as long as possible. Right at Home provided support and friendship generally looked after him as one for heir own and allowed him to do this until his
death. They were always open and communicated his issues to doctors and health visitors. I was glad to see my friend got his wish.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Right at Home (Bristol) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Right at Home (Bristol) is calculated as follows: ( (56 Excellents x 5) + (4 Goods x 4) ) ÷ 60 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Bristol) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Oct 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (14)

Meet the Team (5)

Paul

Paul Trinder

Job Title: Managing Director

Joined: 2013

Right at Home has such a refreshingly professional and individual approach to providing quality home care.


On my return to the UK after 20 years away, this was the one business that actually had a set of values that I could believe in, and made me want to contribute.


You have to ask yourself some difficult questions before agreeing to trust somebody else to look after your family.


Right at Home gave me the answers that I needed to hear when I asked myself those questions: quality, reliability, compassion, humour, thoughtful, thorough and honesty.


Delivering care can be both difficult and stressful, but so rewarding. Having a team of carefully selected and properly trained people who are passionate about what they do, can really make a difference.


I’ve always worked in the service sector, and the need for quality, management of risk, transparent ethical behaviour and getting the best out of people have always been part of the recipe for keeping a client content. Helping the Polish Government establish their social rental housing system was a great privilege, but this is even better – with Right at Home, you get to help people stay independent with dignity.


It’s a great feeling to take home in the evening to the family.

Alison

Alison Taylor

Job Title: Registered Manager

Joined: 2021

Registered Manager, Right at Home Bristol.

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Karen Jones

Job Title: Field Care Manager

Field Care Manager, Right at Home Bristol.

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Joanna Forde

Job Title: Care Manager- Staff

Joined: 2023

Care Manager- Staff, Right at Home Bristol.

Bernadette

Bernadette Tsangari

Job Title: Community and Events Coordinator

Joined: 2022

Community and Events Coordinator, Right at Home Bristol.

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