Right at Home Petersfield

35 Lavant Street, Petersfield GU32 3EL
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Top 20 award
10 12 Reviews
Right at Home Petersfield offers home care to people living in their own homes in East Hampshire.

Their carers do their utmost to make a positive difference to the lives of those they care for and are committed to enabling them to live happily in familiar surroundings.

Their care visits are a minimum of one hour which helps build trusting relationships with the people they care for.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32 – £36.50

All visits are itemised in your fortnightly invoice and charged in arrears. A fully refundable deposit is taken at care commencement.

These prices are only a guideline, please contact Right at Home Petersfield to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Nicola Haggar (Registered Manager)

Right at Home Petersfield Reviews (12)

10

Right at Home Petersfield has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Right at Home Petersfield has 12 reviews.

Overall Experience

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Review from Jane W (Daughter of Client) published on 28 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have had to get care for my father, I have had nothing but amazing service from Right at Home. They came out immediately and care was arranged within the week and I have not been let down once, they go above and beyond and I have nothing but praise for all the staff both in the office and actual
care givers too. A huge thank you to everyone.

Reply from Louise Reeve, Deputy Care Manager at Right at Home Petersfield

Thank you so much for your kind words! We're thrilled to hear that you are receiving an excellent service from all of the team. I'm incredibly proud of our team and it's rewarding to see that reflected in your feedback. We truly appreciate your support and look forward to continuing to work together.

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Review from E S (Father of Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always an excellent service, support very reliable and caring.

Reply from Louise Reeve, Deputy Care Manager at Right at Home Petersfield

Thank you for your review. We're pleased to hear that you had such a positive experience with us.

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Review from Philip C (Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have had a more helpful and caring service from Right at Home Petersfield. We look forward to a continued relationship with them.

Reply from Louise Reeve, Deputy Care Manager at Right at Home Petersfield

Thank you for you lovely review. It is a pleasure visiting you and your wife.

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Review from John G (Husband of Client) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first contacted Right at Home in April of this year. I required some help in looking after my wife, who is disabled and also to take over some of the household chores. Their staff were always very helpful and cheerfully tackled any job I asked them to do very efficiently. I had visits twice a week
and was always informed in advance who was coming and at what time. If there was a problem, like broken down car or illness, a substitute was always found. Because of altered circumstances I am not requiring their services for the immediate future, but if these change I will not hesitate to employ them again. I would thoroughly recommend Right at Home to anyone requiring help with caring for a loved one or with household chores.

Reply from Louise Reeve, Deputy Care Manager at Right at Home Petersfield

Thank you for your kind words. We are very pleased that you were happy with the service we provided. It is always our goal to ensure customers have the best of care and your feedback is truly appreciated.

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Review from Matthew H (Son of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Right at Home team in the Petersfield office are all superstars as far as my whole family feels. They have made a very challenging and distressing time for my elderly Father, who time has caught up with, far less stressful to deal with. They did this through their total flexibility, support, and
empathy. As often is the case with these situations, the need for care crept up on us and then became urgent and they were so supportive and went the extra mile to assist us at short notice. Nothing was too much trouble. All the people we have dealt with were superb. We are very grateful - thank you all!

Reply from Louise Reeve, Deputy Care Manager at Right at Home Petersfield

Thank you so much for your lovely review. Everyone at Right at Home who had contact with your Dad enjoyed visiting and being part of his care.

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Review from Kate F (Daughter of Client) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Right at Home Petersfield enough. They were an incredible support to my Mum and our family when she was dying of terminal cancer. Mum's wish was to be able to die at home and Right at Home couldn't have been more supportive or compassionate with helping us enable Mum's wishes. Mum
also had a beloved elderly black lab who also had terminal cancer, and it was her wish that he received the same quality of care, again the team at Right at Home Petersfield couldn't have been more brilliant with him well which gave Mum so much peace. The carers and team were knowledgeable, supportive, and brilliant.

Reply from Louise Reeve, Deputy Care Manager at Right at Home Petersfield

Thank you for your lovely review. Your mum and her lovely dog were an absolute pleasure to look after and all the Team loved visiting and making sure all her wishes were carried out.

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Review from Jackie B (Client) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the ladies who looked after me while my daughter was away. They all made me feel very comfortable and at ease with them. They were all very thorough. We will certainly have them again when my daughter is away.

Reply from Duncan Cameron, Owner at Right at Home Petersfield

Thank you for the lovely review. The team enjoyed supporting you and looks forward to doing so again in the future.

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Review from Sharon H (Mother of Client) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always pleased with the service received. The staff are always friendly, helpful and reliable. I would definitely recommend Right at Home.

Reply from Louise Reeve, Deputy Care Manager at Right at Home Petersfield

Thank you for the lovely review. I know all the caregivers enjoy visiting.

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Review from Lindsay E (Daughter of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home Petersfield has been providing care for my elderly father since his mobility had reduced and he'd had a couple of falls at home. My brother and I were concerned as he lives alone and neither of us lives locally so we now feel more reassured to know that carers are visiting him for a couple
of hours in the morning 3 times a week (on the days when he is without any other visitors). Dad looks forward to seeing a friendly face and having a chat and a cup of tea and the carers also assist him with showering/preparing meals and any other odd jobs. The deputy care manager and the team have always communicated any concerns promptly and we are very impressed with their caring and professional attitude. We would therefore have no hesitation in recommending them.

Reply from Louise Reeve, Deputy Care Manager at Right at Home Petersfield

Thank you for your lovely review. It is a pleasure caring for your dad and we always look forward to visiting him. I will make sure the team receive your feedback.

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Review from Michael L (Husband of Client) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Parkinson's and Right at Home has been providing care in the mornings and evenings. In the morning, this entails help to get up, shower and dress, whilst in the evening she receives help to prepare for and get into bed. This has been very successful and she has enjoyed the companionship
provided and feels confident with all the people who attend. I have also found the staff extremely pleasant and it is reassuring for me to know that she is being well looked after. The visit schedule has been matched to our requirements and timekeeping has been excellent with immediate notification should any problem arise. We have also been impressed by the regular contact from the management to ensure that we do not have any problems. From our experience to date, we do not hesitate to recommend this home care agency.

Reply from Louise Reeve, Deputy Care Manager at Right at Home Petersfield

Thank you for the lovely review, we are very pleased it's going well. Your wife is a pleasure to look after.

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Review from Richard C (Son of Client) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home Petersfield provides an outstanding, first-class, professional and reliable service. All of the staff are engaging and caring and we feel very lucky to have found them to provide the services and support to Mum.

Reply from Louise Reeve, Deputy Care Manager at Right at Home Petersfield

Hi Richard, thank you for the wonderful review, I will pass your comments on to the rest of the team.

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Review from Alister T (Son of Client) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The placement of home care for a parent or relative is a step that is not always easy to take for either party. The recently established Right at Home office in Petersfield has provided complete professionalism, reliability and excellent communication along with sensitivity, compassion and genuine ongoing
care with their team for my elderly, but still fiercely independent, mother. I wholeheartedly recommend anyone who finds themselves in a similar position requiring home care services to contact them.

Reply from Louise Reeve, Deputy Care Manager at Right at Home Petersfield

Thank you for the lovely review, I will pass your comments on to the rest of the team.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Right at Home Petersfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Right at Home Petersfield is calculated as follows: ( (72 Excellents x 5) ) ÷ 72 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Petersfield is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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News (10)

News

Previous Events

There are no previous events for Right at Home Petersfield

Awards / Recognitions (11)

Top 20 Large & Mid-size Home Care Groups 2025

Recipient: Right at Home UK

Date: Friday 30 May 2025 More details

Top 20 Home Care Providers South East England 2025

Recipient: Right at Home Petersfield

Date: Friday 30 May 2025 More details

Top 20 Large & Mid-size Home Care Groups 2024

Recipient: Right at Home UK

Date: Friday 31 May 2024 More details

Meet the Team (11)

Louise

Louise Reeve

Job Title: Deputy Care Manager (Petersfield)

Hi, my name is Louise, I am the Deputy Care Manager for Petersfield. I love the variety of work, the clients and being able to support a team of outstanding carers in my role. I am passionate about our clients feeling well looked after, and that they enjoy their visits. I am a Dementia Friend which helps understand some of our client's needs. I love the flexibility of the job and am hoping to continue and progress through the Petersfield and Havant group.
When I’m not working I love baking, musicals, watching sports and walking.
... Read more
Nickki

Nickki Haggar

Job Title: Registered Manager

I was born and raised in Chichester, and have been involved in the Care Sector for over 30 years.

I strongly believe that people should feel safe in their homes and receive the highest standard of care as a matter of course. Clients must remain in control of their services and are central to all that we do.

I recognise the difficulties that people face when choosing care for their loved ones and I like the way Right at Home has a genuine ethos for delivering high standards of care. Our friendly reliable staff are always prepared to go the extra mile to ensure that the client's care needs are met and that’s how it should be. That’s why I’ve chosen to join the Right at Home team and I am excited to be making a difference to our clients and their families’ lives.
... Read more
Duncan

Duncan Cameron

Job Title: Owner/Director

Since leaving Cardiff University almost 30 years ago I have spent most of my working life in the healthcare industry, initially working as a GP drug rep in the Portsmouth area, then I went on to head up a sales team for a government-owned blood plasma company. Whilst I thoroughly enjoyed my time working for and with the NHS, I came to realise that I wanted the opportunity to personally make a difference and to give something back to society.

I grew up in a small Surrey village, the son of a GP and a Practice Nurse, where the surgery was attached to the home. The emphasis on care and support in the community was ever present and I learnt from watching my parents how you can make a massive difference in people’s lives through offering your time and assistance.

I also witnessed first-hand the demise of my aunt who lived with Alzheimer’s disease at a relatively young age and was saddened at her rapid decline. By helping to raise awareness and offering good quality support I believe we can improve the quality of lives and hopefully slow the deterioration whilst we search for a cure.
... Read more
Mark

Mark Wilson

Job Title: Accounts and Systems Manager

Joined: 2017

I have been working for Right at Home since 2017 and have enjoyed every minute. The training is top notch and relevant, with a team that provides practical support and friendship. This has enabled me to provide the best care possible to our clients.

I support our Business Owner, Duncan, with payroll matters and client invoicing. It’s something I enjoyed in my past career and felt my skills and knowledge were transferable. I still like to carry out care calls however, as this is a hugely rewarding element of my working life. After all, being able to make a positive difference to my clients’ lives is immeasurable!
... Read more
Suzanne

Suzanne Wilson

Job Title: Recruitment Administrator

Joined: 2018

Hi, I'm Suzanne and I've been working for Right at Home since 2018. Unfortunately, due to health reasons, I had to give up my beloved CareGiver role but jumped at the opportunity to fill the role of Recruitment Administrator which is challenging and highly enjoyable.

In my spare time I enjoy reading the 'old classics', travelling and spending time in the forest or on the beach with my Cockapoo Indie.
... Read more
Devon

Devon Coombes

Job Title: Senior CareGiver

Joined: 2024

I am a mother of 3 lovely children and I enjoy spending time with them.
I am a a huge foodie and love trying new places to eat and cooking new things. I love walking, and my partner and I are often looking for new places to explore, though the children are not so keen on this - lol.

I have a bubbly personality and love to make people laugh.
I would like to think that people appreciate my caring nature, and that I make people smile. I would put anyone before myself to ensure that they are happy.
... Read more
Lucy

Lucy Flint

Job Title: CareGiver

Joined: 2024

I have 2 daughters aged 17 and 20. I love music, especially Classical.
I’m a Classically Trained Pianist, Organist and Viola player.
I’ve lived overseas in France, Italy and St Petersburg and speak French, Italian and Russian.
... Read more
Jody

Jody Austin

Job Title: CareGiver

Joined: 2024

I live on a sheep farm near Fernhurst with my partner, son and three dogs. I love going for walks with Pembrokeshire being one of my favourite places. I have worked in the care sector for 26 years with disabled and elderly clients. I love the feeling of making a difference to someone's life and enjoyed receiving my GEM award for recognition for great care.
... Read more
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Jonathan Govey

Job Title: CareGiver

Joined: 2024

I love Shakespeare and reading history, biographies. I also like the theatre and music . I play the piano to a high standard both classical and jazz. And I am currently learning the guitar
To relax I enjoy watching sport especially Liverpool FC. I like holidays too . Greece, Turkey. Anywhere hot!
I love spicy food Indian and Chinese and getting out and about. In particular a countryside or a city break.
... Read more
Emily

Emily Stroud

Job Title: CareGiver

Joined: 2023

Hi, my name is Emily I have been with Right at Home since 2023 and live with my partner in Clanfield. I love my work as it's thoroughly rewarding - I enjoy putting a smile on my clients' faces.
... Read more
Megan

Megan Pollard

Job Title: CareGiver

Joined: 2025

I have a small family that includes my mum, stepdad and two siblings. I also have two nieces and a nephew, who I adore.
I have been with my partner for three years and made the big move from Wales to Petersfield together.
I don’t have children yet, but I have a dog called Penny. Together we enjoy exploring the area and hiking hills and mountains when in Wales.
I enjoy painting and cooking in my free time.
I love having friends around to cook for and experimenting with new dishes. I have an interest in history, particularly the Tudor period.
... Read more

Frequently Asked Questions about Right at Home Petersfield

What Type of Services does Right at Home Petersfield offer?

Right at Home Petersfield offers Home Care.

How many Carers does Right at Home Petersfield employ?

Right at Home Petersfield employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home Petersfield to verify any information. View our terms and conditions. Right at Home Petersfield has an Enhanced Service - more info.