Right at Home Barnet & Edgware

Kingsbury House, 468 Church Lane, London NW9 8UA

Right at Home Barnet & Edgware provides quality care and support to clients and their families by understanding as much as they can about them and their needs.

All care plans and packages are tailored for each client and all elements of the package are reviewed often and always as needs change.

The carers at Right at Home Barnet & Edgware are a crucial part of the service. They are highly motivated, fully trained and always supported to deliver the best care possible.

Carers are matched to clients to help build a strong relationship between them, this is important to enable the delivery of a quality person-centred care service.

Group : Right at Home UK

Person in charge: Anusia Bhudia (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 15

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Right at Home Barnet & Edgware: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Right at Home Barnet & Edgware is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Right at Home Barnet & Edgware in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.933 for Right at Home Barnet & Edgware is calculated as follows: ( (28 Excellents x 5) + (2 Goods x 4) ) ÷ 30 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Right at Home Barnet & Edgware is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Right at Home Barnet & Edgware has a Review Score of 9.9 (9.933) from 5 Reviews

Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Right at Home Barnet & Edgware?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Right at Home Barnet & Edgware

  • Son of Client/Service User
    2
  • Client / Service User
    1
  • Niece of Client/Service User
    1
  • Wife of Client/Service User
    1

Right at Home have been providing a carer for my father since January 2018. I have found the management team to be very professional, courteous and responsive to our needs. The carer is knowledgeable, professional, efficient, prompt and kind. All in all, I feel we are getting the desired level of care and cannot hope for more.

How likely would you be to recommend Right at Home Barnet & Edgware? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Nikesh Karia at Right at Home Barnet & Edgware responded to this review on 16 Apr 2018:

Dear Ash, many thanks for your kind words, it really does mean a lot to us. It is a pleasure to be able to help provide care for your father, we are pleased that you are happy with the care and service we are providing.

Right at Home Barnet & Edgware were a pleasure to deal with. The managerial staff were professional and covered off administrative matters efficiently. They were also very understanding and considerate of my father's condition, allowing us the flexibility that we required. The carer herself was kind and thoughtful, hardworking and punctual. I was pleased with the service and would recommend it to those who need support to help care for their loved ones.

How likely would you be to recommend Right at Home Barnet & Edgware? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Right at Home Barnet & Edgware were flexible and responsive to ensure they met the needs of the client. Support from office staff and management was excellent. We were kept fully informed of any staff changes which we appreciated. A very good service.

How likely would you be to recommend Right at Home Barnet & Edgware? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Very professional and courteous service. Always goes the extra mile. Could not ask for anything better. Extremely satisfied. Would have preferred current carer to do longer hours. Expensive but excellent.

How likely would you be to recommend Right at Home Barnet & Edgware? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My uncle is extremely appreciative of Right at Home's services which have been very professional and have enabled him to remain in his home whilst taking much of the worry from our shoulders. His care staff have been delightful, very competent and very encouraging. The management team are also very competent, flexible, hands-on, friendly and accommodating.

How likely would you be to recommend Right at Home Barnet & Edgware? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

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Awards / Recognitions

February 2017

Best Employers in Care Awards

Recipient: Right at Home UK

Date: Wednesday 08 Feb 2017

more details

April 2016

Top 10 Home Care Groups 2016

Recipient: Right at Home UK

Date: Friday 01 Apr 2016

more details

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