Right at Home (South Trafford)

Caidan House Business Centre, Canal Road, Timperley, Altrincham WA14 1TD

Right at Home (South Trafford)
Right at Home (South Trafford)
Right at Home (South Trafford)

From companionship through to 24-hour live-in care, Right at Home provides a flexible service tailored to the needs of individuals.

Right at Home’s professional team work closely with individuals and their families to ensure the best possible outcomes are achieved.

Carefully trained and friendly carers provide help with a wide range of tasks including housework, shopping, meal preparation, physical assistance as well as medication administration or end of life care.

Carers also place great emphasis on providing emotional support for individuals. Something as small as sharing a cup of tea and having a chat, or sharing a joke, can make a huge difference to the health and well-being of the person being cared for.

Group : Right at Home UK

Person in charge: Mark Beeby (Owner)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Right at Home (South Trafford): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

10 Right at Home (South Trafford) has a Review Score of 10 (10.000)

The Review Score of 10 (maximum of 10) for Right at Home (South Trafford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Right at Home (South Trafford) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Right at Home (South Trafford) is calculated as follows: ( (96 Excellents x 5) ) ÷ 96 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Right at Home (South Trafford) is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Right at Home (South Trafford)?

  • Extremely LIKELY
    16
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Right at Home (South Trafford)

  • Daughter of Client/Service User
    7
  • Son of Client/Service User
    4
  • Client / Service User
    1
  • Father of Client/Service User
    1
  • Granddaughter of Client/Service User
    1
  • more

My mum has been receiving physical care emotional support and companionship following an accident. Care was started at short notice following a very comprehensive and professional assessment. As situations changed so did the frequency of visits. I can't praise the staff highly enough. My mum is delighted and looks forward to visits. Mum felt that the only option for her future was residential care as she didn't want to be a burden to her family. With the help of Right at Home, she is able to continue to live in her own home with the support of people she likes. I am amazed at the standard of care given and the compassion shown to mum and me.I would not hesitate to recommend them to anyone.

How likely would you be to recommend Right at Home (South Trafford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We were delighted with the service provided by ‘Right At Home’ for the support of my mother. We were made to feel straightaway that the service was all about the needs of the individual and so it proved to be. My mother, a dementia sufferer, benefitted greatly from the visits of the carers, who provided support for her in a variety of ways. The service was flexible, adapting to changing circumstances, and the carers were always on time and very attentive. I would have no hesitation in recommending ‘Right At Home’.

How likely would you be to recommend Right at Home (South Trafford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

It was a huge decision for my family to appoint carers for Mum who suffers from dementia. Initially, Mum was adamant that she did not want carers coming into her home but the situation was becoming increasingly difficult both for her and the family. I can't emphasise how much 'Right At Home' carers have changed both Mum's and our lives to the point that the family as a whole could not survive without them. The team that care for Mum consist of four ladies and Mum is now very fond of all of them. I understand that all members of the team are NVQ qualified (or taking the qualification) in caring for someone with dementia, so much so that the family often refer to them for advice on dealing with Mum's behaviour. This advice has been so valuable to us in dealing with Mum's condition. The ladies treat Mum with dignity and compassion and nothing is too much trouble. Without hesitation, I recommend this company to anybody thinking of appointing an outstanding and professional caring team.

How likely would you be to recommend Right at Home (South Trafford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We were surprised and delighted by the quality of care provided by the ladies from the agency, for our son. The attitude and efficiency of each of the ladies who comprise the small team of his carers was a shock, a delightful shock, when we observed their dedication to our son's care needs. Communication is an important element of care and our son is talked to while they carry out their duties. The ladies are, without exception, able to communicate effectively and professionally with us, his parents, about what is needed by our son, at the end of each visit. Communication with the management is also effective, with rapid and knowledgeable responses to our calls and e-mails.
Thank goodness that we found them and that they, in turn, were able to provide the necessary care with efficiency and to such an impressive standard.

How likely would you be to recommend Right at Home (South Trafford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Mark Beeby, Managing Director at Right at Home (South Trafford) responded to this review on 31 May 2017:

Thank you Beryl! Our carers love caring for your son and will be delighted to read this.

The name of the agency reflects, accurately in my view, the quality of the care that it has provided for our son. The ladies are both caring and very competent and seem to know, by training and, probably, by instinct, just what is needed by our son, each time that they visit.
At the initial visit, it was clear that they were able to carry out the necessary care and to make our son enjoy their presence in helping him, in the morning, at the afternoon visit, or at his bed-time.
The carers come on time, at the agreed times and are able to carry out the necessary tasks to help our son, without seeming to be in a rush.
They are always cheerful and able to communicate, effectively and accurately, what they have observed and what our son's condition and mood is during their visit.
Our son is happy with their assistance and that, in turn, makes us, as parents, happy and reassured that the care being provided is right for our family's need.

How likely would you be to recommend Right at Home (South Trafford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Mark Beeby, Managing Director at Right at Home (South Trafford) responded to this review on 31 May 2017:

Thank you David! Lovely to read this.

We have a regular carer who came to look after my mum and who comes to stay with us. She is 86 and a very private person she was brilliant with her. And mum felt she kept her dignity very much. Thank you for all you did.

How likely would you be to recommend Right at Home (South Trafford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Mark Beeby, Managing Director at Right at Home (South Trafford) responded to this review on 07 Apr 2017:

Thank you very much for your kind words.

When my mother started to be unable to look after herself properly, I wanted to bring in a care agency who would provide more than just the basic care she needed. I met with the staff from Right at Home (South Trafford) and was impressed by their professionalism. Since using them I have been exceptionally pleased by the standard of care she is receiving, my brother commenting on how it is a weight off his mind now she is being looked after by people who care. They cook, clean and generally look after her - getting her up in the morning, helping her to clean up accidents with dignity, and even call late evening to put her to bed and make sure she is alright. With her loving fish and chips, they even go out to buy them for her twice a week.
My mother is not the easiest of people to deal with in her old age but the carers put this to one side and have strategies to bring her around and engage with them.
Thank you, excellent work and I highly recommend you to others in similar positions.

How likely would you be to recommend Right at Home (South Trafford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Mark, Managing Director at Right at Home (South Trafford) responded to this review on 24 Feb 2017:

Dear Andrew, thank you very much for your kind words. The girls have really made progress with your mum and love looking after her.

My mother had a fall a few weeks ago which affected her mobility badly and also contributed to the onset of other health complications resulting in a huge change in her ability to take care of herself within a short period of time. I found Right at Home (South Trafford) on the website and can only say what fantastic help they provided to our mother when she needed it most. All the staff were very professional and compassionate in every degree. Thanks again from my mother and myself.

How likely would you be to recommend Right at Home (South Trafford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Mark Beeby, Managing Director at Right at Home (South Trafford) responded to this review on 22 Feb 2017:

Thank you very much for this Andrew. Our carers are brilliant and will love this feedback.

Right from the start, we as a family felt completely amazed at the level of care all the girls provided for my Grandad. Our situation was very hard but all the staff were incredible and regularly kept me up to speed with an update on my Grandad's progress. My Grandad sang their praises and he came on leaps and bounds, I would highly recommend Right at Home to anyone who needs extra care because it gave all my family peace of mind that my Grandad was getting the extra care he needed. Thanks for everything.

How likely would you be to recommend Right at Home (South Trafford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Mark Beeby, Managing Director at Right at Home (South Trafford) responded to this review on 23 Jan 2017:

Dear Katie,
Thank you for this lovely review. The team will be thrilled to hear this.

I want to thank you for making what has been a stressful decision much easier for myself and my parents. I knew my mum and dad wanted to stay in their own home but were reluctant to accept help or support as they were "managing". We knew they would feel apprehensive and I wanted to try and make it as painless as possible. I wanted to make sure they were at the centre of their care as well as being safe. As a healthcare professional myself I could see my parents struggling to keep on top of things but living 120 miles away I was struggling to support them. I have certainly found a care agency that truly looks after my parents. I cannot thank the team enough for the support and ongoing advice they have given me. I feel completely assured that my mum and dad are truly getting the best and if there are any problems I get a call. We have had to change things regularly because my mum has been in and out of hospital but nothing is too much trouble. I would highly recommend Right at Home

How likely would you be to recommend Right at Home (South Trafford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Mark Beeby, Managing Director at Right at Home (South Trafford) responded to this review on 17 Nov 2016:

Dear Janet, Thank you very much for your kind words. It is an absolute pleasure helping your parents maintain their independence at home. The team will be thrilled to see this review.

It is hard to introduce carers to my (previously) independent mother who is reluctant to admit she needs any help and support when the support is as much for us, her family, as for her. Right at Home has a introduced a wonderful carer for my mother and made it easy, the service is truly faultless, kind and compassionate, and bodes well for the future when we can anticipate needing to increase the level of support needed.

They are diligent in all they do, flexible and professional.

Can't recommend them highly enough.

How likely would you be to recommend Right at Home (South Trafford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Mark Beeby, Managing Director at Right at Home (South Trafford) responded to this review on 16 Mar 2016:

Dear Terry, thank you very much for your kind words. We know we would be nothing without our fantastic team or carers. Testimonials like this mean a lot to the whole team. Thanks again, Mark

We can not thank the care team at Right at Home enough, we have had carers for my mother and father several times over the years, and we have never been pleased with the service provided. We are thrilled with everything the whole team have done for us, mum has enjoyed the carers company immensely. Working away from the UK and organising emergency care providers can be very stressful, the manager and the team, supported and helped me, having everything in place to enable my mum to come home from the hospital and maintain her very independent life. This has most definitely helped my mum recover from her fall and gain the confidence she needs to continue living on her own. Thank you very much to all at Right at Home.

How likely would you be to recommend Right at Home (South Trafford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My family has used Right at Home to provide live-in care for my Mum for the past five months and we are very happy with the care received.
The agency has been very professional in all aspects of organising the care package which is complex and reflects a high level of need. There has been excellent liaison between the management and our family and any problems which have arisen have been quickly sorted out, through discussion and good communication.
It has been useful to read the carer's file and the clear recordings provide a good overview of the day-to-day care provided.
The agency has always been understanding and flexible and the carers have been competent and caring, which has meant that we have had no concerns about Mum's care and believe that we have made the right choice in selecting Right at Home.

How likely would you be to recommend Right at Home (South Trafford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The decision to appoint a home care agency is difficult for both client and family. My mother is very independent and found it difficult to accept that she needed some help. We had tried a number of different agencies which had not been successful. So pleased we found Right at Home. Their approach was exemplary and they place the client at the centre of everything; accessing them as an individual person. This helped in our choice and the confidence we had in appointing Right at Home. Can highly recommend Right at Home, the service they provide is caring, professional and with respect and sensitivity. I am so pleased to have found them and my mother is happy with the service she receives from her carer.

How likely would you be to recommend Right at Home (South Trafford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We are absolutely delighted with the care and attention shown to my mother in law by Right at Home.
It gives us peace of mind when we cannot be there and the frequent updates are very reassuring.
For her to see a friendly face with general chit-chat, light household duties, preparing a meal, it makes her life that much easier.
Thank goodness for this team as they do an excellent job.
I would recommend to anyone who needs extra care.

How likely would you be to recommend Right at Home (South Trafford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The Manager and his team are without a doubt one of the most professional, caring and flexible home care agencies in the area. From my initial telephone conversation with him I knew straight away I had found someone who genuinely cared about his clients.

I knew mum would need a softly softly approach introducing 'strangers' into her home as she is fiercely independent and as I watched the carer talking to mum and more importantly listening to mum, I could see the approached she used soon won mum over.
In the last few months we have had to occasionally change the routine of the visits, this has been instantly reorganised to suit mum and nothing is too much trouble.

The Manager keeps in close contact with me at all times updating me of any changes or concerns he may have with regards to mums welfare. He has the most wonderful staff, one in particular who is a truly delightful and caring person and mum looks forward to her visits.

Having had some bad experiences with care agencies in the past with my late father, I am so delighted to have found at last, a company I am 100% confident and happy with and I can't recommend them highly enough.

How likely would you be to recommend Right at Home (South Trafford)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2017

Best Employers in Care Awards

Recipient: Right at Home UK

Date: Wednesday 08 Feb 2017

more details

Job Vacancies

Staff Profiles

No image found

Mark Beeby

Job Title: Managing Director

Description:

I decided to become a part of Right at Home because of their exceptionally high standards, their well-developed systems, and especially their ethics.

Each local office is owned and managed by local people like me who are committed to serving their communities. Our endeavours are backed by Right at Home, which has a growing worldwide network of more than 400 offices. Accordingly, we have a wide support network of knowledgeable and experienced owners and head office to draw on.

Our commitment to the South Trafford area is to ensure that the quality of care and the wellbeing of our clients is at the heart of everything we do. Our carers are carefully selected and provided with continuous training and support to enhance their skills and (if they wish) develop their careers in health and social care.

We introduce our carers to our clients and their families before care commences and emphasise reliability and quality time with clients as two of our priorities. Most importantly, it is the client and their family, not us, who decides what care they need.

I moved to semi-rural North West England with my wife Jane and two young sons, Thomas and David, from Sydney, Australia in 2000. I started my career in civil engineering and have since worked in large and small companies, in a variety of industries from which I have faced a variety of challenges and gained broad experience.

I have a passion for excellence and continuous improvement. The universal lesson from every industry I have been involved with is: Make customers your number one priority and everything else will take care of itself. I look forward to finding out how Helen, the team and I can help you.