Right at Home (Telford, East Shropshire & South Staffordshire)

St James House, Hollinswood Road, Telford TF2 9TZ
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Top 20 award
9.9 16 Reviews
  • Right at Home (Telford, East Shropshire & South Staffordshire), Telford
Right at Home Telford brings the highest standard of care right into your home. Serving Telford and surrounding communities like Albrighton, Shifnal, Codsall, Newport and Bridgnorth, they are committed to enriching the lives of those they care for and support as if they were their own family. When you opt for Right at Home Telford, you’re choosing a provider deeply committed to excellence.

The team isn't just highly skilled; they're handpicked for their genuine empathy and trained to exceed industry standards. They live by their mission to offer the best quality care, selecting the team based on not just skills but also their passion for making a difference. They believe care is more than a service; it's a relationship. That's why they offer a minimum one-hour visit to build a trusting, lasting bond with you.

Whether you'd like someone to share a cup of tea with, need someone for an engaging chat, or require 24/7 live-in support, Right at Home Telford adapts its services to fit your unique needs. You'll find that their offerings are incredibly flexible, ranging from short-term hourly visits to long-term, around-the-clock care, available seven days a week. But they don't just focus on physical needs; emotional well-being is at the core of their service philosophy. They're committed to providing peace of mind not just for clients but also for their families.

They understand that care is a collaborative effort. That’s why they work closely with other local health and care professionals to offer a holistic approach to your well-being. When you choose Right at Home Telford, you are choosing a life-enhancing service steeped in compassion and quality.
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Care Provided by Right at Home (Telford, East Shropshire & South Staffordshire)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35.50

We offer a single rate structure with no additional costs for travelling to you.


Please contact the office to discuss your care needs with a member of our team, who will be able to provide you with more information about fees and, if necessary, how you may be eligible for funding or assistance when paying for your care. Our prices are charged per hour.

These prices are only a guideline, please contact Right at Home (Telford, East Shropshire & South Staffordshire) to find out the exact price for your requirements.

Contact Right at Home (Telford, East Shropshire & South Staffordshire) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Right at Home (Telford, East Shropshire & South Staffordshire) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Bright Gurupira (Managing Director)

Right at Home (Telford, East Shropshire & South Staffordshire) Reviews (16)

9.9

Right at Home (Telford, East Shropshire & South Staffordshire) has a Review Score of 9.9 (9.889) out of 10, based on 16 reviews in the last 2 years.
Over all time Right at Home (Telford, East Shropshire & South Staffordshire) has 16 reviews.

Overall Experience
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Reviewer Connection to Right at Home (Telford, East Shropshire & South Staffordshire)
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Total of 16, showing 1-16
Review from Barbara S (Client) assisted by family/friend published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am more than satisfied with the service that I receive. They are always willing to do anything that I ask of them: changing my bed sheet/quilts, pillowslips, for instance. Everyone is cheerful, positive and careful that I do not fall. I feel safe with them at all times.
Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)Thank you so much for taking the time to write this. It really means a lot to know that you feel safe, supported and comfortable with the team.

We are especially pleased to hear how positive the CareGivers have been, and that you feel reassured by the care they provide, particularly around your safety. Knowing that you feel secure in your own home is exactly what we hope to achieve.

Your kind words will be shared with the team, and they will be very encouraged by them. Thank you again for your trust.
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Review from Joan E (Client) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel very well supported and know that when I might need more help in the future I will feel very safe and able to trust in the help provided. Previously I had tried three other companies and none compared with the quality and standard of care to this company. Staff really listen and do their very
best to accommodate needs. My Carer is punctual and reliable. Also efficient and flexible in the help she gives. I know staff are fully vetted so am happy to have them visit. Life is easier for me now.
Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)Thank you so much for your lovely feedback. It really means a lot to all of us to know that the support we give is making a real difference to your day-to-day life.
K (CareGiver) will be so touched to hear how much you enjoy her visits and how safe and supported you feel with her. She genuinely enjoys spending time with you, and it is wonderful to know that her reliability, flexibility and kindness are helping to make things easier for you.
We are also grateful for your trust, especially since you have had experience with other services in the past. Hearing that you feel listened to, cared for, and confident in the team around you is exactly what we strive for every client to experience.
Thank you again for taking the time to share this. It is a privilege to support you, now and in the future, and we are so pleased to be part of your life.
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Review from Greg P (Son of Client) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home provided care for our 80 year old mother for nearly 3 months while she recovered from an operation on her ankle. We were initially very concerned about how our Mum would cope following her surgery as she was effectively house bound for more than 2 months. However, Right at Home have been
superb from start to finish. The quality of care has been more than we could have ever hoped for. The carers were all, without exception, wonderful. They treated Mum with kindness, warmth and respect. The communication with managers was uniformly excellent from our initial consultation right through to the final few days of Mum's care. We really could not have asked for more. They have helped make a really difficult period of convalescence infinitely more manageable than it would have otherwise have been and my family are extremely grateful to them. Mum is now back on her feet. I cannot recommend them highly enough. They are exceptionally good.
Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)It's wonderful to hear how our team was able to make a difference during your mum's recovery, and we really appreciate you sharing this with us. It was a privilege to be part of her journey and to share in the joy of seeing her regain her independence. Her CareGivers have already said how much they miss her, especially the laughs they had together and the warm welcomes she gave them each day.Our team takes great pride in offering kindness, so it means so much to know this came through in every visit. We'll make sure your lovely words are shared with everyone involved in your mum's care.We wish her continued good health and happiness, and we're grateful to have supported her back to independence.
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Review from Jan R (Wife of Client) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at home have cared for my husband for the past 18 months. The care, kindness shown to us both was outstanding. Times being changed at a moments notice , support given to me , whilst my husband had two stays in hospital, The respect for our home, cheerfulness the carers gave to both of us,
have been totally amazing. Even getting my husband to walk again, and the laughter we shared. To which I will be always greatful Thank you / Mdassi .
Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)It was a true privilege to support your husband and to share in the many small but meaningful moments along the way.We'll always remember his sense of humour that shone through, even on the more difficult days - he had a way of keeping cheerful that left a lasting impression on us all. The bond you shared was clear to see, and it was an honour to be welcomed into your home.Please know we're thinking of you and your family at this time, and you will always be a part of our Right at Home family. Thank you.
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Review from A P (Client) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
With an initial meeting here at home, my experience with Right at Home has been exceptional. Careful discussions of my needs, with what they can offer, tailored to me. The caregivers were kind, professional and easy to get on with
. I looked forward to their time with me..
Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)Thank you for sharing your experience. It truly means a lot to us. We're so pleased we could be there for you and that our team made a difference during their time with you. It's always a privilege to be welcomed into someone's home, and we never take that for granted. Your warmth and openness made it a real pleasure for our team. Thank you once again for trusting us with your care and support needs.
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Review from Sally H (Daughter of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience with the manager and his team of CareGivers was very positive. Professional, kind, caring and reliable. Nothing was too much for them and when needed, they were flexible to meet our mum's needs. The only reason we have not continued with them is because our mum has now been moved to a
home. I would have no hesitation in recommending them.
Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)Thank you for such a lovely review. It really does mean a lot to us. Supporting your mum was a real privilege - she had a way of making everyone smile, and we all miss her warmth.We're glad we could be there when needed and appreciate your trust in us. Although we're no longer involved in her care, we hope she's settling in well in her care home.Wishing you and the family all the very best, and thank you again for the kind words.
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Review from Dorothy C (Daughter of Client) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really grateful to the whole team at Right at Home as they have all supported me through some challenging times as well as providing excellent care for my Mom. They have been very accommodating when I have needed to change the times of visits or ask for additional visits. The Care givers are brilliant
with my Mom, they are professional, cheerful, kind, patient and treat her with respect at all times. They are reliable and are always on time and will happily carry out household tasks without being asked. They have definitely gone above and beyond what I was expecting. The one-hour visits allow some time for socialising, as well as providing care, and they all interact with Mom which is lovely to see and very touching, but more importantly, it is beneficial for my Mom. I don't know how I would manage without them!
Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)Thank you so much for your kind words. It's truly heart warming to hear how much our team's support has meant to you and your Mom. We understand how important it is to have care that feels both personal and reliable, so knowing that our care givers have made a real difference brings us great joy. It's a privilege to be part of your Mom's care, and we'll continue to be here for you both.
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Review from K H (Daughter of Client) published on 5 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have been struggling for a number of years, my dad has a degenerative condition but one morning my mum called as there was a major problem, she needed help. I called Right at Home Telford and they literally came straight away to help. They visit daily, all of the team are wonderful, they
are kind, caring, respectful and have helped us to get the right department in place.
Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)We're incredibly grateful for your kind words. It continues to be our priority to ensure that your dad receives the care and support he needs and deserves, especially during challenging times. The feedback you've provided is greatly valued by our entire team - we truly appreciate it. Thank you.
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Review from Alison B (Daughter of Client) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home has been really easy and professional to deal with and the carers are kind and reliable. They do a great job and have been flexible when needed. My mother has been very happy and enjoys their visits.
Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)Thank you so much for your kind words, Alison. We're thrilled to hear that your mother is enjoying her time with our caregivers. It's truly a pleasure for our team to support her and share in her passions, from her beautiful garden to her fascinating travel stories. We're glad we've been able to provide the care and flexibility needed to keep her happy and comfortable. Your kind words mean a lot to us, and we're committed to continuing to provide the best care possible.
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Review from M F (Son of Client) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very positive experience from the initial visit to the time taken to start the service and the care provided. All the team are very friendly and approachable.
Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)Thank you so much for your kind words! I'm really glad to hear that your experience has been so positive from the start. We are here to provide continuous support in any way we can, and we truly appreciate your choice in us. Thanks again!
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Review from G P (Wife of Client) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We contacted Right at Home for emergency support when I broke my leg and was unable to care for my husband. We were so impressed by the way the team worked together to ensure my husband received the care he needed with as little disruption as possible. Management and staff worked as a team to give a
professional, empathetic and effective service. I feel they take a real interest in making my husband as comfortable as possible, always looking at ways to improve the care to suit his needs. They always treat him with respect and consult his wishes, which is really appreciated. I would also like to note that the team have been very supportive to me during this difficult time. The model of one-hour slots means that care is not rushed and they have also been able to help me with household chores. The whole team has been so kind and considerate in what could have been a very difficult time.
Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)Thank you for sharing your experience. Your kind words mean a lot to our entire team. We understand how difficult it can be to manage everything when life throws unexpected challenges your way. It's heartening to know that our efforts have been helping to ease some of that burden for you. It's imperative to us that your husband feels respected and comfortable, and we're delighted that our approach is having a positive impact. We will continue to be here for you both and ready to offer whatever support you need. Thank you once again for welcoming us into your home.
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Review from Bev M (Daughter-in-law of Client) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been delighted with the service we received right from the first phone call I made enquiring about domiciliary care for my mother-in-law whilst we were away for a week. We asked for specific tasks to be completed and they were but the carer went above and beyond, using her initiative to sort
out problems as they arose. My mother-in-law is in her 90s and has dementia, so we were worried about leaving her but we were put at ease by the fact that she had the same carer every day and also by being signed up to a portal in which the carer wrote useful notes of every visit. I cannot fault this company and will not hesitate to use them again.
Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)We're so happy we could help make your trip a stress-free experience. Thank you for trusting us with your mother-in-law's care. We understand just how important it is to have consistency in care, and we are pleased that having the same carer, along with the notes on the portal, helped put your mind at ease. Reviews like yours motivate us to keep providing an exceptional service and we look forward to continuing in our support for you all.
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Review from K R (Granddaughter of Client) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at home is excellent. It is always nice to see the staff, they are always smiling and happy. They do a great job and go above expectations. Meets every need of the client and are very thorough.
Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)Their smiles and happiness stem from the joy they experience while supporting your grandfather. We are grateful for the warm welcome that the team receives when they are with you, and we look forward to providing the best possible care moving forward. Thank you for your continued trust in us.
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Review from Christine L (Client) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All carers are kind and professional. They tackle a variety of tasks, including feeding birds and trying out new recipes. They are reassuring and confident, helping but leaving me in charge. I have found them flexible and they have made useful suggestions to solve problems.
Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)Thank you so much for your wonderful feedback. We're thrilled to know that our caregivers have supported you in a way that is fitting to your preferences. It's also heartening to know that they have been attentive to your interests and have embraced activities that connect with your love for the outdoors. Thank you for trusting us with your care, and we look forward to continuing to explore new recipes and outdoor joys together.
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Review from B K (Wife of Client) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every aspect of the work is excellent and I am unable to fault any of the care given to my husband. The carers go from beyond the expected standard of work - often doing far more than is expected of them. Offers of help for domestic chores are constantly made.
This care company deserves the highest
praise and is to be recommended.
Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)Thank you for your kind words. It's incredibly heart-warming to know that we are making a positive difference to your husband's well-being. From the beginning, we recognised the significance of being in the comfort of your own home, and we will continue to provide the best possible care and support that we can. It is our privilege to have earned your trust, and I will make sure to share your praise with the entire team.
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Review from Richard K (Son of Client) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
These people are exceptional. They are not only highly skilled and professional but also dedicate themselves to their customers' well-being and go far beyond the standard provision to help them. They have treated my Dad with great care and great dignity and helped him recover, and have been very thoughtful
to my Mum and given her all kinds of help. The ladies have been the people we have worked with at Right and Home.
Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)Thank you so much for your kind and supportive review, Richard. It is an honour to have been welcomed into your family's home and a great pleasure to assist your Dad with his recovery journey, as well as to support your Mum during this time. Your feedback means a lot to us, especially to the caregivers who have been closely supporting your parents. We will make sure to pass on your heartfelt appreciation to them. Once again, thank you for your valuable feedback and for choosing Right at Home.
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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Right at Home (Telford, East Shropshire & South Staffordshire) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.989 for Right at Home (Telford, East Shropshire & South Staffordshire) is calculated as follows: ( (92 Excellents x 5) + (1 Goods x 4) ) ÷ 93 Ratings = 4.989
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Right at Home (Telford, East Shropshire & South Staffordshire) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (3)

Kirsty

Kirsty

Job Title: Care Manager Joined: 2025

Kirsty is the Care Manager at Right at Home Telford and brings over 15 years of experience in health and social care. With a background that spans hands-on care, team leadership, and quality assurance, she is passionate about supporting both clients and CareGivers to thrive. She is known for her calm, caring nature and her commitment to building confidence and professionalism in others.


Kirsty plays a key role in ensuring the day-to-day delivery of care is safe, responsive, and person-centred. She leads with empathy, and her approachable style helps staff and families alike feel supported and heard.


She is constantly working on her own development to ensure she brings out the best in her team and service.


Outside of work, Kirsty enjoys exploring the outdoors, particularly National Trust locations, and spending time with her family and close friends. She’s also an avid reader and loves crafts that allow her to unwind and be creative.

Gosia

Gosia

Job Title: Field Care Supervisor Joined: 2025

Hello, I’m Malgorzata (Gosia), Field Care Supervisor.


Family is everything to me, and I love spending time with my children, supporting them in their passions for dancing, cheerleading, and football. We’re a busy and active family, and I wouldn’t change it for the world.


I’m passionate about my work in care because it allows me to make a real difference in people’s lives. As a Field Care Supervisor, I support both our clients and our CareGivers, making sure the care we provide is safe, compassionate, and of the highest standard.


I hold qualifications in Health and Social Care, and I’m always looking to continue developing my skills. I’m a good listener and approachable, and I value the supportive relationships we have built as a team.


The best part of my job is seeing the positive impact our support has on clients’ daily lives and knowing I’ve played a part in making things a little easier or brighter for them. When I’m not working, you’ll often find me enjoying a good book or film, going for long walks, or catching up with friends.

Bright

Bright

Job Title: Director Joined: 2023

Bright Gurupira is the Director of Right at Home Telford and has worked in care for over 25 years. His journey into social care began with early-onset dementia services, which inspired a lifelong commitment to supporting individuals with compassion, dignity, and respect. His experience spans residential and nursing care, post-operative rehabilitation, and community-based support.


Bright leads the service with a deep belief in the power of high-quality, personalised care. He is passionate about enabling people to remain independent in their own homes, supported by well-trained and valued CareGivers. Under his leadership, the team strives to create a culture where clients feel safe and understood, and where CareGivers feel proud and fulfilled in their roles.


Alongside his professional role, Bright is a keen community photographer and is actively involved in promoting health and wellbeing initiatives locally. He believes that every day presents an opportunity to make a lasting difference — one client and one CareGiver at a time.

Frequently Asked Questions about Right at Home (Telford, East Shropshire & South Staffordshire)

What Type of Services does Right at Home (Telford, East Shropshire & South Staffordshire) offer?

Right at Home (Telford, East Shropshire & South Staffordshire) offers Home Care.

How many Carers does Right at Home (Telford, East Shropshire & South Staffordshire) employ?

Right at Home (Telford, East Shropshire & South Staffordshire) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Telford, East Shropshire & South Staffordshire) to verify any information. View our terms and conditions. Right at Home (Telford, East Shropshire & South Staffordshire) has an Enhanced Service - more info.