15 Whalley Road, Wilpshire, Blackburn BB1 9LQ
Right At Home (East Lancashire and Ribble Valley) provides quality care visits, tailored to clients' needs in the comfort of their own homes, with the aim of improving quality of life and reducing social isolation.
The company, which was given an Outstanding score for Responsiveness in its CQC inspection in November 2015 (Good overall), can provide all levels of personal care to anyone over 18 and caters for a wide range of needs and disabilities (physical or learning), including short and long-term, complex and night care. It also offers post-operative care, respite and its increasingly popular 24/7 live-in care for clients who would prefer to stay in their own home rather than move into residential care.
Right at Home has particular expertise in dementia - led by the MD who is an Alzheimer's Society's Dementia Champion.
For peace of mind, all staff, who are chosen for their caring natures, are thoroughly vetted and given intensive training.
Group : Right at Home UK
Person in charge: Julie Foote (Managing Director)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 45
Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Directions: Situated in the former Wilpshire Post Office
Latest Care Quality Commission* Report on Right At Home (East Lancashire & Ribble Valley): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.9 (maximum of 10) for Right At Home (East Lancashire & Ribble Valley) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Right At Home (East Lancashire & Ribble Valley) in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.889 for Right At Home (East Lancashire & Ribble Valley) is calculated as follows: ( (96 Excellents x 5) + (12 Goods x 4) ) ÷ 108 Ratings = 4.889
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 5 Points relating to the number of positive Reviews for Right At Home (East Lancashire & Ribble Valley) is based on 10 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Right At Home (East Lancashire & Ribble Valley) has a Review Score of 9.9 (9.889) from 18 Reviews
Review submitted from a Postal Card by J W (Daughter of Client) on Tuesday 3 April 2018. Relates to March 2018.
The carers at Right at Home are friendly, pro-active and caring! Mum and dad are very settled. The management at Right at Home are all pro-active and reactive if anything needed to be changed on the care plan.
All the team are hard working and treat mum and dad extremely well.
How likely would you be to recommend Right At Home (East Lancashire & Ribble Valley)? Extremely Likely
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Review submitted from a Postal Card by Amanda B (Daughter of Client) on Tuesday 3 April 2018. Relates to March 2018.
Right at Home have been excellent.
They have helped us through a really difficult time.
We cannot thank them enough.
All people visiting have been really friendly and helpful.
We now have them visiting 4 times a day.
Most of this was sorted at short notice.
How likely would you be to recommend Right At Home (East Lancashire & Ribble Valley)? Extremely Likely
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Review submitted from a Postal Card by Laurie C (Daughter of Client) on Thursday 29 March 2018. Relates to March 2018.
My mum and I have found Right at Home to be a very caring, considerate and professional service. They have responded quickly to our needs and requests and have helped with setting up the very best care package. An excellent service.
How likely would you be to recommend Right At Home (East Lancashire & Ribble Valley)? Extremely Likely
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Review submitted from a Postal Card by T C (Granddaughter of Client) on Monday 26 March 2018. Relates to March 2018.
The carers that visit my grandmother have given her a new lease of life. She looks forward to them coming each week, they really do make her day. Our family cannot thank them enough for the care and support the carers show. They're always friendly and happy to help when we leave them notes of tasks we would like them to complete.
I would recommend Right At Home to anybody who needs care for their loved ones.
How likely would you be to recommend Right At Home (East Lancashire & Ribble Valley)? Extremely Likely
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Review submitted from a Postal Card by M A (Daughter of Client) on Monday 26 March 2018. Relates to March 2018.
Right At Home look after my mum.
How likely would you be to recommend Right At Home (East Lancashire & Ribble Valley)? Extremely Likely
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Review submitted from a Postal Card by Olive H (Client) on Thursday 22 March 2018. Relates to March 2018.
I look forward to the carers coming to see me and I enjoy a chat with them and so does my dog.
How likely would you be to recommend Right At Home (East Lancashire & Ribble Valley)? Extremely Likely
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Review submitted from a Postal Card by M H (Client) on Monday 21 August 2017. Relates to April 2017.
Not one complaint, all excellent.
How likely would you be to recommend Right At Home (East Lancashire & Ribble Valley)? Extremely Likely
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Review submitted from a Postal Card by Sheila B (Client) on Thursday 17 August 2017. Relates to August 2017.
I have a wonderful service from this company. The staff are excellent.
How likely would you be to recommend Right At Home (East Lancashire & Ribble Valley)? Extremely Likely
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Review submitted from a Postal Card by Millicent B (Client) on Friday 28 April 2017.
Very pleased with the care I have received.
How likely would you be to recommend Right At Home (East Lancashire & Ribble Valley)? Extremely Likely
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Review submitted from a Postal Card by M D (Daughter of Client) on Wednesday 26 April 2017. Relates to March 2017.
All the carers have been kind, caring, patient and understanding of my father's needs.
Although this agency is expensive compared to others I am assured of quality care and professionalism.
How likely would you be to recommend Right At Home (East Lancashire & Ribble Valley)? Extremely Likely
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Review submitted from a Postal Card by M B (Client) on Wednesday 19 April 2017. Relates to April 2017.
Right At Home provide caring companionship.
Their assistance means there is less pain and therefore I am able to continue in my own home, giving peace of mind for the family.
They provide company and transport to coffee mornings, afternoon tea etc, so enhances the quality of life.
How likely would you be to recommend Right At Home (East Lancashire & Ribble Valley)? Extremely Likely
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Review submitted from a Postal Card by Sheila A (Daughter of Client) on Tuesday 4 April 2017. Relates to February 2017.
All the staff have been prompt at visits, professional and organised.
They are able to communicate effectively and demonstrate compassion and empathy and care and understanding of the needs of my parents. Thank you.
How likely would you be to recommend Right At Home (East Lancashire & Ribble Valley)? Extremely Likely
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Review submitted from a Postal Card by Joan (Daughter of Client) on Tuesday 17 May 2016. Relates to May 2016.
The care afforded to my mother is exceptional. I am now free of worry knowing how professional and caring the staff are especially one lady.
How likely would you be to recommend Right At Home (East Lancashire & Ribble Valley)? Extremely Likely
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Review submitted from a Postal Card by Diane M (Daughter of Client) on Wednesday 4 May 2016. Relates to April 2016.
What an excellent company, would highly recommend! Right at Home cared for my mother before she sadly passed away, she was treated with dignity and respect throughout the whole process. Each member of care staff showed love and care to not only her but the whole family! The management team also supported us through such a difficult time, ensuring we were kept informed at every step of the way and were on hand day and night if we required any further assistance or visits. We could not have got through this without them.
How likely would you be to recommend Right At Home (East Lancashire & Ribble Valley)? Extremely Likely
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Review submitted from a Postal Card by Angela (Daughter of Client) on Wednesday 20 April 2016. Relates to February 2016.
Having Right at Home provide care for my mother has literally been life changing for me as a carer and has provided my mother with the type of care that gives me the reassurance that she is receiving the very best service possible. Her carer built up a quick and fantastic rapport with my mother, to the extent that I can now have time to myself without having to worry at all and have stress free time that help me recharge my batteries. From the moment I engaged with Right at Home they were professional, respectful and understanding. Having cared for my mother on my own for the past three years with her dementia my only regret is that I didn't engage with Right at Home sooner. It was nerve racking at first leaving a loved one with someone you or they didn't know but Right at Home have shown outstanding care, and they have my highest recommendation like I said life changing for me and my mother.
How likely would you be to recommend Right At Home (East Lancashire & Ribble Valley)? Extremely Likely
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Review submitted from a Postal Card by Penelope (Client) on Wednesday 13 April 2016. Relates to March 2016.
Found all the carers to be competent, caring and very friendly. I have no complaints. They all turn up on time and enjoy their company.
How likely would you be to recommend Right At Home (East Lancashire & Ribble Valley)? Extremely Likely
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Review submitted from a Postal Card by Kath (Client) on Wednesday 30 March 2016. Relates to March 2016.
Good timekeepers - reliable - honest, very helpful, nothing too much trouble. I'm so glad that I found this company and I would highly recommend them.
How likely would you be to recommend Right At Home (East Lancashire & Ribble Valley)? Extremely Likely
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Review submitted from a Postal Card by Davidson (Son of Client) on Wednesday 30 March 2016. Relates to March 2016.
We have been extremely happy with the service we have received form initial planning to the day to day operation of care for mum. I was quite anxious at first, having to leave mum at home, as I went back to work but my anxieties were minimised as I was assured that the right person would be found to build a caring relationship with mum. This was indeed the case and she has thrived. Thank you.
How likely would you be to recommend Right At Home (East Lancashire & Ribble Valley)? Extremely Likely
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February 2017
August 2016
Recipient: Right At Home (East Lancashire & Ribble Valley)
Date: Wednesday 10 Aug 2016
May 2016
April 2016
Job Title: Registered Manager
Description:
With a background in residential care and management, Elsa joined Right at Home initially as a CareGiver, fitting in her work around her young child, then progressed to the role of Care Co-ordinator, all the while studying for a degree in Health and Social Care. Subsequently, she was delighted to accept the post of Registered Manager.
Elsa says: “Having been with the company from the beginning has given me an in-depth knowledge of all the clients and staff, as well as the quality ethos that drives everything we do. I love working in the care sector and I am really committed to ensuring that our clients receive the high standard of care that they deserve.”
Job Title: Managing Director
Description:
I’ve lived in the area all my life, have my friends here and am involved in lots of local charities and events.
At Right at Home East Lancashire and Ribble Valley we support anyone over 18, and as well as being a member of several local forums campaigning for improved quality of life for older people, I’m also a member of Blackburn with Darwen Learning Disabilities Partnership Board.
I’m an active fundraiser for charities including the Alzheimer’s Society and through my role as the Secretary of Whalley Chamber of Trade, I’ve built good relationships with other organisations in the local community. I am a keen supporter of Ribble Valley Seniors and Hyndburn Over 50s, who actively campaign on issues relating to older people.
It can be overwhelming to decide on the best thing to do when someone close to us needs care. I know this from personal experience, having seen a good friend struggle to find good care for her husband when he became ill – this was my initial motivation to get involved in care work myself. We all want the best for our families and it is important to me that our clients have the reassurance of knowing that my team and I provide a top quality service.
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