Right at Home (East Lancashire & Ribble Valley)

15 Whalley Road, Wilpshire, Blackburn BB1 9LQ
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10 48 Reviews
  • Right at Home (East Lancashire & Ribble Valley), Blackburn
Right at Home (East Lancashire and Ribble Valley) provides quality care to clients in the Blackburn, Clitheroe, Whalley, Waddington, Read, Hurst Green, Ribchester and other Ribble Valley villages, Hyndburn and surrounding areas. Their live-in care can be provided further afield.

The services are tailored to clients' needs in the comfort of their home, with the aim of improving the quality of life and reducing social isolation.

The company, which was given an 'outstanding' score for responsiveness in its CQC inspection in December 2017, can provide all levels of personal care to anyone over 18 and caters for a wide range of needs and disabilities (physical or learning), including short and long-term, complex and night care.

It also offers post-operative care, respite and its increasingly popular 24/7 live-in care for clients who would prefer to stay at home rather than move into residential care.

Right at Home has particular expertise in dementia - led by the MD who is an Alzheimer's Society's dementia champion.

For peace of mind, all staff, who are chosen for their caring natures, are thoroughly vetted and given intensive training.
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Care Provided by Right at Home (East Lancashire & Ribble Valley)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34
  • Weekly Live-in Care Fees: from £1495

At Right at Home East Lancashire, we provide high-quality, person-centred homecare that’s tailored to your individual needs. Whether you require a little help with daily tasks or continuous support around the clock, our CareGivers are here to ensure comfort, dignity and peace of mind.


We offer flexible care packages, from a minimum of one hour per visit to full 24-hour live-in care. Our focus is on consistency and building trusted relationships, so you always feel supported.


Our services include:


Personal care (washing, dressing, grooming)


Companionship and social support


Meal preparation and nutrition support


Medication reminders and management


Household help (light cleaning, laundry, shopping)


Specialist dementia and Alzheimer’s care


Respite and overnight care


Live-in care for 24-hour support


Prices:


Hourly care visits: from £34 per hour


Overnight care: from £215 per night


Live-in care: from £1495 per week


We believe in transparent pricing, with no hidden charges. Care plans are personalised following a free homecare consultation.

These prices are only a guideline, please contact Right at Home (East Lancashire & Ribble Valley) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Richard Burgess (Managing Director)

Right at Home (East Lancashire & Ribble Valley) Reviews (48)

10

Right at Home (East Lancashire & Ribble Valley) has a Review Score of 10 (10.000) out of 10, based on 10 reviews in the last 2 years.
Over all time Right at Home (East Lancashire & Ribble Valley) has 48 reviews.

Overall Experience
  • 47
  • 1
  • 0
  • 0
  • 0
Date Published
  • 48
  • 2
  • 2
  • 10
  • 38
Reviewer Connection to Right at Home (East Lancashire & Ribble Valley)
  • 18
  • 15
  • 5
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 48, showing 41-48
Review from M D (Daughter of Client) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers have been kind, caring, patient and understanding of my father's needs.
Although this agency is expensive compared to others I am assured of quality care and professionalism.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sheila A (Daughter of Client) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been prompt at visits, professional and organised.
They are able to communicate effectively and demonstrate compassion and empathy and care and understanding of the needs of my parents. Thank you.
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  • Treated with Dignity
  • Value for Money
Review from Joan (Daughter of Client) published on 18 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care afforded to my mother is exceptional. I am now free of worry knowing how professional and caring the staff are especially one lady.
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  • Treated with Dignity
  • Value for Money
Review from Diane M (Daughter of Client) published on 4 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What an excellent company, would highly recommend! Right at Home cared for my mother before she sadly passed away, she was treated with dignity and respect throughout the whole process. Each member of care staff showed love and care to not only her but the whole family! The management team also supported
us through such a difficult time, ensuring we were kept informed at every step of the way and were on hand day and night if we required any further assistance or visits. We could not have got through this without them.
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  • Treated with Dignity
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Review from Penelope (Client) published on 22 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found all the carers to be competent, caring and very friendly. I have no complaints. They all turn up on time and enjoy their company.
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Review from Angela (Daughter of Client) published on 20 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having Right at Home provide care for my mother has literally been life changing for me as a carer and has provided my mother with the type of care that gives me the reassurance that she is receiving the very best service possible. Her carer built up a quick and fantastic rapport with my mother, to
the extent that I can now have time to myself without having to worry at all and have stress free time that help me recharge my batteries. From the moment I engaged with Right at Home they were professional, respectful and understanding. Having cared for my mother on my own for the past three years with her dementia my only regret is that I didn't engage with Right at Home sooner. It was nerve racking at first leaving a loved one with someone you or they didn't know but Right at Home have shown outstanding care, and they have my highest recommendation like I said life changing for me and my mother.
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Review from Kath (Client) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good timekeepers - reliable - honest, very helpful, nothing too much trouble. I'm so glad that I found this company and I would highly recommend them.
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Review from Davidson (Son of Client) published on 31 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been extremely happy with the service we have received form initial planning to the day to day operation of care for mum. I was quite anxious at first, having to leave mum at home, as I went back to work but my anxieties were minimised as I was assured that the right person would be found to
build a caring relationship with mum. This was indeed the case and she has thrived. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Right at Home (East Lancashire & Ribble Valley) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Right at Home (East Lancashire & Ribble Valley) is calculated as follows: ( (60 Excellents x 5) ) ÷ 60 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (East Lancashire & Ribble Valley) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (16)

Meet the Team (3)

Richard

Richard Burgess

Job Title: Managing Director Joined: 2024

Following my own father's Alzheimer's diagnosis, and the realisation we needed support, I contacted my local Right at Home to see if they could provide the best possible care. I was so impressed by the way they supported my father, their commitment to providing high-quality home care and the small team that was carefully matched to my father's preferences. This inspired me to open my first office in Calderdale. When the opportunity came along to open Right at Home East Lancashire and Ribble Valley, it was an easy decision and one that I did not hesitate to make. Today, I carry those same high values across to the clients that we care for. Making sure we make a difference and help promote independence & dignity.


I am extremely proud to have the opportunity to expand and take on new ownership of Right at Home East Lancashire and Ribble Valley. With a reputation for being one of the best homecare providers in the area, their commitment to making a difference and their community involvement, we are looking forward to strengthening our range of services and continuing our commitment to ensuring all our clients receive the best care possible!

Elsa

Elsa Hastings

Job Title: Operations Manager Joined: 2010

Elsa's journey with Right at Home is truly inspiring. With a background in residential care and management, she started as a Carer to work around her young child. Her dedication was clear, and she quickly advanced to Care Coordinator, all while earning a degree in Health and Social Care. She eventually accepted the role of Registered Manager, a position she was thrilled to take. Now Elsa has progressed on to the role of Operations Manager for Calderdale and East Lancs.


Elsa's experience with the company from the very beginning gives her a unique perspective. As she explains, "I have an in-depth knowledge of all our clients and staff, and I live and breathe the quality ethos that drives everything we do. I love this work, and I'm dedicated to making sure our clients get the high-quality care they deserve."

Tracy

Tracy Campbell

Job Title: Care Manager Joined: 2015

Tracy holds a wealth of care experience, having started in residential care at the age of 16 years old, and soon progressed to a senior, then activities coordinator - all thanks to her passion for helping others and developing her knowledge further. She also became a stroke champion and dementia friend.


Starting at Right at Home East Lancashire & Ribble Valley in 2015, Tracy joined the team as an admin assistant and, through her dedication and support, was finally promoted to the position of care manager. Tracy heads our recruitment and new client care package assessments.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (East Lancashire & Ribble Valley) to verify any information. View our terms and conditions. Right at Home (East Lancashire & Ribble Valley) has an Enhanced Service - more info.