Right at Home Eastbourne & Bexhill

Suite 16, Charter House, Courtlands Road, Eastbourne BN22 8UY
Review Us
10 80 Reviews
  • Right at Home Eastbourne & Bexhill, Eastbourne
Right at Home’s clients receive their care the way they want it and are involved in all decision-making, including agreement of their personalised care plan.

Right at Home understand that emotional support for their clients and their family can be just as important as their specialist care knowledge. That is why they always keep in close contact with concerned family and friends and make all records easily accessible in each client’s home so that any concern can be easily addressed through a call to their office.

Right at Home’s carers all meet strict criteria, are provided with excellent training, and are carefully matched to each client. Visits are never rushed as their preferred minimum visit time is one hour. Their carers do not wear uniforms, are dedicated to delivering care at the standard they would expect for their own loved ones, and are always ready to raise a smile.

Show Right at Home Eastbourne & Bexhill on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35.90

Minimum visit time 1/2 hour. No mileage charge. Prices for nights (sleep-in/wake-in) and 24-hour care available on request.

These prices are only a guideline, please contact Right at Home Eastbourne & Bexhill to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sarah Shaw (Manager)

Right at Home Eastbourne & Bexhill Reviews (80)

Total of 80, showing 1-20
10

Right at Home Eastbourne & Bexhill has a Review Score of 10 (9.951) out of 10, based on 24 reviews in the last 2 years. Over all time Right at Home Eastbourne & Bexhill has 80 reviews.

Overall Experience

  • 72
  • 7
  • 1
  • 0
  • 0

Date Published

80
8
12
24
56

Review from Frances D (Daughter-in-law of Client) published on 1 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law receives excellent reliable and loving care from the care team which enables her to enjoy being in her own home. The care also includes the family. The ladies are always friendly and happy to see us and the office staff are always on the end of the phone so willing to help and support.
We are very lucky to be part of the Right at Home family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Robert P (Son of Client) published on 20 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We realised that with key family pending life changes and our Mothers House Bound needs would become greater.
That the valued only key support from her Daughter In Law ( More like a Daughter) and Grand daughter would not be able to be fully continue.
What would we do to ensure that our Mother
could remain independent in her Home. As a Care Home option wasn't needed at this stage of her life and her Home was designed/refurbished for easy later life living.
The Googling Website trawl of local Providers was a total unknown and mine field.
It was only by reading the Right at Home web page reviews, the initial email and call. That our Mothers initial few hours a week needs could be accommodated. The great thing that there was an initial at home meeting with the Right at Home management. Which gave a two way assessment of what was needed and what could be provided. This no obligation assessment and the proposed fee structural made the decision a tick in the box. All appreciated

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Louise O (Daughter-in-law of Client) published on 2 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father inlaw have both received excellent support from the very beginning with Right at Home. A member of staff made a home visit & put them both at ease with her warm smile and friendly manner. The level of detail ascertained at this initial meeting ensured the care provided was just
the way they both prefer things to be done in their own home. Another member of staff has also been highly praised for her thoughtful interactions with them both. She maintains dignity whilst offering just the right level of help & encouragement. Both of them spot the "little jobs" that have eased things for us as a family, especially recently when my mother inlaw has been transferred for palliative care. Welfare calls to check in with us for health updates show a genuine desire to care for them as real people. This is fundamentally at the heart of this wonderful care provider. I whole heartedly recommend their services to anyone nervous to take the plunge with introducing their loved one who needs care. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pam C (Niece of Client) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home are an excellent care agency led by a highly professional manager who leads a team of carers who equally, take a highly professional approach to their work and deliver individualised care using sensitivity, together with excellent communication and organisational skills. Booking systems
in place are excellent, and all administrative staff make you feel at ease when you speak to the on-call or send an email or speak to the Manager. Right at Home have a fantastic App where I can read clear documentation from all visits, along with up to date Care plans and helps to reassure me that all is well with my Aunty. Sometimes, organising care can be daunting but Right at Home you make it so much easier, and my thanks to you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul S (Son of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to the manager and her team in making our lives so much easier over the last year. From the moment the manager came to visit my Mother, Sister and I she totally understood what we were all looking for and reassured us that this would help us get back on track in looking after our 90
year old Mother.
My Mother had some wonderful carers who took such good care of her, so here we go a really big thank you to five carers in particular.
The only reason we have stopped Right at Home is because my Mother has moved, she is now just round the corner from my home.
It's been great to get such good service and above all help for someone in their own home beats any care home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B B (Daughter of Client) published on 21 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with all the services given. All care + support given to mum + dad is exemplary.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barrie H (Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were delighted with the service provided and would definitely use this excellent care provider again and would certainly recommend these lovely caring people.
Apart from the gentle personal care provided, all staff were very friendly and reassuring. Thank you very much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Max C (Son of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home took over the care of my 90 year old mother 5 months ago and I can highly recommend them. From the start they were very well structured, reliable and professional on the one side, while showing real care, patience, understanding and attention to detail with my mother. They gathered all
the relevant information from the previous carers, then from my mother and finally from my wife and me. The daily reports are excellent and give us the feeling that we have experienced the visit ourselves. The carers have helped my mother be far more comfortable and have made a significnat difference on hygiene and self-care. Last but not least, they are incredibly understanding and patient when she has a "bad day". I could not ask for more and am very grateful. Thank you Right at Home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lisa F (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home Eastbourne & Bexhill were absolutely fabulous with their care of my mum. This was with her general care during the week and especially the day she had a fall when they stayed with her until I arrived and also called the emergency services.
Special recognition to two members of staff in-particular
but all all staff were 100%. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C P (Daughter of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to the Right at Home team for the wonderful care you gave to our mum recently at such short notice. Many thanks to a particular member of staff who took Mum to A&E and kept her calm and safe and to another specific staff member for keeping me informed through the night. And an extra
special shout out to another staff member for such a long shift in A&E and for looking after Mum so well when she was very tired and upset. We couldn't ask more of you and we are all very grateful to you. You definitely went above and beyond that week!
This is just one example of very many from the past few years of care we have received from you. Mum is about to turn 94 and the Right at Home team is definitely one reason she keeps going!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Client) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had carers since May 2024. Many have been wonderful giving 150% to their jobs by understanding me in spite of my communication difficulties. They are like best friends, helping solve problems as they occur and including me in decisions. The office staff are excellent also, listening and responding
to any concerns and again going to great lengths to help with problem-solving. I am hoping not to require residential care and know that the staff both office and carers will support me to achieve this. I have total confidence in them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K M (Daughter of Client) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at home is just beyond words absolutely amazing!
My Mum has Alzheimer's and has never had carers before, the care my mum received whilst my dad was in recovery from his hip operation was never too much trouble for the carers and the office team.
The carers go above and beyond for their clients.
They're
all kind, passionate, and very professional and person-centred care.
Was lovely reading all the carer's notes making my mum smile and laugh, it really did put my mind at ease.
Thank you Right At Home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynn G (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an excellent company! My mum used them for four months earlier this year but has since had to go into full-time care. Over time she had several carers and each and every one was fantastic. They were very professional, friendly and caring. They managed all of mum's personal care, and also prepared
breakfast and supper, and left everything tidy and clean. Mainly while doing these things, they chatted to Mum and spent time with her and she really enjoyed their company and help. Communication was great too. I was able to read their report immediately after each visit so I knew Mum was OK and they always contacted me if they had any concerns. I would highly recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M M (Wife of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have helped me care for my husband for the past 18 months. He had progressive Alzheimer's coupled with diminishing mobility. We were determined to keep him at home. The Care Support Workers were of the highest calibre. Enthusiastic about helping him enjoy life when he was still mobile
and increasingly caring and compassionate as he and I dealt with the struggles of reaching the end of his life.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S D (Nephew of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my uncle receives from Right at Home Eastbourne. His carers are very professional and friendly, and he enjoys his visits from them. The office team are always on hand and happy to accommodate any changes in his needs. Would highly recommend it.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mo H (Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the support excellent.
I just needed help over a week to assist me after an operation.
Each person arrived on time, and was most helpful, doing whatever I required.
I was impressed by their commitment to the job - all seemed to enjoy the work.
Thank you to all of them!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P D (Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care in an "emergency" and took over and sorted me out.
The carers were excellent from the start, they cleaned, washed, cooked and were great company. I was so pleased and grateful. Highly recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Debbie W (Daughter of Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home provide support to my dad and stepmum. The consistency of carers is superb - one main carer and then just another one or two carers. This is so important in terms of building relationships with clients and building trust. The care provided is very person-centred and I feel my parents are
really treated with respect and kindness. The carers respect their wishes and promote independence with things they can and want to do for themselves whilst supporting with the things they struggle to do for themselves. The carers really maximise their time effectively and carry out all tasks as per the care plan. But the most important thing is their kindness, patience and empathy. Dad had a fall and the carer stayed with him for additional time, reassuring him and making him comfortable whilst keeping me updated. The manager is also very good - very approachable and efficient. I could not fault this agency!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah K (Daughter of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first phone call with Right at Home, I felt that they were going to exceed my expectations and they have in spades.
The manager and the office team are extremely flexible and can’t do enough to help. Mum's carers are lovely and are well-matched to her personality. The carer meets carer
scheme is brilliant as it means Mum only meets a new carer with one of her existing carers present. Mum's carers go out of their way to care for her, giving her cuddles and kindness as well as support both emotionally and physically.
I am so pleased Right at Home were recommended to us as they are so very caring and kind to Mum as well as being supportive of and helpful to my sister and me.
Thank you Right at Home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S M (Daughter of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really can't fault the friendliness and kindness received from both the office and carers. I have needed last-minute changes to hours and care and have always received an immediate response and flexible approach. We receive care from several carers and they are all lovely and try their best to make
sure my dad, who has dementia, is well cared for, comfortable and smiling. Well done Right at Home! You are all amazing!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.951)

Overview of Review Score

The Review Score of 10 (9.951) out of 10 for Right at Home Eastbourne & Bexhill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.951 for Right at Home Eastbourne & Bexhill is calculated as follows: ( (136 Excellents x 5) + (7 Goods x 4) ) ÷ 143 Ratings = 4.951

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Eastbourne & Bexhill is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (10)

Meet the Team (4)

Sarah

Sarah Shaw

Job Title: Registered Manager

Joined: 2021

Sarah’s career in care started with nannying, and from there she moved on to a Senior Support Worker role in a care home in East Sussex. After further expanding her knowledge as Field Care Supervisor, she was promoted to Training and Recruitment Coordinator and then Assistant Manager, before finally shouldering the role of Registered Manager, whilst completing her NVQ 4 in Adult Health and Social Care. Sarah’s passion for delivering outstanding care to her Clients has always been her guiding star and with over 30 years of experience in care, she brings a wealth of knowledge, enthusiasm, and great leadership skills to the role of RM. Her compassion, good humour and solid understanding of the care industry perfectly encompass Right at Home’s values: Quality, compassion, respect, and trust.

Emma

Emma Davis

Job Title: Operations Manager

Joined: 2017

Emma started working in care in 2010 and completed her NVQ 2 and NVQ 3 in social care not long after. She joined Right at Home as Deputy Care Manager in 2017 and quickly proved that she could turn her hand to anything. As Operations Manager, Emma oversees every process in the organisation, from finances and scheduling to recruitment, making sure that the client’s needs always come first. Always keen to expand her knowledge, Emma completed her Level 5 Diploma in Leadership and Management for Adult Care in 2023.

Wendy

Wendy Lower

Job Title: Care Manager

Joined: 2025

Wendy has a wealth of experience in care management, having managed a group home for adults with learning disabilities and challenging needs for many years before joining JCR and then later working as a registered manager in a mental health and dementia setting. In addition to the NVQ Registered Managers Award and NVQ 3, she also holds the Assessors CAVA and has trained and mentored care staff in a range of courses during her career. She likes to promote client independence and loves to meet people out in the field, where she can ensure they are receiving the support they require and are reaching the goals they have expressed.

Rebecca

Rebecca Floyd

Job Title: Training Co-Ordinator

Joined: 2019

Rebecca joined Right at Home in 2019, coming from a carer role in a local care home, and quickly showed a flair for training. She swapped her Senior CareGiver role to become Train the Trainer qualified in Moving and Handling, First Aid, and Medication. As well as delivering all our Induction and Refresher training, she is responsible for mentoring new starters. Rebecca completed her Level 4 Diploma in Adult Care in 2024.

Frequently Asked Questions about Right at Home Eastbourne & Bexhill

What Type of Services does Right at Home Eastbourne & Bexhill offer?

Right at Home Eastbourne & Bexhill offers Home Care.

How many Carers does Right at Home Eastbourne & Bexhill employ?

Right at Home Eastbourne & Bexhill employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home Eastbourne & Bexhill to verify any information. View our terms and conditions. Right at Home Eastbourne & Bexhill has an Enhanced Service - more info.