Right at Home Eastbourne & Bexhill

Suite 16, Charter House, Courtlands Road, Eastbourne BN22 8UY
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9.9 80 Reviews
  • Right at Home Eastbourne & Bexhill, Eastbourne
Right at Home’s clients receive their care the way they want it and are involved in all decision-making, including agreement of their personalised care plan.

Right at Home understand that emotional support for their clients and their family can be just as important as their specialist care knowledge. That is why they always keep in close contact with concerned family and friends and make all records easily accessible in each client’s home so that any concern can be easily addressed through a call to their office.

Right at Home’s carers all meet strict criteria, are provided with excellent training, and are carefully matched to each client. Visits are never rushed as their preferred minimum visit time is one hour. Their carers do not wear uniforms, are dedicated to delivering care at the standard they would expect for their own loved ones, and are always ready to raise a smile.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35.90

Minimum visit time 1/2 hour. No mileage charge. Prices for nights (sleep-in/wake-in) and 24-hour care available on request.

These prices are only a guideline, please contact Right at Home Eastbourne & Bexhill to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sarah Shaw (Manager)

Right at Home Eastbourne & Bexhill Reviews (80)

Total of 80, showing 61-80
9.9

Right at Home Eastbourne & Bexhill has a Review Score of 9.9 (9.949) out of 10, based on 23 reviews in the last 2 years. Over all time Right at Home Eastbourne & Bexhill has 80 reviews.

Overall Experience

  • 72
  • 7
  • 1
  • 0
  • 0

Date Published

80
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12
23
57

Review from Joan W (Client) published on 7 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very pleased with the care workers who managed my care, they were pleasant and helpful. Particularly appreciated was the initial meeting that outlined the services provided and the assessment of my requirements. I would certainly recommend the Agency and use your services again.

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Review from A H (Client) published on 16 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been under the care of the agency for three months. As a very disabled client, I have appreciated the empathy and care I am receiving.
The administrators have listened to me regarding the timing of my twice-daily care visits, and have matched carer staff by both personality and expertise. The
carer timing arrivals for these have been good. I have also appreciated receiving the weekly rotas well in advance.
Having regular carers has felt very supportive and an important aspect for someone who is housebound.
My daughter appreciates having access to the reports after each visit which gives her reassurance.

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Review from Amanda J (Niece of Client) published on 8 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We arranged care for my aunt following a stroke and a recent 2nd stroke. The service received is of the highest standard throughout. The staff bent over backwards to carry out an assessment and put in place a package of care in a very tight timeframe. The office staff are so efficient and caring, the
carers are just wonderful. The service is totally individually focused and responsive. Someone is always available for queries and communication is of a very high standard. If there is a new carer, they are always introduced by someone my aunt knows and a schedule is sent so she knows which carer is coming on each visit. This service has made such a difference to my aunt's life, enabling her to return home after 2 traumatic hospital admissions. We can not thank them enough for the wonderful care. They are a credit to the caring profession.

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Review from Christine P (Daughter of Client) published on 28 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home visit my mother 2-3 times a week. The carers are so lovely: compassionate, kind, patient, very competent and really give my mother a lift. Recently, she had a minor health crisis and her carer really went the extra mile looking after her until I was able to get down. It gives me great
peace of mind to me know that she is in such good hands.

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Review from Fernando F (Son of Client) published on 16 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just started using 'Right at Home' and they have been amazing. They provide care for my father that I am unable to do, as I live abroad. They have so far gone above and beyond what I had expected. One example is that my father was unwell and I wanted them to make a home visit to make sure he
did not need medical assistance. They went at very short notice and provided me with a comprehensive report of how he was coping. These details were invaluable as I could not ascertain from the telephone if he was OK. Their report reassured me that he was on the mend and did not need hospital attention.


I have only been with 'Right at Home' a short period of time, but based on their performance so far, I would happily recommend them to anyone, as they appear to genuinely care about their patients and go out of their way to help. The staff at 'Right at Home' that I speak with on the phone and those that visit are all lovely people!


Thank you 'Right at Home'!

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Review from Sally (Daughter of Client) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have all been very happy with all the care staff that have been attending to our mother's needs. They have been respectful of her dignity and wishes and have fed back very promptly with any concerns that they may have had about her well being. We as a family felt she was in very safe hands with staff
that really cared about her.

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Review from Alison H (Daughter of Client) published on 11 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, very professional and caring staff. Would highly recommend, nothing is too much trouble for them and they are always on time and take an interest in the client's needs and home life. Thank you to all the staff for all that you do.

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Review from Tom F (Son of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a traumatic few weeks, I'm extremely grateful to all the carers who have helped my mum settle back into life at home after six weeks at a care home. It was not easy to have people coming into our home on a regular basis but they have all been extremely patient and understanding with my 90-year-old
mother. She has come to rely on them for her personal care and their cheerful chats. It has also taken a lot of pressure off me at a worrying time. I hope we can continue in the same vein. Thank you.

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Review from Rebecca M (Wife of Client) published on 23 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I work within the health industry and have a disabled wife. In my line of work, I come across a number of care agencies. Having experienced the care that Right at Home give to my wife I would not hesitate to recommend them to my clients. All of the care workers are polite, professional and have a high
standard of care and the office team backing them up are just as professional and reliable. If you want a good care agency I would highly recommend Right at Home.

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Review from E G (Wife of Client) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with this company for seven months. They look after my husband who has Alzheimer's and cannot walk or speak. He loves the two ladies who come to shower and dress him. I'm also very pleased with them.

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Review from Graham H (Client) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have provided excellent care with carers who are punctual, efficient, professional, very kind and helpful, always pleasant, nothing too much trouble. I would thoroughly recommend this company who pay the greatest detailed attention in dealing with clients and ensuring all needs are met.

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Review from D D (Client) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfectly satisfied - no complaints. Used morning and evening to assist my permanent carer and to relieve her 7 days a week.
Treated with respect and dignity. All staff excellent.

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Review from Sandra A (Daughter of Client) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service at all times, staff have come out to my father on 'emergency' toilet calls and managed to get to him very quickly and dealt with him very well.
Care is taken to out the right carer in place to suit my father and make sure all his needs are met.

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Review from Doreen H (Client) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The agency has worked around hospital stay and hospital appointment. They are very good with family and friends that visit. All carers are caring and seem to know what the human touch can do. I feel very blessed that I have such a good team around me.

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Review from R H (Client) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Very understanding with time to listen. Matching staff to clients is a real bonus and shows the extra lengths that Right at Home goes to get things right and the client benefits tremendously. Expensive but worth it for short term care.

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Review from Rebecca M (Daughter of Client) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had Right at Home coming in to look after my father's needs for two months now and have nothing negative to say. The carers that come in are just lovely, polite and very professional. My father's mood and well-being has improved so much since Right at Home have been coming in. I also feel the
managers are very approachable and helpful.

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Review from Brenda J (Wife of Client) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer comes every Friday morning for three hours. She chats to my husband, makes him coffee and discusses the book he is looking at or sometimes it is a photo album with old pictures of family members which helps his memory (he has dementia). She then takes him for a walk with his walking stick
or in the wheelchair. Sometimes they go for a short drive and sit looking at the view. On returning home he does some drawing or colouring. He gets on very well with the carer and enjoys her company.

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Review from Mary B (Client) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As an agency, Right at Home (Eastbourne) have provided a complete care plan tailored to suit mine and my husband's needs. They have been extremely professional in all aspects and the carers have been kind and considerate as well.

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Review from Elizabeth S (Daughter of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency has been fantastic, supporting and caring for my mother since her return home. They are a truly a caring agency. The carers treat my mother with dignity and respect. They alert me to any concerns they have about my mum's health and welfare. Truly a five-star service!!

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Review from Mary C (Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can say that the care I have received has been good and all my needs have been looked after well.

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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Right at Home Eastbourne & Bexhill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for Right at Home Eastbourne & Bexhill is calculated as follows: ( (130 Excellents x 5) + (7 Goods x 4) ) ÷ 137 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Eastbourne & Bexhill is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (4)

Sarah

Sarah Shaw

Job Title: Registered Manager

Joined: 2021

Sarah’s career in care started with nannying, and from there she moved on to a Senior Support Worker role in a care home in East Sussex. After further expanding her knowledge as Field Care Supervisor, she was promoted to Training and Recruitment Coordinator and then Assistant Manager, before finally shouldering the role of Registered Manager, whilst completing her NVQ 4 in Adult Health and Social Care. Sarah’s passion for delivering outstanding care to her Clients has always been her guiding star and with over 30 years of experience in care, she brings a wealth of knowledge, enthusiasm, and great leadership skills to the role of RM. Her compassion, good humour and solid understanding of the care industry perfectly encompass Right at Home’s values: Quality, compassion, respect, and trust.

Emma

Emma Davis

Job Title: Operations Manager

Joined: 2017

Emma started working in care in 2010 and completed her NVQ 2 and NVQ 3 in social care not long after. She joined Right at Home as Deputy Care Manager in 2017 and quickly proved that she could turn her hand to anything. As Operations Manager, Emma oversees every process in the organisation, from finances and scheduling to recruitment, making sure that the client’s needs always come first. Always keen to expand her knowledge, Emma completed her Level 5 Diploma in Leadership and Management for Adult Care in 2023.

Wendy

Wendy Lower

Job Title: Care Manager

Joined: 2025

Wendy has a wealth of experience in care management, having managed a group home for adults with learning disabilities and challenging needs for many years before joining JCR and then later working as a registered manager in a mental health and dementia setting. In addition to the NVQ Registered Managers Award and NVQ 3, she also holds the Assessors CAVA and has trained and mentored care staff in a range of courses during her career. She likes to promote client independence and loves to meet people out in the field, where she can ensure they are receiving the support they require and are reaching the goals they have expressed.

Rebecca

Rebecca Floyd

Job Title: Training Co-Ordinator

Joined: 2019

Rebecca joined Right at Home in 2019, coming from a carer role in a local care home, and quickly showed a flair for training. She swapped her Senior CareGiver role to become Train the Trainer qualified in Moving and Handling, First Aid, and Medication. As well as delivering all our Induction and Refresher training, she is responsible for mentoring new starters. Rebecca completed her Level 4 Diploma in Adult Care in 2024.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home Eastbourne & Bexhill to verify any information. View our terms and conditions. Right at Home Eastbourne & Bexhill has an Enhanced Service - more info.