Right at Home Eastbourne & Bexhill

Suite 16, Charter House, Courtlands Road, Eastbourne BN22 8UY
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10 81 Reviews
  • Right at Home Eastbourne & Bexhill, Eastbourne
Right at Home’s clients receive their care the way they want it and are involved in all decision-making, including agreement of their personalised care plan.

Right at Home understand that emotional support for their clients and their family can be just as important as their specialist care knowledge. That is why they always keep in close contact with concerned family and friends and make all records easily accessible in each client’s home so that any concern can be easily addressed through a call to their office.

Right at Home’s carers all meet strict criteria, are provided with excellent training, and are carefully matched to each client. Visits are never rushed as their preferred minimum visit time is one hour. Their carers do not wear uniforms, are dedicated to delivering care at the standard they would expect for their own loved ones, and are always ready to raise a smile.
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Care Provided by Right at Home Eastbourne & Bexhill

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35.90

Minimum visit time 1/2 hour. No mileage charge. Prices for nights (sleep-in/wake-in) and 24-hour care available on request.

These prices are only a guideline, please contact Right at Home Eastbourne & Bexhill to find out the exact price for your requirements.

Contact Right at Home Eastbourne & Bexhill to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Right at Home Eastbourne & Bexhill to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Sarah Shaw (Manager)

Right at Home Eastbourne & Bexhill Reviews (81)

10

Right at Home Eastbourne & Bexhill has a Review Score of 10 (9.985) out of 10, based on 22 reviews in the last 2 years.
Over all time Right at Home Eastbourne & Bexhill has 81 reviews.

Overall Experience
  • 73
  • 7
  • 1
  • 0
  • 0
Date Published
  • 81
  • 4
  • 12
  • 22
  • 59
Reviewer Connection to Right at Home Eastbourne & Bexhill
  • 22
  • 18
  • 13
  • 8
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 81, showing 81-81
Review from Mary C (Client) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can say that the care I have received has been good and all my needs have been looked after well.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Right at Home Eastbourne & Bexhill is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.985 for Right at Home Eastbourne & Bexhill is calculated as follows: ( (129 Excellents x 5) + (2 Goods x 4) ) ÷ 131 Ratings = 4.985
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Eastbourne & Bexhill is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

Meet the Team (4)

Sarah

Sarah Shaw

Job Title: Registered Manager Joined: 2021

Sarah’s career in care started with nannying, and from there she moved on to a Senior Support Worker role in a care home in East Sussex. After further expanding her knowledge as Field Care Supervisor, she was promoted to Training and Recruitment Coordinator and then Assistant Manager, before finally shouldering the role of Registered Manager, whilst completing her NVQ 4 in Adult Health and Social Care. Sarah’s passion for delivering outstanding care to her Clients has always been her guiding star and with over 30 years of experience in care, she brings a wealth of knowledge, enthusiasm, and great leadership skills to the role of RM. Her compassion, good humour and solid understanding of the care industry perfectly encompass Right at Home’s values: Quality, compassion, respect, and trust.

Emma

Emma Davis

Job Title: Operations Manager Joined: 2017

Emma started working in care in 2010 and completed her NVQ 2 and NVQ 3 in social care not long after. She joined Right at Home as Deputy Care Manager in 2017 and quickly proved that she could turn her hand to anything. As Operations Manager, Emma oversees every process in the organisation, from finances and scheduling to recruitment, making sure that the client’s needs always come first. Always keen to expand her knowledge, Emma completed her Level 5 Diploma in Leadership and Management for Adult Care in 2023.

Wendy

Wendy Lower

Job Title: Care Manager Joined: 2025

Wendy has a wealth of experience in care management, having managed a group home for adults with learning disabilities and challenging needs for many years before joining JCR and then later working as a registered manager in a mental health and dementia setting. In addition to the NVQ Registered Managers Award and NVQ 3, she also holds the Assessors CAVA and has trained and mentored care staff in a range of courses during her career. She likes to promote client independence and loves to meet people out in the field, where she can ensure they are receiving the support they require and are reaching the goals they have expressed.

Rebecca

Rebecca Floyd

Job Title: Training Co-Ordinator Joined: 2019

Rebecca joined Right at Home in 2019, coming from a carer role in a local care home, and quickly showed a flair for training. She swapped her Senior CareGiver role to become Train the Trainer qualified in Moving and Handling, First Aid, and Medication. As well as delivering all our Induction and Refresher training, she is responsible for mentoring new starters. Rebecca completed her Level 4 Diploma in Adult Care in 2024.

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