Right at Home (Aylesbury Vale and Chiltern)

From the initial assessment to 4 weeks in on of weekly care for my mother Right at Home found the best combination of being extremely professional, understanding and empathic towards both mine and my mother's needs. They listened to both mine and my mothers needs with great understanding.

I was getting desperate for help with care for my lovely mum. We were visited by Giles and his deputy Kelly. They were both so calming and informative I felt confident that their services were just what we needed. We organised overnight care at weekends to give me a break. Mum had regular carers Kelly and Vanessa. They built a relationship very quickly with mum and she enjoyed having them stay with her. Her relationship with Kelly particularly made her feel safe and I felt safe and could relax knowing mum was in their care. The compassion and kind nature of mums two wonderful carers made me feel I was leaving her with someone who would care as I did. Giles was very understanding of how caring for a loved one is and even at short notice would best sort out help when extra was needed. I couldn't recommend them more and words cannot describe my appreciation for their help well enough. I thank you all at Right at Home for helping me through the last few months of my mums life.

Review from Nieces of the Client.

They are able to help with numerous tasks around the house as well as all the personal care required.

Management and the office are accessible and have been very helpful in meeting changes requested.

Sincere thanks to all staff for their professionalism, empathy and support.

Very short notice of increased carer cover requirement, after a long period of fairly limited requirement. This was provided almost seamlessly and to our entire satisfaction. This follows a long period of mainly limited, but again, very satisfactory all-around support. We would have no hesitation in recommending Right at Home for caring needs.

My mum was very happy with the care and service provided. The carers were very friendly, courteous and helpful and assisted my mum with whatever she needed. I would certainly be happy to recommend them.

We're grateful for the help we receive and feel confident recommending them to others looking for solid, compassionate care.

We have received an outstanding service. Right from the very start, the Managing Director personally responded to my enquiry and it was a relief to speak with someone who truly understood not just what I was having to deal with but also how the rest of my family and in particular my parents were feeling as we were taking on care for the very first time. He and the rest of his team went out of their way to understand our needs and help us to feel comfortable with our care arrangements. The carers who came could not have been more kind with my parents and tuned into their personalities practically immediately. We would highly highly recommend Right at Home to anyone.

We were so impressed by the service from Right at Home (Aylesbury Vale and Chiltern). The management team, especially the manager, were very good to deal with and all of the carers were friendly and supportive. Although my father was the one having the care (due to dementia and mobility issues following a fall), the carers were a great support for my mother too as she felt quite isolated due to my father's dementia. The carers all recognised this and ensured they chatted to my mum. We were all so pleased with the service and would recommend Right at Home to anyone.

The carers have all been supportive and friendly and very capable.

Only joined Right at Home at the beginning of May 2025 following cessation of previous care provider. Experience generally good but various communication issues as to service times took a while is settle down. Service provision satisfactory and a nice group of care staff.

I wouldn't hesitate to recommend Right at Home to others.

RAH has provided care for my 93-year-old mum for over 2 years. Initially, they set out to preserve her independence at home following a fall. Over time, her physical and mental health began to deteriorate and RAH was able to adapt the care provided to meet her personal needs. The service was innovative and flexible whilst remaining sensitive and personal. RAH provided consistency and frequently the same couple of individual carers would visit Mum at home on a regular basis. The result was that both Mum and the family could develop a trusting and understanding relationship. RAH was always approachable and responsive as needs changed or if the situation required it. For example, Mum became upset about the approach an individual carer had taken with her and RAH involved the family in a review which improved practice. RAH instigated regular and comprehensive care reviews which all parties found very helpful. Mum made good connections with her caregivers and we are pleased we chose RAH.

We were a little apprehensive at first as my husband is quite a private person and doesn't like his privacy invaded. He also wasn't quite sure about not having the same person every day but soon got used to the idea. All the ladies who have been have been kind and considerate of his needs also an anaesthetic at his age is quite a shock to the system especially if you haven't experienced one before. I would thoroughly recommend Right at Home to anybody I know needing care at any time.

We have used the services of Right at Home from January to July 2024. A carer has come twice a week to give my mother personal care. My mother suffers from Alzheimer's and we were concerned that she would be resistant to this help. However, the manager and carers consistently provided my mum with kindness and compassion. She enjoyed the carer's visits and the chats that they had. They were sensitive to her ups and downs and she felt safe with them. It was also nice for my husband and I to have some respite and the carers were always compassionate towards us too.

Right at Home has been a life changer for my Mum, I live 2 hours away and they have been so kind and professional. Today I rang at short notice mid-bank holiday weekend for some urgent support for my Mum and they were there within 30 minutes - quite extraordinary, many thanks to the manager and the team and especially the lady today - you are my Easter stars!

I don't think I could have managed my life, in fact, I know I couldn't without the carer's wonderful support.

Right at Home has provided incredibly flexible and responsive support for our parents. They have trained staff to meet their specific needs. When my dad has been hospitalised on numerous occasions, the manager was available at all hours and at the weekend to arrange increased help for my mum. Staff have been very caring, and even dropped in later in the day, after their shift was over, to check in when things have been difficult. We are very grateful for all their help.