Right at Home (Aylesbury Vale and Chiltern)

I needed to visit family in the USA and needed stoma care for my husband twice a day while I was away. My husband found the carers very pleasant and his stoma looked clean and healthy on my return so I was very pleased about that. They said light housework would be included but am not too sure what they did.

I can't recommend Right at Home highly enough.

In many ways I think she was disappointed when we had to cancel the Care package as her Surgery was also cancelled but we would both feel very happy to approach Right at home in the future.

The office staff were similarly helpful both during my contract and before it started, when they helped me to understand my options and decide how to proceed.

I have been with Right at Home for over a year receiving daily care, and have found the carers to be very understanding, helpful and professional. Communication with the office is good, although there have been occasional "blips", particularly when the "app" that controls the work goes down.

A large % of the Care visits were carried out by Kelly, a very competent young lady.

From the initial assessment to 4 weeks in on of weekly care for my mother Right at Home found the best combination of being extremely professional, understanding and empathic towards both mine and my mother's needs. They listened to both mine and my mothers needs with great understanding.

I was getting desperate for help with care for my lovely mum. We were visited by Giles and his deputy Kelly. They were both so calming and informative I felt confident that their services were just what we needed. We organised overnight care at weekends to give me a break. Mum had regular carers Kelly and Vanessa. They built a relationship very quickly with mum and she enjoyed having them stay with her. Her relationship with Kelly particularly made her feel safe and I felt safe and could relax knowing mum was in their care. The compassion and kind nature of mums two wonderful carers made me feel I was leaving her with someone who would care as I did. Giles was very understanding of how caring for a loved one is and even at short notice would best sort out help when extra was needed. I couldn't recommend them more and words cannot describe my appreciation for their help well enough. I thank you all at Right at Home for helping me through the last few months of my mums life.

Review from Nieces of the Client.

They are able to help with numerous tasks around the house as well as all the personal care required.

Management and the office are accessible and have been very helpful in meeting changes requested.

Sincere thanks to all staff for their professionalism, empathy and support.

Very short notice of increased carer cover requirement, after a long period of fairly limited requirement. This was provided almost seamlessly and to our entire satisfaction. This follows a long period of mainly limited, but again, very satisfactory all-around support. We would have no hesitation in recommending Right at Home for caring needs.

My mum was very happy with the care and service provided. The carers were very friendly, courteous and helpful and assisted my mum with whatever she needed. I would certainly be happy to recommend them.

We're grateful for the help we receive and feel confident recommending them to others looking for solid, compassionate care.

We have received an outstanding service. Right from the very start, the Managing Director personally responded to my enquiry and it was a relief to speak with someone who truly understood not just what I was having to deal with but also how the rest of my family and in particular my parents were feeling as we were taking on care for the very first time. He and the rest of his team went out of their way to understand our needs and help us to feel comfortable with our care arrangements. The carers who came could not have been more kind with my parents and tuned into their personalities practically immediately. We would highly highly recommend Right at Home to anyone.

We were so impressed by the service from Right at Home (Aylesbury Vale and Chiltern). The management team, especially the manager, were very good to deal with and all of the carers were friendly and supportive. Although my father was the one having the care (due to dementia and mobility issues following a fall), the carers were a great support for my mother too as she felt quite isolated due to my father's dementia. The carers all recognised this and ensured they chatted to my mum. We were all so pleased with the service and would recommend Right at Home to anyone.

The carers have all been supportive and friendly and very capable.

I wouldn't hesitate to recommend Right at Home to others.

RAH has provided care for my 93-year-old mum for over 2 years. Initially, they set out to preserve her independence at home following a fall. Over time, her physical and mental health began to deteriorate and RAH was able to adapt the care provided to meet her personal needs. The service was innovative and flexible whilst remaining sensitive and personal. RAH provided consistency and frequently the same couple of individual carers would visit Mum at home on a regular basis. The result was that both Mum and the family could develop a trusting and understanding relationship. RAH was always approachable and responsive as needs changed or if the situation required it. For example, Mum became upset about the approach an individual carer had taken with her and RAH involved the family in a review which improved practice. RAH instigated regular and comprehensive care reviews which all parties found very helpful. Mum made good connections with her caregivers and we are pleased we chose RAH.