Right at Home (Aylesbury Vale and Chiltern)

Unit 3, 50 Aylesbury Road, Aston Clinton, Aylesbury HP22 5AH
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9.8 36 Reviews
  • Right at Home (Aylesbury Vale and Chiltern), Aylesbury
Right at Home Aylesbury Vale and Chiltern was originally founded following the managing director's close involvement with the care of a family member. After witnessing first hand the dedication of professional caregivers who would go the extra mile, they were inspired to create a service where Clients feel comfortable and valued during every visit.

A small but growing team of professional CareGivers, Right at Home Aylesbury Vale and Chiltern support each other to support their wonderful Clients. They are a family owned, family feel business, offering best in class training and development to their CareGivers as well as focusing on the wellbeing of their wonderful Clients every day of the year.

Each client has a care package tailor-made to suit their health needs, lifestyle and wishes in receiving care and all care visits are minimum of 1 hour long, giving Client and CareGiver the luxury of time to get to know each other without being rushed.

The team of care workers are fully trained and Enhanced DBS checked. They operate a continuous improvement policy with regular reviews and checks to maintain quality care for clients and Care Givers.

As a result, Clients look forward to seeing CareGivers every day because they know that they lighten up their lives and make them feel special, quite apart from offering expert and safe care.

The field-based CareGivers enjoy genuine support from the office team, and are trained to deliver the best possible care. The team across the board continue to learn and develop their skills through ongoing training and support.

Clients live in communities in Aylesbury and surrounding villages as far as Thame, Princes Risborough, Wendover, Aston Clinton, Haddenham. Care Givers live locally too and have a common bond with Clients, knowing the area well. It is the wonderful relationships that Clients build with CareGivers that ensure the best of service is provided.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36.50 – £39
  • Weekly Live-in Care Fees: from £1650

We are proud charge an all inclusive rate for our services, we don't charge for mileage or any hidden extras but please note the bank holiday rate is time and a half.

These prices are only a guideline, please contact Right at Home (Aylesbury Vale and Chiltern) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Giles Ellerton (Managing Director)

Right at Home (Aylesbury Vale and Chiltern) Reviews (36)

Total of 36, showing 1-20
9.8

Right at Home (Aylesbury Vale and Chiltern) has a Review Score of 9.8 (9.840) out of 10, based on 16 reviews in the last 2 years. Over all time Right at Home (Aylesbury Vale and Chiltern) has 36 reviews.

Overall Experience

  • 30
  • 6
  • 0
  • 0
  • 0

Date Published

36
7
9
15
21

Review from Stephen B (Son of Client) published on 30 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very happy with the care and service provided. The carers were very friendly, courteous and helpful and assisted my mum with whatever she needed. I would certainly be happy to recommend them.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We were so pleased to be able to meet your mother and help her along her way to recovery. She has been a really wonderful and positive lady that our carers are loving to see and support. Thank you for your very positive message.

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Review from Eli A (Wife of Client) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been using Right At Home for some time now and overall, our experience has been very positive. The carers are reliable, friendly, caring and professional, and they've treated our family member with patience and kindness. Communication with the office has been good, and any concerns or changes
we've needed to make have been dealt with promptly and respectfully. Both the office team and the carers have done their utmost to be supportive to both my husband and myself.
We're grateful for the help we receive and feel confident recommending them to others looking for solid, compassionate care.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

Thank you so much for giving our team such a boost. We are so delighted to be able to support H over the years. The team has commented on what an amazing supportive and caring wife you have also been to him, and it is this partnership working that is so uplifting for our wonderful carers to witness. We hope that we can continue to support H so that you can have some much needed respite care too. With best wishes from all the team.

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Review from M B (Son of Client) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received an outstanding service. Right from the very start, the Managing Director personally responded to my enquiry and it was a relief to speak with someone who truly understood not just what I was having to deal with but also how the rest of my family and in particular my parents were feeling
as we were taking on care for the very first time. He and the rest of his team went out of their way to understand our needs and help us to feel comfortable with our care arrangements. The carers who came could not have been more kind with my parents and tuned into their personalities practically immediately. We would highly highly recommend Right at Home to anyone.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

It has been a great pleasure to meet all the family and be able to advise on how to manage things at home for everyone concerned. Our carers were welcomed and this make a big difference. Thankyou so much for giving us the opportunity. With best wishes.

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Review from Fiona-Mary H (Daughter of Client) published on 16 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so impressed by the service from Right at Home (Aylesbury Vale and Chiltern). The management team, especially the manager, were very good to deal with and all of the carers were friendly and supportive. Although my father was the one having the care (due to dementia and mobility issues following
a fall), the carers were a great support for my mother too as she felt quite isolated due to my father's dementia. The carers all recognised this and ensured they chatted to my mum. We were all so pleased with the service and would recommend Right at Home to anyone.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

we were delighted to be able to support your father at a time of transition, when he needed more support. We realise the impact that increased care needs are placed on partners, so it was especially good to hear that you mother also benefitted from our care visits. We wish your parents all the best as they settle into their new home.

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Review from C H (Client) assisted by family/friend published on 5 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have all been supportive and friendly and very capable.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

Thank you for taking time to give us a review. We have passed your comment on to the team of care givers that have attended your calls.

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Review from J W (Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only joined Right at Home at the beginning of May 2025 following cessation of previous care provider. Experience generally good but various communication issues as to service times took a while is settle down. Service provision satisfactory and a nice group of care staff.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We had the privilege of looking after this client, and were sad to see them leave to move out of the area. Thankyou for giving us the opportunity of supporting you over the last few weeks.

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Review from J G (Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers are delivering a first rate service. They think on their feet when needed and genuinely seem to have mums best interests at heart. Mum loves them and is very happy with them all.
I wouldn't hesitate to recommend Right at Home to others.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We are so delighted to be supporting your dear mother. She is a delight and always ready to help our carers to help her. We look forward to helping her get out to the community in the coming months ahead.

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Review from Fiona C (Daughter of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

RAH has provided care for my 93-year-old mum for over 2 years. Initially, they set out to preserve her independence at home following a fall. Over time, her physical and mental health began to deteriorate and RAH was able to adapt the care provided to meet her personal needs. The service was innovative
and flexible whilst remaining sensitive and personal. RAH provided consistency and frequently the same couple of individual carers would visit Mum at home on a regular basis. The result was that both Mum and the family could develop a trusting and understanding relationship. RAH was always approachable and responsive as needs changed or if the situation required it. For example, Mum became upset about the approach an individual carer had taken with her and RAH involved the family in a review which improved practice. RAH instigated regular and comprehensive care reviews which all parties found very helpful. Mum made good connections with her caregivers and we are pleased we chose RAH.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We have been so delighted to look after your mother since we began in 2022. She has become a firm favourite of all of those that cared for her. Of particular note was how engaged and supportive her immediate family was for her, and working together with you all has meant that we have been able to offer more responsive and personal care. I was so delighted to be able to meet all four of her (adult) children you have all been very sympathetic. Thank you all for your support of our carers too. We are so pleased that the transition to care home has been a good experience and look forward to paying a visit to her in the coming weeks.

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Review from Rosemary B (Wife of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were a little apprehensive at first as my husband is quite a private person and doesn't like his privacy invaded. He also wasn't quite sure about not having the same person every day but soon got used to the idea. All the ladies who have been have been kind and considerate of his needs also an anaesthetic
at his age is quite a shock to the system especially if you haven't experienced one before. I would thoroughly recommend Right at Home to anybody I know needing care at any time.

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Review from M E (Daughter of Client) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used the services of Right at Home from January to July 2024. A carer has come twice a week to give my mother personal care. My mother suffers from Alzheimer's and we were concerned that she would be resistant to this help. However, the manager and carers consistently provided my mum with kindness
and compassion. She enjoyed the carer's visits and the chats that they had. They were sensitive to her ups and downs and she felt safe with them. It was also nice for my husband and I to have some respite and the carers were always compassionate towards us too.

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Review from S Y (Daughter of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home has been a life changer for my Mum, I live 2 hours away and they have been so kind and professional. Today I rang at short notice mid-bank holiday weekend for some urgent support for my Mum and they were there within 30 minutes - quite extraordinary, many thanks to the manager and the
team and especially the lady today - you are my Easter stars!

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We are so glad to be able to support your mother at a time when her care needs are becoming more challenging and we are delighted to be able to adapt and respond to changes when she needs us. She has also treated our carers with the utmost respect and courtesy, making this a true partnership working with client's carer and family members.

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Review from J R (Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't think I could have managed my life, in fact, I know I couldn't without the carer's wonderful support.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

You have been the most wonderful person to be with and support in many ways, your sense of humour, challenging crosswords and good conversation not least. Our team love to visit! Thank you!

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Review from A C (Daughter of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home has provided incredibly flexible and responsive support for our parents. They have trained staff to meet their specific needs. When my dad has been hospitalised on numerous occasions, the manager was available at all hours and at the weekend to arrange increased help for my mum. Staff
have been very caring, and even dropped in later in the day, after their shift was over, to check in when things have been difficult. We are very grateful for all their help.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

Thank you for your very kind message. We are proud to be able to look after your parents, and it has been a real pleasure to be able to support them both at home and enable them to continue to remain independent.

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Review from Aila P (Wife of Client) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband at 92 years of age sadly passed away in early December this year. Before that, we had received honest, heartfelt care from Right at Home helping us to cope with everyday requirements and we got to know the carers, their personalities, and their genuine caring spirit which we are grateful
for.

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Review from Bridget K (Client) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so grateful for the support given to me by Right at Home since very unsympathetic treatment in my home after a pelvic fracture in January and then resulting in partial hip replacement.
The help has meant I can continue living at home and when necessary, visit local shops with them. Right
at Home was the only agency with a five-star rating that has produced at care.

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Review from Andrew G (Son of Client) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Right at Home for a number of years and have been very satisfied with the level of service and the carers that have been provided. We would recommend.

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Review from Neil T (Son of Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The managing director and his team have supported my mother in sickness and health, consistently providing kindness as well as care and going out of their way to look after her needs. They have been professional, reliable and good humoured, greatly exceeding my expectations. I am most grateful.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We have been so delighted with the opportunity to support your mother. She has been very spirited and a real pleasure to care for. We wish her all the best in her journey at her next venue! We were very sad to see her leave Abbeyfield and do hope that she is settling in well with her new community.

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Review from A C (Daughter of Client) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been providing care for my mother daily for the last eighteen months. They are extremely reliable and efficient. They always contact me immediately to let me know of any problems etc. My family and I are all very happy with the service we receive and that gives us peace of mind as
my sisters, brother and I all live some considerable distance from our mother.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We have been delighted to see the progress that your mother has made over the time that we have been with her and that she continues to access lunch club twice a week. It has been a pleasure to support her and her family, who have been so supportive too.

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Review from Stephen B (Son of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were very good and the support we got from Right at Home was fantastic, so a big thank you to the managing director and the team for looking after Mum so well.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We were so delighted to be able to attend to your mother's care needs. It was a privilege to be able to get to know her and help her. It helps so much when a supportive family is engaging and aligning with our values too.

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Review from J M (Daughter of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy with her carers and it's great for her to have different people to talk to and companionship that the family are unable to meet. She quite often prefers them to help her rather than her family who are not trained in nursing.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We have been so delighted to support your mother since last year. She has proved to be a wonderful resilient and happy person. Thank you for the opportunity of giving us to care for her.

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Right at Home (Aylesbury Vale and Chiltern) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Right at Home (Aylesbury Vale and Chiltern) is calculated as follows: ( (81 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Aylesbury Vale and Chiltern) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (1)

Giles

Giles Ellerton

Job Title: Managing Director

Joined: 2020

Following a period of five years seeking carers and overseeing the In Homecare of his own mother, Giles launched Right at Home Aylesbury Vale and Chiltern in 2020, with a mission to become an established high-quality provider of In Home Care across Mid Buckinghamshire. Giles is leading a team of highly experienced Registered Manager and carers and is determined to improve the quality of care for all the communities that he and his team serve. He has had over 25 years of management experience in managing complex teams and is applying this to a growing team of dedicated carers.

Frequently Asked Questions about Right at Home (Aylesbury Vale and Chiltern)

What Type of Services does Right at Home (Aylesbury Vale and Chiltern) offer?

Right at Home (Aylesbury Vale and Chiltern) offers Home Care.

How many Carers does Right at Home (Aylesbury Vale and Chiltern) employ?

Right at Home (Aylesbury Vale and Chiltern) employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Aylesbury Vale and Chiltern) to verify any information. View our terms and conditions. Right at Home (Aylesbury Vale and Chiltern) has an Enhanced Service - more info.