Right at Home (Aylesbury Vale and Chiltern)

Unit 3, 50 Aylesbury Road, Aston Clinton, Aylesbury HP22 5AH
Review Us
9.8 36 Reviews
  • Right at Home (Aylesbury Vale and Chiltern), Aylesbury
Right at Home Aylesbury Vale and Chiltern was originally founded following the managing director's close involvement with the care of a family member. After witnessing first hand the dedication of professional caregivers who would go the extra mile, they were inspired to create a service where Clients feel comfortable and valued during every visit.

A small but growing team of professional CareGivers, Right at Home Aylesbury Vale and Chiltern support each other to support their wonderful Clients. They are a family owned, family feel business, offering best in class training and development to their CareGivers as well as focusing on the wellbeing of their wonderful Clients every day of the year.

Each client has a care package tailor-made to suit their health needs, lifestyle and wishes in receiving care and all care visits are minimum of 1 hour long, giving Client and CareGiver the luxury of time to get to know each other without being rushed.

The team of care workers are fully trained and Enhanced DBS checked. They operate a continuous improvement policy with regular reviews and checks to maintain quality care for clients and Care Givers.

As a result, Clients look forward to seeing CareGivers every day because they know that they lighten up their lives and make them feel special, quite apart from offering expert and safe care.

The field-based CareGivers enjoy genuine support from the office team, and are trained to deliver the best possible care. The team across the board continue to learn and develop their skills through ongoing training and support.

Clients live in communities in Aylesbury and surrounding villages as far as Thame, Princes Risborough, Wendover, Aston Clinton, Haddenham. Care Givers live locally too and have a common bond with Clients, knowing the area well. It is the wonderful relationships that Clients build with CareGivers that ensure the best of service is provided.

Show Right at Home (Aylesbury Vale and Chiltern) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36.50 – £39
  • Weekly Live-in Care Fees: from £1650

We are proud charge an all inclusive rate for our services, we don't charge for mileage or any hidden extras but please note the bank holiday rate is time and a half.

These prices are only a guideline, please contact Right at Home (Aylesbury Vale and Chiltern) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Giles Ellerton (Managing Director)

Right at Home (Aylesbury Vale and Chiltern) Reviews (36)

Total of 36, showing 21-36
9.8

Right at Home (Aylesbury Vale and Chiltern) has a Review Score of 9.8 (9.830) out of 10, based on 15 reviews in the last 2 years. Over all time Right at Home (Aylesbury Vale and Chiltern) has 36 reviews.

Overall Experience

  • 30
  • 6
  • 0
  • 0
  • 0

Date Published

36
7
9
15
21

Review from G A (Client) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came out of hospital after a hip replacement, they came in and helped shower me cand clean the house. They were so supportive and encouraging with a smile. Thank you all.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We loved being able to see you each day and are delighted that you are getting back to fighting fit. Thank you for your time with us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan G (Daughter of Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For over a year the Managing Director and his team at Right At Home Aylesbury have been looking after dad and his home during what has been a very difficult time for him and the family. They made it possible for him to remain in his own home which was so very important following the death of his wife.
Quite simply the family would not have coped without them. The carers were patient, thoughtful, and understanding, and during the last few weeks increasingly needed to carry out very awkward tasks. It's difficult to single out any one specific carer but I would like to say a special thank you to his main carer who frequently went above and beyond the call of duty. A truly caring carer.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

As a team we have been delighted to support your father at home at a difficult time for him. The team has embraced his sense of humour, and penchant for coffee and chocolate, and had some fascinating conversations with him about his career and interests! We are sad to say goodbye but pleased to know that he will be safe and well supported in residential care. Thankyou also to his family who have been so supportive of him and working with us to offer wrap around care at home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R O (Daughter of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support we have had from the carers and management team has been amazing. My mother was very reluctant to accept care but all the staff worked to gain her trust and support her to stay in her own home with both patience and kindness. I really feel that they have treated her as if she was their own
beloved relative. They were also very flexible in adapting the level of care and support depending upon my availability and holidays which was a huge help to me personally. I thoroughly recommend their service.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

Our team have so enjoyed supporting your mother to stay safe and supported in her home. It always helps so much when we are assured of the loving care that our clients have from their own family. It has been a real pleasure knowing that we can help our clients and their families.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C A (Son of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home Aylesbury have been providing home care for my elderly mother who has dementia. All the carers have been uniformly excellent and I could not be more grateful or recommend this service more highly. Look no further.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

Thank you for your submission. We have been delighted to support your mother at home. She has been utterly charming to our team of caregivers, and it has been a pleasure to work with the family to ensure that she is well supported and catered for.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Robin M (Son of Client) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I think my overall rating of the service is good. However, the direct observation of interaction with each of the carers has been more limited, due to my location, in comparison to my sister and brother-in-law. Set up and ongoing management of the service has been generally excellent and very responsive
to my mother's changing circumstances and needs since June 2022. However, I have some reservations about rating the staff above 'satisfactory' at present, as I have perceived quite a significant turnover of different carers, of variable experience/quality, over the 4-5 months. This is probably attributable to the current pressures on the social care sector and staff recruitment/retention challenges nationally than to the Right at Home service and working conditions. I would simply comment that some carers have proved more experienced and proactive on the job than others (who tend to wait to be asked or told to undertake certain tasks, rather than seeking out what needs doing).

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

Thank you for your considered review. We are always constantly assessing how clients and their families are receiving our service. The training of staff remains a key priority to ensure that they continue to develop and offer an outstanding care service to our clients. Person - centred care is at the heart of what we train our carers to offer, always looking out for how we can support our clients, and we will continue to develop this in our training of new staff in the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elizabeth A (Daughter of Client) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care given nor the attitude and manner of carers and their 'seniors'. My parents after initially refusing care, adore their carer nothing is beneath her. She is so obliging. She is starting to feel like a friend.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

Thankyou for such a great review. We are delighted to be working with your wonderful parents to lighten the load for them and their supportive family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John B (Nephew of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle originally engaged Right at Home to help with administration when he was starting to find that difficult and they supported him with this and then with his increasing needs through his remaining year. The genuine personal level of care that they have shown for him has been absolutely outstanding.
Particularly in having an strong awareness of his situation and changing needs and taking the personal responsibility to ensure he had the required care. With no family anywhere nearby their support has been essential to him and invaluable to us as well. I would have no hesitation in recommending them

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

Thank you for your positive review. Your uncle was truly a very special person and we were delighted to be able to support him at home, and being able to help him with his changing needs. It is always comforting to know what a supportive wider family that he had and we shall remember him with great affection.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia M (Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff all very good at their work and always willing to do anything you ask them to do. I am very very happy with them.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We are always delighted to see you and offer the right service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan B (Client) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family is very happy with the care we have received with this company. All of their staff are friendly and genuinely care about their clients. Their communication is excellent and they have gone above and beyond our expectations in trying to work out our care schedule.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We are delighted to be working with you and your family to offer your father the best care that he deserves. He is exceptionally well supported by his family, and this always makes a real difference to us in offering that person-centred care every day. Thankyou for your kind words and support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brenda P (Client) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the service provided by Right at Home. The caregivers are friendly, helpful and efficient and always ready to listen to me and my problems and spend time chatting if I need it.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

Dear Brenda, we are delighted to be able to support you at home and make effort to help out in any way that makes your quality of life better after each time that we visit.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C W (Client) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finally! A care company that is honest and actually cares about its clients and staff more than making money. You won't get any lies or underhanded tricks here. They won't con you into thinking that they will cover your care when they can't. And they're not going to hit you with hidden charges either.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

It is always so good to get some positive feedback. We will above all try to be open, honest and professional in how we deliver care to our clients. Your comments make all the difference to our team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Winifred W (Client) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and helpful and cope with requests of help made by me. Some jobs can be difficult and personal. Very friendly staff.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We always enjoy visiting Winnie and often learn from her extensive insight into Thame life. Thank you for being such a wonderful client.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anne L (Daughter of Client) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was hospitalised following a fall at the end of March 2021. She was in the hospital for 2 months before being transferred to a nursing home for more rehab and rest. She was discharged home with carers from Right at Home calling in 3 times a day. My mum is so pleased to be back home and the transition
to settling in at home has been a very pleasurable experience for her due to the excellent carers that have been put in place to help her with all aspects of her care. They are an excellent company, the manager has been brilliant. I would highly recommend. It is so satisfying to know that my mum is receiving the best possible care. It is truly appreciated.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

Your mum has been the most wonderful person to welcome back home. It is a pleasure to care for her and make her feel at home after such a long break, and she always brightens up our day when we go to visit.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K Y (Client) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Right at Home have been very helpful and efficient. My personal care has been of the highest standard. They have really put themselves out to be helpful, transporting me to hospital visits while I was strong enough.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

You have been so accommodating and welcoming to our team, and we have been very pleased to be able to serve your care needs at home. Thank you for choosing Right at Home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Geoffry N (Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This service is trustworthy, reliable and operates with integrity. They have helped me arrange correspondence, administration and helped around the home. I enjoy their company and they have helped me with cooking meals and light cleaning. I would be happy to recommend them thoroughly.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We have enjoyed being able to care for you and make things easier for you at home and really appreciate being able to work for you in the coming weeks and months ahead.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia H (Sister-in-law of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with the level of service and professionalism of the carers who have been attending to my Brother-in-law. They have made a real difference to his mood as well as the excellent personal care they give him. I am particularly pleased with the communication and keeping me up to
date with his day to day condition. I would not hesitate to recommend them.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

Thank you for your positive feedback. We are delighted that our care is making a positive difference to your brother-in-law's mood and personal care. He is a delight to care for, and our carers always look forward to their visits.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Right at Home (Aylesbury Vale and Chiltern) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for Right at Home (Aylesbury Vale and Chiltern) is calculated as follows: ( (75 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 88 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Aylesbury Vale and Chiltern) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (10)

Meet the Team (1)

Giles

Giles Ellerton

Job Title: Managing Director

Joined: 2020

Following a period of five years seeking carers and overseeing the In Homecare of his own mother, Giles launched Right at Home Aylesbury Vale and Chiltern in 2020, with a mission to become an established high-quality provider of In Home Care across Mid Buckinghamshire. Giles is leading a team of highly experienced Registered Manager and carers and is determined to improve the quality of care for all the communities that he and his team serve. He has had over 25 years of management experience in managing complex teams and is applying this to a growing team of dedicated carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Aylesbury Vale and Chiltern) to verify any information. View our terms and conditions. Right at Home (Aylesbury Vale and Chiltern) has an Enhanced Service - more info.