Right at Home (Wimbledon, Putney & Kingston)

Kingspark Business Centre, 152-178 Kingston Road, New Malden KT3 3ST
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9.9 73 Reviews
  • Right at Home (Wimbledon, Putney & Kingston), New Malden
Right at Home (Wimbledon, Putney & Kingston) delivers professional and high quality care to people who need help in their own homes. Services include companionship, personal care and light household duties. Depending on individual needs and circumstance, post-operative support, home from hospital, holiday and respite cover and managed live-in care are also provided.

All homecare workers from Right at Home (Wimbledon, Putney & Kingston) are very special people who are trustworthy, flexible and reliable. They also have in-depth training and are encouraged to attain further qualifications, with the company demonstrating an on-going commitment to high standards of care, dignity and respect.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36

These prices are only a guideline, please contact Right at Home (Wimbledon, Putney & Kingston) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Andree Kerr (Managing Director)

Right at Home (Wimbledon, Putney & Kingston) Reviews (73)

9.9

Right at Home (Wimbledon, Putney & Kingston) has a Review Score of 9.9 (9.934) out of 10, based on 18 reviews in the last 2 years.
Over all time Right at Home (Wimbledon, Putney & Kingston) has 73 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Right at Home (Wimbledon, Putney & Kingston)
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Total of 73, showing 1-20
Review from M H (Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care received. The carers are very helpful, respectful and very willing.
Reply from Andree Kerr, Managing Director at Right at Home (Wimbledon, Putney & Kingston)

Thank you so much for such a great review. The team are delighted with your feedback. It makes us feel very happy when are clients are please with our service.

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Review from A V (Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with Home Care Right at Home is very positive. All people are kind and helpful. They always try to help me every time I have a problems. All the persons working with them are respectful, caring and very discreet.I was very lucky to find them.
Reply from Andree Kerr, Managing Director at Right at Home (Wimbledon, Putney & Kingston)

Thank you for taking the time to write such a great review for us. It is really appreciated and the carers will be thrilled. I love reading such positive feedback on our team. Kind regards Andree

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Review from D O (Relative of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent communication, understanding, efficiency and ultimately care with kindness provided by RAH. Excellent communication, understanding, efficiency and ultimately care with kindness provided by RAH.
Reply from Andree Kerr, Managing Director at Right at Home (Wimbledon, Putney & Kingston)

Thank you so much for such a lovely review. It makes me very happy for our team when I read such positive comments. Very much appreciated. Kind regards

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Review from Jill W (Client) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent
Reply from Andree Kerr, Managing Director at Right at Home (Wimbledon, Putney & Kingston)

Thank you for such a lovely review score. I do appreciate the effort you put into submitting the review score card. It makes me proud when our clients go to such efforts to recognise their caregivers. Kind regards

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Review from Bobby J (Daughter of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home support my dad for pad changes, washing, food and general companionship. A special thanks to one of the carers, a phenomenal carer with a heart of gold and a level of patience that I can only aspire to, and to Care Manager for being an awesome, who is always open to feedback and focuses
on solutions not problems. I highly recommend Right at Home.
Reply from Andree Kerr, Managing Director at Right at Home (Wimbledon, Putney & Kingston)

Thank you so much for taking the time to provide such a great review. It makes me very happy when feedback such as this is made about our Carers and in particular our Care Manager.

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Review from Sheelah D (Wife of Client) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was particularly impressed by the flexible attitude displayed by the Right at Home team, and by the positive and affectionate approach of the carers. The team was able to readily adapt the frequency and nature of care as my husband's needs changed.
Reply from Andree Kerr, Managing Director at Right at Home (Wimbledon, Putney & Kingston)

Thank you for the review. It is very much appreciated.

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Review from S H (Client) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience is very good. All carers are very diligent and punctual. If they are running late or early I am always informed. The office team are really good and flexible and I feel everyone understands my needs.
Reply from Andree Kerr, Managing Director at Right at Home (Wimbledon, Putney & Kingston)

Thank you so much for a great review. It is appreciated.

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Review from Francis K (Son of Client) published on 5 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team have been looking after my Mum (afternoons, a few times per week) for a number of years. The service is excellent. The care manager is outstanding, responsive , sensitive and understanding of changing needs. So too is the principal carer who has looked after my Mum the most, keeping her stimulated
and well. The rest of the team are very good too! As a family we are very grateful for the support.
Reply from Andree Kerr, Managing Director at Right at Home (Wimbledon, Putney & Kingston)

Thank you so much for your excellent review. We appreciate the time you have taken to complete this. We are privileged to look after your family member.

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Review from N A (Son of Client) published on 5 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home has been providing daytime care, and more recently, live-in care for my mother (who has Alzheimer's dementia and poor mobility) for over 2 years now. The carers are amazing - polite, pleasant, and punctual, but above all empathetic, patient, and kind. The management team are incredibly
helpful, always going to great lengths to ensure appropriate care coverage, even at very short notice. They are professional, reliable, and very thorough, with regular extremely detailed care planning assessments. Communication with relatives is excellent, and there has never been any issues of any kind. The whole care pathway is delivered with compassion and integrity.
Right at Home deserves the highest of recommendations.
Reply from Andree Kerr, Managing Director at Right at Home (Wimbledon, Putney & Kingston)

Thank you so much for your kind words. It is appreciated that the team can see the impact they can make with a family. Your feedback is so important.

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Review from Richard W (Son of Client) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have consistently been impressed and delighted with the care Right at Home provides for my mother. Apart from the dependable visits, nothing is too much trouble in organising those little things that often go unnoticed.
Reply from Andree Kerr, Managing Director at Right at Home (Wimbledon, Putney & Kingston)

Thank you. Your feedback is much appreciated. Kind regards.

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Review from D W (Client) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Needed a last minute hospital to home care and the care manager was able to arrange despite the short notice. A day later I needed to arrange evening care for a week and was able to accommodate also. Very professional carers.
Reply from Andree Kerr, Managing Director at Right at Home (Wimbledon, Putney & Kingston)

Thank you for your feedback on the office team and our caregivers, it is appreciated. I'm glad we were able to support you. We appreciate your business.

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Review from C L (Friend of Client) published on 1 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear friend of 55 years is being kindly looked after by the Right at Home 'family.'
Right at Home takes care to match carers with the personality of the client and they use their expertise to cope with routine and unexpected situations.
The management team are efficient with swift replies to the
information requested and if they need to pass on concerns.
It is reassuring to know my friend is surrounded by such a caring and diligent team.
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Review from R C (Husband of Client) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great caregiver who looked after my wife who had complex needs.
Reply from Abbie varney, care manager at Right at Home (Wimbledon, Putney & Kingston)

Thank you for the review. It was a pleasure working with both you and your wife.

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Review from Nick S (Husband of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is bed-bound, living in a hospital-style bed in the living room and needing two social care visits each day to help me keep her clean and comfortable. Over our six years with Right at Home that comes to more than 4000 visits, and every single one has been a success.
The carers have all been
efficient, friendly and good-humoured. They all take pride in what they do and I can tell that they've been well-trained. They're also excellent company, helping her to feel a bit less socially isolated (especially appreciated during the Covid years). The Right at Home management too are efficient, friendly and supportive, and constantly working to improve the service; for example, I can now access the client portal via the internet to see the latest version of the visit schedule. Occasionally there are unavoidable glitches (carer transport issues etc) but whenever that happens I know that they will get someone else to us without too much delay.
Definitely five stars out of five.
Reply from Andree Kerr, Managing Director at Right at Home (Wimbledon, Putney & Kingston)

Nick, thank you so much for this excellent review. We are very pleased to work with you and your family. Kind regards the team at Right at Home.

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Review from R M (Client) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are friendly and helpful.
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Review from Marie-Therese G (Daughter of Client) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care manager understood our situation immediately, and put in place a caregiver for my mum really quickly. I had zero experience in this area, but the care manager's high level of expertise meant that I had learned something significant from every visit. When I am in a better position to help others,
I hope to share this knowledge. Mum has high-level needs and being able to have the care manager's expertise and a personalised experience with the caregiver has been worth every penny. The care manager selected the caregiver for my mum and I think it was a perfect match. The caregiver formed a sweet bond with my mum immediately. They have been very patient with us as we adjust to a new way of doing things. They have also been extremely respectful of my mum and adjusted to Mum's changing needs seamlessly. The work they are doing has had a much-needed positive impact on my mum and the whole family.
Reply from Andree Kerr, Managing Director at Right at Home (Wimbledon, Putney & Kingston)

Marie-Therese. Thank you so much for your review. It is very appreciated. Kind regards.

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Review from Gordon B (Nephew of Client) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 97-year-old aunt had her first fall late last year and I had to organise home care for her when she was discharged. I found Right at Home online, and they stepped in at short notice to arrange a suitable care package for her. Nothing was too difficult and the relief I felt as they came online was
immense. My aunt was given thoughtful and well-planned care and she greatly appreciated it. I also liked the way the carers were making sure I was coping with the situation, readily offering advice when requested. The team of (3-4) carers largely stayed the same and I was amazed how quickly my aunt was able to build up a close relationship with them all and really looked forward to their visits. As her health declined and she needed 24-hour care, once again they quickly arranged an appropriate night care package. I can only say again how outstanding, reliable, trustworthy and respectful my aunt’s carers were, and who enabled her to continue her life, at home, till her passing.
Reply from Andree Kerr, Managing Director at Right at Home (Wimbledon, Putney & Kingston)

GordonThank you so much for your kind words. They mean a lot. I will inform the team. It was a privilege to support your family. Kind regards Andree Kerr Managing Director.

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Review from C H (Wife of Client) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was looked after by two very caring ladies for two months after leaving hospital. He received suck lovely care and was treated with dignity and compassion.
Reply from Andree Kerr, Managing Director at Right at Home (Wimbledon, Putney & Kingston)

Thank you so much for your kind words. They are appreciated.

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Review from S S (Next of Kin) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite dementia and significant medical problems, my dear friend was given loving, kind and thoughtful care and was respected as an individual until she died. Every effort was made to meet her physical, psychological, social and spiritual needs. The outstanding care that she was given, enabled her
to live life to the full and die peacefully in her home, surrounded by people who loved her. Her wish to live and die at home could not have been fulfilled without the care and support of the staff from Right at Home and her friends. This was greatly appreciated.
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Review from G G (Wife of Client) published on 4 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Two regular carers have been excellent and reliable.
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Current Review Score: 9.9 (9.934)

Overview of Review Score

The Review Score of 9.9 (9.934) out of 10 for Right at Home (Wimbledon, Putney & Kingston) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.934 for Right at Home (Wimbledon, Putney & Kingston) is calculated as follows: ( (101 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 106 Ratings = 4.934
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Wimbledon, Putney & Kingston) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (12)

Meet the Team (3)

Andree

Andree

Job Title: Managing Director/Registering Manager Joined: 2011

Andree opened Right at Home (Wimbledon, Putney & Kingston) in 2011 after experiencing for herself, as her mother’s health was deteriorating, how difficult it was to arrange quality, trusted care at home for a family loved one.

Abbie

Abbie

Job Title: Care Manager Joined: 2016

Abbie has worked within the care industry for 8 years as a Carer, Senior Carer and Care Coordinator. She is now our Care Manager. Clients would describe her as energetic, outgoing and approachable. Abbie is committed to her own personal development and therefore she is a great role model for Caregivers who she continually encourages to develop their own skills.

Enrica

Enrica Simone

Job Title: Recruitment and Training Coordinator Joined: 2022

Enrica has worked in care since 2020 She has progressed from CareGiver to Senior CareGiver and Team Leader. She is now our Recruitment, Training and Social Media Coordinator.


Enrica is full of enthusiasm and energy and makes Induction and Refresher Training fun and relatable.

Frequently Asked Questions about Right at Home (Wimbledon, Putney & Kingston)

What Type of Services does Right at Home (Wimbledon, Putney & Kingston) offer?

Right at Home (Wimbledon, Putney & Kingston) offers Home Care.

How many Carers does Right at Home (Wimbledon, Putney & Kingston) employ?

Right at Home (Wimbledon, Putney & Kingston) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Wimbledon, Putney & Kingston) to verify any information. View our terms and conditions. Right at Home (Wimbledon, Putney & Kingston) has an Enhanced Service - more info.