Right at Home (Wimbledon, Putney & Kingston)

My 97-year-old aunt had her first fall late last year and I had to organise home care for her when she was discharged. I found Right at Home online, and they stepped in at short notice to arrange a suitable care package for her. Nothing was too difficult and the relief I felt as they came online was immense. My aunt was given thoughtful and well-planned care and she greatly appreciated it. I also liked the way the carers were making sure I was coping with the situation, readily offering advice when requested. The team of (3-4) carers largely stayed the same and I was amazed how quickly my aunt was able to build up a close relationship with them all and really looked forward to their visits. As her health declined and she needed 24-hour care, once again they quickly arranged an appropriate night care package. I can only say again how outstanding, reliable, trustworthy and respectful my aunt’s carers were, and who enabled her to continue her life, at home, till her passing.

My husband was looked after by two very caring ladies for two months after leaving hospital. He received suck lovely care and was treated with dignity and compassion.

Despite dementia and significant medical problems, my dear friend was given loving, kind and thoughtful care and was respected as an individual until she died. Every effort was made to meet her physical, psychological, social and spiritual needs. The outstanding care that she was given, enabled her to live life to the full and die peacefully in her home, surrounded by people who loved her. Her wish to live and die at home could not have been fulfilled without the care and support of the staff from Right at Home and her friends. This was greatly appreciated.

Two regular carers have been excellent and reliable.

Really pleased with the service that has been offered to my uncle and aunt. It was all set up efficiently and speedily, and communication and meeting expectations have been superb. The care assistant was matched beautifully and all are extremely pleased in these initial months.

After a fall at home and being on the floor for 32hrs, my 86yr old mum was discharged from hospital after 4 days. The Manager from Right at Home visited with mum the following day to assess her and her needs, and chatted with mum regarding her fall, looking at her pressure sores and watching how mum got in and out of bed etc. She asked to see mum’s discharge notes and was very concerned that mum had not been referred to District Nurses to attend to her sores or physiotherapists to assess mum’s safety within her home. The Manager asked me to ring mum’s Doctor's surgery that day advising me on what to request re District Nurses etc to attend to mum the next day. A Doctor rang me back and needless to say, she was appalled. They all came the next day. Mum has been recognised as an “unsafe discharge”. The Manager not only deeply cares for the elderly, she is their voice. We truly can’t thank her enough. Mum is now gaining her strength and confidence again due to Right at Home and their caregivers. Thank you all.

Very efficient. Carers who really cared for the individual.

Very good service pleasant staff.

Respectful of our home.

Very happy with the care and sympathy when needed.

Right at Home and their carers have been the most amazing support to our family. They are professional, kind and are taking amazing care of our father. They went to extraordinary lengths to support my brother and I with our fathers care during the most difficult times of covid. They help us keep him safe in his own home. Thank you.

The carers always come on time and if there was a delay it was usually due to traffic. They performed tasks well and would often do extra things. They took me out in my wheelchair when I wanted to go. I always had good conversations with them. My evening carer even plays cards with me and listens to my poetry. When one care needs to be replaced it was done straight away.

Provided a live-in carer with 24 hours notice. From day one the carers have been respectful, caring, and looked after Dad in the way we wanted rather than just a standard package of care which we know Dad appreciated.

All people involved have been excellent - both office and carers.

I find all the carers very kind and helpful when looking after my mother. The agency is very professional and well run.

Every carer who has looked after my dad has shown him real care and dignity. They are lovely people who really do "care". Not only did they care for dad they also took the time to make sure mum was ok too.

I was very pleased with the care provided for my elderly father by Right at Home over a number of years and have no hesitation in recommending them. They are easy to deal with, efficient and the service they provide is of a high standard.

The carer was very nice to have in my house and completed work very well. A very kind carer.

My experience with this care provider is very good. The communication between client, carer and company is well funded. I feel confident with my carer. Great that the service is available all the time. All staff (manager and carers) are kind, caring and reliable. I'm grateful for their help and care.

I highly recommend them. Thank you team.