Right at Home (Colchester & District)

Unit 6 Chancers Farm, Fossetts Lane, Fordham, Colchester CO6 3NY
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10 90 Reviews
  • Right at Home (Colchester & District), Colchester
Right at Home (Colchester & District) provide care and support to people living in their own homes or in a place they choose.

Their team of Caregivers support service users with full-time live-in care, dementia care, and general housekeeping or company on days out and shopping trips.

Staff members complete intensive training before they start work at Right at Home and training continues throughout their career.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £38 – £41
  • Weekly Live-in Care Fees: £2135 – £3045

Please call us for any further information about our pricing.

These prices are only a guideline, please contact Right at Home (Colchester & District) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Gina Emmins (Registered Manager)

Right at Home (Colchester & District) Reviews (90)

Total of 90, showing 1-20
10

Right at Home (Colchester & District) has a Review Score of 10 (9.964) out of 10, based on 28 reviews in the last 2 years. Over all time Right at Home (Colchester & District) has 90 reviews.

Overall Experience

  • 78
  • 11
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Date Published

90
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17
28
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Review from Ian R (Client) assisted by family/friend published on 8 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service, friendly staff always happy to do what is needed. Always very positive and always answer phone if needed.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you so much for taking the time to review our service. We are really commited to providing the highest standards of care and support at all times and our staff will always go the extra mile for our clients.

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Review from J C (Client) published on 29 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The two ladies who look after me are brilliant, attend to me with dignity and care. They are able to do everything I require and have seamlessly entered into my routine without being told. Any queries that we may have is handled by the management promptly. The following week's schedule is sent to me
on a Friday so that the next week can be planned. The service we get is certainly value for money.

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Review from P M (Wife of Client) published on 29 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy in all areas with the care I have.

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Review from Joyce B (Wife of Client) published on 12 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my husband and I are extremely satisfied with all aspects of the care we receive from Right at Home. The carers quickly grasped the help we need and have brought much needed companionship and relief for both of us, especially for myself. We look forward to continuing your service and possibly more
help going forward. Many thanks to you all.

Reply from Ben Flannery, Recruitment Executive at Right at Home (Colchester & District)

Thank you for the kind words! We will ensure to keep the standards high and look forward to continuing to support!

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Review from P H (Wife of Client) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very worried about having Carers. My husband has Parkinson's and Dementia and struggles with change. RAH made us feel relaxed about the whole process, going above and beyond, to make sure my husband had the same Carers. Now he can't wait for his Carer to arrive. She completely caters the call
to revolve around how he's feeling that day. Top level Care, from an efficient and caring company. We couldn't be without them.

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Review from Anneka T (Client) published on 22 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care I receive is always to a very high standard they are always able to assist me in whatever I need help with and they are very flexible when things change such as if I'm invited out nothing ever seems too much trouble

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Review from S H (Client) published on 14 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very supportive, willing to do anything I ask and treat me with dignity all the time.

Reply from Ben Flannery, Recruitment Executive at Right at Home (Colchester & District)

Thank you so much for this lovely feedback. The team will be so pleased you are happy with their support.

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Review from Lilian P (Client) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies are helpful

Reply from Ben Flannery, Recruitment Executive at Right at Home (Colchester & District)

Thank you so much for your review, assuring you of our best attention at all times.

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Review from S M (Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who support me are amazing. Excellent at supporting me practically and great company as well. The office staff I have dealt with have also been brilliant. Overall Right At home Colchester has a super kind and helpful team! Thank you.

Reply from Ben Flannery, Recruitment Executive at Right at Home (Colchester & District)

Thank you so much for taking the time to provide this lovely feedback. The Care team and Office team alike will be so pleased you are happy with their support.

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Review from V G (Client) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are like attentive family.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you so much for taking the time to provide this lovely feedback. The team will be so pleased you are happy with their support. Assuring you of our best attention at all times.

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Review from J C (Husband of Client) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most caring two ladies we have ever met who are prepared to undertake any and many varying jobs. They have lovely personalities, although both are different in many ways. Always punctual and smart and equipped to carry out the projects required.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you so much for taking the time to provide this lovely feedback. It really is appreciated and means so much to the team.

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Review from M S (Client) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the care provided by Right at Home. The carers are friendly, caring, and efficient and I feel looked after by the carers and the company. The carers often go out of their way to provide more than just the basic care. For example, shopping, collecting medication, and providing
companionship.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you for taking the time to provide us with this lovely feedback. We really do appreciate it.

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Review from Marion B (Client) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carers, lots of laughs, and good choices of venues.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you so much for the kind feedback. We can assure you that the team will continue to provide great support and lots of laughs too!

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Review from Rhona J (Daughter-in-law of Client) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is receiving exceptional care and her needs are fully met, her dignity and respect are a priority. The care services go above and beyond to ensure she is personally cared for. We feel that the service my mother-in-law receives is with the utmost compassion and professionalism. Her main
carer is becoming an integral part of her daily care which ensures the family are reassured she is happy and safe in her home.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you for taking the time to provide this kind and valuable feedback. We really appreciate it and we will strive to ensure we continue to provide the highest standards of care and support.

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Review from D B (Client) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very kind and helpful and full of understanding.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you very much for your kind feedback. We really appreciate it and we assure you of our continued efforts.

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Review from R M (Client) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you for taking the time to provide this wonderful feedback. We really appreciate it and we will continue to make every effort to provide the highest standards of support.

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Review from Melanie V (Daughter-in-law of Client) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, all the staff treat my Mother-in-law with respect, compassion, and kindness, I feel happy that she is safe and well cared for, All of her needs are met and communication is very good.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you so much for taking the time to provide this kind of feedback. We really appreciate it.

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Review from M B (Wife of Client) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and all around ten out of ten.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you so much for your kind feedback. We are so glad you are happy with our service.

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Review from Richard B (Husband of Client) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a number of different carers which is nice because my wife is very sociable and likes people. All the carers treat her with patience and compassion.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you for taking the time to provide us with this feedback. We really appreciate it and assure you of our continued efforts.

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Review from E E (Daughter of Client) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Right At Home highly enough. Every carer that comes through Mum's door comes with a smile and treats Mum with the utmost care, compassion, and dignity and she loves every one of them. I have complete peace of mind that she is being looked after on every visit. Right At Home provides a
5-star service. Thank you.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you for your lovely feedback. We will pass this on to the team. They will be so pleased.

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Current Review Score: 10.0 (9.964)

Overview of Review Score

The Review Score of 10 (9.964) out of 10 for Right at Home (Colchester & District) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.964 for Right at Home (Colchester & District) is calculated as follows: ( (163 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 168 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Colchester & District) is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

Meet the Team (4)

Peter

Peter Flannery

Job Title: Owner Operator

Joined: 2016

Peter Flannery opened Right at Home Colchester and District in January 2016 having made the decision that homecare was a very rewarding way to build a family business and work within the local community, making a positive difference in people’s lives every day.


Peter is married to Katy and together they have three grown-up children, Ben, Joe and Charlotte. Peter and Katy have lived in the Colchester/Dedham Vale area since 1990.


Peter began his management career in the brewing industry working with Grand Metropolitan, Courage and Bass before moving to the staffing industry in 1998, where he operated at the board level for more than 14 years running market-leading staffing businesses in the education sector.


Following his father being diagnosis of Dementia, Peter realised that he could apply his background and experience to the local provision of high-quality home care services.


“High-quality service has always been essential to me throughout my career and my passion for being the best at providing that service is what drives me every day, ” Peter explains, “and nowhere is that more poignant than in homecare provision. I am determined that our team provides the best quality care at home in Colchester and the surrounding district.


“It’s the quality of our people that really make the difference and we put a lot of effort into selecting the highest quality CareGivers, investing in their continuous professional development, providing them with a great environment to work in and ensuring we match their personality and skills closely to our clients’ needs.”


Peter is particularly passionate about the areas of Stroke support and Dementia and is a Dementia Champion. His mother suffered a serious stroke at the age of 28 and he has in-depth personal experience of dealing with the unique challenges of caring for and living with stroke survivors.


Peter says: “It is hugely rewarding to be able to come to work knowing that we make a real difference in people’s lives every day and it is a privilege to work with such a committed team of CareGivers and our fantastic clients and their families.


“A key member of the Right at Home team is Gina Emmins, my highly experienced Registered Manager. We are both looking forward to helping you, your family and friends with whatever your needs or queries maybe.”

Gina

Gina Emmins

Job Title: Registered Manager

Joined: 2019

I started working in care when I was studying in college at the age of 17.
In 2011, I was given an opportunity to join a local Homecare provider as a Caregiver. While working for them I also made up my hours by working in local residential homes. I quickly made my way up the business being promoted to Senior Caregiver, Weekend Service Provider, Assistant Care Manager and Manual Handling Trainer. Then in 2015, I was promoted to Care Manager.


I worked there until 2018 when sadly I was made redundant. After working at a couple of other domiciliary companies but not quite fitting in, I received a message from Orla at Right at Home who told me about the Registered Manager opportunity here. The vision and mission of Right at Home is everything that I strive for when supporting my team and clients. I joined in May 2019 and I am loving every moment. My role is always changing and it throws many challenges on a daily basis but that’s why I love it so much.


My nan worked in care for many years before she was diagnosed with Alzheimer’s. Nan lived in her own home until she was too unsafe and went into residential care. Even though she needed care herself, she would still try to support other residents in the home because she cared so much for other people. Mum and I still cared for her even when she moved there and up until her death. I wanted to honour her and her memory by continuing to support people to live as independently as possible and to live their life in the way they want to.


I have always been brought up to treat others how I would like to be treated and being in care enables me to do this and to support my team to do this. Making a difference in people’s lives makes me so happy and that is what I live for and provides my motivation every day!

Ben

Ben

Job Title: Recruitment / Marketing

Joined: 2018

Hello, Hi, I'm Ben!


I am the Recruitment Executive/Social Media guru here at Right at Home, if you're looking to work with us then get in touch with me, I'd love to hear from you!


An interesting fact about me: As a child, I once faked a limp for 2 days, until eventually being taken to hospital by my parents. I then proceeded to walk across the room perfectly normally when asked to by the Doctor - whoops, sorry Ma!!

Kath

Kath Wright

Job Title: Quality & Compliance Coordinator

Joined: 2021

Hey! I'm Kath.


I have been in care since 2017, I started out as a Caregiver for the elderly then moved to Colchester where I had my first Care job working with people with learning disabilities which I loved, No two days were ever the same.


Since then I have worked hard to expand my knowledge into all different aspects of care including clinical care. I have now moved into Business Administration within Right At Home Colchester! This way I am still involved with the job I love!

Frequently Asked Questions about Right at Home (Colchester & District)

What Type of Services does Right at Home (Colchester & District) offer?

Right at Home (Colchester & District) offers Home Care.

How many Carers does Right at Home (Colchester & District) employ?

Right at Home (Colchester & District) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Colchester & District) to verify any information. View our terms and conditions. Right at Home (Colchester & District) has an Enhanced Service - more info.