Right at Home (Colchester & District)

I have recently been unwell. My carers have been there for me and even managed to make me smile. I really appreciate what they do for me I couldn’t manage without them. I'd like to say a big thank you to them all.

I couldn't wish for a better or more professional company to meet my mum's needs. The care staff are extremely hard-working and treat my mum with love and dignity at all times. They also go above and beyond to ensure that all her needs are met. Mum thinks of them as family. The management too are always professional, friendly and quick to put in place any new actions required. Mum and I could not be happier with the service.

I work for the local hospice and understand how amazing these girls are. I cannot express my gratitude enough for their care and I know my aunt's day is brightened up every time they walk through her door. I know they have had to deal with some difficult situations, for that I thank them.

Very good company, caring and cover all our needs. Good Girls.

This care company is a very good company. Always on time and very efficient for all our needs 10/10.

Very good, caring, efficient service. Friendly staff and office staff.

Right at Home provide attentive and reliable carers and excellent service. Very happy with all they provide, always kept informed of any delays etc.

We took on Right at Home as carers for my wife and from day one they provided a first-class service to my wife. All the carers were very professional in their services to my wife who was at times unable to help herself. Over the time had have used them there were different carers on a rota basis and all were very professional in their work and very kind to my wife. We did not know about Right at Home at the start but from the start have provided a first-class service and I would recommend them to others who require any care services. Thank you.

I could not fault the service. All staff are very helpful and pleasant.

Good support, courteous carers, professional conduct. treating my wife with dignity and respect.

The service provided meets my requirements and the carers are very proficient. The one annoyance is that their office fails to advise me of significant changes to the carer's times of arrival. Before my wife died 4 months ago the carers couldn't have been more kind and understanding and on occasions went way past what was expected of them in carrying out their duties.

I have always found Right at Home to be very good. All the carers are kind and good at their jobs. They are very supportive to mum but they are always supporting me too as without their help I couldn't look after my mum.

I raised some queries and concerns I had regarding the care being supplied to my parents, in Bradfield.

I was concerned about the time of the morning call being too late. This has been rectified for me, which is great. I also asked about a change in carers, as my father does not get on with all carers. This is due to him being set in his ways. He had his legs amputated at 17, so has worn artificial legs for 70years and gets agitated when a carer tries to get him to put his legs on the way they want, not what he wants and knows which is understandable.

The care supplied by his three carers is great because they enable rather than dictate, which is what is needed.

Colchester Right at Home have been providing excellent care to my elderly mother in her own home for several years. The carers are punctual, conscientious, friendly, and kind and my mother has always looked forward to their visits. The office has always been responsive to any changes in my mother's needs and helpful in implementing them. The app that is in use is really great as I can check beforehand to see that the next visit has been scheduled and I can read the notes as soon as each visit has been completed. I would not hesitate to recommend the Colchester Right at Home team.

We have been using Right at Home since April 2016. Since my father passed away they have provided live-in carers for Mum and the care she receives from both our lovely team of live-in's and the other carers who come in to help is excellent. They have all become part of Mum's family and treat her with such love and dignity. There have been just a couple of occasions when communication by the management team could have been a bit better, but it has been a trying time.

The service and support to organise care at very short notice for my mother were outstanding. I was extremely apprehensive as it was the first time I had left my mother with a live in carer. Having met the carer allocated to us I soon realised I didn't have any worries, the dementia care, engagement and activities my mother undertook made such an amazing difference. The carer also kept me updated on my mother's progress throughout the time she spent with her. I would 100% recommend using Right at Home and will definitely be using again.

Right at Home appear to find lovely carers, everyone is so lovely.

I have been very happy with the care Right at Home have extended to my 94 year old mother who is bed bound. The dedication and compassion of the staff has been much appreciated. All the staff appear to have been well trained with the more experienced staff noticing and feeding back to me any problems or issues with my mother's ongoing health. They have always arrived on time and are friendly and polite.

Our carer has provided excellent and sympathetic service, exactly as required. She has made very valuable suggestions (e.g. purchasing a commode, storage of incontinence pods, etc.)and is tactful in her approach. We requested that only this particular carer be sent to us. And the management have been very good in complying with all that we asked for.

Very reliable, caring and comforting.