Right at Home (Colchester & District)

Unit 6 Chancers Farm, Fossetts Lane, Fordham, Colchester CO6 3NY
Review Us
10 93 Reviews
  • Right at Home (Colchester & District), Colchester
Right at Home (Colchester & District) provide care and support to people living in their own homes or in a place they choose.

Their team of Caregivers support service users with full-time live-in care, dementia care, and general housekeeping or company on days out and shopping trips.

Staff members complete intensive training before they start work at Right at Home and training continues throughout their career.

Care Provided by Right at Home (Colchester & District)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £38 – £41
  • Weekly Live-in Care Fees: £2135 – £3045

Please call us for any further information about our pricing.

These prices are only a guideline, please contact Right at Home (Colchester & District) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Gina Emmins (Registered Manager)

Right at Home (Colchester & District) Reviews (93)

10

Right at Home (Colchester & District) has a Review Score of 10 (9.968) out of 10, based on 31 reviews in the last 2 years.
Over all time Right at Home (Colchester & District) has 93 reviews.

Overall Experience
  • 81
  • 11
  • 1
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Date Published
  • 93
  • 7
  • 19
  • 31
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Reviewer Connection to Right at Home (Colchester & District)
  • 44
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  • 9
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Total of 93, showing 21-40
Review from M B (Wife of Client) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service and all around ten out of ten.
Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you so much for your kind feedback. We are so glad you are happy with our service.
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Review from Richard B (Husband of Client) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have a number of different carers which is nice because my wife is very sociable and likes people. All the carers treat her with patience and compassion.
Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you for taking the time to provide us with this feedback. We really appreciate it and assure you of our continued efforts.
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Review from E E (Daughter of Client) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot rate Right At Home highly enough. Every carer that comes through Mum's door comes with a smile and treats Mum with the utmost care, compassion, and dignity and she loves every one of them. I have complete peace of mind that she is being looked after on every visit. Right At Home provides a
5-star service. Thank you.
Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you for your lovely feedback. We will pass this on to the team. They will be so pleased.
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Review from James S (Husband of Client) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reliable and polite at all times. Would highly recommend if anyone needs support.
Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you for the kind feedback. We really appreciate you taking the time to let us know how we are doing. We will be sure to let the team know.
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Review from B S (Husband of Client) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class care, wonderful carers. Very accommodating office staff.
Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you so much for the kind feedback. We will be sure to share it with the care team. Peter
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Review from E B (Client) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think Right at Home are the very best. My carers are the best you can have. I would recommend it to anyone.
Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you so much for your feedback and kind words. We will be sure to pass this on to the team.
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Review from J H (Client) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy and well served by all carers. I am a happy and lucky lad.
Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you for the kind feedback. It is really appreciated.
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Review from P R (Son of Client) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Contact is punctual and accurate, care is considerate and functional.
All needs are met continuously and without fail, with good consistent communication all the time.
Caregivers give a real sense of responsibility and understanding with, at times, a very awkward and stubborn patient.
Would recommend
Right at Home to anyone who has these requirements.
Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you for taking the time to feedback. It is very much appreciated. We will be sure to pass this on to the care team.
Thank you.
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Review from Stephanie F (Daughter of Client) published on 7 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m really pleased with the service given to my dad. Right at Home contact me about any issues or concerns the caregivers have with regard to my dad’s health and well-being when they happen. This means I can make sure he has everything he needs or arrange appointments for his health needs. I live one
hundred miles away so can only see him every other week in person; it’s very reassuring to be ‘kept in the loop’.
Right at Home also let me know if there are any local activities that he might like to attend.
He has recently started to attend the monthly village lunch where he lives, thanks to one of the caregivers finding out about it and arranging to take him. He really enjoys this as it gives him the chance to meet up with old friends that otherwise he might not see.
My dad is very happy with the caregivers he sees and regularly sees the same staff. He has Alzheimer’s so continuity of staff makes it easier for him.
Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Hi Stephanie,
Thank you for your kind feedback. We will pass the feedback on to the team who will really appreciate it. Assuring you of our best attention at all times. Kind regards, Peter.
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Review from Julie M (Mother of Client) published on 1 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This isn’t a company, they’re extended family. All care/compassion/empathy/professionalism is and has been 100%. Every person we’ve had to deal with has been and is polite/professional/friendly and outstanding.
Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you so much for the lovely feedback. We really appreciate it. We will pass your feedback on to the team. Kindest regards.
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Review from H P (Son of Client) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at home has consistently provided excellent care to my nonagenarian mother. The carers look after her with care, humour and efficiency. The office coordinator, the service extremely well, highly responsive to our needs, reliable and flexible when needed. I have no hesitation in recommending Right
at Home to others.
Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you very much for taking the time to give us your kind feedback. Assuring you of our continued efforts and attention at all times. Kindest Regards
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Review from Michael S (Brother-in-law of Client) published on 26 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just used the carers for the first week or so and my sister-in-law is very happy with the carers and their attitude to hard work. Her house now feels clean and tidy. She will need increasing amounts of care and hopefully, these carers will be there for her.
Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you for your kind review. Assuring you of our continued commitment to providing support of the highest quality. Best Regards.
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Review from J B (Client) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have recently been unwell. My carers have been there for me and even managed to make me smile. I really appreciate what they do for me I couldn’t manage without them. I'd like to say a big thank you to them all.
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Review from N S (Son of Client) published on 7 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't wish for a better or more professional company to meet my mum's needs. The care staff are extremely hard-working and treat my mum with love and dignity at all times. They also go above and beyond to ensure that all her needs are met. Mum thinks of them as family. The management too are always
professional, friendly and quick to put in place any new actions required. Mum and I could not be happier with the service.
Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you very much for your kind feedback. We really appreciate it and will relay it to the team.
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Review from Diana W (Niece of Client) published on 21 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the amazing team of girls that come in every day to my aunt. Their compassion and care for her is gold standard and I feel every visit they go way beyond their remit.
I work for the local hospice and understand how amazing these girls are. I cannot express my gratitude enough for their
care and I know my aunt's day is brightened up every time they walk through her door. I know they have had to deal with some difficult situations, for that I thank them.
Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you so much for your kind feedback. It means such a lot to the team.
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Review from Carol S (Client) assisted by family/friend published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good company, caring and cover all our needs. Good Girls.
Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you very much for your kind feedback. We really appreciate you taking the time to let us know how we are doing. Best Regards.
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Review from Ian G (Client) published on 25 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care company is a very good company. Always on time and very efficient for all our needs 10/10.
Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you very much for your valuable feedback Ian. It is very much appreciated. Best Regards.
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Review from G J (Client) assisted by family/friend published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, caring, efficient service. Friendly staff and office staff.
Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you very much for your valuable feedback. We really appreciate you taking the time to let us know how we are doing. Best Regards.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P H (Client) assisted by family/friend published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at Home provide attentive and reliable carers and excellent service. Very happy with all they provide, always kept informed of any delays etc.
Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you so much for your kind feedback. We really appreciate you taking the time to let us know how we are doing. Best Regards.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Graham C (Husband of Client) published on 28 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We took on Right at Home as carers for my wife and from day one they provided a first-class service to my wife. All the carers were very professional in their services to my wife who was at times unable to help herself. Over the time had have used them there were different carers on a rota basis and
all were very professional in their work and very kind to my wife. We did not know about Right at Home at the start but from the start have provided a first-class service and I would recommend them to others who require any care services. Thank you.
Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)
Thank you for your valuable and kind feedback. We will be sure to let the team know.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.968)

Overview of Review Score

The Review Score of 10 (9.968) out of 10 for Right at Home (Colchester & District) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.968 for Right at Home (Colchester & District) is calculated as follows: ( (181 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 186 Ratings = 4.968
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Colchester & District) is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

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Meet the Team (4)

Peter

Peter Flannery

Job Title: Owner Operator Joined: 2016

Peter Flannery opened Right at Home Colchester and District in January 2016 having made the decision that homecare was a very rewarding way to build a family business and work within the local community, making a positive difference in people’s lives every day.


Peter is married to Katy and together they have three grown-up children, Ben, Joe and Charlotte. Peter and Katy have lived in the Colchester/Dedham Vale area since 1990.


Peter began his management career in the brewing industry working with Grand Metropolitan, Courage and Bass before moving to the staffing industry in 1998, where he operated at the board level for more than 14 years running market-leading staffing businesses in the education sector.


Following his father being diagnosis of Dementia, Peter realised that he could apply his background and experience to the local provision of high-quality home care services.


“High-quality service has always been essential to me throughout my career and my passion for being the best at providing that service is what drives me every day, ” Peter explains, “and nowhere is that more poignant than in homecare provision. I am determined that our team provides the best quality care at home in Colchester and the surrounding district.


“It’s the quality of our people that really make the difference and we put a lot of effort into selecting the highest quality CareGivers, investing in their continuous professional development, providing them with a great environment to work in and ensuring we match their personality and skills closely to our clients’ needs.”


Peter is particularly passionate about the areas of Stroke support and Dementia and is a Dementia Champion. His mother suffered a serious stroke at the age of 28 and he has in-depth personal experience of dealing with the unique challenges of caring for and living with stroke survivors.


Peter says: “It is hugely rewarding to be able to come to work knowing that we make a real difference in people’s lives every day and it is a privilege to work with such a committed team of CareGivers and our fantastic clients and their families.


“A key member of the Right at Home team is Gina Emmins, my highly experienced Registered Manager. We are both looking forward to helping you, your family and friends with whatever your needs or queries maybe.”

Gina

Gina Emmins

Job Title: Registered Manager Joined: 2019

I started working in care when I was studying in college at the age of 17.
In 2011, I was given an opportunity to join a local Homecare provider as a Caregiver. While working for them I also made up my hours by working in local residential homes. I quickly made my way up the business being promoted to Senior Caregiver, Weekend Service Provider, Assistant Care Manager and Manual Handling Trainer. Then in 2015, I was promoted to Care Manager.


I worked there until 2018 when sadly I was made redundant. After working at a couple of other domiciliary companies but not quite fitting in, I received a message from Orla at Right at Home who told me about the Registered Manager opportunity here. The vision and mission of Right at Home is everything that I strive for when supporting my team and clients. I joined in May 2019 and I am loving every moment. My role is always changing and it throws many challenges on a daily basis but that’s why I love it so much.


My nan worked in care for many years before she was diagnosed with Alzheimer’s. Nan lived in her own home until she was too unsafe and went into residential care. Even though she needed care herself, she would still try to support other residents in the home because she cared so much for other people. Mum and I still cared for her even when she moved there and up until her death. I wanted to honour her and her memory by continuing to support people to live as independently as possible and to live their life in the way they want to.


I have always been brought up to treat others how I would like to be treated and being in care enables me to do this and to support my team to do this. Making a difference in people’s lives makes me so happy and that is what I live for and provides my motivation every day!

Ben

Ben

Job Title: Recruitment / Marketing Joined: 2018

Hello, Hi, I'm Ben!


I am the Recruitment Executive/Social Media guru here at Right at Home, if you're looking to work with us then get in touch with me, I'd love to hear from you!


An interesting fact about me: As a child, I once faked a limp for 2 days, until eventually being taken to hospital by my parents. I then proceeded to walk across the room perfectly normally when asked to by the Doctor - whoops, sorry Ma!!

Kath

Kath Wright

Job Title: Quality & Compliance Coordinator Joined: 2021

Hey! I'm Kath.


I have been in care since 2017, I started out as a Caregiver for the elderly then moved to Colchester where I had my first Care job working with people with learning disabilities which I loved, No two days were ever the same.


Since then I have worked hard to expand my knowledge into all different aspects of care including clinical care. I have now moved into Business Administration within Right At Home Colchester! This way I am still involved with the job I love!

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Colchester & District) to verify any information. View our terms and conditions. Right at Home (Colchester & District) has an Enhanced Service - more info.