Right at Home Basingstoke

Slington House, Rankine Road, Basingstoke RG24 8PH
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10 57 Reviews
  • Right at Home Basingstoke, Basingstoke
Rated as 'Outstanding' by the industry regulator (the Care Quality Commission) in July 2020, Right at Home Basingstoke provides high quality trusted homecare services. If you would like advice about what you need to know about how homecare can help you please call the friendly office team.

CareGivers provide person-centred care in Basingstoke, Bramley, Tadley, Overton, Oakley, Hook, Odiham and Hartley Wintney and surrounding areas. The Office Team make sure that clients are kept fully informed as to who is coming and when and CareGivers receive all the support they need to provide the outstanding care Right at Home is known for.

The team was delighted to be winners of the Inspire Awards under the category of Service Excellence in recognition of the lengths they go to in ensuring clients and their family members receive all the support they need in what can be a difficult situation. Their regular review processes ensure that they keep up to date with clients wants and needs and ensure that they are receiving care the way they want it.

The MD is a Dementia Friends Champion of the Alzheimer's Society and understands both the needs of those requiring care and those sourcing care for their loved ones. Services offered range from companionship and shopping assistance through to cooking, light housework, dressing, bathing and more complex personal care.

Quality care takes time and Right at Home recommend minimum one-hour visits to ensure that visits are not solely task-based but are based on achieving long term positive outcomes for clients and their families.
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Care Provided by Right at Home Basingstoke

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Kevin Smith (Managing Director)

Right at Home Basingstoke Reviews (57)

10

Right at Home Basingstoke has a Review Score of 10 (9.972) out of 10, based on 12 reviews in the last 2 years.
Over all time Right at Home Basingstoke has 57 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Right at Home Basingstoke
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Total of 57, showing 1-20
Review from M M (Son of Client) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home has been extremely flexible and sympathetic during some very challenging times. They fitted in several extra care visits at very short notice. Without their help, I would not have been able to manage.
Reply from Emily Colliss, Registered Manager at Right at Home Basingstoke

Thank you for a lovely review. We have a wonderful team that prides themselves on their ability to be reactive during challenging times. This provides reassurance and much-needed support to ensure the safety and well-being of all of our lovely clients. It has been a pleasure working with you and your lovely family. We wish you all well on the next part of your journey.

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Review from Gemma W (Great-Niece of Client) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After having a terrible experience with previous carers we thought we'd risk trying once more and chose Right At Home, we are so glad we did! They have been more than amazing caring for my great auntie and also a massive support to the family. The go above and beyond to get everything right. The communication
is fantastic, the carers are amazing and treat my great auntie like their own family member, they do so many little touches that are not on their "tasks" When my great auntie talks about the carers she always has a smile on her face and loves telling me all about their lives!
It's lovely to be able to relax and feel confident when the carers are there knowing that she's being looked after just as good as if family were doing it! Cannot recommend them enough!
Reply from Emily Colliss, Registered Manager at Right at Home Basingstoke

Thank you for such a lovely review. We are thrilled to have been able to give you a positive experience and provide reassurance and the knowing that everyone feels safe in the hands of our amazing Care team. They are all so fond of Great Auntie. We pride ourselves on the 'little touches'. It is what sets us apart and provides that all round holistic support, highlighting and celebrating each individuals quirks and personalities.

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Review from Rachel M (Daughter of Client) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have received care from Right At Home carers for over 4 years. Initially, the care was to support my father cope with my mother's advancing dementia. The carers were so patient with her and so empathetic with my father. They were able to persuade my mother to wash and shower. They also supported
her to continue to cook and clean safely. They afforded her dignity. There was impressive continuity of carers, enabling them to form a really close bond with my parents.
When my mother went into a care home, the carers continued to visit daily to support my father to manage alone in his home. They cooked, helped him dress and shower, assisted him with daily chores and provided much appreciated company and companionship. The management team worked hard to provide carer with whom Dad would hit it off. He so enjoyed the chats, jokes and camaraderie. He loved their cooking. The family so appreciate the kindness and care they showed Dad right until the end. It was life enhancing.
Reply from Emily Colliss, Registered Manager at Right at Home Basingstoke

Thank you for your kind words. Dad will be very much missed by all of us. It is important to us to provide the continuity of caregivers and see relationships grow. This benefits the client in such ways, it is a pleasure to see happiness and fulfilment within the care visits. Thank you to the family, who also provided such great comfort and support and were also very much a part of our team. It was our pleasure to share this journey with you and wish you all the best for the future.

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Review from Carole B (Wife of Client) published on 5 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my 81-year-old husband was discharged from hospital on Christmas Eve, he was extremely weak and I found it difficult to care for him. On recommendation, I contacted Right at Home.
Their ethos is very different in that they aim to rehabilitate their clients to the point they are no longer needed.
My husband has regained his strength faster than expected so I have now cancelled my contract.
During our time with them, managers and carer/supporters have been exceptional. Efficient yet friendly and understanding.
I don't hesitate to recommend them.
Reply from Emily Colliss, Registered Manager at Right at Home Basingstoke

Thank you for such a lovely review. We pride ourselves on our ability to provide care and support which leads to a successful rehabilitation increasing independence and allowing the client to feel safe at home until the point they feel they can manage independently. It was our pleasure to support you both on this journey and very much enjoyed getting to know you. We wish you all the best for the future and will be there should you need us again.

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Review from Richard H (Son of Client) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home helped my father (in his mid-90s) with two visits a week for the last 18 months or so of his life, during which he remained largely self-sufficient, needing greater assistance only in the last three months. He had the same carer 90% of the time but was always well looked after, mainly
with cleaning, bed making, fresh meal preparation, foot baths and some welcome chat. He appreciated his visits but his family probably appreciated them more, knowing that he had important and valued attention when family members could not be in attendance full-time. It was a good partnership with the company and I would recommend Right at Home to anyone needing care assistance.
Reply from Emily Colliss, Registered Manager at Right at Home Basingstoke

Thank you for your review. Consistancy is very important to us as it allows us to build relationships of trust which makes for a successful journey of care and support. We are so pleased, as a family, you all felt supported. We pride ourselves on the full inclusion of the client and their own support network. The team were very fond of Dad and enjoyed his visits.

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Review from Julie M (Son-in-law of Client) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Magnificent Right at Home Basingstoke care team.
1.   A list of tasks the carers accomplished.
a. Practical tasks:
-   Making or changing her bed
-   Shopping and running errands like milk, butter, marmalade, etc.
-   Doing the laundry including ironing
-   Assistance with mail
-   Daily waste removal
-   General
cleaning, emptying dishwasher,
b. Personal tasks:
-   Bathing and washing
-   Support with getting dressed
-   Oral care and hygiene
-   Morning and evening tablets and medicine
- Friendship
2.   Client health conditions
-   Vascular Parkinsons, Mixed Dementia Symptoms, fragile due to advanced age (87)
3.   Medications
-   Ordering and giving medication
We are very happy that we have support from the professionals, their dedication and compassion from the home care heam. The care team are open for all needed adjustments and are a fabulous proactive help and support.
Thank you!
Reply from Emily Colliss, Registered Manager at Right at Home Basingstoke

Thank you for a lovely review. We are very happy you found our services to be professional, proactive and supportive. It really was our pleasure providing care and support and giving you the reassurance that your loved one was well cared for and supported. We will miss working with you as family are very much a part of our team, providing that true family feel to the Outstanding Care we aim to deliver.

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Review from S R (Client) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care agency has helped me become more independent. My carers have gone above and beyond with the support they provide. I am no longer alone and I am now able to get out and about with their help. They have not just saved my life, they have given meaning to my life. I would highly recommend them
to anyone that needs caring, support and understanding.
Reply from Emily Colliss, Registered Manager at Right at Home Basingstoke

Thank you for such a beautiful review. To know we have made such a difference and supported you to such a strong, independent stage of your journey is the outcome we all wished to achieve and you are very much part of the Right at Home family. The team enjoy the visits so much the relationship is beneficial mutual and we do enjoy all the smiley photos. We are very proud of our team and their ability to provide person centered and holistic care and support to each individuals care journey and look forward to celebrating your independence with you for a very long time.

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Review from Gregory P (Husband of Client) published on 1 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife (with dementia) and I didn't want the initial visit as we are private people but dementia progress meant we had to find help with care in the home. The care organiser visit was very reassuring and she assessed our needs carefully and thoughtfully, identifying a good carer from her team. Carer’s
first visit was successful despite not being wanted – carer was instantly attentive, empathic and fully listening. It was wonderful to see. Visits, twice a week, were then looked forward to and I could leave her while doing chores. Relationship developed into a good one all round and was a great relief that there was a clear way forward with Right at Home. I could share worries about the appalling future of dementia, and see how to do things with competent, good empathic people, accessing real help in any way. Care team also attended hospital, where broken hip revision trauma caused my wife’s early death. The love and help from them was truly a boost to me and daughter. An excellent company.
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Review from Ruth G (Daughter of Client) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The support and care that my mum has received in the last 3 years has been outstanding. She has dementia, which has been slowly progressing.
The carers and office team know her so well, and their care plan enriches her daily life. From trips out for lunch, home-cooked meals to a warmed nighty, she
feels safe and well cared for in her own home. The team have also supported us through emergency situations, including a fall at home.
The Older people's mental health team commented on how Mum's care package was very good, and that she had everything necessary to stay in her own home.
I live a 3-hour drive away, so having such good care in place for my mum is a real reassurance. I often tell people that the care that she receives is like being cared for by friends.
I can't thank the care team enough for their support and for allowing my mum to stay safe and cared for in her own home.
Reply from Emily Colliss, Registered Manager at Right at Home Basingstoke

Wow! Thank you for such a lovely review. The team have an amazing ability to treat our wonderful clients as they would their own family members and the results are OUTSTANDING. It means a lot to us that you feel reassured that Mum is safe in her own home. Over the years the team have grown so fond of Mum and we often get updates and photos of trips out, adventures and cheeky goings on. We hope to continue providing care, support (and lots of hugs) to Mum for a very long time.

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Review from Raymond N (Husband of Client) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the period of helping me to look after my wife who suffered from Alzheimer's, Right at Home provided an excellent service. The staff were very helpful with all the tasks that were required and a great deal of care and attention was given to make my wife comfortable and relaxed. I have recommended
Right at Home to a number of friends who were also very satisfied. I would highly recommend Right at Home as the best in the area, without a doubt.
Reply from Emily Colliss, Registered Manager at Right at Home Basingstoke

Thank you for a great review. It was our pleasure to provide care and support for your lovely wife, we do miss her, the team became very fond of her. We hope the rose bush is doing well in the garden that we gifted in her memory and we take great pride and always look forward to our coffee catch-ups with you. You are, and always will be, a part of our Right at Home Family.

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Review from Paul W (Son of Client) published on 9 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When going through the process of choosing a home care provider, our decision was heavily influenced by comments from local medical professionals we were dealing with (e.g. doctors, district nurses, paramedics), all of whom spoke very highly of Right At Home when we mentioned various companies we were
considering. We are more than happy that we followed their advice. Initially, my mum, a very stubborn and independent 90-year-old, did not feel she needed carers (she did) but now she wants to know which carers will be coming each day and happily talks about the relationship she has with them. In addition, apart from the care being provided, we are also very happy with the response from management to any issues that arise. We would have no reservations in recommending Right At Home to anyone looking for a care provider.
Reply from Emily Colliss, Registered Manager at Right at Home Basingstoke

Thank you for a lovely review. It is really important to us to build good relationships with medical professionals within the community to ensure there is a collective outstanding level of care being delivered in clients' homes. Communication is very important as it allows us to fully encompass everyone involved in the care of the client as well as involving the client themselves. It is so lovely to see relationships of trust have been built with the care team. They take great pride in treating each client like their own family member and it makes for a harmonious yet successful working partnership.

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Review from D J (Friend of Client) published on 9 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We think that we are very lucky to have found Right at Home. Our friend (their client) is reasonably physically fit but has dementia and is incapable of looking after herself. She also has no friends or family anywhere close to where she lives. Not only are the carers from Right at Home kind, thoughtful
and caring, they deal with the inevitable day-to-day domestic and medical crises in a way that, ideally, family members would. Everything from failed appliances to dentistry gets sorted out.
Before dementia took over, our friend made us promise to keep her in her own home as long as possible. This would have been impossible without the level of care Right at Home provides. Instead, she would not only be in residential care but geographically displaced. Over the years, the people at Right at Home have become her family providing what age, health and geography would otherwise make impossible.
Reply from Emily Colliss, Registered Manager at Right at Home Basingstoke

Thank you so much for the kind words. We pride ourselves on supporting our clients to stay in their own homes for as long as they can, safely. It is so encouraging to see that the devotion and ability of our caregivers, going above and beyond is appreciated and well received. It is our pleasure to ensure the safety and happiness of the client to give reassurance to friends and loved ones.

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Review from Dionne S (Daughter of Client) published on 23 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has complex healthcare needs. The team of carers that are looking after her are absolutely amazing! They care for her like it's their own mum they are looking after. They respect her dignity at all times and are passionate about what they do. Having briefly experienced 3 other care agencies I
would definitely highly recommend this one.
Reply from Kevin Smith, Owner, MD at Right at Home Basingstoke

Thank you for the kind words. We are so pleased to be back to providing the care for your mum. Our ethos is to treat our clients like they are our own next of kin and I'm glad to hear that is the case in reality.

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Review from N T (Client) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers who come to see me are all very good. They help me with the things I can't do and are really friendly.
Reply from Emily Colliss, Registered Manager at Right at Home Basingstoke

It is our pleasure to provide you with support to remain in your home. Long may it continue. The team are very fond of you and the lovely chats. Thank you.

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Review from Sue P (Wife of Client) published on 14 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband had a major stroke in November 2021 he was in hospital till March 2022 on his arrival home Right At Home came in to supply care. I have nothing but very high praise for the Manager and all her team we have had first-class care from Right at Home. Communication is absolutely the best, I could
not pick out one particular carer that has come to care for my husband because they have all been magnificent. The Manager has supported me and my husband to the highest standard possible. Now the time has come that my husband and I and our sons, can manage on our own. Without the carers from Right At Home and the Manager herself this would not have been possible without their dedicated help and support.
Reply from Emily Colliss, Registered Manager at Right at Home Basingstoke

Thank you for such a lovely review. We pride ourselves on being there when we are needed and supporting our clients to a point where they feel strong enough and independent to move on. It is a great triumph to us. I am so glad you felt supported and reassured with the high quality of care we provided and I know that my Caregivers will miss yourself and your family. We had a wonderful time caring for your husband - he has such a great character. You know where we are! Good luck for the future we wish you and your family all our best.

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Review from K W (Daughter of Client) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The help both my mother and I received has been incredible as this has been a very difficult time. Although my mother was still a worry the support I received helped greatly, particularly by providing me with daily updates of her care. My mother greatly enjoyed the company of all of the carers who visited
and they certainly have made her life a little easier. Thank you.
Reply from Emily Colliss, Registered Manager at Right at Home Basingstoke

Thank you for a lovely review. We are so pleased that you felt fully supported and reassured during your time with us. We wish you all the best for the future.

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Review from P F (Daughter of Client) published on 19 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right from the start the company has really listened to our needs and put in place the best package they could offer. Our family situation was in crisis and Right at Home did their best to be supportive to both parents and me as a primary carer living 150 miles away and having to give up work for a
while. They offered all of us affection and humour and were so patient with my parents and their quirky ways. They listened to what my mum wanted each day and fitted in jobs/comfort balls accordingly. I can only feel heartfelt thanks.
Reply from Emily Colliss, Registered Manager at Right at Home Basingstoke

Thank you for such a wonderful review. It is very comforting to know that we were able to provide support and reassurance at a time of need for your family. It was a pleasure to care for mum and dad and I know the team grew fond of them both and yourself during their time with Right at Home. We wish you all the best for the future.

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Review from K C (Next of Kin) published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An efficiently run company. Carers are reliable, capable and caring. The number of carers was limited to very few, which enabled me next of kin to get to know and trust them. The office staff were always polite and very helpful. Would have no hesitation in using this care agency again.
Reply from Emily Colliss, Registered Manager at Right at Home Basingstoke

Thank you for such a lovely review. We pride ourselves on keeping our teams small to build relationships of trust and provide continuity to our wonderful clients.

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Review from R B (Son of Client) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home provided support visits for my mum for about six months.
Throughout this time they never missed a visit. Over that time, four different carers assisted my mum, all of whom struck up an excellent rapport with Mum adapting to Mum’s needs given Mum’s shy nature and the fact that Mum suffers
from dementia, always providing a visit that would cheer Mum up as well as doing housework and keeping an eye on Mum’s general health including one time taking a urine sample and arranging for it to be taken to Mum’s doctor when they suspected Mum may have a UTI.
Whenever I visited Mum when Right at Home was there they always asked if they were providing the service I was looking for and looking for feedback which I appreciated, always cheery and always lovely dispositions, appreciating what Mum responded best to.
The reliability of service and the consistently high level of care, monitoring Mum’s wellbeing and as her dementia got worse, making sure she would eat and drink, preparing tea for her.
Reply from Emily Colliss, Registered Manager at Right at Home Basingstoke

Thank you for such a wonderful review. It has been our pleasure to care for mum and we are so pleased you felt supported throughout her journey with us. It is always our aim to ensure all family members are very much a part of the team. The team were very fond of mum and it was lovely to see the relationships of trust flourish, reaching the outcomes desired. Good luck to mum on the next part of her journey and we send you all best wishes.

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Review from Helen W (Daughter of Client) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The end of life care Dad received was excellent. They were caring, compassionate, friendly and did their best for him at all times. Thank you so much, we don't know what we would have done without you in the last few weeks of his life.
Reply from Emily Colliss, Registered Manager at Right at Home Basingstoke

Thank you for such a lovely review. It was a pleasure to care for Dad and support you as a family during this time. The team thought very highly of Dad and enjoyed his visits. We wish you all the best for the future.

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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Right at Home Basingstoke is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.972 for Right at Home Basingstoke is calculated as follows: ( (70 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 71 Ratings = 4.972
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Basingstoke is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jul 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (3)

Kevin

Kevin Smith

Job Title: Managing Director Joined: 2015

I opened Right at Home Basingstoke in 2015 as I saw it as a great opportunity to do something worthwhile within my local community.


Previously I had spent more than 25 years supporting the SME Business sector in London and the Home Counties as a member of the banking community. During this time I always focused on achieving a high quality of service in my approach to clients and as a result, many of those clients have since become good friends.


Over the years, I helped numerous businesses grow and their owners achieve their ambitions and I revelled in their success. This lit a slow-burning fuse for a desire to run my own business one day. Hard work, long hours and commitment took me to senior management level with NatWest and when an opportunity arose to leave, I seized the chance to realise my own ambition.


I have seen various members of my family need care over the years; this experience, alongside my commitment to quality services and a desire to do something positive within the local community, led me to join Right at Home. Our business is centred on Basingstoke and covers all points from Whitchurch in the west to Hartley Wintney in the east, Herriard in the south and Tadley in the north.


I am exceptionally proud of all of our team. From Emily, the Registered Manager, through the rest of the office team that ensure our standards are kept at the highest level. Then there is our amazing team of CareGivers who are the people that dedicate themselves to provide the most fantastic care to our clients. We were delighted to have been recognised by our regulator the CQC with an overall rating of Outstanding.


I am married with two children; my wife runs her own small business maintaining and repairing lifts and escalators, whilst our two children continue to progress through the education system. When I’m not working I enjoy playing golf – especially when I’m playing well!

Emily

Emily Colliss

Job Title: Registered Manager Joined: 2017

I became a care worker after moving out of a career in forensic histology for one of the big pharmaceutical companies as I required a job that fitted around my young children at the time. Working as a carer, I quickly realised that this was something I truly loved and decided this was going to be my future career. To develop my knowledge and skills, I took and passed my NVQ Level 3 in Health & Social Care. I firmly believed I could make a difference and treated others with the same level of dignity and respect that I would wish for my own parents or grandparents.


I went on to join Right at Home Basingstoke in 2017 as the Care Coordinator, a rewarding role that allowed me to meet the needs of CareGivers, clients and their families. It provided me with the skills required to enhance continuity of care which is key to the provision of high-quality person-centred care. I was also given the opportunity to train new staff in relevant regulated activities that allowed them to carry out their role in the community effectively alongside our Right at Home values. Right at Home has been very supportive of my development and agreed to fund my Level 5 in Health & Social Care.


In 2019, I became the Registered Manager of Right at Home Basingstoke which allowed me to really put my learning into practice. I completed my Level 5 in Health & Social Care in 2020. This allows me to share best practise with my team and ensure that all our clients are receiving the highest quality of care individually tailored to their needs. The role of Registered Manager has allowed me to ensure that I provide a safe environment for my Caregivers where they feel supported and empowered to provide outstanding care to our clients.


My team and I are fully committed to promoting independence, helping clients to stay in their own homes as long as they wish and enhancing their quality of life.

Hollie

Hollie Soane

Job Title: Service Quality Manager Joined: 2017

I joined Right at Home Basingstoke as a CareGiver in 2017. I had never worked in homecare before and my family told me not to do it. In fact, when I told my sister, she cried. How wrong they were! From the moment I started, I loved the job.


Since then, I have learnt so much about care and been very supported by Right at Home. In 2019, I became the Care Coordinator taking over the role from Emily, the now Registered Manager. Whilst this was designed to be a very much office-based role, I took every opportunity I could to get out there and interact with our clients. This included actually carrying out care calls when necessary.


As we have grown, I have been moved to my current role as Service Quality Manager which involves handling new client enquiries, visiting clients in their own homes to discuss care planning and drawing up high-quality care plans for our great care team to follow. Thereafter, I make sure that the clients and their next of kin are happy with the care being provided and that it meets the desired outcomes.


If you are looking for high quality, trusted reliable homecare I couldn’t recommend Right at Home Basingstoke highly enough.

Frequently Asked Questions about Right at Home Basingstoke

What Type of Services does Right at Home Basingstoke offer?

Right at Home Basingstoke offers Home Care.

How many Carers does Right at Home Basingstoke employ?

Right at Home Basingstoke employs 26 carers.

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