Right at Home Basingstoke has a Review Score of 10 (9.972) out of 10, based on 12 reviews in the last 2 years.
Over all time Right at Home Basingstoke has 57 reviews.
Thank you for a lovely review. We have a wonderful team that prides themselves on their ability to be reactive during challenging times. This provides reassurance and much-needed support to ensure the safety and well-being of all of our lovely clients. It has been a pleasure working with you and your lovely family. We wish you all well on the next part of your journey.
Thank you for such a lovely review. We are thrilled to have been able to give you a positive experience and provide reassurance and the knowing that everyone feels safe in the hands of our amazing Care team. They are all so fond of Great Auntie. We pride ourselves on the 'little touches'. It is what sets us apart and provides that all round holistic support, highlighting and celebrating each individuals quirks and personalities.
Thank you for your kind words. Dad will be very much missed by all of us. It is important to us to provide the continuity of caregivers and see relationships grow. This benefits the client in such ways, it is a pleasure to see happiness and fulfilment within the care visits. Thank you to the family, who also provided such great comfort and support and were also very much a part of our team. It was our pleasure to share this journey with you and wish you all the best for the future.
Thank you for such a lovely review. We pride ourselves on our ability to provide care and support which leads to a successful rehabilitation increasing independence and allowing the client to feel safe at home until the point they feel they can manage independently. It was our pleasure to support you both on this journey and very much enjoyed getting to know you. We wish you all the best for the future and will be there should you need us again.
Thank you for your review. Consistancy is very important to us as it allows us to build relationships of trust which makes for a successful journey of care and support. We are so pleased, as a family, you all felt supported. We pride ourselves on the full inclusion of the client and their own support network. The team were very fond of Dad and enjoyed his visits.
Thank you for a lovely review. We are very happy you found our services to be professional, proactive and supportive. It really was our pleasure providing care and support and giving you the reassurance that your loved one was well cared for and supported. We will miss working with you as family are very much a part of our team, providing that true family feel to the Outstanding Care we aim to deliver.
Thank you for such a beautiful review. To know we have made such a difference and supported you to such a strong, independent stage of your journey is the outcome we all wished to achieve and you are very much part of the Right at Home family. The team enjoy the visits so much the relationship is beneficial mutual and we do enjoy all the smiley photos. We are very proud of our team and their ability to provide person centered and holistic care and support to each individuals care journey and look forward to celebrating your independence with you for a very long time.
Wow! Thank you for such a lovely review. The team have an amazing ability to treat our wonderful clients as they would their own family members and the results are OUTSTANDING. It means a lot to us that you feel reassured that Mum is safe in her own home. Over the years the team have grown so fond of Mum and we often get updates and photos of trips out, adventures and cheeky goings on. We hope to continue providing care, support (and lots of hugs) to Mum for a very long time.
Thank you for a great review. It was our pleasure to provide care and support for your lovely wife, we do miss her, the team became very fond of her. We hope the rose bush is doing well in the garden that we gifted in her memory and we take great pride and always look forward to our coffee catch-ups with you. You are, and always will be, a part of our Right at Home Family.
Thank you for a lovely review. It is really important to us to build good relationships with medical professionals within the community to ensure there is a collective outstanding level of care being delivered in clients' homes. Communication is very important as it allows us to fully encompass everyone involved in the care of the client as well as involving the client themselves. It is so lovely to see relationships of trust have been built with the care team. They take great pride in treating each client like their own family member and it makes for a harmonious yet successful working partnership.
Thank you so much for the kind words. We pride ourselves on supporting our clients to stay in their own homes for as long as they can, safely. It is so encouraging to see that the devotion and ability of our caregivers, going above and beyond is appreciated and well received. It is our pleasure to ensure the safety and happiness of the client to give reassurance to friends and loved ones.
Thank you for the kind words. We are so pleased to be back to providing the care for your mum. Our ethos is to treat our clients like they are our own next of kin and I'm glad to hear that is the case in reality.
It is our pleasure to provide you with support to remain in your home. Long may it continue. The team are very fond of you and the lovely chats. Thank you.
Thank you for such a lovely review. We pride ourselves on being there when we are needed and supporting our clients to a point where they feel strong enough and independent to move on. It is a great triumph to us. I am so glad you felt supported and reassured with the high quality of care we provided and I know that my Caregivers will miss yourself and your family. We had a wonderful time caring for your husband - he has such a great character. You know where we are! Good luck for the future we wish you and your family all our best.
Thank you for a lovely review. We are so pleased that you felt fully supported and reassured during your time with us. We wish you all the best for the future.
Thank you for such a wonderful review. It is very comforting to know that we were able to provide support and reassurance at a time of need for your family. It was a pleasure to care for mum and dad and I know the team grew fond of them both and yourself during their time with Right at Home. We wish you all the best for the future.
Thank you for such a lovely review. We pride ourselves on keeping our teams small to build relationships of trust and provide continuity to our wonderful clients.
Thank you for such a wonderful review. It has been our pleasure to care for mum and we are so pleased you felt supported throughout her journey with us. It is always our aim to ensure all family members are very much a part of the team. The team were very fond of mum and it was lovely to see the relationships of trust flourish, reaching the outcomes desired. Good luck to mum on the next part of her journey and we send you all best wishes.
Thank you for such a lovely review. It was a pleasure to care for Dad and support you as a family during this time. The team thought very highly of Dad and enjoyed his visits. We wish you all the best for the future.
The Review Score of 10 (9.972) out of 10 for Right at Home Basingstoke is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home Basingstoke is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5I opened Right at Home Basingstoke in 2015 as I saw it as a great opportunity to do something worthwhile within my local community.
Previously I had spent more than 25 years supporting the SME Business sector in London and the Home Counties as a member of the banking community. During this time I always focused on achieving a high quality of service in my approach to clients and as a result, many of those clients have since become good friends.
Over the years, I helped numerous businesses grow and their owners achieve their ambitions and I revelled in their success. This lit a slow-burning fuse for a desire to run my own business one day. Hard work, long hours and commitment took me to senior management level with NatWest and when an opportunity arose to leave, I seized the chance to realise my own ambition.
I have seen various members of my family need care over the years; this experience, alongside my commitment to quality services and a desire to do something positive within the local community, led me to join Right at Home. Our business is centred on Basingstoke and covers all points from Whitchurch in the west to Hartley Wintney in the east, Herriard in the south and Tadley in the north.
I am exceptionally proud of all of our team. From Emily, the Registered Manager, through the rest of the office team that ensure our standards are kept at the highest level. Then there is our amazing team of CareGivers who are the people that dedicate themselves to provide the most fantastic care to our clients. We were delighted to have been recognised by our regulator the CQC with an overall rating of Outstanding.
I am married with two children; my wife runs her own small business maintaining and repairing lifts and escalators, whilst our two children continue to progress through the education system. When I’m not working I enjoy playing golf – especially when I’m playing well!
I became a care worker after moving out of a career in forensic histology for one of the big pharmaceutical companies as I required a job that fitted around my young children at the time. Working as a carer, I quickly realised that this was something I truly loved and decided this was going to be my future career. To develop my knowledge and skills, I took and passed my NVQ Level 3 in Health & Social Care. I firmly believed I could make a difference and treated others with the same level of dignity and respect that I would wish for my own parents or grandparents.
I went on to join Right at Home Basingstoke in 2017 as the Care Coordinator, a rewarding role that allowed me to meet the needs of CareGivers, clients and their families. It provided me with the skills required to enhance continuity of care which is key to the provision of high-quality person-centred care. I was also given the opportunity to train new staff in relevant regulated activities that allowed them to carry out their role in the community effectively alongside our Right at Home values. Right at Home has been very supportive of my development and agreed to fund my Level 5 in Health & Social Care.
In 2019, I became the Registered Manager of Right at Home Basingstoke which allowed me to really put my learning into practice. I completed my Level 5 in Health & Social Care in 2020. This allows me to share best practise with my team and ensure that all our clients are receiving the highest quality of care individually tailored to their needs. The role of Registered Manager has allowed me to ensure that I provide a safe environment for my Caregivers where they feel supported and empowered to provide outstanding care to our clients.
My team and I are fully committed to promoting independence, helping clients to stay in their own homes as long as they wish and enhancing their quality of life.
I joined Right at Home Basingstoke as a CareGiver in 2017. I had never worked in homecare before and my family told me not to do it. In fact, when I told my sister, she cried. How wrong they were! From the moment I started, I loved the job.
Since then, I have learnt so much about care and been very supported by Right at Home. In 2019, I became the Care Coordinator taking over the role from Emily, the now Registered Manager. Whilst this was designed to be a very much office-based role, I took every opportunity I could to get out there and interact with our clients. This included actually carrying out care calls when necessary.
As we have grown, I have been moved to my current role as Service Quality Manager which involves handling new client enquiries, visiting clients in their own homes to discuss care planning and drawing up high-quality care plans for our great care team to follow. Thereafter, I make sure that the clients and their next of kin are happy with the care being provided and that it meets the desired outcomes.
If you are looking for high quality, trusted reliable homecare I couldn’t recommend Right at Home Basingstoke highly enough.
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