Right at Home Basingstoke

Slington House, Rankine Road, Basingstoke RG24 8PH
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10 57 Reviews
  • Right at Home Basingstoke, Basingstoke
Rated as 'Outstanding' by the industry regulator (the Care Quality Commission) in July 2020, Right at Home Basingstoke provides high quality trusted homecare services. If you would like advice about what you need to know about how homecare can help you please call the friendly office team.

CareGivers provide person-centred care in Basingstoke, Bramley, Tadley, Overton, Oakley, Hook, Odiham and Hartley Wintney and surrounding areas. The Office Team make sure that clients are kept fully informed as to who is coming and when and CareGivers receive all the support they need to provide the outstanding care Right at Home is known for.

The team was delighted to be winners of the Inspire Awards under the category of Service Excellence in recognition of the lengths they go to in ensuring clients and their family members receive all the support they need in what can be a difficult situation. Their regular review processes ensure that they keep up to date with clients wants and needs and ensure that they are receiving care the way they want it.

The MD is a Dementia Friends Champion of the Alzheimer's Society and understands both the needs of those requiring care and those sourcing care for their loved ones. Services offered range from companionship and shopping assistance through to cooking, light housework, dressing, bathing and more complex personal care.

Quality care takes time and Right at Home recommend minimum one-hour visits to ensure that visits are not solely task-based but are based on achieving long term positive outcomes for clients and their families.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Kevin Smith (Managing Director)

Right at Home Basingstoke Reviews (57)

10

Right at Home Basingstoke has a Review Score of 10 (9.972) out of 10, based on 12 reviews in the last 2 years.
Over all time Right at Home Basingstoke has 57 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Right at Home Basingstoke
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Total of 57, showing 21-40
Review from Elizabeth W (Partner of Client) published on 18 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first day that we were introduced to our own team, we were very impressed. Most importantly they were professional and kind and made my partner laugh. They were also kind to me at a time when I was in need of it.
Reply from Emily Colliss, Registered Manager at Right at Home Basingstoke

Thank you for such a lovely review. We are very proud of our team and their ability to be exactly what you need when you need it. The caregivers very much enjoyed the visits they carried out for you and always came away smiling. We wish you all the best.

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Review from A T (Daughter of Client) published on 1 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Right At Home team cared for both my father and mother over many years. They looked after my father who had dementia, with great gentleness and consideration for his dignity. They were there for us when he died suddenly at home. They provided care, companionship, and genuine friendship for my mother
during her bereavement and isolation of lockdown. Always an independent lady, the team did everything they could to respect her and support her to stay in control even when she became increasingly frail. Because the managers kept my mother's team small she built strong trusting relationships. Then, in the last few weeks of my mother's life, while we cared for her at home, the team's tenderness towards her was exceptional. They went above and beyond doing whatever was needed to make her comfortable, holding her hand, beside her at night. The kindness of the whole team - including the office team - and their support for us as a family in those final weeks of her life was beyond exceptional. What those women did for my mother - and for me as her daughter - is something I shall never forget.
Reply from Emily Colliss, Registered Manager at Right at Home Basingstoke

Thank you for such a lovely review. It was an honour to look after your father and more latterly your mother. We pride ourselves on doing the very best we can to support both our clients and their family, especially as someone approaches the end of their life. I kept the team who looked after your mother as small as possible as I appreciated the wonderful relationships mum had built with her team and yourselves (who were also very much part of the team). Your mum will always have a special place in my heart.

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Review from Barbara P (Daughter of Client) published on 17 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home (Basingstoke & District) has looked after my Mum for several years. She only has two hours of care each week but it is invaluable to her quality of life. She is helped with showering, hair washing, hair drying, cleaning the bathroom and chatting too! Mum loves to have company and this
helps with her mental stimulation and she looks forward to the days the carers come in so she has other people to talk to. The carers are so enthusiastic, caring and nothing is too much trouble. I highly recommend the team at Right at Home (Basingstoke & District). Many thanks.
Reply from Kevin Smith, Owner, MD at Right at Home Basingstoke

Thank you for your review. I know that mum was a little nervous when you first introduced the idea of carers paying her a couple of visits a week. Due to the fantastic team we have, we found the ideal person to build that initial relationship with her. That relationship has gone from strength to strength and there are now a few of the team who know her and stand in for each other should sickness or holidays occur and maintain that very important continuity of care. As you know, we have the 'no strangers' policy with regards to carers, meaning that they will always be introduced to mum prior to them ever turning up at the door to provide care. I'm delighted how well everything has gone for you and her.

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Review from Gillian H (Client) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have 9 hours of care a week to help me with appointments, shopping, cooking and housework. All the carers are excellent. They go over and above what they should do and I cannot imagine life without their help. Also, the office staff are excellent and very helpful with any enquiries that I may have.
Reply from Kevin Smith, Owner, MD at Right at Home Basingstoke

We are so pleased to hear how much our CareGivers mean to you and what a difference they make. We encourage everyone in the team, both CareGivers and the office team to go the extra mile and go above and beyond expectations. Thank you for your kind words.

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Review from M B (Son of Client) published on 22 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents had Right at Home carers twice a week all this year, and they provided a service not only helping with housework, but with a link to the outside world through the Covid shutdowns. I was nervous about this contact to last, but they handled the visits safely throughout and were still friendly
and efficient. This was the first time they had used cares, and it worked really well.
Reply from Kevin Smith, Owner, MD at Right at Home Basingstoke

COVID has brought all sorts of pressure to bear on the elderly, and we are delighted to support so many, like your parents, to have a safe point of contact with the outside world. Safety during the current pandemic is paramount. We go out of our way to ensure that our caregivers have all the necessary PPE in place and receive regular updates and training on best practice to ensure we deliver a safe service. I am very pleased to hear it worked so well with our team.

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Review from A H (Daughter of Client) published on 16 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my dad went into a care home nearby in March 2019, we asked Right at Home to help twice a week to take Mum to visit him. Our carer was lovely to Mum and built up a nice relationship with her. She was always punctual and helpful and we only stopped using her a Mum started to need medical care and
that was available on site for her. I'd like to thank Right at Home for contributing to my mum's quality of life.
Reply from Kevin Smith, Owner, MD at Right at Home Basingstoke

It is always a pleasure to support people by helping them get on with their lives and get out and about. The carer involved really enjoyed building a lovely relationship with your mum.

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Review from J U (Niece of Client) published on 7 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of the Right at Home team was extremely helpful, knowledgeable and proactive. Their timely advice and even just a friendly smile were invaluable in a time of uncertainty and stress. Whilst the patient was their primary focus they also took time out to check that the rest of the family were
supported.
Reply from Kevin Smith, Owner, MD at Right at Home Basingstoke

Thank you for your kind words. When a person reaches end of life, our team know how stressful it can be for all concerned and therefore are very careful to ensure everybody involved is kept informed and supported. They are rightly proud of what they do and the difference they make.

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Review from J P (Widow Widower) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers from Right at Home looked after my husband with cheerful care but with sensitivity - dealing in a professional manner with his frail state. I would happily recommend them to others!
Reply from Kevin Smith, Owner, MD at Right at Home Basingstoke

Thank you for such a lovely review of our services. The team really enjoyed supporting you and your husband and wish you all the best for the future.

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Review from Lesley B (Daughter of Client) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very happy with Right at Home for four years. Initially, Mum needed care and when she passed away, Dad found comfort in sharing thoughts with the carers that had known her.
As Dad grew frail and unsteady, the team were exemplary in their care, particularly in their gentleness, kindness
and patience. I knew I had made the right choice when Dad thanked me for looking after him so well.
When Dad reached his 99th birthday, he was kindly remembered by all on that day and enjoyed being made a fuss of. Truly a memory for me to treasure.
I found comfort in the support and time freely given by management and carers during the difficulties that ensued. I could not have asked for more and thank the whole team from the bottom of my heart.
Reply from Kevin Smith, Owner, MD at Right at Home Basingstoke

Thank you so much for your kind words, Lesley. I know the team took mum and dad into their hearts and gave them the best care possible. We pride ourselves on being as supportive as we can possibly be with comfort and advice as needed.

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Review from B G (Client) published on 1 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A good team and reliable support. The business has an overall very good "atmosphere". They are reliable and pleasant in their dealings.
Reply from Kevin Smith, Owner, MD at Right at Home Basingstoke

Thank you for your kind words. We pride ourselves on our reliability and am pleased to hear that great team spirit comes through in the way the team goes about their roles.

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Review from S B (Daughter of Client) published on 1 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at Home has looked after my Mum for several years. I have always found them to be helpful and supportive. This was especially the case in the last few months leading up to Mum sadly passing away. I could not have wished for a better support system, a friendly voice at the end of the phone whenever
things got difficult, or a cheery face for Mum when she was struggling. The carers would often go out of their way to ensure Mum was comfortable and had everything she needed. I cannot praise the team enough in every aspect of Mum's care and would not hesitate in recommending them. We would not have managed without them. Many many thanks.
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Review from Ann J (Sister of Client) published on 1 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were polite, caring, and conscientious. They had been well trained, being competent in their tasks. They were cheerful and friendly and had a good rapport with my sister.
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Review from S B (Daughter of Client) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After contacting the service provider they came to my mum's house to take details and then again to introduce the carer to mum. When I returned from holiday my mum was really pleased with the care she had received and couldn't stop talking about it. All in all, we were very impressed with the service
provided.
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Review from K S (Daughter of Client) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at Home helped us to care for my father who had advanced dementia and mobility problems. Over a 2 year period, they provided carers to cover our live in carers breaks and occasionally to assist the live in with the morning and evening routine.
The management was excellent always available and
willing to adapt to our every changing needs. The carers are warm, kind and respectful and generally worked well with us. Reliability and timekeeping were notably excellent and billing clear and accurate.
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Review from Richard B (Son of Client) published on 6 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife found Right At Home online. They had good reviews so we contacted them. After talking to a representative, we were happy to use their services. My mum wasn't happy that we had arranged this care (1 hour a day) but after just a week, she loved seeing the same person who came to visit. The care
only lasted 6 months but my mum's carer was a lovely person and will also be attending mum's funeral - Bless her. Thank you.
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Review from John S (Nephew of Client) published on 1 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service was really helpful, responding at short notice to my relative’s urgent need. Staff were professional, reliable, caring and quickly established a good rapport. Would heartily recommend Right at Home to other people.
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Review from Patricia B (Daughter of Client) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Finding Right at Home on an official website when trying to get help proved extremely beneficial. The management were very helpful and understanding of our needs, especially when I had to change or add days to benefit mother.
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Review from R C (Daughter of Client) published on 17 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
After my father was taken ill and rushed into hospital, my elderly mother needed help to get to the hospital to visit him. An assessment was made within hours to see exactly what needs my mother had as she herself is in a care home. A carer was appointed to take my mother to the hospital for the afternoon
visits. Right at Home were able to get staff on almost all the days that she needed them. We have had to use them again very recently, having to use the emergency telephone number on a Saturday morning and again Right at Home were able to provide carers. Excellent service and it takes so much pressure off a difficult and worrying situation. I highly recommend this company. They are friendly, approachable and professional.
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Review from Ken M (Client) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You all made me feel alive again.
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Review from Vicky J (Daughter of Client) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at Home gave amazing care to my mum.
They enabled my mum to stay at home which was her wish.
Thank you for helping Mum and me!
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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Right at Home Basingstoke is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.972 for Right at Home Basingstoke is calculated as follows: ( (70 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 71 Ratings = 4.972
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Basingstoke is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jul 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (3)

Kevin

Kevin Smith

Job Title: Managing Director Joined: 2015

I opened Right at Home Basingstoke in 2015 as I saw it as a great opportunity to do something worthwhile within my local community.


Previously I had spent more than 25 years supporting the SME Business sector in London and the Home Counties as a member of the banking community. During this time I always focused on achieving a high quality of service in my approach to clients and as a result, many of those clients have since become good friends.


Over the years, I helped numerous businesses grow and their owners achieve their ambitions and I revelled in their success. This lit a slow-burning fuse for a desire to run my own business one day. Hard work, long hours and commitment took me to senior management level with NatWest and when an opportunity arose to leave, I seized the chance to realise my own ambition.


I have seen various members of my family need care over the years; this experience, alongside my commitment to quality services and a desire to do something positive within the local community, led me to join Right at Home. Our business is centred on Basingstoke and covers all points from Whitchurch in the west to Hartley Wintney in the east, Herriard in the south and Tadley in the north.


I am exceptionally proud of all of our team. From Emily, the Registered Manager, through the rest of the office team that ensure our standards are kept at the highest level. Then there is our amazing team of CareGivers who are the people that dedicate themselves to provide the most fantastic care to our clients. We were delighted to have been recognised by our regulator the CQC with an overall rating of Outstanding.


I am married with two children; my wife runs her own small business maintaining and repairing lifts and escalators, whilst our two children continue to progress through the education system. When I’m not working I enjoy playing golf – especially when I’m playing well!

Emily

Emily Colliss

Job Title: Registered Manager Joined: 2017

I became a care worker after moving out of a career in forensic histology for one of the big pharmaceutical companies as I required a job that fitted around my young children at the time. Working as a carer, I quickly realised that this was something I truly loved and decided this was going to be my future career. To develop my knowledge and skills, I took and passed my NVQ Level 3 in Health & Social Care. I firmly believed I could make a difference and treated others with the same level of dignity and respect that I would wish for my own parents or grandparents.


I went on to join Right at Home Basingstoke in 2017 as the Care Coordinator, a rewarding role that allowed me to meet the needs of CareGivers, clients and their families. It provided me with the skills required to enhance continuity of care which is key to the provision of high-quality person-centred care. I was also given the opportunity to train new staff in relevant regulated activities that allowed them to carry out their role in the community effectively alongside our Right at Home values. Right at Home has been very supportive of my development and agreed to fund my Level 5 in Health & Social Care.


In 2019, I became the Registered Manager of Right at Home Basingstoke which allowed me to really put my learning into practice. I completed my Level 5 in Health & Social Care in 2020. This allows me to share best practise with my team and ensure that all our clients are receiving the highest quality of care individually tailored to their needs. The role of Registered Manager has allowed me to ensure that I provide a safe environment for my Caregivers where they feel supported and empowered to provide outstanding care to our clients.


My team and I are fully committed to promoting independence, helping clients to stay in their own homes as long as they wish and enhancing their quality of life.

Hollie

Hollie Soane

Job Title: Service Quality Manager Joined: 2017

I joined Right at Home Basingstoke as a CareGiver in 2017. I had never worked in homecare before and my family told me not to do it. In fact, when I told my sister, she cried. How wrong they were! From the moment I started, I loved the job.


Since then, I have learnt so much about care and been very supported by Right at Home. In 2019, I became the Care Coordinator taking over the role from Emily, the now Registered Manager. Whilst this was designed to be a very much office-based role, I took every opportunity I could to get out there and interact with our clients. This included actually carrying out care calls when necessary.


As we have grown, I have been moved to my current role as Service Quality Manager which involves handling new client enquiries, visiting clients in their own homes to discuss care planning and drawing up high-quality care plans for our great care team to follow. Thereafter, I make sure that the clients and their next of kin are happy with the care being provided and that it meets the desired outcomes.


If you are looking for high quality, trusted reliable homecare I couldn’t recommend Right at Home Basingstoke highly enough.

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