Right at Home Basingstoke

Right from the start the company has really listened to our needs and put in place the best package they could offer. Our family situation was in crisis and Right at Home did their best to be supportive to both parents and me as a primary carer living 150 miles away and having to give up work for a while. They offered all of us affection and humour and were so patient with my parents and their quirky ways. They listened to what my mum wanted each day and fitted in jobs/comfort balls accordingly. I can only feel heartfelt thanks.

An efficiently run company. Carers are reliable, capable and caring. The number of carers was limited to very few, which enabled me next of kin to get to know and trust them. The office staff were always polite and very helpful. Would have no hesitation in using this care agency again.

The reliability of service and the consistently high level of care, monitoring Mum’s wellbeing and as her dementia got worse, making sure she would eat and drink, preparing tea for her.

The end of life care Dad received was excellent. They were caring, compassionate, friendly and did their best for him at all times. Thank you so much, we don't know what we would have done without you in the last few weeks of his life.

From the very first day that we were introduced to our own team, we were very impressed. Most importantly they were professional and kind and made my partner laugh. They were also kind to me at a time when I was in need of it.

The Right At Home team cared for both my father and mother over many years. They looked after my father who had dementia, with great gentleness and consideration for his dignity. They were there for us when he died suddenly at home. They provided care, companionship, and genuine friendship for my mother during her bereavement and isolation of lockdown. Always an independent lady, the team did everything they could to respect her and support her to stay in control even when she became increasingly frail. Because the managers kept my mother's team small she built strong trusting relationships. Then, in the last few weeks of my mother's life, while we cared for her at home, the team's tenderness towards her was exceptional. They went above and beyond doing whatever was needed to make her comfortable, holding her hand, beside her at night. The kindness of the whole team - including the office team - and their support for us as a family in those final weeks of her life was beyond exceptional. What those women did for my mother - and for me as her daughter - is something I shall never forget.

Right at Home (Basingstoke & District) has looked after my Mum for several years. She only has two hours of care each week but it is invaluable to her quality of life. She is helped with showering, hair washing, hair drying, cleaning the bathroom and chatting too! Mum loves to have company and this helps with her mental stimulation and she looks forward to the days the carers come in so she has other people to talk to. The carers are so enthusiastic, caring and nothing is too much trouble. I highly recommend the team at Right at Home (Basingstoke & District). Many thanks.

I have 9 hours of care a week to help me with appointments, shopping, cooking and housework. All the carers are excellent. They go over and above what they should do and I cannot imagine life without their help. Also, the office staff are excellent and very helpful with any enquiries that I may have.

My parents had Right at Home carers twice a week all this year, and they provided a service not only helping with housework, but with a link to the outside world through the Covid shutdowns. I was nervous about this contact to last, but they handled the visits safely throughout and were still friendly and efficient. This was the first time they had used cares, and it worked really well.

When my dad went into a care home nearby in March 2019, we asked Right at Home to help twice a week to take Mum to visit him. Our carer was lovely to Mum and built up a nice relationship with her. She was always punctual and helpful and we only stopped using her a Mum started to need medical care and that was available on site for her. I'd like to thank Right at Home for contributing to my mum's quality of life.

Every member of the Right at Home team was extremely helpful, knowledgeable and proactive. Their timely advice and even just a friendly smile were invaluable in a time of uncertainty and stress. Whilst the patient was their primary focus they also took time out to check that the rest of the family were supported.

The carers from Right at Home looked after my husband with cheerful care but with sensitivity - dealing in a professional manner with his frail state. I would happily recommend them to others!

I found comfort in the support and time freely given by management and carers during the difficulties that ensued. I could not have asked for more and thank the whole team from the bottom of my heart.

A good team and reliable support. The business has an overall very good "atmosphere". They are reliable and pleasant in their dealings.

Right at Home has looked after my Mum for several years. I have always found them to be helpful and supportive. This was especially the case in the last few months leading up to Mum sadly passing away. I could not have wished for a better support system, a friendly voice at the end of the phone whenever things got difficult, or a cheery face for Mum when she was struggling. The carers would often go out of their way to ensure Mum was comfortable and had everything she needed. I cannot praise the team enough in every aspect of Mum's care and would not hesitate in recommending them. We would not have managed without them. Many many thanks.

The carers were polite, caring, and conscientious. They had been well trained, being competent in their tasks. They were cheerful and friendly and had a good rapport with my sister.

After contacting the service provider they came to my mum's house to take details and then again to introduce the carer to mum. When I returned from holiday my mum was really pleased with the care she had received and couldn't stop talking about it. All in all, we were very impressed with the service provided.

The management was excellent always available and willing to adapt to our every changing needs. The carers are warm, kind and respectful and generally worked well with us. Reliability and timekeeping were notably excellent and billing clear and accurate.

My wife found Right At Home online. They had good reviews so we contacted them. After talking to a representative, we were happy to use their services. My mum wasn't happy that we had arranged this care (1 hour a day) but after just a week, she loved seeing the same person who came to visit. The care only lasted 6 months but my mum's carer was a lovely person and will also be attending mum's funeral - Bless her. Thank you.

The service was really helpful, responding at short notice to my relative’s urgent need. Staff were professional, reliable, caring and quickly established a good rapport. Would heartily recommend Right at Home to other people.