Right at Home Basingstoke

Slington House, Rankine Road, Basingstoke RG24 8PH
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10 57 Reviews
  • Right at Home Basingstoke, Basingstoke
Rated as 'Outstanding' by the industry regulator (the Care Quality Commission) in July 2020, Right at Home Basingstoke provides high quality trusted homecare services. If you would like advice about what you need to know about how homecare can help you please call the friendly office team.

CareGivers provide person-centred care in Basingstoke, Bramley, Tadley, Overton, Oakley, Hook, Odiham and Hartley Wintney and surrounding areas. The Office Team make sure that clients are kept fully informed as to who is coming and when and CareGivers receive all the support they need to provide the outstanding care Right at Home is known for.

The team was delighted to be winners of the Inspire Awards under the category of Service Excellence in recognition of the lengths they go to in ensuring clients and their family members receive all the support they need in what can be a difficult situation. Their regular review processes ensure that they keep up to date with clients wants and needs and ensure that they are receiving care the way they want it.

The MD is a Dementia Friends Champion of the Alzheimer's Society and understands both the needs of those requiring care and those sourcing care for their loved ones. Services offered range from companionship and shopping assistance through to cooking, light housework, dressing, bathing and more complex personal care.

Quality care takes time and Right at Home recommend minimum one-hour visits to ensure that visits are not solely task-based but are based on achieving long term positive outcomes for clients and their families.
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Care Provided by Right at Home Basingstoke

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Kevin Smith (Managing Director)

Right at Home Basingstoke Reviews (57)

10

Right at Home Basingstoke has a Review Score of 10 (9.972) out of 10, based on 12 reviews in the last 2 years.
Over all time Right at Home Basingstoke has 57 reviews.

Overall Experience
  • 52
  • 5
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Date Published
  • 57
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  • 12
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Reviewer Connection to Right at Home Basingstoke
  • 21
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Total of 57, showing 41-57
Review from Julie E (Daughter of Client) published on 6 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff often went above and beyond duties. Staff in their own time took mum out and stayed with her when she went to hosp. Staff took magazines etc when visiting. When mum was distressed staff took the extra time to stay and calm her. Contact from the office was always excellent and willingness to help.
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Review from Jean H (Daughter-in-law of Client) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all the Carers. Kind, caring, thoughtful, always on time. Could not wish for more.
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Review from B M (Client) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We called in Right at Home (Basingstoke & District) help when I had a stoma. The staff changed my stoma bags every other day and were very kind and understanding.


Sometimes someone had to come after work if one of the bags was temperamental and leaked. They were always calm and reassuring. I couldn't

have managed without them.
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Review from J S (Mother of Client) published on 18 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been with several agencies previously and Right at Home are outstanding.
The staff are very friendly and professional. My daughter is young compared to the majority of Right at Home clients but the staff treat her accordingly and help her enjoy life and get out into the community as much as
possible. Nothing is too much trouble.
My daughter recently had a medical emergency and care was required at short notice. The staff were confident to take charge by recognising the seriousness of her symptoms and accompanied her to hospital staying with her until I was able to get to her. Because one of the staff was at the hospital the management rearranged calls and although I know it was an inconvenience for everyone involved we were not made to feel awkward in any way. We feel this is purely down to the whole team helping each other and working together.
I can’t thank you all enough.
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Review from Nikki S (Client) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having experienced many different agencies they go above and beyond. Having recently been taken into hospital following surgery complications my carer stayed with me the whole time and made sure I got the treatment I needed. I feel I'm listened to and feel respected.
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Review from Dara R (Daughter of Client) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family are extremely grateful for how well you looked after Mum. All her carers were lovely and cheerful companions, and she was very fond of them.
You took good care of all the small but important details so we were always confident that Mum was safe and comfortable.
In addition, the "big-hearted"
team at Right at Home went above and beyond on many occasions to make sure Mum was looked after and had everything she needed. In fact, you didn't just look after her - you cared about her.
Everyone seemed to work very well as a team and nothing "fell between the cracks". We appreciated how you responded to Mum's growing needs and at each stage provided the additional support and number of visits required to continue care seamlessly.
As I live abroad I also appreciate the extra effort you made to communicate and keep me in the loop. The family always felt we worked with you as part of a team that was 100% focused on Mum's needs.
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Review from W T (Client) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we needed help due to my husband having bee suddenly seriously ill and me not being able to drive because of knee surgery, Right at Home provided the perfect care. They covered housekeeping, cooking and general support.
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Review from S S (Daughter of Client) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were so pleased with the way that all staff treated Dad and the family. He enjoyed having the carers visit and help to get him ready for bed.


The provision of a night carer to stay with Dad in hospital, I hope, made his two nights alive more bearable - thank you.

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Review from I A (Client) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always been very pleased with them.
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Review from Richard E (Son of Client) published on 10 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall I am very happy with the service and with the response to queries and general requests for help and advice. I hope in the Spring/Summer few walking trips out can be organised. I think that a debrief say every 6 months would be a good idea to review how both sides feel and if care needs to
be increased or times altered.
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Review from E B (Client) published on 13 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All experience has been excellent and useful.
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Review from Kate O (Mother of Client) published on 7 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers got to know my son, who has severe disabilities, very soon after meeting him. Every member of the team is really nice and they all work well together. The office is always easy to get hold of and helpful.
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Review from Margaret K (Wife of Client) published on 6 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I have been delighted with the service and care of Right at Home. We have both received the best care possible from all the carers and would be very happy to recommend them to friends, if and when the occasion should arise.
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Review from G M (Nephew of Client) published on 12 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the agency to be very good on the help and assistance they provide to my aunt. They also have gone out of their way to provide extra assistance when needed and are totally dependable. I have POA to my aunt and liaise with Right at Home and arrange payment for their services.
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Review from P W (Client) published on 1 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is very good. She cheers me up, gives me a very nice bath and makes sure I am dried. Always dries me uses my talc and when I am dried, comfortable, ready for bed which she always checks I am nice and warm. Also my right attire, my dinner is got ready for me, also my bed is nice and warm.
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Review from Sarah D (Daughter of Client) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at Home were asked if they could help with care for my father. When the time came for the first visit, my father had not returned from hospital. This happened twice but Right at Home did not charge us until they actually start work. Although two visits had been made by the management (one at home
without my father) and one in hospital (with my father), the carers were accompanied by the management on their first visit. All carers (4) who have attended my father have been knowledgeable about all aspects of care for my father and have relayed to me any medical conditions, including suggesting that further medical advice should be sought. The carers are all very pleasant to have in the house, trustworthy and caring.
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Review from Anne A (Daughter of Client) published on 28 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home have been just brilliant for us. Despite constant changes to our requirements, they have never failed to deliver. They understood all our worries and concerns with regard to the increasing lack of mobility for my father, and have been so supportive and professional throughout our transition
to needing care and support, I can't thank them enough. The carers themselves are always punctual, polite and respectful, and the continuity of having the same group of carers works really well. They are very professional, keeping a regular, and detailed update from every occasion they spend looking after my father. This has been a big step for us a family, but Right at Home have really helped make the transition a good one. Thank you.
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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Right at Home Basingstoke is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.972 for Right at Home Basingstoke is calculated as follows: ( (70 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 71 Ratings = 4.972
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Basingstoke is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jul 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (3)

Kevin

Kevin Smith

Job Title: Managing Director Joined: 2015

I opened Right at Home Basingstoke in 2015 as I saw it as a great opportunity to do something worthwhile within my local community.


Previously I had spent more than 25 years supporting the SME Business sector in London and the Home Counties as a member of the banking community. During this time I always focused on achieving a high quality of service in my approach to clients and as a result, many of those clients have since become good friends.


Over the years, I helped numerous businesses grow and their owners achieve their ambitions and I revelled in their success. This lit a slow-burning fuse for a desire to run my own business one day. Hard work, long hours and commitment took me to senior management level with NatWest and when an opportunity arose to leave, I seized the chance to realise my own ambition.


I have seen various members of my family need care over the years; this experience, alongside my commitment to quality services and a desire to do something positive within the local community, led me to join Right at Home. Our business is centred on Basingstoke and covers all points from Whitchurch in the west to Hartley Wintney in the east, Herriard in the south and Tadley in the north.


I am exceptionally proud of all of our team. From Emily, the Registered Manager, through the rest of the office team that ensure our standards are kept at the highest level. Then there is our amazing team of CareGivers who are the people that dedicate themselves to provide the most fantastic care to our clients. We were delighted to have been recognised by our regulator the CQC with an overall rating of Outstanding.


I am married with two children; my wife runs her own small business maintaining and repairing lifts and escalators, whilst our two children continue to progress through the education system. When I’m not working I enjoy playing golf – especially when I’m playing well!

Emily

Emily Colliss

Job Title: Registered Manager Joined: 2017

I became a care worker after moving out of a career in forensic histology for one of the big pharmaceutical companies as I required a job that fitted around my young children at the time. Working as a carer, I quickly realised that this was something I truly loved and decided this was going to be my future career. To develop my knowledge and skills, I took and passed my NVQ Level 3 in Health & Social Care. I firmly believed I could make a difference and treated others with the same level of dignity and respect that I would wish for my own parents or grandparents.


I went on to join Right at Home Basingstoke in 2017 as the Care Coordinator, a rewarding role that allowed me to meet the needs of CareGivers, clients and their families. It provided me with the skills required to enhance continuity of care which is key to the provision of high-quality person-centred care. I was also given the opportunity to train new staff in relevant regulated activities that allowed them to carry out their role in the community effectively alongside our Right at Home values. Right at Home has been very supportive of my development and agreed to fund my Level 5 in Health & Social Care.


In 2019, I became the Registered Manager of Right at Home Basingstoke which allowed me to really put my learning into practice. I completed my Level 5 in Health & Social Care in 2020. This allows me to share best practise with my team and ensure that all our clients are receiving the highest quality of care individually tailored to their needs. The role of Registered Manager has allowed me to ensure that I provide a safe environment for my Caregivers where they feel supported and empowered to provide outstanding care to our clients.


My team and I are fully committed to promoting independence, helping clients to stay in their own homes as long as they wish and enhancing their quality of life.

Hollie

Hollie Soane

Job Title: Service Quality Manager Joined: 2017

I joined Right at Home Basingstoke as a CareGiver in 2017. I had never worked in homecare before and my family told me not to do it. In fact, when I told my sister, she cried. How wrong they were! From the moment I started, I loved the job.


Since then, I have learnt so much about care and been very supported by Right at Home. In 2019, I became the Care Coordinator taking over the role from Emily, the now Registered Manager. Whilst this was designed to be a very much office-based role, I took every opportunity I could to get out there and interact with our clients. This included actually carrying out care calls when necessary.


As we have grown, I have been moved to my current role as Service Quality Manager which involves handling new client enquiries, visiting clients in their own homes to discuss care planning and drawing up high-quality care plans for our great care team to follow. Thereafter, I make sure that the clients and their next of kin are happy with the care being provided and that it meets the desired outcomes.


If you are looking for high quality, trusted reliable homecare I couldn’t recommend Right at Home Basingstoke highly enough.

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