What Type of Services does Right at Home (Portsmouth) offer?

Right at Home (Portsmouth) offers Home Care.

How many Carers does Right at Home (Portsmouth) employ?

Right at Home (Portsmouth) employs 34 carers.

Right at Home (Portsmouth), Trafalgar House, 223 Southampton Road, Portsmouth, Hampshire PO6 4PY

Review from Christine W (Client) published on 13 August 2025
Submitted via Website • Report

Overall Experience

After a hip operation under BUPA I had to arrange my own care. My second hip op so I knew what support I would need. RAH Portsmouth was the first company I contacted. I was impressed with the person I spoke to. My instinct was correct. I signed up for their discharge from hospital package, followed

by three weeks live in care, scaling down to two hourly visits a day and then one visit a day until able to go solo again. Everyone was brilliant. Coped with everything, including a hospital discharge that did not go to plan! The live-in carer was a star. Ditto the daily ladies. They were always on time and packed a great deal into those hours. When I had a potential problem with my feet swelling, a District Nurse was called to check them. Package was flexible. Tailored to my needs. Management kept in touch throughout. 1000 characters is not sufficient to fully describe how good RAH are. I would not hesitate to recommend them. Company that does exactly what it says it will.

Reply from Niamh Morgan, Marketing and Recruitment coordinator at Right at Home (Portsmouth)

Thank you so much for your kind and detailed review. We're delighted to hear that your instinct to choose Right at Home Portsmouth proved to be the right one, and that our team was able to support you every step of the way during your recovery. It's wonderful to know that our flexible, tailored approach met your needs and helped you regain your independence. Your recommendation means a great deal to us, and we wish you continued health and happiness. It was an absolute privilege to support you on your recovery journey.

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Review from Brian B (Client) published on 13 June 2025
Submitted via Website • Report

Overall Experience

Tiptop excellent service and quality from all areas of care, from head office staff, and all carers supplied tailored to clients wishes, Any added services and times of visits required attended to with no problems, always courteous , followed up with home visit checks by owners and head office staff,

always someone on end of phone for any queries, totally satisfied would not go with anyone else.

Reply from Niamh Morgan, Marketing and Recruitment Coordinator at Right at Home (Portsmouth)

Thank you so much for your kind and thoughtful words. We're absolutely delighted to hear that you've had such a positive experience with our team, from our dedicated carers to the support from our office staff. It means the world to know that you feel supported and satisfied at every level. Your feedback is incredibly encouraging to the whole team. Thank you again for your trust - it's a pleasure to support you.

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Review from Alison N (Daughter of Client) published on 7 May 2025
Submitted via Website • Report

Overall Experience

Since Mum has needed extra care in the home, RAH has been excellent. The care package was set up in a very timely and efficient manner enabling her to leave hospital reasonably quickly. All the staff are professional, caring, efficient and friendly and the carers always arrive at the stated time. Recently,

Mum was not well, and RAH sorted out extra care for her and a carer stayed with Mum until she had been seen by her doctor. I would highly recommend RAH Portsmouth.

Reply from Niamh Morgan, Marketing and Recruitment Coordinator at Right at Home (Portsmouth)

Thank you so much for your kind words! We're so pleased to hear that your mum has felt supported and well cared for during this time. Ensuring a smooth discharge from hospital and adapting care quickly when needs change is exactly what we aim for, and we're glad we could provide that peace of mind for you and your family. Your appreciation means a great deal to our whole team - it's what motivates us to keep delivering the best possible care.

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Review from Sue P (Client) published on 28 April 2025
Submitted via Website • Report

Overall Experience

I have now had three different, permanent carers all of whom, in there different ways, have been outstanding giving/responding to my needs and care in different ways. They are all professional and provide TLC within carefully observed guidelines - which I like - as it shows respect for me and for my

needs.
The telephone number on my initial support pack was wrong which led to some confusion at first and meant that I could get through to the company to request a change. All sorted now.

Reply from Niamh Morgan, Marketing and Recruitment Coordinator at Right at Home (Portsmouth)

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that all of your carers have supported you with professionalism, compassion, and genuine care, it means a great deal to us. Your insight helps us continue improving our service, and we're so pleased to be supporting you.

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Review from C H (Daughter of Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience

I contacted Right at Home after a recommendation from someone. We had social care looking after Dad and were not happy at all with some of the service's. Since Right at Home came Dad is so much better, they really understand his needs and is always perfectly matched to his carers, he can be a handful.

They always go above and beyond and I am always well informed if I need to know anything. We couldn't do with out them now. Emma has been brilliant with managing his care team.

Reply from Niamh Morgan, Marketing and Recruitment Coordinator at Right at Home (Portsmouth)

Thank you so much for your kind words! We're delighted to hear that your dad is thriving with our care and that our team, has been able to provide the support he needs. It means the world to us to know we're making a difference. We truly appreciate your trust in us.

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Review from H R (Son of Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience

I was very impressed by Right at Home. The local organization was efficient, kind, considerate and responsive to my mother's needs and concerns. Moreover the two women who moved into my mother's house while they were needed could not have been nicer and competent. It was very reassuring to know that

my mother was safe and well cared for.

Reply from Niamh Morgan, Marketing and Recruitment coordinator at Right at Home (Portsmouth)

Thank you so much for your kind words and positive feedback! We are so pleased to hear that you had such a positive experience with Right at Home and that our team was able to meet your mother's needs. It means a great deal to us that you felt reassured by the care and support provided by our caregivers.

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Review from W A (Client) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience

They are good at their job, they help me get better and friendly.

Reply from Nabil Hasan, marketing and recruitment coordinator at Right at Home (Portsmouth)

Thank you kindly for your wonderful feedback! It is a privilege and an honour to support you and we are so glad our team help to positively impact your life.

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Review from Andy C (Son of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience

The staff at Right at Home (Portsmouth) have been kind, patient and very caring towards Mum. It has been great to see mum strike up positive relationships with several of the carers who have visited over the last few months. This has helped keep mum going over what has been a difficult period transitioning

from living by herself in a flat towards full time care. We would definitely recommend their services.

Reply from Niamh Morgan, Marketing and Recruitment Coordinator at Right at Home (Portsmouth)

Thank you so much for your kind words. It means a great deal to hear that your mum has felt supported and built positive relationships with our carers. We understand how challenging transitions like this can be and we're so pleased to know that our care has made a difference during this time. Your recommendation is truly appreciated.

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Review from Ann G (Daughter of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience

My mum was determined she didn't want and or need a carer, but once she agreed to trial Right at Home, she changed her mind. She now has her carer in every day which she says is the highlight of her day. She sees her carer as a friend and would have them in 24/7 if she could.
From my point of view,

having Right at Home going in every day has given me respite to be able to do my job within the NHS without having the extra stress of the basic needs for my mum.
I can contact the team at any time and nothing is ever a problem. They even came into hospital to see my mum when she was poorly.
As an NHS worker, I have recommended Right at Home to many other people as I find them caring, compassionate, and respectful of my mum's needs and wishes.
My mum and I would not be without her carer and the team at Right at Home.

Reply from Niamh Morgan, Marketing and Recruitment coordinator at Right at Home (Portsmouth)

Thank you for your wonderful feedback. We're so glad to hear how much your mum values her carer and that we've been able to support you as well. Knowing we've made a difference in both your lives is why we do what we do. Thank you for recommending us; it truly means a lot.

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Review from Tracey P (Daughter of Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience

I cannot recommend Right at Home enough. My only regret is that we didn't organise their services earlier. They gave my dad, in his final months, such friendship and laughs, they also improved his quality of life immeasurably. His carers were always interested in him and went over and above in the care

they gave him. Thank you all.

Reply from Niamh Morgan, Marketing and Recruitment Coordinator at Right at Home (Portsmouth)

Thank you so much for your kind words. It was a privilege and honour to care for your father. Knowing that we could provide him with the support he needed means so much, thank you for putting your trust in us.

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Review from Leanord H (Husband of Client) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience

My wife receives first-class care, and that goes for timekeeping, communication and reliability, would not hesitate to recommend.

Reply from Joe Morgan, Managing Director at Right at Home (Portsmouth)

Thank you very much for your kind words. It is an absolute privilege and honour to care for your wife. We deeply value the trust you have placed in us and are committed to ensuring she receives the highest quality of care.

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Review from Jo R (Daughter of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience

Right from the start in 2020, the attention to person-centred care was there for our loved one and her husband. It was a very challenging time with the diagnosis of Frontal Temporal Dementia in January 2020 and then Covid and Lockdowns.
We had four main carers, who have all been there for our loved

one and husband and also other dedicated carers along the way. Sadly our loved one passed in March this year, she couldn’t have received better care in the last 4 years. Very grateful for all that you do. Thank you.

Reply from Joe Morgan, Managing Director at Right at Home (Portsmouth)

It was an absolute privilege to support your loved one over the years. Thank you very much for your kind words.

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Review from H H (Daughter of Client) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience

Right at Home (Portsmouth) have been excellent. All of the carers have been lovely and kind. They always arrive on time and are extremely professional. We always know who is coming and a detailed audit of each visit is available to read via the app. They are also very responsive, adding in additional

visits at very short notice. It's been very reassuring to know that Mum is now getting the care she needs and I'm so pleased we chose them.

Reply from Joe Morgan, Director at Right at Home (Portsmouth)

Thank you so much for taking the time to write these kind words, it is an absolute privilege to care for your mother.

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Review from Hazel H (Sister of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience

I was apprehensive about the care for my brother as he needed companionship rather than physical care. After much consideration, I chose Right at Home and it was the best decision. My brother was in great spirits when I returned after a fortnight and I couldn't have wished for anything better. The choice

of carers was perfect.

Reply from Joe Morgan, Director at Right at Home (Portsmouth)

We are very appreciative of being chosen to support your brother. Thank you for the very kind words.

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Review from Susan S (Client) assisted by family/friend published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience

Very, very good - friendly, helpful, versatile and reliable. I feel comfortable with personal care, which is a lovely surprise because I didn't think I would. My carers are lovely and support me with anything that needs doing. Just what I need, I can't think of anything that could be better or improved.

Reply from Joe Morgan, Director at Right at Home (Portsmouth)

We are so appreciative of your lovely comments and it is our great privilege to support you.

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Review from Jackie M (Daughter of Client) published on 29 November 2023
Submitted via Website • Report

Overall Experience

Thank you for a wonderful, caring service for my mum. All of your team were so amazing, reliable, thoughtful and solicitous of her every need. It was such a relief to know Mum was in such good hands and gave me and my sister great peace of mind. Thank you to the team for going above and beyond.

Reply from Niamh Morgan, Marketing and Recruitment Coordinator at Right at Home (Portsmouth)

Thank you so much for taking the time to share your experience and for giving us a five-star review. We are deeply grateful for the opportunity to care for your mum.
Knowing that we've made a positive difference in your mum's life means the world to us. Thank you again for entrusting us with your mum's care.

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Review from Susan M (Daughter of Client) published on 13 October 2023
Submitted via Website • Report

Overall Experience

After doing a lot of research into finding the right people to care for mum, Right at Home ticked all my boxes. Right at Home have been looking after mum for a couple of months now and I know I have chosen the right people, the people who work in the office and the carers are all kind, compassionate

and experienced people. The position I am in is all new to me and a challenge and as an only sibling very emotional, Right at Home have been supportive and very patient with all my questions. Sadly mum has got dementia and having home care was a huge change for her, very reluctant at first but has settled down really well with her current carers, who give her 100% quality loving care. I've started with a few visits with the intention of building on this, think they call this baby steps! Recently I was lucky to have a week away and I asked for some ad-hoc home care during this period and that was one of my tick in the boxes. I feel very blessed to have found Right at Home, a huge thank you to all.

Reply from Joe Morgan, Director at Right at Home (Portsmouth)

These very kind words mean such a lot to all of us and for that, we are so grateful. Many thanks for affording us the great privilege of supporting your mum.

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Review from Linda P (Sister of Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience

Right At Home have been providing care support for my brother who has dementia, over several months. The manager and her team are very compassionate and take great care to meet the needs of the client whilst maintaining their professionalism.

Reply from Joe Morgan, Director at Right at Home (Portsmouth)

Many thanks for your kind words and allowing us the privilege to support your brother.

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Review from M S (Daughter of Client) published on 6 July 2023
Submitted via Website • Report

Overall Experience

My mother has received excellent daily care from Right at Home staff for the past six months. Staff are very caring, professional and astute to my mother's changing needs. The effort they have made to help my mother with the progression of her dementia has been creative and empathetic. Additionally,

staff have demonstrated initiative and an amazing amount of empathy. The emotional relief to myself has been immense, knowing that a caring and experienced team is looking after my mother (my professional background is nursing so I have a keen eye for quality care). Thank you zillions, one and all.

Reply from Joe Morgan, Director at Right at Home (Portsmouth)

Many thanks for your very kind words. It has been an honour and a privilege to have been chosen to support your mum.

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Review from Hollie P (Granddaughter of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience

We have been using Right at Home (Portsmouth) for a number of years now for my grandpa, it's been an absolute blessing finding them. We had previously used an alternative care provider but since finding Right at Home and the team there really isn't any comparison between the two. It's night and day!
If

you want someone to look after your loved ones when they are no longer able to do it themselves then Right at Home are the company to contact. Outstanding service and I can honestly say they go above and beyond.
They look after your family as if they were looking after their own. All staff treated my grandpa with care and compassion.
Unfortunately, my grandpa has now gone into a care home but Right at Home made that transition so easy and stress-free. They have even stayed in contact since his move just to check on his wellbeing, can't recommend them enough!

Reply from Joe Morgan, Director at Right at Home (Portsmouth)

Thank you so much for your very kind words, Hollie. We very much appreciate your feedback and trust that your grandpa will be very happy in his new surroundings. It was our absolute privilege to support him.

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