Right at Home (Portsmouth)

After doing a lot of research into finding the right people to care for mum, Right at Home ticked all my boxes. Right at Home have been looking after mum for a couple of months now and I know I have chosen the right people, the people who work in the office and the carers are all kind, compassionate and experienced people. The position I am in is all new to me and a challenge and as an only sibling very emotional, Right at Home have been supportive and very patient with all my questions. Sadly mum has got dementia and having home care was a huge change for her, very reluctant at first but has settled down really well with her current carers, who give her 100% quality loving care. I've started with a few visits with the intention of building on this, think they call this baby steps! Recently I was lucky to have a week away and I asked for some ad-hoc home care during this period and that was one of my tick in the boxes. I feel very blessed to have found Right at Home, a huge thank you to all.

Right At Home have been providing care support for my brother who has dementia, over several months. The manager and her team are very compassionate and take great care to meet the needs of the client whilst maintaining their professionalism.

My mother has received excellent daily care from Right at Home staff for the past six months. Staff are very caring, professional and astute to my mother's changing needs. The effort they have made to help my mother with the progression of her dementia has been creative and empathetic. Additionally, staff have demonstrated initiative and an amazing amount of empathy. The emotional relief to myself has been immense, knowing that a caring and experienced team is looking after my mother (my professional background is nursing so I have a keen eye for quality care). Thank you zillions, one and all.

Unfortunately, my grandpa has now gone into a care home but Right at Home made that transition so easy and stress-free. They have even stayed in contact since his move just to check on his wellbeing, can't recommend them enough!

This company have been looking after Mum for a year, and she’s extremely well cared for by a professor organisation. Carers are friendly and attentive to my mum, and I wouldn’t hesitate to recommend this service.

All carers are highly professional and provide care to the highest standards. They are reliable and trustworthy. I have no hesitation in recommending Right at Home (Portsmouth) and its staff, from individual carers to administration and management.

Great carers. Always on time. Always polite and thoughtful. Aware of my mother's needs and frailty. Her team go above and beyond. I can go out and know that Mum is in good hands. I have complete trust in the team. Admin is great and ensures continuity of carers who know Mum's routine.

I have been using Right at Home for the last 18 months. I have no problems at all with them. They have been very professional and caring with us. The carers that they send to us are helpful, caring and very friendly.

You all work tirelessly to do the best and I just want to say thanks I really do appreciate it and I know nan does too!

I have met nearly all carers who attended to my father and found them all to be very cheerful which lifted his spirits and made him comfortable with his care. Nothing was too much trouble for them and were always very helpful and communicated with the family with any concerns.

These last few days, one lady, in particular, has gone above and beyond expectations. Mum needed GP attendance, Right at Home noticed the change in Mum and instigated this straight away. Samples were needed to get to surgery, script to the pharmacy, meds to Mum, and lots of reassuring for Mum. This was all done smoothly and very efficiently, and much of it was out of normal working hours. Not sure Mum understands the lengths taken here but is better for it.

In January 2018 my mother came out of hospital having had double pneumonia she also suffered from dementia. Life expectancy was thought to be very limited. Right at Home came in to care for her four times a day. She was at first reluctant to have carers this was quickly overcome as they became her friends. Over the years dementia became severe but the care evolved to cater for this. The care enabled her to spend her last years at home as she wanted and not in a home. A huge thank you to Right at Home and the carers.

We were extremely happy with the support provided over a 10 month period. Excellent support from the lady in the office. The carers were all lovely, kind, caring and reliable. We would not hesitate to recommend Right at Home, Portsmouth.

The service that I have had has been excellent for me and my wife who has dementia. They come in the morning and evening to take care of her personal needs and make life easy for me to deal with the everyday tasks the next of the likely tasks. They listen to my concerns and give advice when needed.

From our first meeting, we were made to feel reassured, the team are professional and dedicated to giving patient-centred care. Our mum always looks happy and well cared for. The team are thorough and have excellent communication skills.

I can't thank all the staff at Right At Home Portsmouth enough for the care, kindness, and dedication they have provided for my mother. The professionalism of their management team with the no stranger policy with staff visiting, knowing the rota of regular caregivers attending and at regular times, backed up with a reporting system to have feedback from each visit brings great peace of mind that great care and attention is given as standard. The minimum hour long time slots are also a big reassurance that the care is considered to the needs of clients, and not rushed. My mother is impressed with the service and enjoys the visits of now familiar faces of the regular staff from a select team, rather than a large pool of different faces turning up each time. All in all excellent and very pleased to have been recommended Right At home from a neighbour, and pleased to recommend them to others now too.

Documentation was thorough and informative; carers promptly reported concerns. My dad enjoyed his time with his carers, during the pandemic, one constant was their unstinting support. It’s impossible to put into words the relief I felt knowing he was receiving the best care possible. If I have regrets, it’s that I was not able to introduce my lovely dad to Right at Home much sooner and more poignantly that he’s not still here to enjoy their TLC. Thank you from the bottom of my heart.

Happy with the girls.

Right At Home in Portchester run a great company with some lovely people manning the office. I would recommend this company to those who need help in caring for those who need help caring for themselves.

Right at Home's superb care provision enabled Mum to enjoy her last years in her own home. I have no hesitation in recommending Right at Home.