Home Instead in Surrey | 5 Home Care Providers

Review of
Home Instead (Reigate & Tandridge)
from Valerie M (Sister of Client) published on 29 October 2025 Submitted via Website • Report

Overall Experience

I found Home Instead via an Alzheimer's Dementia Adviser's list of local service providers. The Care Manager came to visit my twin sister and myself to explain about the services provided. He was very easy to talk to, thorough and professional. He answered any questions in a friendly manner.
My

sister felt she didn't need any support and was very apprehensive about having a stranger come to her home. However, from the first time she met Lucy, she felt at ease and pleased that they had similar interests. In the past six weeks they have been for walks, been to the local cemetery to visit our parents' grave, been shopping, collected medication from the pharmacy, sat doing a jigsaw, chatted and laughed together. Before leaving Lucy ensures my sister has her lunch ready.
I have found it easy contacting the Care Manager if I request something to be added to my sister's Care Plan or have a query.
My sister now looks forward to the weekly visits and sees Lucy as a friend.

Reply from Simon Burrowes, Care Manager at Home Instead (Reigate & Tandridge)

Thankyou for the lovely review Valerie. It is a pleasure supporting your sister and i will pass on your lovely feedback to Lucy.

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Michael D (Son of Client) published on 27 October 2025 Submitted via Website • Report

Overall Experience

We first involved Home Instead when my dad had early stages of vascular dementia. It was too much for my mum to get my dad up everyday, so we arranged for a carer from Home Instead to visit for an hour on Monday, Wednesday and Friday at 10.30am.
The carers were so friendly but also professional in

helping my dad get up, showered and dressed. They would make him some toast and a cup of coffee and chat to my mum too.
This set up was great for my dad and a massive relief for my mum.
Where possible my dad had the same carers each time however any changes were advised in advance and to be honest it was nice to have a variety of people call by to help. Bianca, Sam, Janet and Aaron were my dad's regular team and were all great with him.
Claire (team manager) checked in regularly with us.
For situations where your parents are not ready to go into a care home but need some interim support allowing them to remain at home and enjoy home comforts, I strongly recommend Home Instead.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Dear Michael it was such a pleasure to support your father to live independantly at home. All of the team miss him. MAny thanks for taking the time to write such a wonderful review, it means so…read more

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Review of
Home Instead (Guildford & Woking)
from Chris W (Daughter of Client) published on 27 October 2025 Submitted via Website • Report

Overall Experience

We appreciate the care and support we get from Home Instead they always go the extra mile to help and support our elderly vulnerable father. Thanks to Cassie and the team for being amazing and helping to fulfill my fathers wishes to stay at home and not go into care

Reply from Sarah Daly, Owner at Home Instead (Guildford & Woking)

Dear Chris, thank you so much for your kind words and wonderful testimonial. It is an honour and privilege to support your father.

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Review of
Home Instead (Epsom & Mole Valley)
from S T (Civil Partner of Client) published on 24 October 2025 Submitted via Website • Report

Overall Experience

Home Instead have been fantastic, with carers providing companionship to my partner for about four years. I liked and trusted the staff and carers completely. I completely relaxed during my respite hours, confident in their attentive engagement and care of my partner, whose dementia has made different

demands. They formed relationships with him, and made him feel valued and safe. The admin staff were responsive and extremely helpful. Highly recommended.

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Beth S (Daughter of Client) published on 6 October 2025 Submitted via Website • Report

Overall Experience

Home Instead provided excellent care for my parents when they were alive. After a hip operation, I spent time in respite but was overwhelmed living at home on my own. My son contacted Home Instead immediately and they were able to help even during a weekend.
My support has been excellent. I need physical

help and I enjoy the variety of different carers. They are all supportive, empathetic, thorough and entertaining. I appreciate the office support that is availabe too.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

It was such a pleasure to support your parents and now its a huge pleasure to support you. Many thanks for such a wonderfu review. It means so much to the whole team. My best Anitra

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Deborah B (Daughter of Client) published on 30 September 2025 Submitted via Postal Card • Report

Overall Experience

Home Instead had supported our family over a number of years, enabling our father to remain at home, and now caring for our mother. The quality of care is excellent, with carers matched to fit with the client and family. They can be relied upon for support and advice when circumstances change.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

It was such a pleasure to support your father to remain home where he was happiest, the team all miss him tremendously. It makes us even prouder to still support your mother, she is a wonderful…read more

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Review of
Home Instead (Guildford & Woking)
from A M (Wife of Client) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care Peter is receiving from Home Instead. They are always on time, and Peter looks forward to seeing each one and talking to them. They are always very cheerful and caring and treat him with respect and dignity.

Reply from Sarah Daly, Owner at Home Instead (Guildford & Woking)

Thank you so much for taking the time to share your experience and give us such positive feedback. It is such a pleasure to support Peter!

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Freda C (Client) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

Would recommend Home Instead. Staff pleasant, enjoyed our little chats with some of them. I found most of them very helpful.

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Joy D (Client) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

The girls have all been wonderful in the way they've looked after me. They are marvellous.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

It has been an absolute pleasure to support you. Many thanks for your veiw, it means so much to the whole team. Best regards

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Review of
Home Instead (Reigate & Tandridge)
from Pauline E (Daughter of Client) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

Communication works well, and the app helps to see how care is being delivered. Dad's companion is always very caring and provides excellent support for him; all current needs are well provided for and delivered.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you for taking the time to leave a review. I'd like to acknowledge your score for management, which has obviously also impacted the scores for Staff and Overall experience. We have addressed…read more

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Review of
Home Instead (Reigate & Tandridge)
from Sam B (Daughter of Client) published on 4 August 2025 Submitted via Website • Report

Overall Experience

Brilliant care and service provided by Home Instead in Reigate. A particular member of staff was very reassuring and helpful when he visited and the ladies that came to help my mum were lovely. Just wish I found them earlier as their help with mum was wonderful and she enjoyed seeing them each day.

Thank you.

Reply from Simon Burrowes, Care Manager at Home Instead (Reigate & Tandridge)

Thank you so much for the feedback, It was an absolute pleasure to support be able to support your mum. The ladies who visited were very fond of her and i hope she is happy and doing well in her new…read more

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Review of
Home Instead (Guildford & Woking)
from Chris M (Son of Client) published on 1 August 2025 Submitted via Website • Report

Overall Experience

Home Instead have provided full time care for my mother at home following a long spell in hospital. The service that we have received from the whole team has been great and the level of care that my mother has been given has been very good.

Reply from Sarah Daly, Owner at Home Instead (Guildford & Woking)

Many thanks Chris for taking the time to post this positive testimonial, it has been a great honour to support your Mother.

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Review of
Home Instead (Reigate & Tandridge)
from Gill N (Daughter of Client) published on 1 August 2025 Submitted via Website • Report

Overall Experience

We have been absolutely delighted with the care provided by Home Instead for my 94-year-old mum, who has been able to remain comfortably and safely in her own home thanks to their dedicated support. In particular, two members of staff have both been exemplary in their care and attention, consistently

going above and beyond to ensure my mum's needs are met with kindness, patience, and genuine compassion. Their professionalism and warmth have given our family great peace of mind, knowing that mum is in such capable and caring hands. We are truly grateful for the outstanding service from Home Instead and cannot recommend the two members of staff and the whole team highly enough.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Hello Gill and thank you so much for the lovely review, and for taking the time to provide it. To know that we did a good job, and to be able to specifically give that feedback to the individuals in…read more

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Review of
Home Instead (Epsom & Mole Valley)
from Leigh B (Daughter of Client) published on 22 July 2025 Submitted via Website • Report

Overall Experience

I can only praise the interaction I have had with Home Instead right from the first phone call. The company and staff are very professional and clear in what they offer in care and support. They listened to our needs and the companionship care my Mum got was marvellous. Everyone has been so kind and

patient with her, and having that 1 on 1 attention was really beneficial. An excellent service.

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Jonathan P (Son of Client) published on 2 July 2025 Submitted via Website • Report

Overall Experience

My experience with Home Instead has been very good. My mother received top-notch care from the entire team, who not only carried out their duties with professionalism, but also displayed genuine compassion and empathy. It's obvious they prioritise the well-being of their clients. In particular, the

admin team played a crucial role in making everything easy. Their communication was excellent, ensuring that every detail was handled with care and understanding.
I am grateful for the peace of mind that came from knowing my mother was in such capable hands. I would recommend their services to anyone looking for compassionate and reliable home carers.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Many thanks for taking the time to complete a review, it means so much to the whole team. It was a pleasure to support your mother to live at home independently, she is such a wonderful lady. With…read more

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Louise D (Daughter of Client) published on 1 July 2025 Submitted via Website • Report

Overall Experience

We approached Home Instead to provide care for my father who has dementia and to support my mother with his care. Unfortunately, in the same week my mother fell and broke her shoulder meaning they both needed care. Home Instead very quickly stepped in and organised excellent care to help both of them.

Several weeks on and we have been able to reduce the amount of daily visits as my mother's mobility has improved. We couldn't be happier with the care. All the staff are very caring, kind, patient and have a great attention to detail. Communication is also excellent. I wouldn't hesitate to recommend them.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Thank you so much for taking the time to write such a lovely review. It means so much to the whole team. It is our absolute pleasure to support your parents, they are both such lovely people.My…read more

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Review of
Home Instead (Reigate & Tandridge)
from Jamie C (Friend of Client) published on 16 June 2025 Submitted via Website • Report

Overall Experience

After a careful and considered matching process, carers were chosen to look after my dear friend. I cannot praise Home Instead enough for the kind, respectful and attentive way they went about making sure he was looked after in the familiar environment of his own home.
My friend has since sadly passed

away after a brief spell in hospital, but Home Instead made it possible for him to remain in his own home, seeing out his final days with dignity.
Right until the end he was able to pursue his many and varied hobbies of stamp collecting, WWII film and memorabilia, and he was even still learning new languages right up until his passing!
It makes such a difference to be looked after by the same regular carers, who are there for a meaningful amount of time, at the same time week in week out.
I recommend Home Instead to everybody as they truly live up to their Outstanding accreditation.

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Tracy M (Wife of Client) published on 28 May 2025 Submitted via Website • Report

Overall Experience

Our Parkinson's leader recommended Home Instead after my husband was in hospital for 5 weeks.
Our carers are outstanding , always on time , with a big happy smile .
They tend to my husbands needs allowing me to get other jobs done and nothing is to much of a problem .
I enjoy seeing them every

morning having a quick chat before they start the care.
They are kind and caring and very efficient , and we have a good relationship with them all.
The office staff are equally efficient and helpful.
I've been recommending Home Instead to friends who have asked about my husbands care company.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Many thanks for such a lovely review. It is such an honour to support your husband to live home independantly, he is so inspirational. Your team really enjoy thier visits to you both. With very…read more

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Michael S (Son of Client) published on 27 May 2025 Submitted via Website • Report

Overall Experience

We were introduced to Home Instead for the wonderful latter months of my father-in-law in Yorkshire.
We are very happy with the services locally and the daily visits by caring staff for my 95 yo mother. They inspire confidence.
We also appreciate the prompt responsiveness of the team.
I would be

happy to be one of their clients - one day!

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

It is an absolute honour to support your lovely mother. Thank you so much for your review, it means so much to the whole team. With kind regards

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Review of
Home Instead (Epsom & Mole Valley)
from T W (Daughter of Client) published on 27 May 2025 Submitted via Website • Report

Overall Experience

It has been 18 months since we signed up with Home Instead to care for my disabled dad and assist my then 87 year old mum with household chores. At the beginning of our contract, my dad passed away unexpectedly having been admitted to hospital and amidst the shock of trying to support my mum, Home Instead's

Care Manager came round to see us. She was practical, reassuring and immensely kind as she guided us through her proposal of how to support my mum, going forward. The carer they had carefully matched to suit both my parents' needs took on the role as companion for my mum and the 3 mornings per week schedule has awarded my mum the confidence, support and companionship to embrace life and find her 'new normal'. The intuitive, skilled and kind nature of the management team filters through the company ethos. After a year, circumstances required a change in carers and we were again rewarded with wonderful service. I cannot recommend Home Instead highly enough. They are a true godsend.

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Home Care Providers Owned by Home Instead in Surrey

Home Instead Locations in Surrey (5)

Home Instead Reviews in Surrey (335)

Home Instead (Reigate & Tandridge)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Guildford & Woking)

Home Instead (Epsom & Mole Valley)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Guildford & Woking)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Reigate & Tandridge)

Home Instead (Reigate & Tandridge)

Home Instead (Guildford & Woking)

Home Instead (Reigate & Tandridge)

Home Instead (Epsom & Mole Valley)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Reigate & Tandridge)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Epsom & Mole Valley)

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