Home Instead in Surrey | 5 Home Care Providers

Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from John G (Client) published on 3 February 2026 Submitted via Website • Report

Overall Experience

Very happy with the service we receive. The carers go out of their way to do anything we ask and point out anything they think needs attention. The carers are friendly, punctual, respectful and understanding.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)Dear John
It is an absolute pleasure to support you and your lovely wife to live independently at home where you are both so happy. Thank you so much for taking the time to write such a lovely review. It means so much to the whole team. My best regards Anitra

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Review of
Home Instead (Reigate & Tandridge)
from Amanda L (Daughter of Client) published on 28 January 2026 Submitted via Website • Report

Overall Experience

I am so grateful for the outstanding care provided by Home Instead. Every carer has shown genuine kindness, patience, and respect, allowing my mum to remain comfortable and dignified in her own home. The care was always reliable and professional, and I felt the carers really got to know my mum and supported

her with real compassion. She had a small dedicated team who have been fantastic with mums needs. Special mention goes to Nicole who had a very close relationship with mum and she was wonderful at all times. Of course, Karen, Magdalene, Angie and Abby all had mums best interests at heart and really got to know her. She looked forward to all her visits. Communication with the office team has been excellent and any queries quickly dealt with. Thank you so much to Simon, Joan, Michelle, Dawn, Chloe and Lyndsey. It was always easy to get in touch and everyone has been very approachable and kind. I wouldn't hesitate to recommend Home Instead. We will miss you xx

Reply from Simon Burrowes, Care Manager at Home Instead (Reigate & Tandridge)Thank you so much Mandy for the lovely review. I will pass on your thanks to the team. I am so pleased to hear mum is doing well and settled in her new home.

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Karen M (Daughter of Client) published on 20 January 2026 Submitted via Website • Report

Overall Experience

Home Instead provided a great service for mum, initially assisting with personal hygiene and then quickly increasing to daily support, helping with dressing and breakfast. The care staff were always capable, caring and friendly. They were punctual and cover was quickly arranged for sickness and holiday.

All appointments were reliably kept and contact maintained with family members. Mum enjoyed their services for several months which enabled her to live independently for a little longer.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)Dear Karen, thank you so much for taking the time to write a review for us, it means a lot to the whole team. It was a pleasure to support your mum to live independently in her own home. Best regards Anitra

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Review of
Home Instead (Guildford & Woking)
from C A (Daughter of Client) published on 6 January 2026 Submitted via Website • Report

Overall Experience

Mum has had carers for the past 18 months. She has a small regular team of carers who have are always punctual, friendly, kind and take their time to chat with her whilst completing their tasks. They are alert to any changes or concerns and keep us informed. We also have access to a Portal where each

member of the family can view the notes of each visit.
The administration team are very efficient, keeping us updated of any care changes and are approachable for any queries we may have..
We would definitely recommend Home Instead.

Reply from Sarah Daly, Owner at Home Instead (Guildford & Woking)Dear Caroline,
Thank you so much for taking the time to leave your review. It is a privelege to support your Mother.

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Review of
Home Instead (Epsom & Mole Valley)
from Ruth W (Client) published on 30 December 2025 Submitted via Postal Card • Report

Overall Experience

Your provision of care/support is excellent, and communication is consistently reliable and accommodating.
You have been a great source of encouragement to me through these latter years of disability, for which I shall always be grateful.

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Review of
Home Instead (Epsom & Mole Valley)
from I W (Son of Client) published on 29 December 2025 Submitted via Website • Report

Overall Experience

I approached Home Instead to provide assistance to my father following his dementia diagnosis in 2024. Initially just 2 days week Home Instead helped with daily chores, shopping and company, assisting my father to continue going out for walks etc. We gradually increased the service as the months passed

and his condition deteriorated to 6 days per week. Home Instead never missed a visit or let us down. They were also very agile at crisis points to support us with additional care at short notice.
Our Care Manager and her team were great with communications both in and outside normal working hours, providing us with the reassurance that all requests were listened to and actioned.
The minimum 2 hr service window means that the carers are consistent and enabled my father to trust, know and recognise who was making the home visits. An essential requirement when dealing with dementia and releasing him from the worry of the unknown.
I highly recommend Home Instead!

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Bal G (Client) published on 15 December 2025 Submitted via Website • Report

Overall Experience

Excellant friendly and caring local service, arranged at short notice, I instructed when recovering from a shoulder operation. A well managed service and spport team I have used in the past and would use happily again if required and recommend them.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)Dear Bal
Thank you for taking the time to write such a lovely review. It means so much to the whole team. It was such a pleasure to support you whilst you recovered. With best regards Anitra

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Jane J (Daughter of Client) published on 12 December 2025 Submitted via Website • Report

Overall Experience

Very professional company who have been efficient and helpful from day one. The app has been vey useful, I am able to follow visits made to my father - which is reassuring. His carer has remained the same which has resulted in a kind and trusting friendship for him. Also helping my mother with small

domestic tasks as needed. Any queries which have arisen are quickly communicated and dealt with promptly.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)Dear Jane Thank you for such a wonderful review, its means so much to all of the team. Its is an absolutely pleasure to support your father to live independantly in his own home. With kind regards Anitra

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Review of
Home Instead (Epsom & Mole Valley)
from M H (Daughter of Client) published on 11 December 2025 Submitted via Website • Report

Overall Experience

All the staff at Home Instead have been exceptional. They have all gone the extra mile to provide consistent, reliable, friendly care for my father. Over the Summer his care needs increased rapidly and Home Instead were always at the end of the phone providing advice and support. The carers were so

kind and thoughtful, providing much needed emotional/ practical support to both my parents. We would thoroughly recommend them.

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Review of
Home Instead (Reigate & Tandridge)
from Valerie M (Sister of Client) published on 29 October 2025 Submitted via Website • Report

Overall Experience

I found Home Instead via an Alzheimer's Dementia Adviser's list of local service providers. The Care Manager came to visit my twin sister and myself to explain about the services provided. He was very easy to talk to, thorough and professional. He answered any questions in a friendly manner.
My

sister felt she didn't need any support and was very apprehensive about having a stranger come to her home. However, from the first time she met Lucy, she felt at ease and pleased that they had similar interests. In the past six weeks they have been for walks, been to the local cemetery to visit our parents' grave, been shopping, collected medication from the pharmacy, sat doing a jigsaw, chatted and laughed together. Before leaving Lucy ensures my sister has her lunch ready.
I have found it easy contacting the Care Manager if I request something to be added to my sister's Care Plan or have a query.
My sister now looks forward to the weekly visits and sees Lucy as a friend.

Reply from Simon Burrowes, Care Manager at Home Instead (Reigate & Tandridge)Thankyou for the lovely review Valerie. It is a pleasure supporting your sister and i will pass on your lovely feedback to Lucy.

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Michael D (Son of Client) published on 27 October 2025 Submitted via Website • Report

Overall Experience

We first involved Home Instead when my dad had early stages of vascular dementia. It was too much for my mum to get my dad up everyday, so we arranged for a carer from Home Instead to visit for an hour on Monday, Wednesday and Friday at 10.30am.
The carers were so friendly but also professional in

helping my dad get up, showered and dressed. They would make him some toast and a cup of coffee and chat to my mum too.
This set up was great for my dad and a massive relief for my mum.
Where possible my dad had the same carers each time however any changes were advised in advance and to be honest it was nice to have a variety of people call by to help. Bianca, Sam, Janet and Aaron were my dad's regular team and were all great with him.
Claire (team manager) checked in regularly with us.
For situations where your parents are not ready to go into a care home but need some interim support allowing them to remain at home and enjoy home comforts, I strongly recommend Home Instead.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)Dear Michael it was such a pleasure to support your father to live independantly at home. All of the team miss him. MAny thanks for taking the time to write such a wonderful review, it means so much to the whole team. Many thanks Anitra

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Review of
Home Instead (Guildford & Woking)
from Chris W (Daughter of Client) published on 27 October 2025 Submitted via Website • Report

Overall Experience

We appreciate the care and support we get from Home Instead they always go the extra mile to help and support our elderly vulnerable father. Thanks to Cassie and the team for being amazing and helping to fulfill my fathers wishes to stay at home and not go into care

Reply from Sarah Daly, Owner at Home Instead (Guildford & Woking)Dear Chris, thank you so much for your kind words and wonderful testimonial. It is an honour and privilege to support your father.

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Review of
Home Instead (Epsom & Mole Valley)
from S T (Civil Partner of Client) published on 24 October 2025 Submitted via Website • Report

Overall Experience

Home Instead have been fantastic, with carers providing companionship to my partner for about four years. I liked and trusted the staff and carers completely. I completely relaxed during my respite hours, confident in their attentive engagement and care of my partner, whose dementia has made different

demands. They formed relationships with him, and made him feel valued and safe. The admin staff were responsive and extremely helpful. Highly recommended.

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Beth S (Daughter of Client) published on 6 October 2025 Submitted via Website • Report

Overall Experience

Home Instead provided excellent care for my parents when they were alive. After a hip operation, I spent time in respite but was overwhelmed living at home on my own. My son contacted Home Instead immediately and they were able to help even during a weekend.
My support has been excellent. I need physical

help and I enjoy the variety of different carers. They are all supportive, empathetic, thorough and entertaining. I appreciate the office support that is availabe too.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)It was such a pleasure to support your parents and now its a huge pleasure to support you. Many thanks for such a wonderfu review. It means so much to the whole team. My best Anitra

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Deborah B (Daughter of Client) published on 30 September 2025 Submitted via Postal Card • Report

Overall Experience

Home Instead had supported our family over a number of years, enabling our father to remain at home, and now caring for our mother. The quality of care is excellent, with carers matched to fit with the client and family. They can be relied upon for support and advice when circumstances change.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)It was such a pleasure to support your father to remain home where he was happiest, the team all miss him tremendously. It makes us even prouder to still support your mother, she is a wonderful person, Many thanks for such a lovely review, it means so much to us all. Best regards Anitra

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Review of
Home Instead (Guildford & Woking)
from A M (Wife of Client) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care Peter is receiving from Home Instead. They are always on time, and Peter looks forward to seeing each one and talking to them. They are always very cheerful and caring and treat him with respect and dignity.

Reply from Sarah Daly, Owner at Home Instead (Guildford & Woking)Thank you so much for taking the time to share your experience and give us such positive feedback. It is such a pleasure to support Peter!

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Freda C (Client) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

Would recommend Home Instead. Staff pleasant, enjoyed our little chats with some of them. I found most of them very helpful.

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Joy D (Client) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

The girls have all been wonderful in the way they've looked after me. They are marvellous.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)It has been an absolute pleasure to support you. Many thanks for your veiw, it means so much to the whole team. Best regards

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Review of
Home Instead (Reigate & Tandridge)
from Pauline E (Daughter of Client) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

Communication works well, and the app helps to see how care is being delivered. Dad's companion is always very caring and provides excellent support for him; all current needs are well provided for and delivered.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)Thank you for taking the time to leave a review. I'd like to acknowledge your score for management, which has obviously also impacted the scores for Staff and Overall experience. We have addressed that issue now and I trust you have noticed the change. I'm sorry that the changes weren't in time to uplift your experience to a 5 star one.

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Review of
Home Instead (Reigate & Tandridge)
from Sam B (Daughter of Client) published on 4 August 2025 Submitted via Website • Report

Overall Experience

Brilliant care and service provided by Home Instead in Reigate. A particular member of staff was very reassuring and helpful when he visited and the ladies that came to help my mum were lovely. Just wish I found them earlier as their help with mum was wonderful and she enjoyed seeing them each day.

Thank you.

Reply from Simon Burrowes, Care Manager at Home Instead (Reigate & Tandridge)Thank you so much for the feedback, It was an absolute pleasure to support be able to support your mum. The ladies who visited were very fond of her and i hope she is happy and doing well in her new home.

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Home Care Providers Owned by Home Instead in Surrey

Home Instead Locations in Surrey (5)

Home Instead Reviews in Surrey (343)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Reigate & Tandridge)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Guildford & Woking)

Home Instead (Epsom & Mole Valley)

Home Instead (Epsom & Mole Valley)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Epsom & Mole Valley)

Home Instead (Reigate & Tandridge)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Guildford & Woking)

Home Instead (Epsom & Mole Valley)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Guildford & Woking)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Reigate & Tandridge)

Home Instead (Reigate & Tandridge)

Awards / Recognitions (9)

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