Home Care Providers Owned by Home Instead in Surrey

Overall, my experience has been very satisfactory. The staff are very friendly and supportive in providing their services. The management are very approachable and will contact my family if they have any concerns.

It was such a relief to employ Home Instead to come to the rescue after my 89 year old Mother suddenly declined and I was overwhelmed with the responsibility of her care.

I found them to always be prompt, kind & caring, efficient and professional. My Mother was treated with dignity throughout all her visits and nothing was too much trouble. They always stayed their allotted time and sometimes when able stayed longer.

They slotted in with my Mums routine with ease helping my Mother get up, showering her, making her a cup of tea and giving her breakfast . They even put the washing on tided round and put the bin out.

They kept in close contact with me and through their app, I was updated with what they had done and how my Mother was feeling, after every call.

An excellent service

I went away for a short Mon to Fri break and had a live in carer from Home Instead to supervise and look after my husband, who has Alzheimer's disease.

I would recommend her and the Field Care Manager of Home Instead.

I hope to repeat the experience in the future.

Help on tasks as required, particularly dealing with 3 cats' trays and other tasks, e.g. watering plants. Helpers always on time. Jobs included emptying dishwasher and washing machine, and putting away/hanging to dry. No personal care, light house duties as I have a cleaner for those. I have no use of my right hand at the moment and stiffness of my arm and shoulder, so the tasks have been adjusted to those problems. No problems with service provided.

Homeinstead carers are reliable, consistently kind and truly caring. They take the time to get to know their clients. Dad looks forward to their visits and is very grateful for their professional delivery of care. As a family we would be lost without them!

Calls to the office were always answered and queries dealt with efficiently and with compassion.

I have been very happy with Home Instead. The carers are kind and punctual, and happy to carry out my requests. The kitchen is always left very clean.

The carers I have are very satisfactory and I couldn't wish for anything better.

Both my partner and I felt comfortable with the care professionals who came here and their support was invaluable in what could have been difficult circumstances. I can't thank them enough.

My needs as a 96-year old with limited mobility but still fully compenent mentally are generally well met by Home Care providers. Those over 40 years of age are generally more sympathetic than younger persons. Wear and tear on equipment tends to be greater than if I were looking after myself. I seek to impres of carers that if they cannot find things, or do not know where to put things away, not to hesitate to ask me whatever I might be doing. Most carers automatically attend to matters even when not asked.

I am so pleased with the care and support given to my mum by Home Instead. The efficiency from the very start has been amazing both from the administration, management and carers alike. I would highly recommend them.

Thank you Home Instead

Very happy with the service we receive. The carers go out of their way to do anything we ask and point out anything they think needs attention. The carers are friendly, punctual, respectful and understanding.

I am so grateful for the outstanding care provided by Home Instead. Every carer has shown genuine kindness, patience, and respect, allowing my mum to remain comfortable and dignified in her own home. The care was always reliable and professional, and I felt the carers really got to know my mum and supported her with real compassion. She had a small dedicated team who have been fantastic with mums needs. Special mention goes to Nicole who had a very close relationship with mum and she was wonderful at all times. Of course, Karen, Magdalene, Angie and Abby all had mums best interests at heart and really got to know her. She looked forward to all her visits. Communication with the office team has been excellent and any queries quickly dealt with. Thank you so much to Simon, Joan, Michelle, Dawn, Chloe and Lyndsey. It was always easy to get in touch and everyone has been very approachable and kind. I wouldn't hesitate to recommend Home Instead. We will miss you xx

Home Instead provided a great service for mum, initially assisting with personal hygiene and then quickly increasing to daily support, helping with dressing and breakfast. The care staff were always capable, caring and friendly. They were punctual and cover was quickly arranged for sickness and holiday. All appointments were reliably kept and contact maintained with family members. Mum enjoyed their services for several months which enabled her to live independently for a little longer.

We would definitely recommend Home Instead.

You have been a great source of encouragement to me through these latter years of disability, for which I shall always be grateful.

I highly recommend Home Instead!

Excellant friendly and caring local service, arranged at short notice, I instructed when recovering from a shoulder operation. A well managed service and spport team I have used in the past and would use happily again if required and recommend them.

Very professional company who have been efficient and helpful from day one. The app has been vey useful, I am able to follow visits made to my father - which is reassuring. His carer has remained the same which has resulted in a kind and trusting friendship for him. Also helping my mother with small domestic tasks as needed. Any queries which have arisen are quickly communicated and dealt with promptly.