Home Instead in Surrey | 5 Home Care Providers

Review of
Home Instead (Reigate & Tandridge)
from Pauline E (Daughter of Client) published on 20 August 2025

Submitted via Postal Card • Report

Overall Experience

Communication works well, and the app helps to see how care is being delivered. Dad's companion is always very caring and provides excellent support for him; all current needs are well provided for and delivered.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you for taking the time to leave a review. I'd like to acknowledge your score for management, which has obviously also impacted the scores for Staff and Overall experience. We have addressed that issue now and I trust you have noticed the change. I'm sorry that the changes weren't in time to uplift your experience to a 5 star one.

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Review of
Home Instead (Reigate & Tandridge)
from Sam B (Daughter of Client) published on 4 August 2025

Submitted via Website • Report

Overall Experience

Brilliant care and service provided by Home Instead in Reigate. A particular member of staff was very reassuring and helpful when he visited and the ladies that came to help my mum were lovely. Just wish I found them earlier as their help with mum was wonderful and she enjoyed seeing them each day.

Thank you.

Reply from Simon Burrowes, Care Manager at Home Instead (Reigate & Tandridge)

Thank you so much for the feedback, It was an absolute pleasure to support be able to support your mum. The ladies who visited were very fond of her and i hope she is happy and doing well in her new home.

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Review of
Home Instead (Guildford & Woking)
from Chris M (Son of Client) published on 1 August 2025

Submitted via Website • Report

Overall Experience

Home Instead have provided full time care for my mother at home following a long spell in hospital. The service that we have received from the whole team has been great and the level of care that my mother has been given has been very good.

Reply from Sarah Daly, Owner at Home Instead (Guildford & Woking)

Many thanks Chris for taking the time to post this positive testimonial, it has been a great honour to support your Mother.

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Review of
Home Instead (Reigate & Tandridge)
from Gill N (Daughter of Client) published on 1 August 2025

Submitted via Website • Report

Overall Experience

We have been absolutely delighted with the care provided by Home Instead for my 94-year-old mum, who has been able to remain comfortably and safely in her own home thanks to their dedicated support. In particular, two members of staff have both been exemplary in their care and attention, consistently

going above and beyond to ensure my mum's needs are met with kindness, patience, and genuine compassion. Their professionalism and warmth have given our family great peace of mind, knowing that mum is in such capable and caring hands. We are truly grateful for the outstanding service from Home Instead and cannot recommend the two members of staff and the whole team highly enough.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Hello Gill and thank you so much for the lovely review, and for taking the time to provide it. To know that we did a good job, and to be able to specifically give that feedback to the individuals in her team is a such a pleasure and makes everyone's efforts worthwhile. Thanks you again : - )

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Review of
Home Instead (Epsom & Mole Valley)
from Leigh B (Daughter of Client) published on 22 July 2025

Submitted via Website • Report

Overall Experience

I can only praise the interaction I have had with Home Instead right from the first phone call. The company and staff are very professional and clear in what they offer in care and support. They listened to our needs and the companionship care my Mum got was marvellous. Everyone has been so kind and

patient with her, and having that 1 on 1 attention was really beneficial. An excellent service.

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Jonathan P (Son of Client) published on 2 July 2025

Submitted via Website • Report

Overall Experience

My experience with Home Instead has been very good. My mother received top-notch care from the entire team, who not only carried out their duties with professionalism, but also displayed genuine compassion and empathy. It's obvious they prioritise the well-being of their clients. In particular, the

admin team played a crucial role in making everything easy. Their communication was excellent, ensuring that every detail was handled with care and understanding.
I am grateful for the peace of mind that came from knowing my mother was in such capable hands. I would recommend their services to anyone looking for compassionate and reliable home carers.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Many thanks for taking the time to complete a review, it means so much to the whole team. It was a pleasure to support your mother to live at home independently, she is such a wonderful lady. With kind regards

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Louise D (Daughter of Client) published on 1 July 2025

Submitted via Website • Report

Overall Experience

We approached Home Instead to provide care for my father who has dementia and to support my mother with his care. Unfortunately, in the same week my mother fell and broke her shoulder meaning they both needed care. Home Instead very quickly stepped in and organised excellent care to help both of them.

Several weeks on and we have been able to reduce the amount of daily visits as my mother's mobility has improved. We couldn't be happier with the care. All the staff are very caring, kind, patient and have a great attention to detail. Communication is also excellent. I wouldn't hesitate to recommend them.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Thank you so much for taking the time to write such a lovely review. It means so much to the whole team. It is our absolute pleasure to support your parents, they are both such lovely people.My best.

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Review of
Home Instead (Reigate & Tandridge)
from Jamie C (Friend of Client) published on 16 June 2025

Submitted via Website • Report

Overall Experience

After a careful and considered matching process, carers were chosen to look after my dear friend. I cannot praise Home Instead enough for the kind, respectful and attentive way they went about making sure he was looked after in the familiar environment of his own home.
My friend has since sadly passed

away after a brief spell in hospital, but Home Instead made it possible for him to remain in his own home, seeing out his final days with dignity.
Right until the end he was able to pursue his many and varied hobbies of stamp collecting, WWII film and memorabilia, and he was even still learning new languages right up until his passing!
It makes such a difference to be looked after by the same regular carers, who are there for a meaningful amount of time, at the same time week in week out.
I recommend Home Instead to everybody as they truly live up to their Outstanding accreditation.

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Tracy M (Wife of Client) published on 28 May 2025

Submitted via Website • Report

Overall Experience

Our Parkinson's leader recommended Home Instead after my husband was in hospital for 5 weeks.
Our carers are outstanding , always on time , with a big happy smile .
They tend to my husbands needs allowing me to get other jobs done and nothing is to much of a problem .
I enjoy seeing them every

morning having a quick chat before they start the care.
They are kind and caring and very efficient , and we have a good relationship with them all.
The office staff are equally efficient and helpful.
I've been recommending Home Instead to friends who have asked about my husbands care company.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Many thanks for such a lovely review. It is such an honour to support your husband to live home independantly, he is so inspirational. Your team really enjoy thier visits to you both. With very best wishes

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Michael S (Son of Client) published on 27 May 2025

Submitted via Website • Report

Overall Experience

We were introduced to Home Instead for the wonderful latter months of my father-in-law in Yorkshire.
We are very happy with the services locally and the daily visits by caring staff for my 95 yo mother. They inspire confidence.
We also appreciate the prompt responsiveness of the team.
I would be

happy to be one of their clients - one day!

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

It is an absolute honour to support your lovely mother. Thank you so much for your review, it means so much to the whole team. With kind regards

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Review of
Home Instead (Epsom & Mole Valley)
from T W (Daughter of Client) published on 27 May 2025

Submitted via Website • Report

Overall Experience

It has been 18 months since we signed up with Home Instead to care for my disabled dad and assist my then 87 year old mum with household chores. At the beginning of our contract, my dad passed away unexpectedly having been admitted to hospital and amidst the shock of trying to support my mum, Home Instead's

Care Manager came round to see us. She was practical, reassuring and immensely kind as she guided us through her proposal of how to support my mum, going forward. The carer they had carefully matched to suit both my parents' needs took on the role as companion for my mum and the 3 mornings per week schedule has awarded my mum the confidence, support and companionship to embrace life and find her 'new normal'. The intuitive, skilled and kind nature of the management team filters through the company ethos. After a year, circumstances required a change in carers and we were again rewarded with wonderful service. I cannot recommend Home Instead highly enough. They are a true godsend.

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Rachel G (Granddaughter of Client) published on 9 May 2025

Submitted via Website • Report

Overall Experience

We knew when our lovely Nanny began needing support at home, there was only one care provider we trusted to look after her.

Having heard amazing reports about Home Instead, we gently introduced Nanny to morning visits. She quickly grew fond of the wonderful ladies who visited and often wondered why

she hadn't had them sooner.

Over the past year, as Nanny's care needs increased, the quality of care she received never wavered. The team at Home Instead remained compassionate and dedicated throughout, always bringing warmth, dignity, and professionalism.

Home Instead pride themselves on continuity, kindness, communication and exceptionally high standards of care.

Because of your unwavering love and support, Nanny was able to remain in the home she adored - the place where she felt safe, surrounded by her memories and held in the love of her family.

You each hold a special place in our hearts and we will never forget the care, kindness and comfort you gave to us all

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Thank you so much for such a lovely review. It truly was an honour to care for your lovely Nanny in her own home. You are such a warm and kind family and you all hold a special place in our hearts too. My best regards

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Review of
Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst
from M P (Client) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

I have found the management efficient, courteous and helpful and all the staff I have so far encountered have been helpful friendly and happy to accommodate my needs.

Reply from Sarah Daly, Owner at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Many thanks for your kind words. It is a pleasure to support you.

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Review of
Home Instead (Guildford & Woking)
from Suzanne P (Daughter of Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Home instead Carers are amazing they have looked after my mother over the last 3 years.
They carer for my mother 4 times a day and over Christmas due to family issue we needed them to care for my mother due the Christmas period which the carers met all of my requirements making sure that my mother

enjoyed her Christmas

Reply from Sarah Daly, Owner at Home Instead (Guildford & Woking)

Many thanks for your kind words! It is an honour to support and care for your Mother.

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from J G (Daughter of Client) published on 20 February 2025

Submitted via Website • Report

Overall Experience

We were introduced to Home Instead through a friend last year, when looking to organise support for our elderly parents, both in their 90's and still living in their family home. Right from the initial home visit to now, Home Instead has felt 'just right' and to be exactly what we were looking for.

Our parents are well cared for and have formed close bonds with the team caring for them. Nothing is too much trouble for the team, communication is excellent, their ability to accommodate our parents changing needs commendable, and the peace of mind they provide to us, invaluable.
We can't recommend them enough and would like to thank you all for the difference you make!

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Many thanks for such a lovely review, it is so appreciated by the whole team. It is such a pleasure to support your parents. Kind regards, the Owner.

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Review of
Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst
from Christine P (Daughter of Client) published on 19 February 2025

Submitted via Website • Report

Overall Experience

I would just like to say a huge thank you to the lovely carers that have been involved in looking after my mum and dad over the last year. They have both shown great empathy and care towards my mum who suffers with advanced dementia and they have also been so supportive of my dad as he has struggled

to cope with the worsening situation of his wife of 65 years. They have been truly amazing and I couldn't have managed without them!

Reply from Sarah Daly, Owner at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Dear Christine, thank you so much for taking the time to post this positive review. It is a real honour to support your parents.

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Vivien W (Daughter of Client) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

The care and support provided for my mum is excellent, it enables my husband and I to do what we need to do and know that she is safe and sound. They make her happy, keep her company and she enjoys doing crosswords, games, singing and exercises with them. They definitely brighten up her day which makes

us so grateful. We call them our special angels so thank you very much.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Dear Vivien Many thanks for such a lovely review, it means so much to all of the team. With kind regards.

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Katy D (Daughter of Client) published on 19 February 2025

Submitted via Website • Report

Overall Experience

I cannot thank Home Instead staff enough for the support received by my elderly parents. They receive a bespoke personal care package which is flexible to meet their changing needs. There has been excellent communication between family members and the carers so that we are always involved and consulted

in every aspect of their care. Their carer in particular has been exceptional in the personalised care that she has provided, and both my parents will testify that she has always gone over and above what is expected of her. Thank you so much.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Dear Katy, it is truly a pleasure to support your parents in their own home. Thank you so much for taking the time to write this review, it means so much to the whole team. With kind regards.

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Review of
Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst
from Marsha M (Wife of Client) published on 12 February 2025

Submitted via Postal Card • Report

Overall Experience

I am pleased with the quality of carers provided by Home Instead. They are warm, kind and caring who treat my dear husband with respect and dignity and make an effort to engage him in conversation - which can be quite challenging.

Reply from Sarah Daly, Owner at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Many thanks, Marsha for your kind words. It is an honour to support your dear husband.

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Review of
Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst
from K J (Daughter of Client) published on 21 January 2025

Submitted via Website • Report

Overall Experience

Home Instead have provided a wonderful live-in carer for my father and stepmother for the past six weeks. Although having someone living in the house was a new concept for them, she quickly won their trust with her warmth and empathy. I have been especially impressed with her ability to provide the

necessary assistance sensitively and respectfully. Her experience and professionalism put everyone at ease, creating a sense of security and comfort. The staff at the Home Instead office bent over backwards to accommodate our needs at short notice. We can't thank you enough.

Reply from Sarah Daly, Owner at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Many thanks for your positive affirmation of our service. It has been an honour to support your father and stepmother.

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Home Care Providers Owned by Home Instead in Surrey

Home Instead Locations in Surrey (5)

Home Instead Reviews in Surrey (327)

Home Instead (Reigate & Tandridge)

Home Instead (Reigate & Tandridge)

Home Instead (Guildford & Woking)

Home Instead (Reigate & Tandridge)

Home Instead (Epsom & Mole Valley)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Reigate & Tandridge)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Epsom & Mole Valley)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Home Instead (Guildford & Woking)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

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