Home Instead Senior Care (Epsom & Mole Valley)

64 South Street, Epsom KT18 7PH

Home Instead Senior Care (Epsom & Mole Valley)
Home Instead Senior Care (Epsom & Mole Valley)
Home Instead Senior Care (Epsom & Mole Valley)

Home Instead Senior Care (Epsom) is an award winning company providing companionship lead care to people in their own homes in Epsom, Ewell, Mole Valley and all surrounding areas.

In January 2017 they were rated as Outstanding by the Care Quality Commission (CQC) at their routine inspection. This puts them in the top one per cent of home care companies that have been inspected by the CQC.

The company individually matches Caregivers to the people that they support based on personality, interests and skills required. Their experience is that continuity of Caregiver makes a huge difference to the quality of support that they are able to provide. All of the people that work for them live locally and are car drivers insured to take people out into the community if that is required.

The company looks to add some colour into peoples lives that they go to as well as providing the practical support required that help them to continue living independently in their own homes.

Group : Home Instead Senior Care

Person in charge: Simon Burrowes (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 120

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis)

Care Offered: Alcohol Dependence (Past or present) • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Epsom & Mole Valley): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Home Instead Senior Care (Epsom & Mole Valley) has a Review Score of 9.9 (9.866)

The Review Score of 9.9 (maximum of 10) for Home Instead Senior Care (Epsom & Mole Valley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Epsom & Mole Valley) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.866 for Home Instead Senior Care (Epsom & Mole Valley) is calculated as follows: ( (163 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 186 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Epsom & Mole Valley) is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    27
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Epsom & Mole Valley)?

  • Extremely LIKELY
    30
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Epsom & Mole Valley)

  • Daughter of Client/Service User
    11
  • Client / Service User
    8
  • Son of Client/Service User
    4
  • Wife of Client/Service User
    4
  • Husband of Client/Service User
    2
  • more

I cannot praise too highly the carers who have been looking after my mother so well. They have been everything I could possibly have hoped for. They have kept me informed of any concerns and I am entirely confident giving them access to the home of my very vulnerable mother. Home Instead carers are very well trained in all aspects of caring for the vulnerable as demonstrated by one carer, I think. When my mother's doctor called in to say goodbye.
She refused to admit him until she was confident he was who he said he was. Home Instead has provided me with peace of mind to go out for a day or overnight knowing that even if the carer were ill someone was available to cover. Many many thanks.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am now 92. I have led a full, healthy, competent life. Had a wonderful husband, five now successful children and administrated an enormous house and lifestyle. Now in widowhood, Osteoporosis is gradually taking me over and I contacted your firm and for the last 8 months I have had 3 different carers from 8 - 10am each day to help me shower, dress, have breakfast and set me up for the day. It took courage and determination on my part but the result is good.

My carers here became friends of mine and I am totally happy with them. I may, in time increase my hours as I will never leave my home.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Very good. Friendly, helpful and efficient carer. Same person each time.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead Epsom have been so caring and professional in providing ongoing care for my mother. I was initially anxious about using a care agency for my mother but I needn't have worried. All team members are genuinely caring, friendly and the care my mother receives is second to none.

Home Instead are perhaps not the cheapest but when you trust someone else with the care of a loved on it's worth every penny, I would hesitate to recommend.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother has mostly had the same carer, with deputies for holidays etc. All the carers are introduced beforehand, and all have been pleasant people who have formed a good relationship with my mother, and myself, and have carried out their duties to a high standard. They do shopping, handling my mother's money, and I have never had any cause for concern about this, I have complete trust in their integrity.

The back office support, organisation and communication are excellent, there has never been an operational problem.

There is regular separate monitoring of quality, at which I can give feedback and raise issues.

Cost always a concern, but I think the excellent quality of overall service represents value for money.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Really happy with the support I have been receiving over the past 2 years with my mother in law, we have received great care and built up a great relationship with the support staff at Home Instead, they have guided and given us advice about my mother in law, who suffers from Alzheimer's.
I will always and have always, highly recommend Home Instead.
Thanks for everything.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I get weekly help with minor jobs about the house, visits to a disabled son and collection to prescriptions. My designated carer is almost like one of our family, giving, willing, unobtrusive and reliable help.
Home Instead really understood what is appropriate. As I decline I will make more use of them

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

All of the team at Home Instead Senior Care (Epsom & Mole Valley) have supported me really well for the 4 years that I have been seeing them. They all go above and beyond the call of duty and have become firm friends. They enable me to lead an independent life and are always pro-active and suggest things that make my life more much better than it could be. My mum, who does not live near by is also really pleased that my support is in such good and caring hands.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have used this company for my mother, who is 93yrs old, for the last 2-3years and found them after searching for home care online.
From day one they have proved to be extremely helpful and are always available to offer guidance then needed. My mother has 2 carers who come in 3 days a week. She has bonded so with both of them, nothing is too much trouble.
As both myself and my brother live some distance away, it is of great comfort to us to know that she is in such good hands.
I would not hesitate to recommend this company to others.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

More than happy with the service provided. Very helpful. considerate and compassionate.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

I have been a client of Home Instead since August when I fell over and became immobilised. Home Instead arranged for a carer to come every morning and later in the evenings too. This was all arranged successfully at very short notice. The carers were introduced to me by the director on the day they began caring. I had the same carers all the time, so I got to know them and they me.
It is the policy of Home Instead to match each client with a compatible carer. This has worked very well for me and I am very impressed with the dedicated team at Home Instead.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My carer is very kind and very nice. Lovely to see the lady from the office who comes to see me every 12 weeks to check that I am ok. My carer is very understanding of all my needs.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead has been providing care for my mother for the last 3 or 4 years. The level of service has increased as her dementia has advanced. Their service has enabled her to stay in her own home much longer than we could have hoped. All the carers who took care of my mother were very professional, warm, kind and caring. They were obviously trained in dealing with her dementia and limited sight. The agency was very good at keeping me appraised of her declining abilities, which was extremely helpful to me as I live in the U.S.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I would like to record the commitment and care shown by all of the (Caregivers) which has been truly remarkable and far beyond that which we anticipated at the start, not so much carers as part of the family who have brightened my mother’s days fulfilling her wish to be in her own home, for which I thank you all.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead Senior Care (Epsom & Mole Valley) have been able to deal with everything that we needed support with. Things changed very quickly but Home Instead Senior Care were able to react with kindness and compassion.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead Senior Care are a very good run, caring agency. My mum is 95 and suffers from Dementia and they are very caring and making mum happy. They make her drinks, take her out and overall I have great trust in them to look after my mum. They are very good to my mum and if there is a problem they will deal with it or will call me.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

We have been delighted with the help we have received. It has helped us to achieve a less worrisome, troublesome way of life. Many thanks.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Home Instead are excellent. They match the carers with the clients. The carers do whatever you want no matter how small the job and most of all they become a friend. They are always on time, even allowing for bad traffic problems so there is no waiting around and they soon get to know your likes and dislikes. The office staff are nearly always efficient and are always friendly.
A spot check every 3 months is brilliant as carers are not made aware of when it is happening, all in all if I have to have carers Home Instead provide an excellent service.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My husband is cared for by 2 carers who attend each week day and alternate weekends. From 8am to 10am. They give him personal care, provided breakfast and as they have been coming since Sept 2014 they are part of the family in helping him and me. I am fit and well and have a cleaner or gardener to help. A quality assurance officer from Home Instead Senior Care comes every 3 weeks to see us and is very helpful.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very pleased with the standard of care given to my friend. The carers treat him with dignity and respect - he enjoys their company.
Home Instead also do very regular checks with ourselves (live-in carers) and with his family. Making sure all is okay and if anything has changed or is needed.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Discovered Home Instead approximately nine months ago to care for my elderly father. Chose them because of the reviews on the website. We have been really pleased with the service, the carers have been amazing. My father sadly passed away in October but we decided to continue with the carers as companions for my mother, which has helped to ease her loss. We were impressed how Home Instead addressed the needs of the client and organised appropriate carers, it brightened up my dads days and he loved it when he got taken out to lunch or had visits to various places.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead provided my father with caring and professional service. They were available to talk to at any time and were always ready to offer advice and practical help. The carers who we used were so friendly towards my father who suffered from Alzheimer's and nothing was too much trouble.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

This agency has been a life line for me and my husband. They are more than an agency in care, home help and any other support. I feel that I can always pick up the phone which is peace of mind when I am alone in this house.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I can't fault this company for the standard of care that they provide to my mother but also for the support that they provide to us as the wider family. It was a difficult task to persuade mum that a bit of extra support would not only help her but also reduce the burden on us. Mum is absolutely delighted with the caregiver that has been matched to her, they have become real friends. It has also significantly reduced my stress levels knowing that there is another pair of eyes on the ground as well as a team that I can turn to.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The service went very well and everything discussed on my husbands care and his needs. Every time we had care either come out or talk over the phone it has been very courteous and compassionate with our concerns. Always very polite and caring.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead in Epson keeps us very well informed of any changes in care givers schedule and any concerns they have concerning my mother. The care givers are all kind, polite and willing to do any tasks needed. They are professional , carrying out any task that are not in our remit. Regular reviews that help us monitor our mothers escalating dementia.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

Appointment made in advance. The reviewer to care to look at any changing needs my mother has or is likely to have in the near future. In particular we discussed a forthcoming hip operation and care required. This review was easy as my mum's carer is fantastic and is quick to notify of any issues and gives hands on practical support. Brilliant!

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

There is nothing negative to say about Home Instead, their staff are reliable and caring. When a designated carer cannot attend, then a known carer stands in. They have always been able to accommodate changes in circumstances which takes the pressure off our family. We have regular visits from the management to update the care plan and discuss my parents needs.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

From first contacting Home Instead we have been treated with care and compassion. From our initial conversation up until we met our carer we have had a very professional service. Mum is happy with her carer and they get on well, with a result for our family.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I like all my contact with the company so far, from my very first phone call to the office. They are fantastic, so friendly and supportive. I look forward to any contact even care reviews from the office staff as that will also be pretty much guaranteed to include not just a very good, useful, proactive and all you need from a review it will also be a good chat, a lot of laughs, smiles with genuine help and advice far beyond any care service I have experienced before if only I had found them five years ago from day one of needing the extra help!

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The office staff were always helpful, responsive and proactive. If I contacted them I was always certain to get a prompt response. The care workers were kind and supportive to mum and encouraged her to try and keep doing things. They fed back any concerns appropriately either directly to me or to the office. These were always helpful remarks and suggestions. Home Instead have given my brother and myself confidence that mum is safe and able to stay in her own home. This peace of mind is especially important as neither of us live locally. Thank you Home Instead Epsom.

How likely would you be to recommend Home Instead Senior Care (Epsom & Mole Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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