Home Instead (Epsom & Mole Valley)

Finachem House, 2 Ashley Road, Epsom KT18 5AX
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10 85 Reviews
  • Home Instead (Epsom & Mole Valley), Epsom
Established in 2010 and rated as 'Outstanding' by the Care Quality Commission (CQC) (January 2017), Home Instead Epsom & Mole Valley is a family owned, award-winning company providing companionship led care to people in their own homes in Epsom, Ewell, Ashtead, Leatherhead, Bookham, Dorking, Tadworth, Banstead and across the Mole Valley. The Surrey Care Association have awarded them "Overall Best Home Care Provider" and "Best Registered Care Manager" (November 2019).

Receiving an outstanding rating puts Home Instead Epsom & Mole Valley in the top 1% of home care companies that have been inspected by the CQC.

Home Instead Epsom & Mole Valley individually match their Care Professionals to their Clients based on personality, interests and skills required. Home Instead Epsom & Mole Valley believe continuity of Care Professional makes a huge difference to the quality of support by allowing enduring relationships to grow. All Home Instead Epsom & Mole Valley's Care Professionals live locally and are car drivers insured to take their Clients out to local shops, garden centres and areas of interest as required.

Home Instead Epsom & Mole Valley aim to add support to Clients to live as well as possible, as well as provide practical support to help continue living independently in their own homes.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.65

These prices are only a guideline, please contact Home Instead (Epsom & Mole Valley) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Danielle Peet (Manager)

Home Instead (Epsom & Mole Valley) Reviews (85)

10

Home Instead (Epsom & Mole Valley) has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years.
Over all time Home Instead (Epsom & Mole Valley) has 85 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Epsom & Mole Valley)
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Total of 85, showing 61-80
Review from Natasha C (Daughter-in-law of Client) published on 31 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really happy with the support I have been receiving over the past 2 years with my mother in law, we have received great care and built up a great relationship with the support staff at Home Instead, they have guided and given us advice about my mother in law, who suffers from Alzheimer's.
I will always
and have always, highly recommend Home Instead.
Thanks for everything.
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Review from Kathryn M (Client) published on 22 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the team at Home Instead Senior Care (Epsom & Mole Valley) have supported me really well for the 4 years that I have been seeing them. They all go above and beyond the call of duty and have become firm friends. They enable me to lead an independent life and are always pro-active and suggest things
that make my life more much better than it could be. My mum, who does not live near by is also really pleased that my support is in such good and caring hands.
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Review from Russell W (Son of Client) published on 8 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have used this company for my mother, who is 93yrs old, for the last 2-3years and found them after searching for home care online.
From day one they have proved to be extremely helpful and are always available to offer guidance then needed. My mother has 2 carers who come in 3 days a week. She has
bonded so with both of them, nothing is too much trouble.
As both myself and my brother live some distance away, it is of great comfort to us to know that she is in such good hands.
I would not hesitate to recommend this company to others.
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Review from Anthony M (Husband of Client) published on 20 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
More than happy with the service provided. Very helpful. considerate and compassionate.
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Review from Mollie A (Client) published on 4 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a client of Home Instead since August when I fell over and became immobilised. Home Instead arranged for a carer to come every morning and later in the evenings too. This was all arranged successfully at very short notice. The carers were introduced to me by the director on the day they
began caring. I had the same carers all the time, so I got to know them and they me.
It is the policy of Home Instead to match each client with a compatible carer. This has worked very well for me and I am very impressed with the dedicated team at Home Instead.
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Review from Jill C (Client) published on 19 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is very kind and very nice. Lovely to see the lady from the office who comes to see me every 12 weeks to check that I am ok. My carer is very understanding of all my needs.
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Review from Claire W (Daughter of Client) published on 13 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead has been providing care for my mother for the last 3 or 4 years. The level of service has increased as her dementia has advanced. Their service has enabled her to stay in her own home much longer than we could have hoped. All the carers who took care of my mother were very professional,
warm, kind and caring. They were obviously trained in dealing with her dementia and limited sight. The agency was very good at keeping me appraised of her declining abilities, which was extremely helpful to me as I live in the U.S.
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Review from Stuart W (Son of Client) published on 10 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to record the commitment and care shown by all of the (Caregivers) which has been truly remarkable and far beyond that which we anticipated at the start, not so much carers as part of the family who have brightened my mother’s days fulfilling her wish to be in her own home, for which I
thank you all.
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Review from Hilary W (Wife of Client) published on 4 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care (Epsom & Mole Valley) have been able to deal with everything that we needed support with. Things changed very quickly but Home Instead Senior Care were able to react with kindness and compassion.
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Review from Martin S (Son of Client) published on 14 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home Instead Senior Care are a very good run, caring agency. My mum is 95 and suffers from Dementia and they are very caring and making mum happy. They make her drinks, take her out and overall I have great trust in them to look after my mum. They are very good to my mum and if there is a problem they
will deal with it or will call me.
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Review from E M (Husband of Client) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been delighted with the help we have received. It has helped us to achieve a less worrisome, troublesome way of life. Many thanks.
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Review from G C (Client) published on 4 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead are excellent. They match the carers with the clients. The carers do whatever you want no matter how small the job and most of all they become a friend. They are always on time, even allowing for bad traffic problems so there is no waiting around and they soon get to know your likes and
dislikes. The office staff are nearly always efficient and are always friendly.
A spot check every 3 months is brilliant as carers are not made aware of when it is happening, all in all if I have to have carers Home Instead provide an excellent service.
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Review from Alan S (Wife of Client) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is cared for by 2 carers who attend each week day and alternate weekends. From 8am to 10am. They give him personal care, provided breakfast and as they have been coming since Sept 2014 they are part of the family in helping him and me. I am fit and well and have a cleaner or gardener to help.
A quality assurance officer from Home Instead Senior Care comes every 3 weeks to see us and is very helpful.
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Review from Ann L (Friend of Client) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the standard of care given to my friend. The carers treat him with dignity and respect - he enjoys their company.
Home Instead also do very regular checks with ourselves (live-in carers) and with his family. Making sure all is okay and if anything has changed or is needed.
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Review from Ursula R (Daughter of Client) published on 22 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Discovered Home Instead approximately nine months ago to care for my elderly father. Chose them because of the reviews on the website. We have been really pleased with the service, the carers have been amazing. My father sadly passed away in October but we decided to continue with the carers as companions
for my mother, which has helped to ease her loss. We were impressed how Home Instead addressed the needs of the client and organised appropriate carers, it brightened up my dads days and he loved it when he got taken out to lunch or had visits to various places.
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Review from Jennifer H (Daughter of Client) published on 22 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead provided my father with caring and professional service. They were available to talk to at any time and were always ready to offer advice and practical help. The carers who we used were so friendly towards my father who suffered from Alzheimer's and nothing was too much trouble.
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Review from H H (Wife of Client) published on 8 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This agency has been a life line for me and my husband. They are more than an agency in care, home help and any other support. I feel that I can always pick up the phone which is peace of mind when I am alone in this house.
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Review from Margaret B (Daughter of Client) published on 29 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't fault this company for the standard of care that they provide to my mother but also for the support that they provide to us as the wider family. It was a difficult task to persuade mum that a bit of extra support would not only help her but also reduce the burden on us. Mum is absolutely delighted
with the caregiver that has been matched to her, they have become real friends. It has also significantly reduced my stress levels knowing that there is another pair of eyes on the ground as well as a team that I can turn to.
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Review from S M (Wife of Client) published on 28 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service went very well and everything discussed on my husbands care and his needs. Every time we had care either come out or talk over the phone it has been very courteous and compassionate with our concerns. Always very polite and caring.
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Review from Jane H (Daughter of Client) published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home Instead in Epson keeps us very well informed of any changes in care givers schedule and any concerns they have concerning my mother. The care givers are all kind, polite and willing to do any tasks needed. They are professional , carrying out any task that are not in our remit. Regular reviews
that help us monitor our mothers escalating dementia.
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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Home Instead (Epsom & Mole Valley) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.985 for Home Instead (Epsom & Mole Valley) is calculated as follows: ( (65 Excellents x 5) + (1 Goods x 4) ) ÷ 66 Ratings = 4.985
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Epsom & Mole Valley) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2017

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (14)

Meet the Team (1)

Maggie

Maggie Adenmosun

Job Title: Recruitment Manager Joined: 2023

Managing the recruitment process from start to finish including advertising, shortlisting, interviewing, and onboarding.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Epsom & Mole Valley) to verify any information. View our terms and conditions. Home Instead (Epsom & Mole Valley) has an Enhanced Service - more info.