Home Instead (Epsom & Dorking)

Home Instead have been absolutely brilliant. The care providers are wonderful, I could not have managed without them and I would strongly recommend them.

She refused to admit him until she was confident he was who he said he was. Home Instead has provided me with peace of mind to go out for a day or overnight knowing that even if the carer were ill someone was available to cover. Many many thanks.

Very good. Friendly, helpful and efficient carer. Same person each time.

My mother has mostly had the same carer, with deputies for holidays etc. All the carers are introduced beforehand, and all have been pleasant people who have formed a good relationship with my mother, and myself, and have carried out their duties to a high standard. They do shopping, handling my mother's money, and I have never had any cause for concern about this, I have complete trust in their integrity.

The back office support, organisation and communication are excellent, there has never been an operational problem.

There is regular separate monitoring of quality, at which I can give feedback and raise issues.

Cost always a concern, but I think the excellent quality of overall service represents value for money.

Thanks for everything.

All of the team at Home Instead Senior Care (Epsom & Mole Valley) have supported me really well for the 4 years that I have been seeing them. They all go above and beyond the call of duty and have become firm friends. They enable me to lead an independent life and are always pro-active and suggest things that make my life more much better than it could be. My mum, who does not live near by is also really pleased that my support is in such good and caring hands.

I would not hesitate to recommend this company to others.

More than happy with the service provided. Very helpful. considerate and compassionate.

It is the policy of Home Instead to match each client with a compatible carer. This has worked very well for me and I am very impressed with the dedicated team at Home Instead.

My carer is very kind and very nice. Lovely to see the lady from the office who comes to see me every 12 weeks to check that I am ok. My carer is very understanding of all my needs.

Home Instead has been providing care for my mother for the last 3 or 4 years. The level of service has increased as her dementia has advanced. Their service has enabled her to stay in her own home much longer than we could have hoped. All the carers who took care of my mother were very professional, warm, kind and caring. They were obviously trained in dealing with her dementia and limited sight. The agency was very good at keeping me appraised of her declining abilities, which was extremely helpful to me as I live in the U.S.

I would like to record the commitment and care shown by all of the (Caregivers) which has been truly remarkable and far beyond that which we anticipated at the start, not so much carers as part of the family who have brightened my mother’s days fulfilling her wish to be in her own home, for which I thank you all.

Home Instead Senior Care (Epsom & Mole Valley) have been able to deal with everything that we needed support with. Things changed very quickly but Home Instead Senior Care were able to react with kindness and compassion.

Home Instead Senior Care are a very good run, caring agency. My mum is 95 and suffers from Dementia and they are very caring and making mum happy. They make her drinks, take her out and overall I have great trust in them to look after my mum. They are very good to my mum and if there is a problem they will deal with it or will call me.

We have been delighted with the help we have received. It has helped us to achieve a less worrisome, troublesome way of life. Many thanks.

A spot check every 3 months is brilliant as carers are not made aware of when it is happening, all in all if I have to have carers Home Instead provide an excellent service.

My husband is cared for by 2 carers who attend each week day and alternate weekends. From 8am to 10am. They give him personal care, provided breakfast and as they have been coming since Sept 2014 they are part of the family in helping him and me. I am fit and well and have a cleaner or gardener to help. A quality assurance officer from Home Instead Senior Care comes every 3 weeks to see us and is very helpful.

Home Instead also do very regular checks with ourselves (live-in carers) and with his family. Making sure all is okay and if anything has changed or is needed.

Discovered Home Instead approximately nine months ago to care for my elderly father. Chose them because of the reviews on the website. We have been really pleased with the service, the carers have been amazing. My father sadly passed away in October but we decided to continue with the carers as companions for my mother, which has helped to ease her loss. We were impressed how Home Instead addressed the needs of the client and organised appropriate carers, it brightened up my dads days and he loved it when he got taken out to lunch or had visits to various places.

Home Instead provided my father with caring and professional service. They were available to talk to at any time and were always ready to offer advice and practical help. The carers who we used were so friendly towards my father who suffered from Alzheimer's and nothing was too much trouble.