Home Instead (Epsom & Mole Valley)

Finachem House, 2 Ashley Road, Epsom KT18 5AX
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9.8 89 Reviews
  • Home Instead (Epsom & Mole Valley), Epsom
Established in 2010 and rated as 'Outstanding' by the Care Quality Commission (CQC) (January 2017), Home Instead Epsom & Mole Valley is a family owned, award-winning company providing companionship led care to people in their own homes in Epsom, Ewell, Ashtead, Leatherhead, Bookham, Dorking, Tadworth, Banstead and across the Mole Valley. The Surrey Care Association have awarded them "Overall Best Home Care Provider" and "Best Registered Care Manager" (November 2019).

Receiving an outstanding rating puts Home Instead Epsom & Mole Valley in the top 1% of home care companies that have been inspected by the CQC.

Home Instead Epsom & Mole Valley individually match their Care Professionals to their Clients based on personality, interests and skills required. Home Instead Epsom & Mole Valley believe continuity of Care Professional makes a huge difference to the quality of support by allowing enduring relationships to grow. All Home Instead Epsom & Mole Valley's Care Professionals live locally and are car drivers insured to take their Clients out to local shops, garden centres and areas of interest as required.

Home Instead Epsom & Mole Valley aim to add support to Clients to live as well as possible, as well as provide practical support to help continue living independently in their own homes.
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Care Provided by Home Instead (Epsom & Mole Valley)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.65

These prices are only a guideline, please contact Home Instead (Epsom & Mole Valley) to find out the exact price for your requirements.

Contact Home Instead (Epsom & Mole Valley) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Contact Home Instead (Epsom & Mole Valley) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Danielle Peet (Manager)

Home Instead (Epsom & Mole Valley) Reviews (89)

9.8

Home Instead (Epsom & Mole Valley) has a Review Score of 9.8 (9.838) out of 10, based on 14 reviews in the last 2 years.
Over all time Home Instead (Epsom & Mole Valley) has 89 reviews.

Overall Experience
  • 85
  • 4
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Date Published
  • 89
  • 4
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  • 14
  • 75
Reviewer Connection to Home Instead (Epsom & Mole Valley)
  • 37
  • 19
  • 14
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Total of 89, showing 81-89
Review from H H (Wife of Client) published on 8 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This agency has been a life line for me and my husband. They are more than an agency in care, home help and any other support. I feel that I can always pick up the phone which is peace of mind when I am alone in this house.
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  • Value for Money
Review from Margaret B (Daughter of Client) published on 29 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't fault this company for the standard of care that they provide to my mother but also for the support that they provide to us as the wider family. It was a difficult task to persuade mum that a bit of extra support would not only help her but also reduce the burden on us. Mum is absolutely delighted
with the caregiver that has been matched to her, they have become real friends. It has also significantly reduced my stress levels knowing that there is another pair of eyes on the ground as well as a team that I can turn to.
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Review from S M (Wife of Client) published on 28 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service went very well and everything discussed on my husbands care and his needs. Every time we had care either come out or talk over the phone it has been very courteous and compassionate with our concerns. Always very polite and caring.
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Review from Jane H (Daughter of Client) published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home Instead in Epson keeps us very well informed of any changes in care givers schedule and any concerns they have concerning my mother. The care givers are all kind, polite and willing to do any tasks needed. They are professional , carrying out any task that are not in our remit. Regular reviews
that help us monitor our mothers escalating dementia.
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Review from Linda G (Daughter of Client) published on 19 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Appointment made in advance. The reviewer to care to look at any changing needs my mother has or is likely to have in the near future. In particular we discussed a forthcoming hip operation and care required. This review was easy as my mum's carer is fantastic and is quick to notify of any issues and
gives hands on practical support. Brilliant!
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Review from S B (Daughter of Client) published on 1 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is nothing negative to say about Home Instead, their staff are reliable and caring. When a designated carer cannot attend, then a known carer stands in. They have always been able to accommodate changes in circumstances which takes the pressure off our family. We have regular visits from the management
to update the care plan and discuss my parents needs.
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Review from Dorothy H (Daughter of Client) assisted by family/friend published on 29 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From first contacting Home Instead we have been treated with care and compassion. From our initial conversation up until we met our carer we have had a very professional service. Mum is happy with her carer and they get on well, with a result for our family.
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Review from Natalie B (Client) published on 1 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like all my contact with the company so far, from my very first phone call to the office. They are fantastic, so friendly and supportive. I look forward to any contact even care reviews from the office staff as that will also be pretty much guaranteed to include not just a very good, useful, proactive
and all you need from a review it will also be a good chat, a lot of laughs, smiles with genuine help and advice far beyond any care service I have experienced before if only I had found them five years ago from day one of needing the extra help!
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Review from Clare C (Daughter of Client) published on 14 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The office staff were always helpful, responsive and proactive. If I contacted them I was always certain to get a prompt response. The care workers were kind and supportive to mum and encouraged her to try and keep doing things. They fed back any concerns appropriately either directly to me or to the
office. These were always helpful remarks and suggestions. Home Instead have given my brother and myself confidence that mum is safe and able to stay in her own home. This peace of mind is especially important as neither of us live locally. Thank you Home Instead Epsom.
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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Home Instead (Epsom & Mole Valley) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.988 for Home Instead (Epsom & Mole Valley) is calculated as follows: ( (82 Excellents x 5) + (1 Goods x 4) ) ÷ 83 Ratings = 4.988
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Epsom & Mole Valley) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 4.85
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2017

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (14)

Meet the Team (1)

Maggie

Maggie Adenmosun

Job Title: Recruitment Manager Joined: 2023

Managing the recruitment process from start to finish including advertising, shortlisting, interviewing, and onboarding.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Epsom & Mole Valley) to verify any information. View our terms and conditions. Home Instead (Epsom & Mole Valley) has an Enhanced Service - more info.