Review from Margaret (Mother of Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience

Home Instead have been providing care for my daughter for approximately seven years. The care and support we have received have been faultless throughout, so much so that carers have become friends while remaining professional at every level. Can't recommend Home Instead highly enough.

Reply from Paul Tame, Owner at Home Instead (Epsom & Mole Valley)

Thanks, Margaret, needless to say, that the whole team will miss seeing her, it was a privilege getting to know her so well. I'm sure that the next chapter of her life will a positive one.

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Review from Sarah S (Daughter of Client) published on 23 June 2020
Submitted via Website • Report

Overall Experience

Very impressed with Home Instead care, my mother needed some support coming out of hospital and Home Instead was recommended by another resident in her flats. I was really surprised with the lengths that the firm went to to get to know my Mum, her history, likes and dislikes, and their wish to match

her up with carers she would connect with. This all had to be done over the phone, in lockdown, where usually there are visits to get to know the clients. They could not have been more facilitating and patient, helping with the transfer from respite to care at home, then being available to amend the service as the situation changed. Accessing the family portal was easy and it gave me a chance to see how my mum really was every day. She has since said that the careers seemed more like friends, they did whatever she wanted and offered to do shopping, cooking, ironing etc. I could feel happy that she was in good hands. Unfortunately, I can’t name people here, but thank you all!

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Review from C S (Daughter of Client) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience

My mother was cared for by a team of excellent carers for three weeks.
All the carers were excellent, respectful, caring and kind. Unfortunately, Mum's care was deemed 'end of life' and she deteriorated rapidly. Despite this, the management team in the office were able to respond to ongoing challenges

and communicate any changes to Mum's treatment to the team of carers.
All emails and telephone calls were responded to extremely promptly. On occasions, carers contacted me by phone to discuss Mum's continuing needs. All carers offered a level of dedication, care and compassion, which was truly wonderful to witness. Thank you all.

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Review from Sarah W (Granddaughter of Client) published on 15 May 2019
Submitted via Website • Report

Overall Experience

The care and support for my Grandmother has been excellent in all areas. The agency listened to our requirements and matched a lovely lady to my Nan. The same carer has been visiting my Nan for over a year now and they have built up a fabulous relationship.

My Nan has been given a new lease of life

by the care she receives and very much looks forward to the visits.

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Review from Michael E (Son of Client) published on 19 February 2019
Submitted via Website • Report

Overall Experience

Home Instead have been providing care for my mother for 5 years. We find it hard to fault the service they provide. They are always reliable and punctual. They go beyond her basic care needs and make every effort to improve her quality of life. When emergencies arise they are willing to help solve them.

For example, this Christmas we cancelled some of mums care because family were around to provide it. A family emergency meant that mum would have been alone on Boxing Day, but a Home Instead carer stepped in with virtually no notice. Not a criticism, but it is worth noting that although Home Instead hourly rates are comparable to other agencies they insist on minimum time slots. This clearly improves the quality of care because they then have time for their clients but does add to the expense.

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Review from Janet B (Daughter of Client) published on 8 January 2019
Submitted via Website • Report

Overall Experience

Home Instead has provided daily support and friendship for my 98 year old dad for a number of years, and it is thanks to them that he has been able to live independently in his own home for so long. Dad needed company and entertainment and the carers have more than fulfilled their remit. They take him

shopping (for food, clothing and the occasional trip to the barbers). They also take him to appointments at the hospital, GP and dentist, even when these don’t fit in with their regular hours. They are very good at reporting back what has been said or done. They have played many games of Scrabble! They accompany him on walks and take him to a weekly singing group. Dad regards them as his friends and is sad that increasing frailty means that he is moving away for full-time care.
The team in the office respond quickly and cheerfully to requests and queries and are a pleasure to deal with.
I have no hesitation in recommending this company and wish all the staff well in the future.

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Review from Noel-Ann (Daughter of Client) published on 1 November 2018
Submitted via Website • Report

Overall Experience

Home Instead has enabled my 96 year old mother to stay in her own home for the last five years. Without these wonderful caregivers, this would not have been possible. My mother has vascular dementia and has needed assistance at meal times as well as general companionship. The caregivers have provided

exceptional care and the office team have always been very approachable and quick to deal with any concerns I've had.
I cannot recommend the team more highly.

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Review from Anna T (Client) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience

I am a light user of Home Instead Senior Care (Epsom & Mole Valley) - companionship every other week for two hours. Very pleasant people have visited me and this service suits me. The office team are very courteous and if I need to change the date or time of my visit, this is never a problem.

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Review from Robin D (Son of Client) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience

Very happy with the care my mother is receiving. The care makes my mother's life so much easier and she thoroughly enjoys the company.

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Review from Vernon (Son of Client) published on 3 August 2018
Submitted via Website • Report

Overall Experience

Excellent care provided daily to my father. The carers have established excellent relationships and rapport with my father. In addition to meeting his needs, they provide company and entertainment and access to facilities outside of his house.
The Head Office team maintain an excellent regular dialogue

with myself and my sister. Frequent regular reviews completed.

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Review from Maurice B (Client) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience

Informal yet highly professional, reliable and always searching to check that I am satisfied. The absence of uniforms is a bonus that is welcome.

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Review from Sarah P (Daughter of Client) published on 12 July 2018
Submitted via Website • Report

Overall Experience

I cannot fault the care provided for my father by Home Instead. Each and every member of the team has been amazing and I don't know how we could have done without their help. Totally trustworthy, efficient and kind. Very quick to alert me of any change in my father's condition, they have gone above

and beyond the call of duty to care for him. Nothing has been too much trouble for any of them and it has been a huge comfort to our family to know that our father has been happy, cared for and in safe hands. The support and advice I have received from the office team when has been second to none. I wholeheartedly recommend these wonderful people. They are worth every penny.

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Review from Mrs J (Daughter of Client) published on 16 April 2018
Submitted via Website • Report

Overall Experience

The carers that I was assigned from Home Instead Epsom were second to none - so kind, caring, thoughtful, and the type of people that go the extra mile. In addition to fantastic care, all staff I had dealings with were professional, friendly and very thoughtful and sensitive to all situations - I couldn't

recommend them highly enough. No doubt you may find cheaper care (I personally like the minimum 2-hour visit, it speaks volumes for the type of company they are in wanting to provide a quality service) but we felt we received outstanding care and service every step of the way. Thank you to all carers and staff at Home Instead, Epsom.

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Review from Sarah P (Wife of Client) published on 19 March 2018
Submitted via Website • Report

Overall Experience

My husband is a vulnerable person with mental health/addiction issues. He has had support from Home Instead for 6 months now. I have been impressed with all aspects of the service. At the start, the care/respect to husband quickly led to trust and my husband accepting the help. I feel that I have got

my life back and I now manage to go to work every day which I was not previously able to do. I like that I am able to be involved in my husband's care without actually having to do it. I like that it is always the same lovely person who comes and that there are proper review meetings so we can feedback if arrangements need adapting. Home Instead's involvement has just become a normal part of our lives. The whole team are professional and easy to deal with. I have only experienced very good service in terms of care-giving, the procedures in place and administration. I have no hesitation in recommending Home Instead to anyone who is a carer for their partner.

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Review from Peter M (Son of Client) published on 26 February 2018
Submitted via Website • Report

Overall Experience

Amazing service delivery and customer service supported us for 7 years and never an issue or complaint, simply a pleasure to deal with and always happy to step and support further if ever the occasion required additional hours, cannot speak highly enough about the team and management regime. would not

hesitate to recommend them personally.

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Review from Andrew (Son of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience

The care provided by Home Instead, Epsom, was perfect for my mother's requirements. The care company was able to provide carers on a long-term basis which allowed both the carer and my Mother time to develop a close relationship. Home Instead undertook regular appraisals of my mother's needs and monitored

their own standards.

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Review from Georgia P (Daughter of Client) published on 2 February 2018
Submitted via Website • Report

Overall Experience

Home Instead have been absolutely brilliant. The care providers are wonderful, I could not have managed without them and I would strongly recommend them.

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Review from Georgie L (Daughter of Client) published on 12 January 2018
Submitted via Website • Report

Overall Experience

I cannot praise too highly the carers who have been looking after my mother so well. They have been everything I could possibly have hoped for. They have kept me informed of any concerns and I am entirely confident giving them access to the home of my very vulnerable mother. Home Instead carers are

very well trained in all aspects of caring for the vulnerable as demonstrated by one carer, I think. When my mother's doctor called in to say goodbye.
She refused to admit him until she was confident he was who he said he was. Home Instead has provided me with peace of mind to go out for a day or overnight knowing that even if the carer were ill someone was available to cover. Many many thanks.

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Review from Rosalind C (Client) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience

Very good. Friendly, helpful and efficient carer. Same person each time.

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Review from A C (Son of Client) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience

My mother has mostly had the same carer, with deputies for holidays etc. All the carers are introduced beforehand, and all have been pleasant people who have formed a good relationship with my mother, and myself, and have carried out their duties to a high standard. They do shopping, handling my mother's

money, and I have never had any cause for concern about this, I have complete trust in their integrity.

The back office support, organisation and communication are excellent, there has never been an operational problem.

There is regular separate monitoring of quality, at which I can give feedback and raise issues.

Cost always a concern, but I think the excellent quality of overall service represents value for money.

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Home Instead (Epsom & Mole Valley)

Care Provided

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