Home Instead (Epsom & Dorking)

My Mum has two different caregivers from Home Instead, both of whom have been brilliant. Although Mum was initially reluctant to have any extra support, once she agreed to try it she hasn’t looked back. The visits have brought sensitive and adaptable support for Mum and she loves the chats and laughs she has with them. Although almost blind, she has been able to go out for lunch or a coffee with their support if she wishes, which has really improved her quality of life. Knowing that she is seeing other people and getting extra help from them has also made a huge difference to me as I am able to relax and have some time for myself on the days they visit. About a year ago, as a newcomer to finding care and support for Mum I was at a loss to know where to start or who to choose. I’m so glad we found Home Instead, and to anyone in a similar position I wouldn’t hesitate to recommend them.

I am so pleased with the home care provided by Home Instead for my mother. They were able to accommodate my request for extended hours to enable me to have a good few hours of respite. A wonderful carer was matched to my mother's personality. The carer has been invaluable, making useful suggestions to help and being keen and enthusiastic in her role. I wish I had called months before I did, to engage Home Instead services because the difference it has made to my family is huge. Highly recommend. Don't hesitate to pick up the phone. Excellent value for money.

The Home Instead services were recommended to me by a colleague who had nothing but praise for the company and the service provided by them. I utilised their services to support my ageing mother over a number of years and as she progressed into further levels of dementia. Throughout, Home Instead was excellent to deal with and very responsive and adaptable to her relevant needs, including providing extra services at short notice. They didn’t let me down once and were always a pleasure to deal with. The carers were magnificent; so kind, so helpful and so caring. I similarly have only good words and praise for the company and the services they provide, and would highly recommend them to anyone with elderly care needs. I will forever be grateful to the numerous careers who supported my mother throughout what was and can be such a difficult and eventful time; the reassurance and assistance you provided were amazing throughout. Thank you from the bottom of my heart!

My sister and I are so pleased to have found Home Instead to help our mum. The service they offer to an elderly lady who is at best confused and at worst completely unable to remember what happened two minutes ago, is amazing. Mum’s helper is kind, caring, patient and an absolute saint. She provides feedback if she is ever concerned or notices a change and spends a lot of time talking to Mum, taking her shopping and playing games with her. We are so grateful for this service.

All in all, Home Instead operate a very professional and caring service and I would readily recommend them.

During the Covid lockdowns my 94-year-old father came to live with us for 9 months. As I work full-time we asked Home Instead to provide between 4 and 6 hours care a day during the week. The service was brilliant. Dad built up a great relationship with all the carers, as did we. We were overwhelmed by their commitment, kindness, hard work and sheer professionalism. The company itself was having to deal with all the challenges of Covid - but never let us down. They were reliable, efficient and consistent. We are extremely grateful and would not hesitate to give a glowing recommendation.

The personal service of Home Instead and the quality and professionalism of the careworkers was excellent. May not be the very cheapest but you definitely get what you pay for. I wouldn't hesitate in recommending.

Home Instead has been providing services for my mother for over two years. Apart from sickness and holidays, it has been the same caregiver throughout and I cannot praise them enough. As well as practical help, the visits are stimulating and a social highlight. We are now increasing the service and as I meet more caregivers, the same dedication is apparent. The schedulers and other admin staff are a pleasure to work with and equally show care and concern for my mother. We found Home Instead through a personal recommendation and I don't know how we could have coped through the pandemic without them. The professionalism of the entire team is outstanding.

The admin staff answered phone calls immediately - unusual in today's world, and dealt with any questions promptly. I was 100% delighted with Home Instead.

First-rate care for my elderly mother enabled her to stay in her own home until her death, which is what she always wanted. Wonderfully empathetic and experienced carers who worked with her dementia with great understanding and sympathy. I cannot speak too highly of this agency, not cheap but worth every penny. They never once let us down and I bless the day a friend recommended them.

The firm was extremely helpful and efficient when setting up the care we required. The care providers are friendly and reliable; they are very skilled, caring and imagination is given to the client and the service user. They provide an excellent combination of practical help and compassion. The company support their staff and the care users equally and are always helpful to both.

I can't praise enough for the superb service offered by the people at Home Instead. They have transformed my life. The management gave a great deal of thought to matching client with carers; in my case (with my two different caregivers) they were triumphantly successful. The carers are thoughtful, stimulating, flexible and endlessly kind. They go above and beyond and well beyond ordinary duties. When either of them comes through my door it never fails to lift my spirits. I live alone, so all that matters. I don't know what I'd do without Home Instead.

They selected my carers to suit me (two regular and two stand-ins) and from day one, I have never looked back. They are just wonderful - caring, understanding and we are mutually fond of each other. I cannot fault the care and attention of 'Home Instead' and I thoroughly recommend it.

My wife had dementia diagnosed in 2017. My three children and I (87-years-old) were determined that she should be able to stay in her own home and familiar surroundings. She needed constant attention day and night because she wandered and fell out of bed. She frequently needed to be changed, showered and tucked back in bed despite the hour. Home Instead provided carers five days a week in three hourly shifts to cover the whole range of support, ie getting my wife out of bed, shower, and into breakfast, dressing her and frequently changing her nightclothes and bed linen and washing these. Home Instead also provided two overnight carers to give me a break. Assisting me in planning, cooking meals and shopping, looking after my wife and taking her out in their car to local beauty shops, encouraging her to play her favourite hymns on the piano, and playing scrabble with her. They all loved her. From meeting her, until she died on 20th December 2020, from pneumonia and Covid (picked up during a week in hospital in December 2020), they cared for her as though she was their own. Two of these lovely ladies now care for me.

Drugs, medication, care taken and effective. Treated with dignity and respect always.

Home Instead have been an absolute lifeline during the last year especially. We as a family have been supported throughout with excellent care and amazing communication. During this time when letting people into your home has been fraught with difficulty and stress they have put our minds at rest. My mother has been matched up with carers who match her own personality and they see her each week. Allowing relationships to develop and providing consistency and stability in an uncertain world. Thank you Home Instead.

Home Instead are wonderful looking after my elderly mother. The great thing about them is that they are able to take her out and about which she loves and is particularly important as she has just decided to stop driving. All the staff I have dealt with are caring, kind, attentive, punctual and professional. They are a real asset to us in the ongoing care provision we need. Thank you!

I could not be more delighted with this service. My parents now have a 24 hr carer who is charming. She could not be more helpful. My parents are eating better than they have in a long while and have grown very fond of their carer. I would recommend this agency very highly.

Home Instead have been providing care for my 90-year-old father and his wife for just over a year now. They have 3 hours of care each day and are absolutely delighted with the care they receive. Home Instead have ensured that the same 3 caregivers look after my parents and each of the ladies who deliver the care are absolutely wonderful. They help mum and dad shower and dress in the morning and give them their regular medication, additionally, they keep the house clean, do the laundry, the shopping and prepare a hot lunch each day. Before Home Instead started caring for mum and dad, my life was a constant worry of - are they OK and I was always whizzing over to check on them and take meals, my mind is now completely at rest knowing that every day there is someone there to look after them; it makes the time I spend with then far more enjoyable as I can spend quality time with them knowing the day to day stuff is well taken care of.

Home Instead have been supporting our son, who has physical and additional needs, for the last six years. He receives daily visits to provide support with cooking and household tasks, but also assist him to get out and about (when permitted) and socialise. All of the carers are matched to the client and bring a wide range of talents to their job providing variety and fun! We have had experience of other agencies in the past but none have provided the consistently high quality of service he now receives. We feel supported as a family knowing that our son's needs are at the forefront of all the decisions made and that these will be client-led and backed up by excellent communication with management and the team in the office.