Home Instead (Epsom & Mole Valley)

Finachem House, 2 Ashley Road, Epsom KT18 5AX
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10 85 Reviews
  • Home Instead (Epsom & Mole Valley), Epsom
Established in 2010 and rated as 'Outstanding' by the Care Quality Commission (CQC) (January 2017), Home Instead Epsom & Mole Valley is a family owned, award-winning company providing companionship led care to people in their own homes in Epsom, Ewell, Ashtead, Leatherhead, Bookham, Dorking, Tadworth, Banstead and across the Mole Valley. The Surrey Care Association have awarded them "Overall Best Home Care Provider" and "Best Registered Care Manager" (November 2019).

Receiving an outstanding rating puts Home Instead Epsom & Mole Valley in the top 1% of home care companies that have been inspected by the CQC.

Home Instead Epsom & Mole Valley individually match their Care Professionals to their Clients based on personality, interests and skills required. Home Instead Epsom & Mole Valley believe continuity of Care Professional makes a huge difference to the quality of support by allowing enduring relationships to grow. All Home Instead Epsom & Mole Valley's Care Professionals live locally and are car drivers insured to take their Clients out to local shops, garden centres and areas of interest as required.

Home Instead Epsom & Mole Valley aim to add support to Clients to live as well as possible, as well as provide practical support to help continue living independently in their own homes.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.65

These prices are only a guideline, please contact Home Instead (Epsom & Mole Valley) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Danielle Peet (Manager)

Home Instead (Epsom & Mole Valley) Reviews (85)

10

Home Instead (Epsom & Mole Valley) has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years.
Over all time Home Instead (Epsom & Mole Valley) has 85 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Epsom & Mole Valley)
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Total of 85, showing 21-40
Review from Bill H (Son of Client) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been caring for my housebound mother for the last few years. The team of carers assigned to Mother have been absolutely wonderful. They were all so very caring and aware of her needs, nothing was too much trouble for them. We as a family knew Mother was always in very good hands. If
they became aware of a problem or were concerned about anything, they always kept us informed.
The same can and should be said for the administration department. Whenever any schedules needed to be changed, either from our needs or those of Home Instead, the support given was always exemplary. Nothing was too much trouble and we were always kept fully updated.
All in all, Home Instead operate a very professional and caring service and I would readily recommend them.
Reply from Rachael Hughes, Deputy Care Manager at Home Instead (Epsom & Mole Valley)

Dear Bill, it has been an absolute pleasure supporting your mother over the last five years and many thanks for your kind words about our service. The team very much miss working with her and we hope the new home works out well for her. Kind regards, Rachael.

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Review from Sofi R (Daughter of Client) published on 12 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the Covid lockdowns my 94-year-old father came to live with us for 9 months. As I work full-time we asked Home Instead to provide between 4 and 6 hours care a day during the week. The service was brilliant. Dad built up a great relationship with all the carers, as did we. We were overwhelmed
by their commitment, kindness, hard work and sheer professionalism. The company itself was having to deal with all the challenges of Covid - but never let us down. They were reliable, efficient and consistent. We are extremely grateful and would not hesitate to give a glowing recommendation.
Reply from Simon Burrowes, Operations Manager at Home Instead (Epsom & Mole Valley)

Thank you for such a lovely review. It was a pleasure to support such a wonderful man. He will be missed by our care professionals who I know became extremely fond of him.

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Review from Jon C (Son of Client) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The personal service of Home Instead and the quality and professionalism of the careworkers was excellent. May not be the very cheapest but you definitely get what you pay for. I wouldn't hesitate in recommending.
Reply from Amanda Chandler, Deputy Care Manager at Home Instead (Epsom & Mole Valley)

Dear Jon, thank you for your kind review, it was a pleasure supporting both your parents and we wish them the very best. Kind regards, Amanda

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Review from Pat D (Daughter of Client) published on 7 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has been providing services for my mother for over two years. Apart from sickness and holidays, it has been the same caregiver throughout and I cannot praise them enough. As well as practical help, the visits are stimulating and a social highlight. We are now increasing the service and
as I meet more caregivers, the same dedication is apparent. The schedulers and other admin staff are a pleasure to work with and equally show care and concern for my mother. We found Home Instead through a personal recommendation and I don't know how we could have coped through the pandemic without them. The professionalism of the entire team is outstanding.
Reply from Rachael, Deputy Care Manager at Home Instead (Epsom & Mole Valley)

Dear Pat, Thank you for your kind words. It is a pleasure to support your mother. Kind regards.

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Review from John C (Client) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with the quality of service and efficiency of all aspects of Home Instead for well over a year. The careworker they provided, invariably the same one, was superb - very good feature.
My wife looked forward to her visits.
The admin staff answered phone calls immediately
- unusual in today's world, and dealt with any questions promptly. I was 100% delighted with Home Instead.
Reply from Simon Burrowes, Registered Care Manager at Home Instead (Epsom & Mole Valley)

Dear John, thank you so much for your kind words. It was our pleasure to support both you and your wife, she is such a lovely lady and I know how much she enjoyed her visits. Best wishes.

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Review from Brendan G (Son of Client) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
First-rate care for my elderly mother enabled her to stay in her own home until her death, which is what she always wanted. Wonderfully empathetic and experienced carers who worked with her dementia with great understanding and sympathy. I cannot speak too highly of this agency, not cheap but worth
every penny. They never once let us down and I bless the day a friend recommended them.
Reply from Paul Tame, Owner at Home Instead (Epsom & Mole Valley)

Thanks so much, it was an absolute pleasure seeing your mother, she will be missed by us all but especially the team that we matched to her.

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Review from V B (Wife of Client) published on 15 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The firm was extremely helpful and efficient when setting up the care we required. The care providers are friendly and reliable; they are very skilled, caring and imagination is given to the client and the service user. They provide an excellent combination of practical help and compassion. The company
support their staff and the care users equally and are always helpful to both.
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Review from J B (Client) published on 12 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise enough for the superb service offered by the people at Home Instead. They have transformed my life. The management gave a great deal of thought to matching client with carers; in my case (with my two different caregivers) they were triumphantly successful. The carers are thoughtful, stimulating,
flexible and endlessly kind. They go above and beyond and well beyond ordinary duties. When either of them comes through my door it never fails to lift my spirits. I live alone, so all that matters. I don't know what I'd do without Home Instead.
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Review from J M (Client) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I first approached Home Instead 4 years ago when I was 90. I had led a very full and influential life with a large family, enormous house and outside interests and I knew it would be hard to 'give in' and seek the help I needed. My daughter had heard of Home Instead so I duly made enquiries and two
(?) people came to see me. It was essential that they could gauge my social standing and judge my standard of living.
They selected my carers to suit me (two regular and two stand-ins) and from day one, I have never looked back. They are just wonderful - caring, understanding and we are mutually fond of each other. I cannot fault the care and attention of 'Home Instead' and I thoroughly recommend it.
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Review from R C (Client) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife had dementia diagnosed in 2017. My three children and I (87-years-old) were determined that she should be able to stay in her own home and familiar surroundings. She needed constant attention day and night because she wandered and fell out of bed. She frequently needed to be changed, showered
and tucked back in bed despite the hour. Home Instead provided carers five days a week in three hourly shifts to cover the whole range of support, ie getting my wife out of bed, shower, and into breakfast, dressing her and frequently changing her nightclothes and bed linen and washing these. Home Instead also provided two overnight carers to give me a break. Assisting me in planning, cooking meals and shopping, looking after my wife and taking her out in their car to local beauty shops, encouraging her to play her favourite hymns on the piano, and playing scrabble with her. They all loved her. From meeting her, until she died on 20th December 2020, from pneumonia and Covid (picked up during a week in hospital in December 2020), they cared for her as though she was their own. Two of these lovely ladies now care for me.
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Review from Gillian L (Friend of Client) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Drugs, medication, care taken and effective. Treated with dignity and respect always.
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Review from Helen M (Daughter of Client) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been an absolute lifeline during the last year especially. We as a family have been supported throughout with excellent care and amazing communication. During this time when letting people into your home has been fraught with difficulty and stress they have put our minds at rest. My
mother has been matched up with carers who match her own personality and they see her each week. Allowing relationships to develop and providing consistency and stability in an uncertain world. Thank you Home Instead.
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Review from Christine S (Daughter of Client) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead are wonderful looking after my elderly mother. The great thing about them is that they are able to take her out and about which she loves and is particularly important as she has just decided to stop driving. All the staff I have dealt with are caring, kind, attentive, punctual and professional.
They are a real asset to us in the ongoing care provision we need. Thank you!
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Review from Sally H (Daughter of Client) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not be more delighted with this service. My parents now have a 24 hr carer who is charming. She could not be more helpful. My parents are eating better than they have in a long while and have grown very fond of their carer. I would recommend this agency very highly.
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Review from Bev C (Daughter of Client) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been providing care for my 90-year-old father and his wife for just over a year now. They have 3 hours of care each day and are absolutely delighted with the care they receive. Home Instead have ensured that the same 3 caregivers look after my parents and each of the ladies who deliver
the care are absolutely wonderful. They help mum and dad shower and dress in the morning and give them their regular medication, additionally, they keep the house clean, do the laundry, the shopping and prepare a hot lunch each day. Before Home Instead started caring for mum and dad, my life was a constant worry of - are they OK and I was always whizzing over to check on them and take meals, my mind is now completely at rest knowing that every day there is someone there to look after them; it makes the time I spend with then far more enjoyable as I can spend quality time with them knowing the day to day stuff is well taken care of.
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Review from Helen F (Mother of Client) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been supporting our son, who has physical and additional needs, for the last six years. He receives daily visits to provide support with cooking and household tasks, but also assist him to get out and about (when permitted) and socialise. All of the carers are matched to the client
and bring a wide range of talents to their job providing variety and fun! We have had experience of other agencies in the past but none have provided the consistently high quality of service he now receives. We feel supported as a family knowing that our son's needs are at the forefront of all the decisions made and that these will be client-led and backed up by excellent communication with management and the team in the office.
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Review from Annie S (Friend of Client) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Epsom cared for my 91-year-old friend for 2 years. I loved her so much and was determined to source the best for her. I certainly hit the jackpot. Such an amazing team, everyone working together to achieve flawless care, my friend was never let down in the 2 years she was with Home Instead.
I cannot thank them enough. Increasing care over time as her physical strength declined took the pressure off my shoulders. The communication from the office was top notch and the problem solving with the odd issue we had at our end...superb. Both myself and the recipient of the care had been involved in nurse training for years, so we naturally assessed the care given, it was in our blood! What a delight to see the professional skilled care she received from all her carers, delivered with empathy and kindness; those little things that made her feel so happy, safe and respected. Throughout the pandemic, they not only kept my friend safe but also helped to fill that void Covid caused by going that extra mile. Outstanding.
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Review from Susan K (Daughter of Client) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nearly 91-year-old mother thoroughly enjoys her weekly 2 hour visits from her Home Instead companion. Essential housework is done which is a great help, and the two of them cook and eat lunch together. My mother loves the opportunity to have a meal with ‘a friend’, valuing the company and chat. Indeed
she looks forward to it. Companions are always well matched - the team in the office take great care about that. To date, they have all been excellent. I am impressed by the determination to keep up to date with any changes in my mother’s health, wellbeing and requirements. There is easy 2-way contact between those in the office and ‘us’, with any enquiries or requests responded to and dealt with immediately. For the moment, companionship is what my mother values and needs. However, if more help and support is required in the future, we as her family feel confident Home Instead will be able to provide it. That gives us enormous 'peace of mind’ which is invaluable.
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Review from Ceri P (Daughter of Client) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always had excellent service from Home Instead which is particularly noticeable at Christmas. Dad's carers go beyond duty to ensure he has a good time. The caregivers really care. Everyone on the office side is also impressive and well organised. I wouldn't hesitate to recommend Home Instead
and should the necessity arise would definitely use them again.
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Review from Richard C (Son of Client) published on 29 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the whole team at Home Instead, Epsom. They were caring for my 99-year-old mother who was blind, very deaf and increasingly less mobile. Mum had all her marbles but most of the rest had worn out. Over a six-week period, my mother had a total of six different carers. All
were fantastic; compassionate and experienced, quickly putting me at my ease. They taught me a lot as I was mum's carer at other times. They really looked after my welfare too. It was not unusual for a carer to stay an extra 15 minutes if it helped. The manager and schedulers just about kept pace with my increasing demand for care. The carers fitted in bits of vacuuming, washing and ironing. They made my groundhog day bearable by talking to me about their experiences of bereavement. I cannot thank them enough for facilitating my mother to be able to die with dignity in her own home. One carer had the sense to phone me when mum's breathing became suddenly shallow. I saw her pass peacefully.
Reply from Paul Tame, Owner at Home Instead (Epsom & Mole Valley)

Thank you for taking the time to write such a kind review. It was a pleasure providing the support that we did to your Mother, she was a fine lady.

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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Home Instead (Epsom & Mole Valley) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.985 for Home Instead (Epsom & Mole Valley) is calculated as follows: ( (65 Excellents x 5) + (1 Goods x 4) ) ÷ 66 Ratings = 4.985
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Epsom & Mole Valley) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2017

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (14)

Meet the Team (1)

Maggie

Maggie Adenmosun

Job Title: Recruitment Manager Joined: 2023

Managing the recruitment process from start to finish including advertising, shortlisting, interviewing, and onboarding.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Epsom & Mole Valley) to verify any information. View our terms and conditions. Home Instead (Epsom & Mole Valley) has an Enhanced Service - more info.