Submit a Review for Home Instead (Epsom & Mole Valley)
Finachem House, 2 Ashley Road, Epsom, KT18 5AX
View full details of Home Instead (Epsom & Mole Valley)Latest Reviews for Home Instead (Epsom & Mole Valley)
30 December 2025
Your provision of care/support is excellent, and communication is consistently reliable and accommodating.
You have been a great source of encouragement to me through these latter years of disability, for which I shall always be grateful.
29 December 2025
I approached Home Instead to provide assistance to my father following his dementia diagnosis in 2024. Initially just 2 days week Home Instead helped with daily chores, shopping and company, assisting my father to continue going out for walks etc. We gradually increased the service as the months
passed and his condition deteriorated to 6 days per week. Home Instead never missed a visit or let us down. They were also very agile at crisis points to support us with additional care at short notice.
Our Care Manager and her team were great with communications both in and outside normal working hours, providing us with the reassurance that all requests were listened to and actioned.
The minimum 2 hr service window means that the carers are consistent and enabled my father to trust, know and recognise who was making the home visits. An essential requirement when dealing with dementia and releasing him from the worry of the unknown.
I highly recommend Home Instead!
11 December 2025
All the staff at Home Instead have been exceptional. They have all gone the extra mile to provide consistent, reliable, friendly care for my father. Over the Summer his care needs increased rapidly and Home Instead were always at the end of the phone providing advice and support. The carers were so
kind and thoughtful, providing much needed emotional/ practical support to both my parents. We would thoroughly recommend them.
24 October 2025
Home Instead have been fantastic, with carers providing companionship to my partner for about four years. I liked and trusted the staff and carers completely. I completely relaxed during my respite hours, confident in their attentive engagement and care of my partner, whose dementia has made
different demands. They formed relationships with him, and made him feel valued and safe. The admin staff were responsive and extremely helpful. Highly recommended.
22 July 2025
I can only praise the interaction I have had with Home Instead right from the first phone call. The company and staff are very professional and clear in what they offer in care and support. They listened to our needs and the companionship care my Mum got was marvellous. Everyone has been so kind and
patient with her, and having that 1 on 1 attention was really beneficial. An excellent service.
27 May 2025
It has been 18 months since we signed up with Home Instead to care for my disabled dad and assist my then 87 year old mum with household chores. At the beginning of our contract, my dad passed away unexpectedly having been admitted to hospital and amidst the shock of trying to support my mum, Home
Instead's Care Manager came round to see us. She was practical, reassuring and immensely kind as she guided us through her proposal of how to support my mum, going forward. The carer they had carefully matched to suit both my parents' needs took on the role as companion for my mum and the 3 mornings per week schedule has awarded my mum the confidence, support and companionship to embrace life and find her 'new normal'. The intuitive, skilled and kind nature of the management team filters through the company ethos. After a year, circumstances required a change in carers and we were again rewarded with wonderful service. I cannot recommend Home Instead highly enough. They are a true godsend.
20 January 2025
The lovely ladies from Home Instead (Epsom) have been looking after my mum for the past two years. Their care and professionalism allowed mum to stay in her home even as her dementia worsened. They always take time to talk to mum, helping her remember happy times in the past. The online App means
that I can see how she is doing every day, and the general level of communication is excellent ensuring that the family and the carers stay in touch and make any changes necessary in a timely manner. I live many miles away from mum, so it is reassuring to know that she is receiving such great care.
24 December 2024
The two carers who looked after my mum couldn't have been nicer, Mum so enjoyed having them visit her. I always felt very reassured when they were in the house.
Home Instead was able to accommodate changes to care needs at reasonably short notice. They came highly recommended and I too wouldn't
hesitate to recommend them.
20 December 2024
My Dad first started using Home Instead some 7/8 years ago to help him with care of my Mum due to her deteriorating health and it has continued ever since, even though sadly my dad is no longer with us.
Although we have predominantly had a wonderful carer who is like a family member, over the
years all the carers I have encountered have provided an exceptional patient, friendly and professional caring service. This attitude extends to the office staff. I really feel my point of contact, really knows my Mum (through regular home review visits) and dealing with her and the rest of her team is a pleasure. As you can see I cannot speak highly enough of my dealings with Home Instead. Thank you all.
13 December 2024
My wife was diagnosed with mixed dementia in September 4 days after her 78 birthday. Having never faced this sort of problem in my life I was completely at a loss as to how we would cope, especially as I was still working full time. I made enquiries and based on their literature I chose Home Instead
Epsom. The care manager was very clear regarding options once she had elicited our needs. I spoke to her by phone and at my home and she prepared a comprehensive care plan both for the present and future. Once a carer was chosen my wife changed from being hesitant about the concept to really looking forward to the carers visits. She has suddenly regained a purpose in life and really enjoys the company and coffee house visits! Meanwhile I now have peace of mind at work. I'm also very impressed with the follow-up by the same manager and the general professionalism displayed by the organisation.
18 November 2024
My husband has been using the services of Home Instead for the past 3+ months. The company is very careful to ensure all carers are introduced to their client before actually starting work. They are very adaptable to the client's needs, and mine when they have finished assisting my husband, and will
do anything asked of them. They are all cheerful and give the feeling that they really enjoy their work. Personally, it works so well that the minimum visit time is 2 hours as, most importantly, this means they are never needing to cut corners due to being in a rush to leave. Everyone says how important it is for the unpaid carer to have time to themselves, and they enable this by being flexible enough to cover for me on an ad hoc basis if I want to do something special, like meet a friend in London - providing I give enough notice. Their service has been exemplary and I cannot recommend them highly enough from management to carers, they are all friendly, helpful and supportive.
05 November 2024
Home Instead is a highly professional company, who I felt did everything possible to help us. We were provided with excellent support and advice and the care provided was of high quality. The carer was very friendly and supportive to my dad. I would highly recommend this company.
20 March 2024
My mother has benefited from the care provided by Home Instead since the summer of 2023.
She suffers from a progressive and worsening health condition which has left her housebound.
She has three Home Instead carers who visit daily during the week, and who provide companion support along with
personal care and home care. She is delighted with the support she receives.
My brother and I are also delighted with the support Mum now gets, and we hope that this can continue for as long as it is possible.
20 March 2024
The service provided for my mum from the team at Home Instead has been absolutely fantastic. From all the carers right across to admin and management, every aspect has been friendly and professional. You can really tell that everyone involved has had my mum’s best interests at heart and the
attention to detail has been such a support.
Thank you everyone for everything you have done. My mum was so grateful for the help, support and companionship.
07 November 2023
Thank you to the carers and management team at Home Instead. My mother was unsure about having outside help but she has really enjoyed the company of her lovely carer who is more like a family friend. Home Instead has enabled our 97-year-old mother to continue living at home and we have all felt
reassured knowing that she was receiving visits from such a cheerful, sensitive and compassionate carer. Communication along the way has always been easy and the management team is very responsive. Thank you for making the process so straightforward. I have no hesitation at all in recommending your services.
31 August 2023
My heartfelt thanks to all the team involved in the planning and care of my dad. The attention to detail and matching of appropriately trained staff, when planning his care, was very reassuring. Everyone is so kind, caring, understanding, supportive, and professional, both in relation to my dad's
care and in supporting our family. You go 'above and beyond' - thank you all so much.
11 August 2023
My Mum has been house bound since losing her driving licence due to her Alzheimer's diagnosis. She lives about an hours drive away so its not easy to pop in with any shopping etc.
We have been using Home Instead to provide companionship and support to Mum for over a year.
The companion gets
on very well with Mum, whenever the care giver arrives Mum greets her like a long lost friend. Mum really enjoys the visits.
We have found Home Instead very easy to deal with, and cannot fault the standard of support they have provided.
11 August 2023
We were content and happy clients of Home Instead for over five years. We always had superb carers - adjusting the number of hours per week to suit our various needs. The efficient staff were helpful and periodic visits were made by management to ensure our requirements and services were being
efficiently met. Invaluable help throughout and were very friendly.
02 June 2023
We have had carers from Home Instead help my elderly parents, initially the care was provided for my father and after his death last year it continued for my mother. We as a family found the carers and staff at Home Instead to be extremely helpful. We had great communication with staff through
emails and phone calls, and any requests we had were dealt with promptly. I cannot emphasise enough how valuable the service given to my parents was and would definitely recommend Home Instead to others.
16 May 2023
The Home Instead (Epsom & Mole Valley) have been invaluable in helping to take care of my stepmother over the past 15 months or so. Unfortunately, she was diagnosed with Dementia/Alzheimer's and was quite fragile but with the help of the really wonderful team who visited her on a daily basis, she
managed to stay in her own home, until last month. After falling and breaking her hip, her confusion has deepened and it was recommended that she be relocated to live closer to the family and reside in a residential nursing home. We could not have managed without the care and helpful guidance given to us in, at times, very stressful situations and we cannot praise their services highly enough. Thank you.
Latest Reviews for Home Instead (Epsom & Mole Valley)
30 December 2025
Your provision of care/support is excellent, and communication is consistently reliable and accommodating.
You have been a great source of encouragement to me through these latter years of disability, for which I shall always be grateful.
29 December 2025
I approached Home Instead to provide assistance to my father following his dementia diagnosis in 2024. Initially just 2 days week Home Instead helped with daily chores, shopping and company, assisting my father to continue going out for walks etc. We gradually increased the service as the months
passed and his condition deteriorated to 6 days per week. Home Instead never missed a visit or let us down. They were also very agile at crisis points to support us with additional care at short notice.
Our Care Manager and her team were great with communications both in and outside normal working hours, providing us with the reassurance that all requests were listened to and actioned.
The minimum 2 hr service window means that the carers are consistent and enabled my father to trust, know and recognise who was making the home visits. An essential requirement when dealing with dementia and releasing him from the worry of the unknown.
I highly recommend Home Instead!
11 December 2025
All the staff at Home Instead have been exceptional. They have all gone the extra mile to provide consistent, reliable, friendly care for my father. Over the Summer his care needs increased rapidly and Home Instead were always at the end of the phone providing advice and support. The carers were so
kind and thoughtful, providing much needed emotional/ practical support to both my parents. We would thoroughly recommend them.
24 October 2025
Home Instead have been fantastic, with carers providing companionship to my partner for about four years. I liked and trusted the staff and carers completely. I completely relaxed during my respite hours, confident in their attentive engagement and care of my partner, whose dementia has made
different demands. They formed relationships with him, and made him feel valued and safe. The admin staff were responsive and extremely helpful. Highly recommended.
22 July 2025
I can only praise the interaction I have had with Home Instead right from the first phone call. The company and staff are very professional and clear in what they offer in care and support. They listened to our needs and the companionship care my Mum got was marvellous. Everyone has been so kind and
patient with her, and having that 1 on 1 attention was really beneficial. An excellent service.
27 May 2025
It has been 18 months since we signed up with Home Instead to care for my disabled dad and assist my then 87 year old mum with household chores. At the beginning of our contract, my dad passed away unexpectedly having been admitted to hospital and amidst the shock of trying to support my mum, Home
Instead's Care Manager came round to see us. She was practical, reassuring and immensely kind as she guided us through her proposal of how to support my mum, going forward. The carer they had carefully matched to suit both my parents' needs took on the role as companion for my mum and the 3 mornings per week schedule has awarded my mum the confidence, support and companionship to embrace life and find her 'new normal'. The intuitive, skilled and kind nature of the management team filters through the company ethos. After a year, circumstances required a change in carers and we were again rewarded with wonderful service. I cannot recommend Home Instead highly enough. They are a true godsend.
20 January 2025
The lovely ladies from Home Instead (Epsom) have been looking after my mum for the past two years. Their care and professionalism allowed mum to stay in her home even as her dementia worsened. They always take time to talk to mum, helping her remember happy times in the past. The online App means
that I can see how she is doing every day, and the general level of communication is excellent ensuring that the family and the carers stay in touch and make any changes necessary in a timely manner. I live many miles away from mum, so it is reassuring to know that she is receiving such great care.
24 December 2024
The two carers who looked after my mum couldn't have been nicer, Mum so enjoyed having them visit her. I always felt very reassured when they were in the house.
Home Instead was able to accommodate changes to care needs at reasonably short notice. They came highly recommended and I too wouldn't
hesitate to recommend them.
20 December 2024
My Dad first started using Home Instead some 7/8 years ago to help him with care of my Mum due to her deteriorating health and it has continued ever since, even though sadly my dad is no longer with us.
Although we have predominantly had a wonderful carer who is like a family member, over the
years all the carers I have encountered have provided an exceptional patient, friendly and professional caring service. This attitude extends to the office staff. I really feel my point of contact, really knows my Mum (through regular home review visits) and dealing with her and the rest of her team is a pleasure. As you can see I cannot speak highly enough of my dealings with Home Instead. Thank you all.
13 December 2024
My wife was diagnosed with mixed dementia in September 4 days after her 78 birthday. Having never faced this sort of problem in my life I was completely at a loss as to how we would cope, especially as I was still working full time. I made enquiries and based on their literature I chose Home Instead
Epsom. The care manager was very clear regarding options once she had elicited our needs. I spoke to her by phone and at my home and she prepared a comprehensive care plan both for the present and future. Once a carer was chosen my wife changed from being hesitant about the concept to really looking forward to the carers visits. She has suddenly regained a purpose in life and really enjoys the company and coffee house visits! Meanwhile I now have peace of mind at work. I'm also very impressed with the follow-up by the same manager and the general professionalism displayed by the organisation.
18 November 2024
My husband has been using the services of Home Instead for the past 3+ months. The company is very careful to ensure all carers are introduced to their client before actually starting work. They are very adaptable to the client's needs, and mine when they have finished assisting my husband, and will
do anything asked of them. They are all cheerful and give the feeling that they really enjoy their work. Personally, it works so well that the minimum visit time is 2 hours as, most importantly, this means they are never needing to cut corners due to being in a rush to leave. Everyone says how important it is for the unpaid carer to have time to themselves, and they enable this by being flexible enough to cover for me on an ad hoc basis if I want to do something special, like meet a friend in London - providing I give enough notice. Their service has been exemplary and I cannot recommend them highly enough from management to carers, they are all friendly, helpful and supportive.
05 November 2024
Home Instead is a highly professional company, who I felt did everything possible to help us. We were provided with excellent support and advice and the care provided was of high quality. The carer was very friendly and supportive to my dad. I would highly recommend this company.
20 March 2024
My mother has benefited from the care provided by Home Instead since the summer of 2023.
She suffers from a progressive and worsening health condition which has left her housebound.
She has three Home Instead carers who visit daily during the week, and who provide companion support along with
personal care and home care. She is delighted with the support she receives.
My brother and I are also delighted with the support Mum now gets, and we hope that this can continue for as long as it is possible.
20 March 2024
The service provided for my mum from the team at Home Instead has been absolutely fantastic. From all the carers right across to admin and management, every aspect has been friendly and professional. You can really tell that everyone involved has had my mum’s best interests at heart and the
attention to detail has been such a support.
Thank you everyone for everything you have done. My mum was so grateful for the help, support and companionship.
07 November 2023
Thank you to the carers and management team at Home Instead. My mother was unsure about having outside help but she has really enjoyed the company of her lovely carer who is more like a family friend. Home Instead has enabled our 97-year-old mother to continue living at home and we have all felt
reassured knowing that she was receiving visits from such a cheerful, sensitive and compassionate carer. Communication along the way has always been easy and the management team is very responsive. Thank you for making the process so straightforward. I have no hesitation at all in recommending your services.
31 August 2023
My heartfelt thanks to all the team involved in the planning and care of my dad. The attention to detail and matching of appropriately trained staff, when planning his care, was very reassuring. Everyone is so kind, caring, understanding, supportive, and professional, both in relation to my dad's
care and in supporting our family. You go 'above and beyond' - thank you all so much.
11 August 2023
My Mum has been house bound since losing her driving licence due to her Alzheimer's diagnosis. She lives about an hours drive away so its not easy to pop in with any shopping etc.
We have been using Home Instead to provide companionship and support to Mum for over a year.
The companion gets
on very well with Mum, whenever the care giver arrives Mum greets her like a long lost friend. Mum really enjoys the visits.
We have found Home Instead very easy to deal with, and cannot fault the standard of support they have provided.
11 August 2023
We were content and happy clients of Home Instead for over five years. We always had superb carers - adjusting the number of hours per week to suit our various needs. The efficient staff were helpful and periodic visits were made by management to ensure our requirements and services were being
efficiently met. Invaluable help throughout and were very friendly.
02 June 2023
We have had carers from Home Instead help my elderly parents, initially the care was provided for my father and after his death last year it continued for my mother. We as a family found the carers and staff at Home Instead to be extremely helpful. We had great communication with staff through
emails and phone calls, and any requests we had were dealt with promptly. I cannot emphasise enough how valuable the service given to my parents was and would definitely recommend Home Instead to others.
16 May 2023
The Home Instead (Epsom & Mole Valley) have been invaluable in helping to take care of my stepmother over the past 15 months or so. Unfortunately, she was diagnosed with Dementia/Alzheimer's and was quite fragile but with the help of the really wonderful team who visited her on a daily basis, she
managed to stay in her own home, until last month. After falling and breaking her hip, her confusion has deepened and it was recommended that she be relocated to live closer to the family and reside in a residential nursing home. We could not have managed without the care and helpful guidance given to us in, at times, very stressful situations and we cannot praise their services highly enough. Thank you.