Home Instead (Reigate & Tandridge)

Mum and Dad have been so pleased with the care and support that Home Instead have given over the last 2 years. Iona is their primary carer 4 days a week, with Gill as her cover when she's on holiday, and everything works perfectly. Nothing is too much trouble and they are really flexible in what they do, as Mum needs a bit of extra help with house work etc now. Totally professional. So..... thank you very much for everything you're doing to make their lives better.

Our Dad lived in his home for over 65 years, raised us with our late Mum, welcomed grandchildren and friends for decades. His home and garden were his beloved 'haven'; when faced with physical decline, we had a decision to make. He wished to hold on to his quiet life, as independent as possible, with little disruption. This is exactly what the team at Home Instead sensitively set about helping with. The office team met him in his home, gauged his needs, character, likes / dislikes. They developed the care plan with us closely, in the loop at all times; a phone call was never too much trouble, ever. Every point was discussed, as the service expanded and any tweaks to the provision was handled with true understanding. I would like to highly praise carers Mustafa, Sue and Louise - their smiles, sensitivity, thoughtful ideas added so much to his weekly routine. Each brought a gentle impact to brighten the days. Also, the fantastic aid escorting him to a wedding recently. Very grateful.

Home lnstead have been very honest and transparent in their dealings with my Dad. He is a very reluctant client and they have managed to win his trust. I am very grateful for the peace of mind this has given my family. The staff have spotted things that needed medical attention before we did, leading to a better outcome for my Dad. My Dad has benefited from Home lnstead's careful matching of staff to client, and their costing and scheduling model makes for a more humanising service.

Thank you Home Instead

I am so grateful for the outstanding care provided by Home Instead. Every carer has shown genuine kindness, patience, and respect, allowing my mum to remain comfortable and dignified in her own home. The care was always reliable and professional, and I felt the carers really got to know my mum and supported her with real compassion. She had a small dedicated team who have been fantastic with mums needs. Special mention goes to Nicole who had a very close relationship with mum and she was wonderful at all times. Of course, Karen, Magdalene, Angie and Abby all had mums best interests at heart and really got to know her. She looked forward to all her visits. Communication with the office team has been excellent and any queries quickly dealt with. Thank you so much to Simon, Joan, Michelle, Dawn, Chloe and Lyndsey. It was always easy to get in touch and everyone has been very approachable and kind. I wouldn't hesitate to recommend Home Instead. We will miss you xx

My sister now looks forward to the weekly visits and sees Lucy as a friend.

Communication works well, and the app helps to see how care is being delivered. Dad's companion is always very caring and provides excellent support for him; all current needs are well provided for and delivered.

Brilliant care and service provided by Home Instead in Reigate. A particular member of staff was very reassuring and helpful when he visited and the ladies that came to help my mum were lovely. Just wish I found them earlier as their help with mum was wonderful and she enjoyed seeing them each day. Thank you.

We have been absolutely delighted with the care provided by Home Instead for my 94-year-old mum, who has been able to remain comfortably and safely in her own home thanks to their dedicated support. In particular, two members of staff have both been exemplary in their care and attention, consistently going above and beyond to ensure my mum's needs are met with kindness, patience, and genuine compassion. Their professionalism and warmth have given our family great peace of mind, knowing that mum is in such capable and caring hands. We are truly grateful for the outstanding service from Home Instead and cannot recommend the two members of staff and the whole team highly enough.

I recommend Home Instead to everybody as they truly live up to their Outstanding accreditation.

The team are friendly, gentle, caring and kind. They go out of their way to look after my parents and support them both in every way, not only with dignity and respect but with genuine affection. They help with washing, dressing, with meal preparations, cleaning and outings out. Nothing is ever too much trouble. I am very grateful to the team for their consistently outstanding service! I really don't know what I would do without them! Thank you very much!

Home Instead have been caring for my mother since last June 2023. I have nothing but praise for the care she has received. She has 4 different carers, all of whom are friendly and care for her extremely well. My mum enjoys their company. Their help has been a godsend to me. I cannot recommend highly enough.

I have no fault with Home Instead (Reigate & Tandridge). The staff who came to help me were caring and kind. Regular checks are made to ensure that there are no problems. I have discontinued using their services as what is on offer is not really what I need. I have no hesitation in recommending their services as every attempt is made to be accommodating.

My parents have now moved into a care home close by due to declining health issues, but their time with Home Instead was a very positive experience. Thank you!

We are very happy with the level of care and support that Home Instead offer mum, allowing her to lead an independent life, and allowing her family not to worry about her day-to-day needs. All our carers have been kind and considerate and Mum has enjoyed getting out and about, going for lunches etc.

A truly caring service was given the whole of this time. Any health issues were alerted to us on the same day. Their main carer treated them so kindly and respectfully. We always felt relieved when she was there. Such an efficient service with an app, which was updated after every visit, so the family always felt well-informed. I live in Gloucestershire, so it was very reassuring to know how my parents were doing and could respond when necessary. From carers to administration - the service was outstanding and I cannot recommend them highly enough.

We have had to move my parents-in-law to a care home due to dementia issues but we and they will miss the interaction with Home Instead.

Well done Ladies.

A kind, empathetic service provided by people who understand the hardships and are willing to listen and work with you. A first-class team who have put my sister's comfort and happiness at the centre of everything they do.

I would have no hesitation at all in recommending Home Instead's care to anyone. The care I receive is first class in every respect.