Home Instead (Reigate & Tandridge)

Robert Denholm House, Bletchingley Road, Nutfield, Redhill RH1 4HW
Review Us
9.5 32 Reviews
  • Home Instead (Reigate & Tandridge), Redhill
Home Instead Reigate & Tandridge, Rated as Outstanding (March 2018), provide award-winning personalised care.

Support is companionship-led, and clients are carefully matched to Care Professionals, who are always personally introduced prior to the service commencing. Once matched, the same care professional will visit at the same time and on the same day. They arrive punctually at the arranged time. This continuity of care is key to enabling trusting relationships to be built and, importantly, means that the care professional develops a knowledge of what "normal" looks like for their client and can quickly recognise when a client might be under-the-weather so prompt action can be taken, often preventing avoidable admissions to hospital. Visits are usually a minimum duration of 2 hours each time, primarily so that person receiving support feels valued and not rushed. Where appropriate, 1 hour visits may also be integrated.

Most Care Professionals drive and are fully insured to take clients out and about, be it for shopping, doctors appointments or simply to enjoy the sunshine somewhere of their choice.

The goal is to provide clients with the exact service they would like at a time which suits them.

Clients likes and preferences are at the centre of their own care plan. Life experiences, relationships and routines are all influential in its creation, and continue to be so as their care plan evolves.

Home Instead aim to provide a level of care and support which is the same as that which they would provide for their own loved ones.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £37.50
  • Weekly Live-in Care Fees: from £1820

We aim to attract the highest quality Care Professionals and the above average pay they rightly receive is reflected in out charges.

These prices are only a guideline, please contact Home Instead (Reigate & Tandridge) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Gregory Brown (Franchise Owner)

Home Instead (Reigate & Tandridge) Reviews (32)

Total of 32, showing 1-20
9.5

Home Instead (Reigate & Tandridge) has a Review Score of 9.5 (9.461) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Reigate & Tandridge) has 32 reviews.

Overall Experience

  • 28
  • 4
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Date Published

32
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Review from Pauline E (Daughter of Client) published on 20 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Communication works well, and the app helps to see how care is being delivered. Dad's companion is always very caring and provides excellent support for him; all current needs are well provided for and delivered.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you for taking the time to leave a review. I'd like to acknowledge your score for management, which has obviously also impacted the scores for Staff and Overall experience. We have addressed that issue now and I trust you have noticed the change. I'm sorry that the changes weren't in time to uplift your experience to a 5 star one.

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Review from Sam B (Daughter of Client) published on 4 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care and service provided by Home Instead in Reigate. A particular member of staff was very reassuring and helpful when he visited and the ladies that came to help my mum were lovely. Just wish I found them earlier as their help with mum was wonderful and she enjoyed seeing them each day.
Thank you.

Reply from Simon Burrowes, Care Manager at Home Instead (Reigate & Tandridge)

Thank you so much for the feedback, It was an absolute pleasure to support be able to support your mum. The ladies who visited were very fond of her and i hope she is happy and doing well in her new home.

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Review from Gill N (Daughter of Client) published on 1 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been absolutely delighted with the care provided by Home Instead for my 94-year-old mum, who has been able to remain comfortably and safely in her own home thanks to their dedicated support. In particular, two members of staff have both been exemplary in their care and attention, consistently
going above and beyond to ensure my mum's needs are met with kindness, patience, and genuine compassion. Their professionalism and warmth have given our family great peace of mind, knowing that mum is in such capable and caring hands. We are truly grateful for the outstanding service from Home Instead and cannot recommend the two members of staff and the whole team highly enough.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Hello Gill and thank you so much for the lovely review, and for taking the time to provide it. To know that we did a good job, and to be able to specifically give that feedback to the individuals in her team is a such a pleasure and makes everyone's efforts worthwhile. Thanks you again : - )

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Review from Jamie C (Friend of Client) published on 16 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a careful and considered matching process, carers were chosen to look after my dear friend. I cannot praise Home Instead enough for the kind, respectful and attentive way they went about making sure he was looked after in the familiar environment of his own home.
My friend has since sadly passed
away after a brief spell in hospital, but Home Instead made it possible for him to remain in his own home, seeing out his final days with dignity.
Right until the end he was able to pursue his many and varied hobbies of stamp collecting, WWII film and memorabilia, and he was even still learning new languages right up until his passing!
It makes such a difference to be looked after by the same regular carers, who are there for a meaningful amount of time, at the same time week in week out.
I recommend Home Instead to everybody as they truly live up to their Outstanding accreditation.

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Review from K D (Daughter of Client) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are friendly, gentle, caring and kind. They go out of their way to look after my parents and support them both in every way, not only with dignity and respect but with genuine affection. They help with washing, dressing, with meal preparations, cleaning and outings out. Nothing is ever too
much trouble. I am very grateful to the team for their consistently outstanding service! I really don't know what I would do without them! Thank you very much!

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you for taking the time to write a review. It's lovely to work with a family who cares too. Please let me know if there's anything else the team can do to earn that 5th star for value for money.

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Review from C L (Daughter of Client) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been caring for my mother since last June 2023. I have nothing but praise for the care she has received. She has 4 different carers, all of whom are friendly and care for her extremely well. My mum enjoys their company. Their help has been a godsend to me. I cannot recommend highly
enough.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you so much for taking the time to leave a review. It's lovely to know we are able to make a positive difference to your family.

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Review from Mary J (Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no fault with Home Instead (Reigate & Tandridge). The staff who came to help me were caring and kind. Regular checks are made to ensure that there are no problems. I have discontinued using their services as what is on offer is not really what I need. I have no hesitation in recommending their
services as every attempt is made to be accommodating.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you for taking the time to leave a review Mary. We always strive to achieve 5 stars in every area so will call for feedback about how we can improve.
Kind regards.

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Review from Delia T (Daughter of Client) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional service by carers and office staff alike. My parents always felt very comfortable with the carer, and this was very reassuring for the family as they had been reluctant to accept any help. The transition was very smooth, and the quality of service was second to none.
My parents have now
moved into a care home close by due to declining health issues, but their time with Home Instead was a very positive experience. Thank you!

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you, Delia; the team here are very happy to have been able to help. It was a pleasure supporting your parents. Great communication with family members makes such a difference too.

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Review from J B (Daughter of Client) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the level of care and support that Home Instead offer mum, allowing her to lead an independent life, and allowing her family not to worry about her day-to-day needs. All our carers have been kind and considerate and Mum has enjoyed getting out and about, going for lunches etc.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you for the review, I'm sorry we didn't get the match right initially, it's rare but sometimes happens, unfortunately.

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Review from Penelope H (Daughter of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead looked after my parents, Father 100 and Mother 83 years, for about a year at home. They were absolutely amazing!
A truly caring service was given the whole of this time. Any health issues were alerted to us on the same day. Their main carer treated them so kindly and respectfully. We always
felt relieved when she was there. Such an efficient service with an app, which was updated after every visit, so the family always felt well-informed. I live in Gloucestershire, so it was very reassuring to know how my parents were doing and could respond when necessary. From carers to administration - the service was outstanding and I cannot recommend them highly enough.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you for taking the time to post a review, Penelope. The team all work so hard and with such dedication. Getting reviews such as yours makes it all worthwhile.

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Review from Duncan P (Son-in-law of Client) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to obtain carers to come in to look after my 100 year old father-in-law to help him get up each morning, shower him and get him dressed as my mother-in-law was struggling to do this.
Right from the outset the team at Home Instead went into action and proved so professional. An excellent interview
and assessment of their needs at the outset and both my parents-in-law looked on their principal carer as a friend and looked forward to the visit and the conversations.
After each visit, the carer uploaded notes onto an app that we, and my wife's siblings, could view and take appropriate action.
Regular reviews are undertaken including feedback on the carer's performance. All this was in stark contrast to other domiciliary care providers who either did not respond to our approaches or who when appointed failed to keep promised timescales.
We have had to move my parents-in-law to a care home due to dementia issues but we and they will miss the interaction with Home Instead.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you for reviewing us. I'm very happy that we were able to help. It makes a huge difference when the team here, family, and not least your parents, all communicate effectively so that we work together for the desired outcomes. We wish your parents the very best in their new situation.
Best regards from all of us here at Home Instead.

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Review from Melanie F (Daughter of Client) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This wonderful company have been helping and caring for my mum for 2 years. We have found them to be exceptional with caring and organizational skills high on the list. My mum's carer managed to engage Mum's attention with imaginative ideas which helped with her dementia. When Mum could no longer get
out of bed the carer sat with her doing puzzles, colouring and singing which made my mum's last few months bearable for her. Nothing was too much trouble. I did not think caring to this standard was available.
Well done Ladies.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Dear Melanie,
Thank you for taking the time to review us. It was a pleasure supporting your mum and being able to communicate effectively with you. It's so lovely when "children" care for their parents as much as you obviously do.
Best wishes from all here at Home Instead.

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Review from Daniel G (Brother of Client) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A kind, empathetic service provided by people who understand the hardships and are willing to listen and work with you. A first-class team who have put my sister's comfort and happiness at the centre of everything they do.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you for a wonderful review, Daniel. It's made my morning as that's exactly what we set out to do. The team love supporting your inspirational sister.

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Review from Barbara S (Client) published on 5 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation at all in recommending Home Instead's care to anyone. The care I receive is first class in every respect.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you Barbara,
It's got to be said that I'm very troubled by the 4 stars for "treated with dignity" and would very much like to know why the 5th star is missing so we could put right whatever wasn't right for you? Likewise the 3 stars for value for money; we do charge more than average so we can pay our caregivers more than average as they are different to others and deserve to be seen as such and rewarded appropriately.
That said I'm very happy that you have marked us 5 stars overall and are extremely likely to recommend us. Thank you.

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Review from Carmen J (Client) assisted by family/friend published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the help given to me and going to the clubs etc.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you for taking the time to review the service. We will be in contact to see how we can get to 5 stars with you.

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Review from J T (Daughter of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with our caregiver. Every effort was made to find a good match. Her conversation is great, and she really stimulates my mother whilst also being happy to do domestic duties. I love the fact that the carers are permitted to take clients out in their cars.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you for sending a review. I know that your mother's CAREGiver really enjoys visiting and supporting her. Hearing that the match is so good and a positive difference is being made, makes it all worthwhile.

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Review from Helen A (Daughter of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has two wonderful caregivers who visit her regularly. She suffers from dementia. I frequently leave them copious notes about what I would like them to do and I return to find everything completed, despite the fact that I know my mother will have told them not to worry about it (she doesn't
like to put anyone out!) and they are things that I often don't manage to achieve myself with her. Her mental capacity has definitely benefited from conversation with people outside the family and they listen patiently to her stories and repetition. I know the company try hard to match the caregivers with the client and this has worked so well with my mother. Communication with the office is always reassuring and responses are quick. I don't know what I would do without them, let alone how my mother would manage.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you Helen,
It's so lovely to receive affirmation that the heart and soul that the whole team put into providing the best possible level of support and care for your mother (and all our other lovely clients), is recognised, and is making the positive difference we all aim for; even more so in these difficult times with the associated logistical problems they bring.
Thank you again for taking the time to submit this review.

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Review from D R (Wife of Client) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the standard of care offered by the people who have helped me. In the months they have been helping me, to care for my husband. It has been a very good support and very welcome. I would be happy to recommend them in the future.

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Review from A L (Client) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my carers very helpful and friendly. Not only when I go on shopping trips with them, but for the help, advice and the companionship.

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Review from Robert E (Client) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, similar interests such as crossword puzzle and cricket.

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Current Review Score: 9.5 (9.461)

Overview of Review Score

The Review Score of 9.5 (9.461) out of 10 for Home Instead (Reigate & Tandridge) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Home Instead (Reigate & Tandridge) is calculated as follows: ( (32 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Reigate & Tandridge) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Mar 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

Meet the Team (3)

Greg

Greg Brown

Job Title: Owner/ Registered Manager

Joined: 2014

Having been in the insurance and financial services in one form or another for the majority of my career, I have worked for some large multinational organisations and also for myself. The financial crisis in 2008 was a catalyst for change for which I will be eternally grateful.


Between then and opening Reigate and Tandridge Home Instead, I worked part-time in project management but more importantly, as a part-time CAREGiver for Home Instead in Epsom. I say more importantly because working as a Home Instead CAREGiver gave me first-hand experience of what a profound difference it can make when care and support is delivered the Home Instead way, unrushed and with kindness and compassion, building lasting meaningful relationships. It also opened my eyes to how many vulnerable people are stuck with extremely poor care and are simply unaware that there is an immeasurably better and very affordable alternative in Home Instead.


Reigate is my home town so when the opportunity arose for me to open an office here it seemed absolutely right that I should do so.


I am very happy to be able to offer our local communities the unique approach to care and support that we at Home Instead can provide.

Angela-Jane

Angela-Jane Higgs

Job Title: Head of Client Care

I am the head of client care at the Reigate and Tandridge office of Home Instead Senior Care.


Before working with Home Instead I spent many years working in the motor trade in both sales and repairs, running the business with my husband. However, after a change of circumstances, I took time out and cared for my sons.


I have cared for my father who has Dementia and Parkinson's, which was very rewarding, and this gave me the opportunity to look for a vocation that I would truly enjoy. I joined Home Instead as a CAREGiver in March 2018 and I have never looked back as working with a great team is nothing but the best. All our clients are lovely and make my job so rewarding


I love my job, but it's more than a 'job'. It's like being part of a big 'family.

Lindsey

Lindsey Blake

Job Title: Recruiter

Joined: 2019

When I left school I went straight into hairdressing, this is a skill that has kept me busy, on and off, ever since.
I then took an office role in an Electrical Wholesalers doing Credit Control, Sales Ledger, and at times Purchase Ledger. After 25 years, I wanted a complete change and started working part-time in a lovely country Pub, alongside this I set up my Dog Walking and Home Boarding business, which I did for 11 years. Dogs have always been a passion for me, my bouncy two are called Gilmour and Molly.


After the pub, I worked at a Veterinary Surgery as a receptionist, and then in a Care Home as the same. During this time, I started a Cake Baking Business.
I then came across Home Instead. I loved what I heard and decided to give it a go. I was so surprised at just how much I looked forward to my day in the Care Professional role and felt that I had found my ‘Me’. My clients were so lovely and interesting, and I just couldn’t wait to see them. It wasn’t a job, it was a joy.


I have worked for Home Instead for now for over 2 years. I joined the office team as the Recruiter back in early 2022, as I felt so passionate about what we do. I want to find the right people, with kind compassionate hearts, to support our wonderful ageing community.

Work-life balance is so important for us right now, and I have exactly that. I wish I had found ‘us’ years ago…

Frequently Asked Questions about Home Instead (Reigate & Tandridge)

What Type of Services does Home Instead (Reigate & Tandridge) offer?

Home Instead (Reigate & Tandridge) offers Home Care.

How many Carers does Home Instead (Reigate & Tandridge) employ?

Home Instead (Reigate & Tandridge) employs 53 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Reigate & Tandridge) to verify any information. View our terms and conditions. Home Instead (Reigate & Tandridge) has an Enhanced Service - more info.