Home Instead (Reigate & Tandridge)

I like the help given to me and going to the clubs etc.

We are so pleased with our caregiver. Every effort was made to find a good match. Her conversation is great, and she really stimulates my mother whilst also being happy to do domestic duties. I love the fact that the carers are permitted to take clients out in their cars.

My mother has two wonderful caregivers who visit her regularly. She suffers from dementia. I frequently leave them copious notes about what I would like them to do and I return to find everything completed, despite the fact that I know my mother will have told them not to worry about it (she doesn't like to put anyone out!) and they are things that I often don't manage to achieve myself with her. Her mental capacity has definitely benefited from conversation with people outside the family and they listen patiently to her stories and repetition. I know the company try hard to match the caregivers with the client and this has worked so well with my mother. Communication with the office is always reassuring and responses are quick. I don't know what I would do without them, let alone how my mother would manage.

I have been very impressed with the standard of care offered by the people who have helped me. In the months they have been helping me, to care for my husband. It has been a very good support and very welcome. I would be happy to recommend them in the future.

I have found my carers very helpful and friendly. Not only when I go on shopping trips with them, but for the help, advice and the companionship.

Friendly, similar interests such as crossword puzzle and cricket.

I have found all the caregivers extremely efficient, kind, caring spotlessly clean and courteous at all times. I have been totally impressed by the services provided by Home Instead.

Contacted Home Instead to help my elderly neighbour that just needed to be driven to the local cafe for lunch and couldn't be more pleased with the wonderful staff who go above and beyond and are so genuinely caring and understanding. He has come on leaps and bounds as he has company now each day. I would highly recommend Home Instead.

This has been my first time arranging care. We've been using Home Instead for about a year now. I chose them by starting at the top of the NICE rankings for our location and I haven't been disappointed. From the outset, they provided help and reassurance at a stressful time. It did take a bit longer than I'd hoped to ramp up to the level of cover that I was looking for but the caregivers are very well-chosen and carefully matched with the client. They really do care and this comes across. They are patient, supportive and interested in mum, and the two-hour minimum visits mean that they spend a good amount of time engaging with her on each visit. As well as the "mechanics" of making sure that she gets her meals, clean clothes and personal care, I do believe that her cognition has benefited from having them there speaking with her for two or three hours every day. Any arrangement of this type takes a bit of work to fine tune, but I am very comfortable entrusting my mother to them.

My carer is an extremely good companion. We do crosswords together. She also takes me shopping. She even takes me when I had to take the dog to the vet.

I certainly appreciate her help.

Home Instead provided companionship to my husband for approx 2 years. I cannot praise and thank them enough. The companions they provided for my husband were not only kind and thoughtful but perfectly matched to my husband. The people in the office are kind and supportive and I would recommend them to anyone.

Home Instead have not only supported my Dad in living independently but also given me the peace of mind that his care is in good hands so that I can also concentrate on my own health and well-being. Living with Alzheimer's and losing your wife (my Mother) to Cancer, is a stressful and heartbreaking time for all concerned and Home Instead came at a time, when change was a scary place to be, but made so much easier with the right care and support, which this agency is and was able to offer. I wish the team all the very best in the future and keep doing what you do!! It works. Thank You for your support.

Home Instead does exactly what its says on the tin, providing high-quality care at home. My wife was allocated two outstanding care providers. Every morning they showered her, dressed her and made her breakfast. In addition, they took a real interest in her as a person, treating her with dignity, and encouraging her to make conversation, despite her dementia. Nothing was too much trouble. They were always willing to go the extra mile. Thank you so much.

When my mother lost her driving license I contacted Home Instead to provide my mother with a means to get to the shops and also provide companionship combining the shopping trip with lunch out.

Mum became very fond of her companion who always treated her with great respect and consideration. When my Mum's condition worsened and she needed more care, Home Instead stepped in, often at short notice, until more permanent arrangements could be made. They provided invaluable support and advice at a time of considerable stress for our family.

I would highly recommend Home Instead to anyone who is looking for long-term care for a member of the family. Great care is taken to match the right carer to each individual and that is what makes the difference.

The whole team are great - they are attentive and always provide a helpful service, and take the time to ask how my grandma is doing and pop in to see her to check all is well. Her carer was a great match and my grandmother got on very well with her. The service was reliable, caring, attentive and personal. I would highly recommend.

From the point at which we engaged the services of Home Instead, we had absolute confidence in their ability to work with us to find the perfect companion for our father. It is not overstating it to say that over time this dedicated team became a real part of the family. To a person, they went above and beyond the call of duty to get to know our father and arrange trips and outings that would engage Daddy in the things that he loved. We never ever felt that this was seen as a chore, but a pleasure for them as well. Daddy always came back from one of his trips on a 'high'; full of the pleasures of the occasion. His days were undoubtedly enlivened and enriched by this caring, compassionate circle of friends.