Home Instead (Reigate & Tandridge)

Robert Denholm House, Bletchingley Road, Nutfield, Redhill RH1 4HW
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9.5 32 Reviews
  • Home Instead (Reigate & Tandridge), Redhill
Home Instead Reigate & Tandridge, Rated as Outstanding (March 2018), provide award-winning personalised care.

Support is companionship-led, and clients are carefully matched to Care Professionals, who are always personally introduced prior to the service commencing. Once matched, the same care professional will visit at the same time and on the same day. They arrive punctually at the arranged time. This continuity of care is key to enabling trusting relationships to be built and, importantly, means that the care professional develops a knowledge of what "normal" looks like for their client and can quickly recognise when a client might be under-the-weather so prompt action can be taken, often preventing avoidable admissions to hospital. Visits are usually a minimum duration of 2 hours each time, primarily so that person receiving support feels valued and not rushed. Where appropriate, 1 hour visits may also be integrated.

Most Care Professionals drive and are fully insured to take clients out and about, be it for shopping, doctors appointments or simply to enjoy the sunshine somewhere of their choice.

The goal is to provide clients with the exact service they would like at a time which suits them.

Clients likes and preferences are at the centre of their own care plan. Life experiences, relationships and routines are all influential in its creation, and continue to be so as their care plan evolves.

Home Instead aim to provide a level of care and support which is the same as that which they would provide for their own loved ones.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £37.50
  • Weekly Live-in Care Fees: from £1820

We aim to attract the highest quality Care Professionals and the above average pay they rightly receive is reflected in out charges.

These prices are only a guideline, please contact Home Instead (Reigate & Tandridge) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Gregory Brown (Franchise Owner)

Home Instead (Reigate & Tandridge) Reviews (32)

Total of 32, showing 21-32
9.5

Home Instead (Reigate & Tandridge) has a Review Score of 9.5 (9.461) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Reigate & Tandridge) has 32 reviews.

Overall Experience

  • 28
  • 4
  • 0
  • 0
  • 0

Date Published

32
4
5
6
26

Review from William T (Client) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the caregivers extremely efficient, kind, caring spotlessly clean and courteous at all times. I have been totally impressed by the services provided by Home Instead.

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Review from Angela L (Friend of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Contacted Home Instead to help my elderly neighbour that just needed to be driven to the local cafe for lunch and couldn't be more pleased with the wonderful staff who go above and beyond and are so genuinely caring and understanding. He has come on leaps and bounds as he has company now each day. I
would highly recommend Home Instead.

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Review from A R G (Son of Client) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been my first time arranging care. We've been using Home Instead for about a year now. I chose them by starting at the top of the NICE rankings for our location and I haven't been disappointed. From the outset, they provided help and reassurance at a stressful time. It did take a bit longer
than I'd hoped to ramp up to the level of cover that I was looking for but the caregivers are very well-chosen and carefully matched with the client. They really do care and this comes across. They are patient, supportive and interested in mum, and the two-hour minimum visits mean that they spend a good amount of time engaging with her on each visit. As well as the "mechanics" of making sure that she gets her meals, clean clothes and personal care, I do believe that her cognition has benefited from having them there speaking with her for two or three hours every day. Any arrangement of this type takes a bit of work to fine tune, but I am very comfortable entrusting my mother to them.

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Review from Judith D (Client) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is an extremely good companion. We do crosswords together. She also takes me shopping. She even takes me when I had to take the dog to the vet.

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Review from J B (Client) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was recommended to me by a nurse friend who used your services for her mother so I was happy to seek you out.
My lady is very bright, cheerful, willing and helpful, always on time and I look forward to her visits.
I certainly appreciate her help.

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Review from Carole D (Wife of Client) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided companionship to my husband for approx 2 years. I cannot praise and thank them enough. The companions they provided for my husband were not only kind and thoughtful but perfectly matched to my husband. The people in the office are kind and supportive and I would recommend them
to anyone.

Reply from Greg Brown at Home Instead (Reigate & Tandridge)

Thank you very much, Carol. It was a pleasure and an honour to support your husband.

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Review from Benita N (Daughter of Client) published on 30 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead have not only supported my Dad in living independently but also given me the peace of mind that his care is in good hands so that I can also concentrate on my own health and well-being. Living with Alzheimer's and losing your wife (my Mother) to Cancer, is a stressful and heartbreaking
time for all concerned and Home Instead came at a time, when change was a scary place to be, but made so much easier with the right care and support, which this agency is and was able to offer. I wish the team all the very best in the future and keep doing what you do!! It works. Thank You for your support.

Reply from Helen Brown, Director at Home Instead (Reigate & Tandridge)

Thank you, Benita, it has been our pleasure to be with you and your Dad.

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Review from Lyndon J (Husband of Client) published on 22 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead does exactly what its says on the tin, providing high-quality care at home. My wife was allocated two outstanding care providers. Every morning they showered her, dressed her and made her breakfast. In addition, they took a real interest in her as a person, treating her with dignity, and
encouraging her to make conversation, despite her dementia. Nothing was too much trouble. They were always willing to go the extra mile. Thank you so much.

Reply from Helen Brown, Director at Home Instead (Reigate & Tandridge)

We all enjoyed spending time with you and your wife - a lovelier smile we could not have hoped to see.

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Review from Jane H (Daughter of Client) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother lost her driving license I contacted Home Instead to provide my mother with a means to get to the shops and also provide companionship combining the shopping trip with lunch out.


Mum became very fond of her companion who always treated her with great respect and consideration. When

my Mum's condition worsened and she needed more care, Home Instead stepped in, often at short notice, until more permanent arrangements could be made. They provided invaluable support and advice at a time of considerable stress for our family.

Reply from Helen Brown, Director at Home Instead (Reigate & Tandridge)

Thank you for choosing us to spend the last year or so with your Mum. She was an important part of all of our lives and we took great pleasure in being able to support her during an obviously difficult time.

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Review from Beverley M (Daughter of Client) published on 15 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The professional manner and thorough way the care plan for Dad was put together was excellent and resulted in Dad receiving a first rate service from a lovely career to whom he grew very attached. I liked the fact that whilst the service ensured that he got his daily meds a cooked meal and tidy house,
he also got much-desired company and that was a great comfort to us. A visit to the garden centre, feeding the ducks or a bus trip into town made all the difference to his lonely and confused life.
The service is very flexible but what I liked was the continuity that meant that he received the same carer every day which is very important in a Dementia sufferer. She quickly learned his funny little ways and that, in turn, made him relaxed and happy in her company.
I would highly recommend Home Instead to anyone who is looking for long-term care for a member of the family. Great care is taken to match the right carer to each individual and that is what makes the difference.

Reply from Helen Brown, Director at Home Instead (Reigate & Tandridge)

It was our absolute pleasure to be involved in the life of this fabulous gentleman and his family.

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Review from J L (Granddaughter of Client) published on 11 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team are great - they are attentive and always provide a helpful service, and take the time to ask how my grandma is doing and pop in to see her to check all is well. Her carer was a great match and my grandmother got on very well with her. The service was reliable, caring, attentive and personal.
I would highly recommend.

Reply from Greg Brown, Managing Director. at Home Instead (Reigate & Tandridge)

Thank you Jenny, it was a pleasure and an honour to provide support to your grandma. She is a role model for attitude in later life, always positive, pragmatic and generally lovely.

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Review from Deborah (Daughter of Client) published on 7 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the point at which we engaged the services of Home Instead, we had absolute confidence in their ability to work with us to find the perfect companion for our father. It is not overstating it to say that over time this dedicated team became a real part of the family. To a person, they went above
and beyond the call of duty to get to know our father and arrange trips and outings that would engage Daddy in the things that he loved. We never ever felt that this was seen as a chore, but a pleasure for them as well. Daddy always came back from one of his trips on a 'high'; full of the pleasures of the occasion. His days were undoubtedly enlivened and enriched by this caring, compassionate circle of friends.

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Current Review Score: 9.5 (9.461)

Overview of Review Score

The Review Score of 9.5 (9.461) out of 10 for Home Instead (Reigate & Tandridge) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Home Instead (Reigate & Tandridge) is calculated as follows: ( (32 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Reigate & Tandridge) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Mar 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

Meet the Team (3)

Greg

Greg Brown

Job Title: Owner/ Registered Manager

Joined: 2014

Having been in the insurance and financial services in one form or another for the majority of my career, I have worked for some large multinational organisations and also for myself. The financial crisis in 2008 was a catalyst for change for which I will be eternally grateful.


Between then and opening Reigate and Tandridge Home Instead, I worked part-time in project management but more importantly, as a part-time CAREGiver for Home Instead in Epsom. I say more importantly because working as a Home Instead CAREGiver gave me first-hand experience of what a profound difference it can make when care and support is delivered the Home Instead way, unrushed and with kindness and compassion, building lasting meaningful relationships. It also opened my eyes to how many vulnerable people are stuck with extremely poor care and are simply unaware that there is an immeasurably better and very affordable alternative in Home Instead.


Reigate is my home town so when the opportunity arose for me to open an office here it seemed absolutely right that I should do so.


I am very happy to be able to offer our local communities the unique approach to care and support that we at Home Instead can provide.

Angela-Jane

Angela-Jane Higgs

Job Title: Head of Client Care

I am the head of client care at the Reigate and Tandridge office of Home Instead Senior Care.


Before working with Home Instead I spent many years working in the motor trade in both sales and repairs, running the business with my husband. However, after a change of circumstances, I took time out and cared for my sons.


I have cared for my father who has Dementia and Parkinson's, which was very rewarding, and this gave me the opportunity to look for a vocation that I would truly enjoy. I joined Home Instead as a CAREGiver in March 2018 and I have never looked back as working with a great team is nothing but the best. All our clients are lovely and make my job so rewarding


I love my job, but it's more than a 'job'. It's like being part of a big 'family.

Lindsey

Lindsey Blake

Job Title: Recruiter

Joined: 2019

When I left school I went straight into hairdressing, this is a skill that has kept me busy, on and off, ever since.
I then took an office role in an Electrical Wholesalers doing Credit Control, Sales Ledger, and at times Purchase Ledger. After 25 years, I wanted a complete change and started working part-time in a lovely country Pub, alongside this I set up my Dog Walking and Home Boarding business, which I did for 11 years. Dogs have always been a passion for me, my bouncy two are called Gilmour and Molly.


After the pub, I worked at a Veterinary Surgery as a receptionist, and then in a Care Home as the same. During this time, I started a Cake Baking Business.
I then came across Home Instead. I loved what I heard and decided to give it a go. I was so surprised at just how much I looked forward to my day in the Care Professional role and felt that I had found my ‘Me’. My clients were so lovely and interesting, and I just couldn’t wait to see them. It wasn’t a job, it was a joy.


I have worked for Home Instead for now for over 2 years. I joined the office team as the Recruiter back in early 2022, as I felt so passionate about what we do. I want to find the right people, with kind compassionate hearts, to support our wonderful ageing community.

Work-life balance is so important for us right now, and I have exactly that. I wish I had found ‘us’ years ago…

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