Home Instead Senior Care (Windsor, Egham and Staines)

We have been using Home Instead since 2016 and I have nothing other than praise for the service that has been supplied from the first day. We started with care for both my parents but are now down to care just for Mum as Dad has had to go into a Dementia Care Home full time. Late 2017 was a very difficult time with Dad due to his illness and Home Instead were a constant support throughout the whole experience. They supplied extra care at very short notice as Dad got worse and his needs increased.

The support is from the individual carers, through to office support staff and management, at every level they are very professional, knowledgeable, kind and caring of my parents and us as a whole family.

Mum is now supported by 3 main carers throughout the week and she loves all of them and cannot praise them enough.

Home Instead have made the difficult journey of my parents needing care so much better than it could have been.

Having one main carer provides great comfort and stability for my elderly mother who can become confused with too many changes.
Our carer is a friend and companion as well as providing practical care. She understands my mother's needs.

Home Instead have been a vital component in allowing my father, who is suffering with Alzheimer's, to realise his wish to live in the comfort of his own home rather than being confined to a nursing home. His team are communicative, helpful and supportive, keeping my brother and I "in the loop" at all times. It's really important to know if dad's having an off day or he's anxious about anything and his small group of carers communicate directly with us so as to minimise any unnecessary worry for him. I would have no hesitation in highly recommending Home Instead Egham to anyone.

Well managed providers of care in the home, reliable, good communication. The staff that are working for my mum are fantastic. They've really improved the quality of her life.

I’m very happy with my mother’s care and the delightful staff. I’m aware she makes things difficult at times but it is always handled calmly and with her best interests at the forefront.

Both parents are very happy with the carers that look after them. Friendly, willing and helpful. I have found my dealings with management professional and very helpful.

Good communication - happy to listen - have been providing the service we have asked for. Seem to oblige and comply with our requests. Good follow up from care manager.

The staff have been friendly and helpful. The office is always manned and knowledgeable staff are on the end of the phone.
The service my parents receive has been thorough and professional. The care manager has been able to give helpful solutions to issues. Very professional service.

My mother was diagnosed with early Alzheimer's just over a year ago. She is nearly 90 and lives on her own. We initially organised companion visits for Mum and have been delighted with her response. She says that she enjoys the visits which is a great relief. We have also been impressed with our caregiver's professional and friendly approach. Additionally, being trained to deal with dementia means that our caregiver knows how and when help is needed and how to help in a sensitive manner.

Mum has been receiving care from Home Instead for nearly 10 years, initially in Wales and then in Berkshire. The care really has been excellent in all cases and has enabled Mum to continue to live in her own home, which she would not have been able to do otherwise. They have all been dedicated to their work, and have genuinely cared about Mums well being and have definitely gone the extra mile! All have been well trained and professional, and have treated Mum with respect as well as cheering her up! The carers have a difficult job as the clients don't always appreciate all that is being done for them, so I have the utmost respect for them. We are very grateful for Home Instead's work and wish the organisation every future success.

Home Instead Senior Care has provided a good reliable service. The companion provided, suit with my husband's personality and she copes well with his Alzheimer's. He looks forward to her weekly visit when they go out for a coffee or a walk or to run an errand.

The carers assisting my elderly friend with Dementia have shown sensitivity to her needs. I have seen first hand their friendliness and understanding. They treat her with dignity and are reassuring and supportive.
My friend enjoys the companionship and help she receives daily. Management are quick to report any medical concerns to ensure she is well cared for. It's reassuring to know she is in good hands and that the team is dedicated to the welfare of their client.
The log book is always completed and communication is maintained so all can work together as a team.

I think Home Instead Senior Care provides a very good service. I have peace of mind knowing that my mum is very well cared for. Any issues and concerns are addressed quickly and with sensitivity. The structure of the agency enables staff to perform to a good standard of care. My mum at nearly 92 is able to stay comfortably in her own home due to the standard of care. Thank you to all the carers and staff in the office.

All the staff are very efficient, friendly and helpful.

My husband and I have been very satisfied with the care and help from this company. Our carer is always cheerful and willing to do any jobs. The office call regularly to check how we are, and all is well with our care.

Home Instead have provided an excellent care package for my 94-year-old mother.
The caregivers are patient, caring and genuine people who really care and provide companionship, and nothing is too much trouble for them.
There is an excellent system of communication in place between the caregiver/the office and the clients family. I am welcomed reading the daily log regarding my mother's care.
The members of staff at the office have always strived to provide the level of care that we requested, and this was much appreciated.
They have also been extremely supportive to the family, whilst my mother was in hospital, and then moved on to a care home.
I would have no hesitation in recommending the company and all of its staff to anyone looking for genuine care and companionship.

Many thanks.

I am very happy with the care given to me by the carers who come to me every day.
I find them all charming and helpful.

The team of carers both in my parents home and if I contact the office are always polite, helpful and informative.

The standard of care given to my father is without fault and given with kindness and empathy. The team seem knowledgeable with his multiple pathologies and are extremely patient and supportive with my mother who is not the easiest character.

The team communicate effectively with each other from visit to visit so that they are all aware of any difficulties or changes in my father or my mother. They also communicate effectively with me so I get a clear picture and can do an emergency dash from Wales if necessary.

As a former nurse and nurse lecturer, I could not be more satisfied with the care given to both my parents and I am totally reassured that they are in very safe and competent hands. I would recommend this team of carers and their organisation to anyone, I cannot speak of them highly enough.

I would like to say how satisfied I am with Home Instead Senior Care. My mum became unable to get out of bed and dress herself within a matter of a week or so and luckily I contacted Home Instead and they went out of their way to support me and get carers in place to care for mum as quickly as possible. All the carers are so friendly, helpful and good at what they do and the office staff are great too and always help me if I need additional care or extra hours covered. It has been a great relief having their support at such a difficult time.

Everyone I have come into contact with has been extremely helpful and friendly. They have been flexible if I needed to change arrangements.

Using Home Instead to support our Mum has made such a huge difference to us all. All of the carers are so kind and caring and make a huge difference to Mum's day. She always looks forward to seeing them and enjoys their company as well as the care and home help that they give. It means that we can relax knowing that she has help at the start of the day to get herself ready and the end of the day to settle for the evening. We would be absolutely lost without them and I would recommend them to anyone with a family member who needs support to remain independent and in the comfort of their own home. They are all absolutely fantastic!

My carer allows me to have a bath safely knowing someone is there if I need them.

Very happy with the support that the caregivers provide.

My parents are frail, very elderly and have Alzheimer's which demands skill and patience from experienced carers. The agency endeavour to provide continuity for my rather 'difficult' parents for which I am very grateful. A high turnover of staff can be a problem.

Fantastic support from the entire team at Home Instead. Continuity of care givers makes it ideal for my wife who suffers from vascular dementia. (advanced) Willing to change schedule or add additional cover at extremely short notice.

Haver been happy with the service that Home Instead provides. The service is reliable and provides a regular care giver.

Good service, reliable, caring agency.

Very pleased with the support she has received.