Home Instead (Windsor, Runnymede & West Spelthorne)

On the administrative side, we are also very happy. It’s very easy working with the office team even though we are abroad. The communications are very clear and proactive when there have been problems we were quick to be informed and there are regular check-ins to make sure everything is going smoothly. We highly recommend Home Instead to anyone considering at home care.

The staff member and her team offered immediate and ongoing help, support and advice in an extremely difficult situation. My Folks have 3 visits a day which not only provide necessary care and stimulation for mum but respite for my Father in law. I cannot stress enough how impossible life would have been without them, and how lovely all the team are. They are 100% reliable, trustworthy and punctual. I would recommend their services totally.

Home Instead look after my grandmother and I am so pleased I selected them. Nothing is too much trouble for them and they are very professional and supportive looking after all my grandmother's needs. When they are not looking after her personal care they help around the house and even do bits of shopping for her when needed.

The service was quickly and efficiently set up and the care giver has the appropriate skills to suit needs. I really appreciate that the same care giver attends each time.

In July 2015 my mother had a fall and broke her hip and it was clear that she was going to require extra help. Home Instead were able to put care into place very quickly and so began our association with them. My mother always said she liked all her carers, they were all different but they were all lovely. Her carers provided valuable companionship and they got to know about my mother's family and she got to know about theirs. As my mother's health deteriorated and she became effectively housebound she relied on them more and more and always looked forward to them coming. Her carers gave her the care she needed with sensitivity and compassion. At the end, my mother required 24-hour care and everyone at Home Instead, from her everyday carers to the managers, rose to the challenge and put this care in place, allowing my mother, in these Covid times, to die in her own home surrounded by her family and the carers she knew so well. Home Instead became part of the family and we thank them.

I needed urgent care for my mother at home at the peak of the COVID-19 pandemic after deciding at the last minute not to put my mum in a residential home. After phoning several other home care agencies and being told they had no availability, I was getting desperate as I was having to provide all my mother's care myself alongside a full-time job. I was so relieved when Home Instead said they were able to help immediately. I was contacted later the same day by the Area Supervisor and the following day she came to visit my mum. The Area Supervisor went out of her way to deliver the care contract to me at home and responded very quickly to e-mails, phone calls and text messages. Only 4 days after first contacting Home Instead, there were carers going to my mum at home twice a day. I am very grateful for the understanding and rapid service provided by Home Instead and particularly the Area Supervisor who dealt with my mum's case.

Thank you for your help and support to the whole family.

All of my mother's carers are consistently kind, attentive and proactive in anticipating needs and problem-solving. They are an immense reassurance to me who lives at a considerable distance in these difficult times. I cannot thank you all enough

My mum has been a client of Home Instead for 4 years and during that time they have provided consistently excellent care and support for my mum and for me. Each of the carers is genuinely concerned about mum's welfare and have continued to demonstrate this, particularly during the past challenging 12 months.

I would definitely recommend them, in fact, a relative is now using them albeit from a different branch.

Home Instead came into our lives in January 2020 when our Mum had been unwell and her Alzheimer’s was progressing. As a family, we were struggling to meet her needs. Mum needed more support in terms of ensuring she was eating, drinking and taking her medication as well as keeping her company, going for a walk with her and keeping her home tidy. Home Instead gave us lots of information about how things could work and supported us in making the best decisions for Mum. The Caregivers were carefully selected to meet Mum's requirements and what a fantastic job they did. They persevered whilst Mum came to terms with having regular visits. Very soon they became Mum's “special friends”. They were professional, hardworking, kind, sensitive and caring. They had to adapt to Mums changes in mood, behaviour and needs which they did wonderfully. Home Instead ensured that our Mum spent a precious 9 months extra at home.

The managers, supervisors and carers have been amazing especially during the Covid pandemic. The carers are really dedicated to giving mum the best possible care, always making sure she has everything she needs and going out of their way to get shopping and track down lost keys etc. While family cannot visit, they have sorted out all the problems we can't deal with, such as the TV and hoover not working. Mum loves the company and conversation and is reassured knowing that her carers will help her with all the things she can't manage. The manager also found extra carers at short notice which has been a huge relief for the family. All the managers and supervisors respond quickly and in a very caring way whenever I phone and are brilliant at contacting the family straight away with any concerns about mum. I really feel that mum matters to them which is so important and makes Home Instead stand out above other agencies.

So grateful to the team at Home Instead for their continued care and support of my mum who has dementia. Especially through this difficult time, when they must be worried about their own and their family's health. Thank you.

My husband is so comfortable with carers - perfect!

Home Instead have cared for my mum for two years. Both management and caregivers have provided excellent care and support to Mum and have also been there for her family and because of this enabled Mum to stay in the safety of her own home. Thank you, caregivers, or as my mum called them, 'her girls' and also to everyone who has been part of the support system. We couldn't recommend Home Instead enough.

My carer is reliable, thorough and good fun.

Couldn't do without them!

My dad is very fond of her; I am extremely happy and relieved now we have found Home Instead.

I would recommend the team without hesitation.

Carers are friendly, helpful and efficient.