Home Instead (Windsor, Runnymede & West Spelthorne)

Mum and Dad have been blessed with their wonderful carers for over 3 years now, and their regular carers seem like part of the family. Their warmth, friendliness, kindness, attentiveness, care, skill, patience and hard work have given Mum and Dad such comfort and dignity, allowing them to enjoy living in their long-standing home. At very short notice they have been able to adapt/increase the level of care needed. The whole team - managers, administrators, care assessors, scheduler etc work hard to give a high-quality service, and they are responsive and easily contactable. So a big thank you as we go forward in our fourth year.

Lovely carers who looked after both Mum and Dad in the mornings. Even though, like everyone, they had staffing issues they were able to provide regular carers who did a good job. We would recommend them definitely.

Thank you Home Instead for your superb service, I would recommend you and your carers wholeheartedly.

My mother has received excellent care, always delivered with kindness, respect, and efficiency since March 2021 by all of the staff and caregivers. Mum's health improved greatly with her two caregivers a day and she was always happy to see them, felt cared for well, encouraged to go outside with them, play board games, and eat more healthily. All the things that I couldn't do as I live too far away, apart from when I stayed a few days. I felt reassured that I could leave mum after a visit, knowing that she was in very capable hands. The care app also put my mind at ease. Age and declining health have now come to the point where she is now better suited for 24/7 care in a lovely care home near myself and my husband, but she is doing well. Home Instead prepared mum for living well again, keeping her independence for the maximum period possible and becoming more sociable. There was always a sense of fun and genuine, mutual love in her home. Thank you so much for this!

We have been using Home Instead (Windsor, Runnymede & West Spelthorne) for a few years. The carers have been kind, efficient and have been very attentive to my mother-in-law. They give me peace of mind because we can be assured she is getting the care she needs. I would like to thank them for what they do week in and week out without us worrying that she is getting the care she deserves.

We had a number of different care providers to choose from and are so happy we chose Home Instead. The small team are all very human and genuinely care for our mother, who is quite discerning. The manager who leads her professional team is also fully hands-on and even washed our mother's hair with real care, putting a huge smile on her face. Also reassuring her throughout and putting the family at ease knowing our mother is in safe hands. We hear so many awful stories about carers, but we have nothing but good things to say.

Home Instead have been looking after my mother, and my father before that, for many years. They have always been straightforward to deal with, have communicated clearly and in a timely manner, and have provided proficient and kind carers. I would fully recommend them.

She placed two brilliant caregivers, who were both so kind, caring, reliable, and professional, and treated me with dignity and empathy. Without a doubt, they were responsible for my recovery, and I really enjoyed their company. I cannot recommend Home Instead enough and am extremely grateful to all the team I had the pleasure of speaking to or meeting. Thank you to all the team, you are outstanding.

Both carers have turned up on time and carried out what has been asked of them in a very professional way. My father seems to have settled in with both carers which was our main worry as a family.

Home Instead are simply amazing! Responsive, reliable, caring and compassionate. The support and care given to my elderly mother has been exemplary and has given such reassurance to the family during a difficult period. I can’t thank the Home Instead team enough!

I'll be forever thankful for all your help and giving Mum plenty of support, compassion and care during her last days.

A positive experience from start to finish. Kind, caring people who did their best to assist and did all they could to provide a good and efficient service for the client. Would not hesitate to use them again. Thank you all.

Mum's end-of-life care highlighted the exceptional quality of the Home Instead staff. The carers were all so professional and compassionate. The fact that they provided us with much-needed support at such short notice was also so important.

We needed support very quickly for my mum and Home Instead promptly responded to all emails, phones calls and swiftly arranged a home visit. They have been thorough to ensure all care arrangements, paperwork and necessary support are in place. Visits were made for caregivers to be introduced to both myself and my mum before officially starting which was of great reassurance for us. The app is very useful to check on daily visits and overall we have been very impressed with the whole service of Home Instead from the people in the office, managers and caregivers. I would definitely recommend their service and feel very lucky that the support they provide ensures my mum can maintain her independence at home.

Excellent support for my mother following a dementia diagnosis. A fantastic, caring, dedicated team that went above and beyond what I expected. Home Instead demonstrated how valuable good caring can be when provided by motivated and experienced staff. A great team that talks to each other to ensure continuity of care and provides their feedback and advice to family members. I would not hesitate in recommending them, they supported my mother, keeping her safe and enabling her to continue living at home. Equally importantly they provided great genuine companionship for her that I know she always looked forward to.

When I first contacted Home Instead for help with washing and dressing my husband in the mornings I was worried that he would be as cantankerous with them as he is with me. I was reassured by the supervisor of the team that that was unlikely to happen and now, a few months on, I am so grateful that I have the delightful carer who, from the very first time, has been able to cope with him with skill, efficiency and kindness. I would highly recommend Home Instead to anyone who needs help with caring for a loved one.

I just wanted to leave a glowing review for the fantastic team at Home Instead. They began caring for my dad a couple of years back until he went into a residential care home, full time. All the caregivers are lovely and so helpful, nothing was too much trouble for them. Dad was very fond of all of them and still is, and counts them as friends. I remain very impressed by how organised Home Instead are and would highly recommend them to anyone looking for care for elderly relatives. Full marks!

Members of staff at Home Instead have been extremely helpful during difficult times of the pandemic. The staff are all very friendly, flexible and accommodating. The quality of the care had been generally of a very high standard.

When we needed to up Mum’s care, Home Instead were brilliant and put together an excellent team for us. They now feel like friends. They keep a close eye on Mum, always updating us with any concerns. We will miss them all. I would recommend Home Instead to anyone. They have been a great support - when times have been difficult for our family, they have made things much easier for us.

My Auntie was cared for by Home Instead (Windsor, Runnymede and West Spelthorne) for almost a year. We were very pleased with the quality of care. The girls who went in were a great support, especially as this was during lockdown due to the Covid-19 pandemic. Nothing was too much trouble. Communication was excellent and I was never made to feel a nuisance. I don’t live close by to Auntie, so to know that I could rely on the team gave me great comfort.