Home Care Providers Owned by Home Instead in Tyne & Wear

we've had contact with has been really helpful and supportive, and we wouldn't hesitate in recommending Home Instead.

she answered any queries that I had. The management of the company is first class; the staff are friendly, approachable and efficient and it is clear that they have a good caring relationship with their team of carers, the important people who deliver the service. I have a small team of carers who visit me, each of whom was introduced to me beforehand. Everybody is friendly, caring and competent and with a full hour visit there is no rushing and there's time for a chat. Of course, high quality care has a price and choosing Home Instead is a relatively expensive decision. However, care is a long-term necessity and high quality care enhances quality of life, that's worth spending money on

and reviews are regularly undertaken. My mother looks forward to her visits very much.

Instead provide a service for people who wish to stay in their own home for as long as possible and they have certainly achieved this for my parents. A comprehensive brief was initially taken, and the care professionals were allocated to best suit our needs. Each carer has taken the time to develop a trusted relationship with the family in difficult circumstances and I personally will be eternally grateful for the kindness, empathy and professionalism provided by all at Home Instead. I have no hesitation at all in highly recommending them.

managed this, tweaking her care plan where necessary to ensure that the same high level of care has been maintained and delivered.
Knowing that Mam is being so well cared for gives me such reassurance and peace of mind. It has provided me with space to ensure my family life hasn't been negatively impacted. The support I have received from both Mam's Care Professionals and the Field Care Supervisors has been exceptional.
As we now embark on a period of live in care for Mam, whilst I am away from home for a while, I just wanted to say thank you, to you all, for everything you do for us.

queries responded to. All carers looking after my friend attended an introductory meeting with him, tour of the home and gained an understanding of my friend's needs. A weekly schedule of carers is provided in advance so that we can pin it up.

The care team has taken the time to get to know my friend, as well as meeting all of his personal care needs. They have cooked him his favourite meals, cleaned his bathroom & kitchen, sorted out his bedroom/clothing, & engaged with him on a personal level. We literally could not ask for anything more as the highest standards of care in all areas are being delivered.

I have absolutely no hesitation in unreservedly recommending this company.

and determined to provide a service of the highest quality and always with a smile. The Home Instead team in the office & in the residential environment enabled us to keep my relative in her own home, which made a huge difference to her wellbeing & our peace of mind. Fantastic service! Thank you.

holistically as a couple to cope and keep enjoying life and is not only a carer but a very good friend

away early.
Any issues arising on the day result in a phone call (or email if I am not answering) to put me in the picture.
Any emails I have sent to them have been answered promptly
At £34 an hour it is not the cheapest provider but well worth the money and my sisters and I would not hesitate to recommend the company to anyone else.

experience for the person.

dignity whilst maintaining a close and friendly relationship, chatting away as they carry out their tasks. We have never been let down by non-attendance and punctuality has been exemplary. Finally, communication with HQ is good, with information and updates flowing freely by either email or telephone.

to get to know Mum and what she is interested in and I overhear them chatting and laughing away. Home Instead only ever sends carers who Mum has met and with whom she feels entirely comfortable. Each one has shown her great dignity, kindness and competence and they are always punctual whatever the traffic or weather. I live some distance away and have really appreciated the written reports I can see online after each visit - it makes me feel reassured and connected. The service thus far has been exemplary and I have no hesitation in recommending Home Instead.

The carers wrote on the Portal and in my sister's diary, keeping the family up to date on a daily basis. We certainly got the impression from their notes that they enjoyed visiting her.
We all enjoy my sister's company as she has a lovely sense of humour. We will not forget the Home Instead Team and the care, kindness and giggles given to her. We know she enjoyed time with all the carers and will miss them; we will, as we felt very looked after too.
Many thanks to all at Home Instead. We can certainly recommend them as being cared for at home is always preferable.

and companionship with mam, focusing on medication and meals, their comprehensive report offers great insight into mam's behaviours. The lady in the office is both professional and understanding making sure I'm kept up to date and her calmness and empathy are a huge support to me.

to the specific needs of the individual rather than a one-size-fits-all approach.
I would not have any hesitation at all in recommending Home Instead to anyone looking for help to stay in their own home.

put me in touch with their colleagues in a different branch and passed on his information. Without Home Instead, my dad's life would be a lot less happy and I would be more worried.