Home Instead in Tyne & Wear | 2 Home Care Providers

Review of
Home Instead (Newcastle Upon Tyne)
from Geoff P (Husband of Client) published on 24 December 2025 Submitted via Postal Card • Report

Overall Experience

In the final weeks of her life, my wife received wonderful care. All the carers were absolutely superb. They arrived on time, were gentle, kind, and yet quietly efficient and obviously well-trained and organised. They sometimes even stayed a bit beyond their allocated time to offer extra support and

comfort for my wife and I. They fitted in with our wishes and ways to such an extent that she actively welcomed their visits and saw several of them as genuine friends. The carers were backed up by excellent office staff, who again were deeply supportive. I cannot think of any way their service could be better, and so I recommend Home Instead without hesitation to anybody needing care at home. I hope you can pass on my thanks and admiration to the Gosforth team. I shall always remember their help and human generosity.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)Thank you for those words at such an important time for you and your wife. Wonderful to hear how the whole team made such a difference.

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Review of
Home Instead (Newcastle Upon Tyne)
from P B (Daughter of Client) published on 17 December 2025 Submitted via Website • Report

Overall Experience

Excellent help when I needed it during a family emergency. I was able to have flexible back up when leaving my mum to visit my daughter. Mum needed someone I could trust to keep her company in the evening.

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Review of
Home Instead (Newcastle Upon Tyne)
from Laura S (Daughter of Client) published on 8 December 2025 Submitted via Website • Report

Overall Experience

We did a lot of research on the services available before selecting Home Instead to support mum. We definitely feel that we made the right choice. Mum is so happy with the member of staff who provides her care and support, and we feel confident that mum is in really safe and capable hands.
Everyone

we've had contact with has been really helpful and supportive, and we wouldn't hesitate in recommending Home Instead.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)Thank you for the lovely review of our services great to hear following your research that we have met all your expectations.

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Review of
Home Instead (Newcastle Upon Tyne)
from John N (Client) published on 1 December 2025 Submitted via Website • Report

Overall Experience

I was not happy with the care company the council had placed me with so I decided to look for a private care provider. I liked the look of Home Instead and after a visit from Debbie, the Client Experience Manager, I knew I had made the correct decision. Debbie was friendly, helpful and knowledgeable;

she answered any queries that I had. The management of the company is first class; the staff are friendly, approachable and efficient and it is clear that they have a good caring relationship with their team of carers, the important people who deliver the service. I have a small team of carers who visit me, each of whom was introduced to me beforehand. Everybody is friendly, caring and competent and with a full hour visit there is no rushing and there's time for a chat. Of course, high quality care has a price and choosing Home Instead is a relatively expensive decision. However, care is a long-term necessity and high quality care enhances quality of life, that's worth spending money on

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)Thank you for this review of our services. We acknowledge that we are not the cheapest provider.
However we do endeavour to be the best and provide a positive experience to our clients. Our team are experienced and well supported. We recruit and train our Care professionals to ensure they meet our own High Standards. As you have mentioned the importance of giving you and the Care professionals time is an essential part of our model of care.

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Review of
Home Instead (Newcastle Upon Tyne)
from S B (Daughter of Client) published on 29 October 2025 Submitted via Website • Report

Overall Experience

The carers who attend my mother are genuinely lovely, thoughtful and helpful people. They have her sole consideration in mind and look after her needs extremely well. They take her out of the home to help keep her socialised, to attend appointments or go shopping. Communication with the family is excellent

and reviews are regularly undertaken. My mother looks forward to her visits very much.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)Thank you for that lovely review of our service and the Care professional who attend, highlighting how important it is to be able to continue to socialise in the local community.

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Review of
Home Instead (Newcastle Upon Tyne)
from E Q (Daughter of Client) published on 16 October 2025 Submitted via Website • Report

Overall Experience

I first engaged the services of Home Instead in July 2024. Over a year later, and the lovely care professionals that look after my parents are considered friends of the family, providing high quality, respectful care for my father who has dementia/Alzheimer's and companionship for my mother. Home

Instead provide a service for people who wish to stay in their own home for as long as possible and they have certainly achieved this for my parents. A comprehensive brief was initially taken, and the care professionals were allocated to best suit our needs. Each carer has taken the time to develop a trusted relationship with the family in difficult circumstances and I personally will be eternally grateful for the kindness, empathy and professionalism provided by all at Home Instead. I have no hesitation at all in highly recommending them.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)What a lovely review of our services. Fantastic to know how our team have made such a difference.

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Review of
Home Instead (South East Northumberland)
from Helen B (Daughter of Client) published on 2 September 2025 Submitted via Website • Report

Overall Experience

Mam has been supported by Home Instead for over two years now. She has a lovely relationship with her care professionals, all of whom know her so well and care for her with dignity, empathy and compassion.
Mam's needs have evolved over the last two years quite considerably but her team have proactively

managed this, tweaking her care plan where necessary to ensure that the same high level of care has been maintained and delivered.
Knowing that Mam is being so well cared for gives me such reassurance and peace of mind. It has provided me with space to ensure my family life hasn't been negatively impacted. The support I have received from both Mam's Care Professionals and the Field Care Supervisors has been exceptional.
As we now embark on a period of live in care for Mam, whilst I am away from home for a while, I just wanted to say thank you, to you all, for everything you do for us.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)Thank you so much for your review. It means the world to us to know that the care and support we've provided to your Mam over the past two years has made such a positive difference to both of your lives.Building strong, trusting relationships is at the heart of what we do, and we're so pleased to hear that your Mam's Care Professionals have become such a valued part of her life. We're incredibly proud of the way the team has responded to her changing needs, with dignity, compassion, and attention to detail.Your recognition of the support from both our Care Professionals and Field Care Supervisors truly means a lot. Knowing that we've helped give you peace of mind and allowed you to focus on your family is exactly why we do what we do.Thank you again for your kind words and trust. It's a privilege to support your family.

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Review of
Home Instead (Newcastle Upon Tyne)
from Jacqueline G (Friend of Client) published on 20 August 2025 Submitted via Website • Report

Overall Experience

It is incredibly difficult to find care companies which have achieved an Outstanding CQC rating & have maintained it as Home Instead has done since 2018.

From my very first enquiry with the company, to meeting the manager & care team, I was truly impressed. Meetings have been promptly arranged and

queries responded to. All carers looking after my friend attended an introductory meeting with him, tour of the home and gained an understanding of my friend's needs. A weekly schedule of carers is provided in advance so that we can pin it up.

The care team has taken the time to get to know my friend, as well as meeting all of his personal care needs. They have cooked him his favourite meals, cleaned his bathroom & kitchen, sorted out his bedroom/clothing, & engaged with him on a personal level. We literally could not ask for anything more as the highest standards of care in all areas are being delivered.

I have absolutely no hesitation in unreservedly recommending this company.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)Thank you for that detailed review of our service. It is a privilege for us and the team really appreciate your comments.

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Review of
Home Instead (South East Northumberland)
from Julie G (Daughter of Client) published on 26 June 2025 Submitted via Website • Report

Overall Experience

We have been delighted with the service provided, the staff are incredibly helpful, attentive and responsive. The carers are friendly, caring and strive to help. They have been adaptive and struck up a lovely friendship with mum. Would highly recommend.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)Thank you so much for your kind words and thoughtful feedback. We're absolutely delighted to hear that you've been happy with the service and that our team has made a positive difference. It's especially heartwarming to know that the carers have built such a lovely relationship with your mum and that their support has been both caring and responsive. Your recommendation truly means a great deal to us. We'll make sure to share your comments with the entire team - they will be thrilled to know their efforts are appreciated.

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Review of
Home Instead (Newcastle Upon Tyne)
from T W (Relative of Client) published on 23 June 2025 Submitted via Postal Card • Report

Overall Experience

From the moment I enquired about homecare for my elderly relative, I received friendly, informed, appropriate & relevant advice from the team at Home Instead. The carers who were matched up for my relative had a variety of backgrounds & previous experience, but all were attentive, caring, professional

and determined to provide a service of the highest quality and always with a smile. The Home Instead team in the office & in the residential environment enabled us to keep my relative in her own home, which made a huge difference to her wellbeing & our peace of mind. Fantastic service! Thank you.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)Thank you for the review it was a pleasure for all of our team to be involved.

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Review of
Home Instead (South East Northumberland)
from G W (Daughter of Client) published on 12 May 2025 Submitted via Website • Report

Overall Experience

Both my parents have built a strong relationship with their carer who understands and supports their needs extremely well - the visits are an essential part of their week both meeting my mother's care needs in her home and taking her to visit my Dad who is in now in a care home. The carer helps them

holistically as a couple to cope and keep enjoying life and is not only a carer but a very good friend

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)Thank you so much for taking the time to leave such a thoughtful and positive review. We are truly grateful for your kind words and are delighted to hear that you find our care delivery to be holistic and that the support we provide your parents has become an essential part of their week. It is incredibly rewarding to know that we are making a meaningful difference, and your feedback reinforces our commitment to delivering compassionate, person-centred care.

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Review of
Home Instead (Newcastle Upon Tyne)
from M R (Client) published on 29 April 2025 Submitted via Postal Card • Report

Overall Experience

Excellent care, management and carers. First class service. I strongly recommend Home-Instead.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)Thank you for the wonderful review of our service. We really appreciate your feedback .

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Review of
Home Instead (Newcastle Upon Tyne)
from Ruth K (Daughter of Client) published on 21 March 2025 Submitted via Website • Report

Overall Experience

We have found Home Instead to be completely reliable and efficient from the enquiry stage onwards.
They listened well to our requirements and still do when we make any changes to the weekly programme.
The carers have been excellent and complete the full hour slots. They arrive on time and don't rush

away early.
Any issues arising on the day result in a phone call (or email if I am not answering) to put me in the picture.
Any emails I have sent to them have been answered promptly
At £34 an hour it is not the cheapest provider but well worth the money and my sisters and I would not hesitate to recommend the company to anyone else.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)Thank you for taking the time to submit a review of of our services. Lovely to hear that you value the service that the whole team are providing to your Mam.

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Review of
Home Instead (South East Northumberland)
from G O (Independent Advocate Deputyship) published on 18 March 2025 Submitted via Website • Report

Overall Experience

Home instead have provided an excellent service for my client which has tangibly improved his quality of life and his wellbeing. The staff keep in regular contact and provide regular reviews to ensure service remain current to client's needs and interests and they are eager to find ways to improve that

experience for the person.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)Thank you for your review. We greatly appreciate your feedback, and we are thrilled to read that our service has made a positive impact on your client's life. It's also wonderful to know that you find our service responsive. We are committed to maintaining high standards and are grateful for the opportunity to support your Client.

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Review of
Home Instead (South East Northumberland)
from John S (Husband of Client) published on 17 March 2025 Submitted via Postal Card • Report

Overall Experience

Our first entry into the world of carers, what a good choice Home Instead has proved to be. Thorough in their arrangement of our requirements and assimilation of our interests, the delivery of the care we require has been first class. The small team selected to care for my wife have treated her with

dignity whilst maintaining a close and friendly relationship, chatting away as they carry out their tasks. We have never been let down by non-attendance and punctuality has been exemplary. Finally, communication with HQ is good, with information and updates flowing freely by either email or telephone.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)Thank you for your kind and thoughtful review. I am delighted to read that you have experienced first-class service and that the care professionals have provided relationship-centered care with dignity. It is also wonderful to know that you found the communication to be effective. Your feedback truly means a great deal to us. Thank you again.

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Review of
Home Instead (South East Northumberland)
from Louise R (Daughter of Client) published on 25 February 2025 Submitted via Website • Report

Overall Experience

The visits of Home Instead carers have made a positive difference to my very independent Mum who reluctantly agreed to 'give it a try' last June. Their role is simply to help Mum shower, wash her hair, to get dressed and ready for the day ahead. In the hour they are with her, they have made every effort

to get to know Mum and what she is interested in and I overhear them chatting and laughing away. Home Instead only ever sends carers who Mum has met and with whom she feels entirely comfortable. Each one has shown her great dignity, kindness and competence and they are always punctual whatever the traffic or weather. I live some distance away and have really appreciated the written reports I can see online after each visit - it makes me feel reassured and connected. The service thus far has been exemplary and I have no hesitation in recommending Home Instead.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)Thank you for taking the time to leave such a wonderful review. We are thrilled to read that the support your Mum receives is done so with dignity and kindness, which in turn provides you with peace of mind. We are committed to providing a service which is delivered with passion and kindness, enabling people to live their best life. Once again, thank you for taking the time to share your thoughts with us. Your feedback helps us to continually improve and enhance our services for all of our clients.

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Review of
Home Instead (Newcastle Upon Tyne)
from Ally S (Sister of Client) published on 4 February 2025 Submitted via Website • Report

Overall Experience

It is difficult to put into words how much we appreciate everything Home Instead have done for my sister and our family. They were able to increase visits, including overnight, almost immediately. They had a fabulous team who would visit regularly and introducing anyone new was done with care and thought.

The carers wrote on the Portal and in my sister's diary, keeping the family up to date on a daily basis. We certainly got the impression from their notes that they enjoyed visiting her.
We all enjoy my sister's company as she has a lovely sense of humour. We will not forget the Home Instead Team and the care, kindness and giggles given to her. We know she enjoyed time with all the carers and will miss them; we will, as we felt very looked after too.
Many thanks to all at Home Instead. We can certainly recommend them as being cared for at home is always preferable.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)Thank you for that lovely review of our services and fantastic team we have at Newcastle.

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Review of
Home Instead (Newcastle Upon Tyne)
from D R (Daughter of Client) published on 11 December 2024 Submitted via Website • Report

Overall Experience

Home Instead are a huge source of support to my mam but also to myself.
Their level of understanding and empathy is excellent along with their supportive ways of making a big difference in managing and caring for my mam.
I would like to mention her carers who work extremely hard in building trust

and companionship with mam, focusing on medication and meals, their comprehensive report offers great insight into mam's behaviours. The lady in the office is both professional and understanding making sure I'm kept up to date and her calmness and empathy are a huge support to me.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)Thank you for the lovely review of our services we have provided to your mam.

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Review of
Home Instead (Newcastle Upon Tyne)
from I S (Wife of Client) published on 1 December 2024 Submitted via Postal Card • Report

Overall Experience

Very kind. All carers very kind very respectful will do anything required to help in any way.

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Review of
Home Instead (South East Northumberland)
from Nicola F (Daughter of Client) published on 10 September 2024 Submitted via Website • Report

Overall Experience

Home Instead provide reliable and thoughtful care for my mother. We get advance notice of the schedule of visitors which means that she knows who she is going to see on any given day.
The office staff are always helpful and understanding and we all feel that the care provision is very much tailored

to the specific needs of the individual rather than a one-size-fits-all approach.
I would not have any hesitation at all in recommending Home Instead to anyone looking for help to stay in their own home.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)Thank you for taking the time to share your wonderful review. We sincerely appreciate your kind words; it is a privilege to support your Mother. Receiving such feedback is invaluable to the team and it reassures us that we are meeting the expectations of our clients and their family members. Thank you once again for your trust and support.

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Home Care Providers Owned by Home Instead in Tyne & Wear

Home Instead Locations in Tyne & Wear (2)

Home Instead Reviews in Tyne & Wear (114)

Home Instead (Newcastle Upon Tyne)

Home Instead (Newcastle Upon Tyne)

Home Instead (Newcastle Upon Tyne)

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Home Instead (Newcastle Upon Tyne)

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Home Instead (South East Northumberland)

Home Instead (Newcastle Upon Tyne)

Home Instead (South East Northumberland)

Home Instead (Newcastle Upon Tyne)

Home Instead (South East Northumberland)

Home Instead (Newcastle Upon Tyne)

Home Instead (Newcastle Upon Tyne)

Home Instead (South East Northumberland)

Home Instead (South East Northumberland)

Home Instead (South East Northumberland)

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Home Instead (Newcastle Upon Tyne)

Home Instead (Newcastle Upon Tyne)

Home Instead (South East Northumberland)

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